Best Western Plus Lozenetz Hotel
From
81 $US
/nuit
Sélectionnez les dates pour voir les prix et les disponibilités
From
81 $US
/nuit
Prix moyens mensuels
À Best Western Plus Lozenetz Hotel, les prix par nuit s'élèvent en moyenne à 104 $US pendant le mois le moins cher (juin) et à 108 $US pendant le mois le plus cher (mai), sur la base des 12 derniers mois.
| Mois | Prix moyen |
|---|---|
| mai | 108 $US |
| juin | 104 $US |
M
J
Le plus cher : mai (env. 108 $US)
Le moins cher : juin (env. 104 $US)
À propos de cet établissement
Passez de purs moments de détente dans l'incroyable spa de l'hébergement, un centre bien-être qui propose des massages. Cet hôtel propose également l'accès Wi-Fi à Internet gratuit, un service de conciergerie et une boutique de souvenirs/un...
Équipements
Passez de purs moments de détente dans l'incroyable spa de l'hébergement, un centre bien-être qui propose des massages. Cet hôtel propose également l'accès Wi-Fi à Internet gratuit, un service de conciergerie et une boutique de souvenirs/un kiosque à journaux. Rejoignez les attractions de la région en deux temps trois mouvements grâce à la navette payante.
Services de l'établissement
Les équipements et services proposés incluent un centre d'affaires, un service d'arrivée express et un service de départ express. En échange d'un supplément, l'hébergement propose une navette vers et depuis l'aéroport (24 h/24) et un parking payant sans service de voiturier se trouve dans l'enceinte de l'hébergement.
Repas
Vous profiterez de repas généreux restaurant mais l'hébergement abrite également un café. Et pour combler tous vos petits creux, cet hôtel propose également un service d'étage (horaires limités). L'hébergement vous invite à rejoindre son bar/salon pour une petite pause bien méritée. Un petit déjeuner complet est offert gratuitement.
Chambres
Les 31 chambres climatisées de l'hébergement vous invitent à la détente et comprennent un minibar et une télévision à écran plat. Un accès gratuit au réseau Internet Wi-Fi et câblé vous permet de rester en contact avec le reste du monde et des chaînes par câble assurent votre divertissement. Les salles de bain comprennent une douche, des articles de toilette gratuits et un sèche-cheveux. Les équipements et services offerts par l'hébergement comprennent un téléphone, mais aussi un coffre-fort et un bureau.
Emplacement
Best Western Plus Lozenetz Hotel profite d'un emplacement privilégié en plein cœur de Sofia, à moins de 10 minutes à pied de Centre du Parc et Musée de la Terre et de l'Homme. Cet hôtel avec spa se trouve à 0,9 km de Borisova Gradina Park et à 1,7 km de Musée d'Art Contemporain Arsenal de Sofia.
À proximité
Centre du Parc(0.3 miles)
Musée de la Terre et de l'Homme(0.4 miles)
Borisova Gradina Park(0.4 miles)
Palais national de la culture(0.7 miles)
NDK(0.8 miles)
Musée d'Art Contemporain Arsenal de Sofia(0.8 miles)
Place Bulgarie(0.8 miles)
Boulevard Vitocha(0.8 miles)
Boulevard Vitoshka(0.8 miles)
Stade national Vassil-Levski(0.9 miles)
Centre de congrès Expo 2000(0.9 miles)
Église Sveti Sedmochislenitsi(1 miles)
Stade de l'armée bulgare(1 miles)
Hôpital Tokuda(1.1 miles)
Parc Borisova Gradina(1.1 miles)
L'aéroport principal le plus proche est : Aéroport de Sofia (SOF)(7.1 miles)
Parking
Restaurant
Chambres non-fumeurs
Centre d'affaires
Organisation d'excursions
Nettoyage à sec
Emplacement
23, Sveti Naum Blvd, Sofia, Bulgarie
Centre du Parc (0.3 miles)
Musée de la Terre et de l'Homme (0.4 miles)
Borisova Gradina Park (0.4 miles)
Palais national de la culture (0.7 miles)
NDK (0.8 miles)
Musée d'Art Contemporain Arsenal de Sofia (0.8 miles)
Avis des voyageurs
8
Bien
Basé sur 2 498 avis vérifiés
Qui séjourne ici ?
Affaires
25%
Couples
29%
Familles
16%
Groupes
12%
Solo
15%
Ce qu'en disent des voyageurs
Résumé généré par l'IA basé sur les avis récents des voyageurs
Au Best Western Plus Lozenetz Hotel, les clients apprécient l'emplacement pratique à proximité du métro et du centre-ville, et louent souvent le personnel accueillant. Cependant, des plaintes récurrentes concernent un ménage et une propreté incohérents, des chambres vieillottes ou usées, ainsi qu'une qualité de petit-déjeuner décevante.
Lire plusCes informations vous ont-elles été utiles ?
Ce qu'en disent des voyageurs
Au Best Western Plus Lozenetz Hotel, les clients apprécient l'emplacement pratique à proximité du métro et du centre-ville, et louent souvent le personnel accueillant. Cependant, des plaintes récurrentes concernent un ménage et une propreté incohérents, des chambres vieillottes ou usées, ainsi qu'une qualité de petit-déjeuner décevante.
Le confort des chambres varie : certains ont trouvé les lits confortables et certaines chambres spacieuses ou modernes, tandis que d'autres ont signalé des surfaces réduites et du bruit provenant des couloirs ou de la rue. La réactivité du service est inégale, avec des témoignages d'une réception peu coopérative et des demandes de nettoyage ou d'équipement non satisfaites. Dans l'ensemble, attendez-vous à une base pratique à Sofia, avec des compromis concernant l'entretien et le petit-déjeuner.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Équipements
Pas assez d'informations dans les commentaires.
Avis de voyageur à ce sujet
8
Yuri
9 avr. 2025
·
A séjourné 3 nuits
My favorite place to stay in Sofia: reasonable rates, close to subway and a few minutes to the downtown. Facilities and rooms are not new and would require remodelling. Bedding definitely require immediate replacement: fitted sheets must be used instead of old fashion regular sheets.
My favorite place to stay in Sofia: reasonable rates, close to subway and a few minutes to the downtown. Facilities and rooms are not new and would require remodelling. Bedding definitely require immediate replacement: fitted sheets must be used instead of old fashion regular sheets.
8
Sarah Elizabeth
9 juin 2025
·
A séjourné 4 nuits
This was our first time in Sofia - the Best Western Plus was in a perfect location for the metro station (European Union Metro) which is two stops from the city centre. It was a short and easy drive from the airport and great for parking too (€10 per night). I emailed in advance of our stay to book a parking space as the underground garage isn’t that big. A small breakfast buffet was included, the hotel itself was new and modern, and the staff were so friendly and helpful. The only thing we felt let it down slightly was how thin the walls and floors are - we could hear people in the corridor and in the rooms next door as well as above us which wasn’t ideal when people came in late at night. If you’re looking for peace and quiet, definitely bring earplugs!
This was our first time in Sofia - the Best Western Plus was in a perfect location for the metro station (European Union Metro) which is two stops from the city centre. It was a short and easy drive from the airport and great for parking too (€10 per night). I emailed in advance of our stay to book a parking space as the underground garage isn’t that big. A small breakfast buffet was included, the hotel itself was new and modern, and the staff were so friendly and helpful. The only thing we felt let it down slightly was how thin the walls and floors are - we could hear people in the corridor and in the rooms next door as well as above us which wasn’t ideal when people came in late at night. If you’re looking for peace and quiet, definitely bring earplugs!
4
Kaydashova
19 févr. 2022
·
A séjourné 4 nuits
Номера не соответствуют фотографиям на 100%. Все давно устаревшее, обшарпанное. Я впервые сталкиваюсь с отсутствием сервиса. Уборку за 4 дня не сделали ни разу, не вынесли мусор, вообще не заходили даже в номер. Номер был прокуренным до ужаса. Вообщем одни негативные впечатления. Расположение нормальное, интернет хорошо работает, завтрак ну так себе, тоже пойдет.
Номера не соответствуют фотографиям на 100%. Все давно устаревшее, обшарпанное. Я впервые сталкиваюсь с отсутствием сервиса. Уборку за 4 дня не сделали ни разу, не вынесли мусор, вообще не заходили даже в номер. Номер был прокуренным до ужаса. Вообщем одни негативные впечатления. Расположение нормальное, интернет хорошо работает, завтрак ну так себе, тоже пойдет.
4
Jesus Alberto
26 déc. 2022
·
A séjourné 4 nuits
They didnt clean the room any day. The bathroom was very dirty with black stains in the shower and we had to wear flip-flops. There were some wall paper tore in some spots. And they cheated us with the Spa anounced in the web. They don't have it
They didnt clean the room any day. The bathroom was very dirty with black stains in the shower and we had to wear flip-flops. There were some wall paper tore in some spots. And they cheated us with the Spa anounced in the web. They don't have it
2
Mehmet
9 sept. 2022
·
A séjourné 1 nuit
Terrible hotel dirty lots of human hair in shower and floors are full of dirt all over, no remote for television damage on my car!!! Stay clear non communication with management or reception,no sympathy of customer care or happiness
Terrible hotel dirty lots of human hair in shower and floors are full of dirt all over, no remote for television damage on my car!!! Stay clear non communication with management or reception,no sympathy of customer care or happiness
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Propreté
Plusieurs clients signalent un ménage insuffisant, avec des chambres non nettoyées pendant plusieurs jours et des salles de bains sales ou moisies. Quelques critiques ont trouvé les chambres propres, mais dans l'ensemble, les normes et l'entretien semblent incohérents, avec du linge usé et des problèmes d'entretien signalés.
Avis de voyageur à ce sujet
6
Szántó
7 oct. 2022
·
A séjourné 3 nuits
Here's a list of what I didn't like: 3 of the 4 lights did not work in the room. The staff needed 24 hours to find bulbs. One light stopped working again the following day. One towel had a huge hole in the middle plus some stains. I stayed 3 nights, with room service only once. Even then, my bed was not made. The shower tube was falling apart and the shower wall was leaking, resulting on water running everywhere in the bathroom.
Here's a list of what I didn't like: 3 of the 4 lights did not work in the room. The staff needed 24 hours to find bulbs. One light stopped working again the following day. One towel had a huge hole in the middle plus some stains. I stayed 3 nights, with room service only once. Even then, my bed was not made. The shower tube was falling apart and the shower wall was leaking, resulting on water running everywhere in the bathroom.
4
Ivaylo
14 sept. 2022
·
A séjourné 1 nuit
The place is beaten down bad. The room we were in (sold as apartment :) was in very poor state of maintenance. Wall paper peeling or completely ripped, power sockets not working, carpet not clean, shower with missing and moldy grouting, curtains in disrepair and wrong size for the windows etc. etc. Windows were of poor quality- you could hear the traffic from the (busy) street outside day and night. Staff were all friendly, but they lack customer service skills and definitely lack efficiency. Shortly after we checked in, I asked for two extra pillow cases (there were two spare pillows and duvet literally thrown in the closet) and mentioned that the remote is missing from the room. We came back almost 8hrs later and there was still no remote in the room and no pillow cases either. Asked for iron- was told all irons are given and i should check in the morning if i want one. HKP would take over the entire (already narrow) corridor with bags of dirty laundry and carts. I haven't stayed in such a poorly run Best Western ever. We chose the place due to it's proximity to a place i needed to go for a meeting- next time we'll stay near the airport where there are better hotels.
The place is beaten down bad. The room we were in (sold as apartment :) was in very poor state of maintenance. Wall paper peeling or completely ripped, power sockets not working, carpet not clean, shower with missing and moldy grouting, curtains in disrepair and wrong size for the windows etc. etc. Windows were of poor quality- you could hear the traffic from the (busy) street outside day and night. Staff were all friendly, but they lack customer service skills and definitely lack efficiency. Shortly after we checked in, I asked for two extra pillow cases (there were two spare pillows and duvet literally thrown in the closet) and mentioned that the remote is missing from the room. We came back almost 8hrs later and there was still no remote in the room and no pillow cases either. Asked for iron- was told all irons are given and i should check in the morning if i want one. HKP would take over the entire (already narrow) corridor with bags of dirty laundry and carts. I haven't stayed in such a poorly run Best Western ever. We chose the place due to it's proximity to a place i needed to go for a meeting- next time we'll stay near the airport where there are better hotels.
6
Fadya
15 sept. 2022
·
A séjourné 1 nuit
The room wasn’t clean.There were dust and spider webs everywhere. The bed was comfy and the bed essentials were good. The hotel overall wasn’t well maintained but it was just ok for a overnight stay after a long flight.
The room wasn’t clean.There were dust and spider webs everywhere. The bed was comfy and the bed essentials were good. The hotel overall wasn’t well maintained but it was just ok for a overnight stay after a long flight.
2
Shai
10 déc. 2022
·
A séjourné 4 nuits
2nd time in Sofia with my wife 2nd time in BW Lozenets.. The first time 2019 (pre Covid) was great which is why we came this time. Unlike the first time, room wasn’t clean. On the 2nd day when asking why the cleaning lady didn’t make our bed, changed towels and brought toilet paper, we were told that it’s being done every 2 days (why wasn’t I told this when making the reservation?!) and if we want them to change towels we need to ask in the morning to do so. In the 4 nights we’ve stayed there, not once we’ve had a cleaning lady and each night we’ve asked for towels and toilet paper though each morning we’ve asked them to clean the room. Only at night when we’ve return from the center we went to the reception and waited for them to get us towels and toilet paper. I don’t see myself as spoiled but this is too much. I payed +/- $250 to get service which I haven’t got and this is basic request. I won’t return here because having fresh towels and toilet paper is a necessary thing to have and I don’t need to go to reception and ask on a daily basis to have it. End of story, NOT RECOMMENDED!
2nd time in Sofia with my wife 2nd time in BW Lozenets.. The first time 2019 (pre Covid) was great which is why we came this time. Unlike the first time, room wasn’t clean. On the 2nd day when asking why the cleaning lady didn’t make our bed, changed towels and brought toilet paper, we were told that it’s being done every 2 days (why wasn’t I told this when making the reservation?!) and if we want them to change towels we need to ask in the morning to do so. In the 4 nights we’ve stayed there, not once we’ve had a cleaning lady and each night we’ve asked for towels and toilet paper though each morning we’ve asked them to clean the room. Only at night when we’ve return from the center we went to the reception and waited for them to get us towels and toilet paper. I don’t see myself as spoiled but this is too much. I payed +/- $250 to get service which I haven’t got and this is basic request. I won’t return here because having fresh towels and toilet paper is a necessary thing to have and I don’t need to go to reception and ask on a daily basis to have it. End of story, NOT RECOMMENDED!
2
Mehmet
9 sept. 2022
·
A séjourné 1 nuit
Dirty,unfriendly hotel stay clear
Dirty,unfriendly hotel stay clear
8
Damia
7 oct. 2025
·
A séjourné 3 nuits
Struttura nuova e sempre profumata, personale gentile e disponibile, camere nuove in stile moderno e sempre pulite. Il bagno piccolo ma efficiente e molto carino. La colazione unica pecca con poca scelta di cibo e bassa qualità. Per il resto lo consiglio vivamente!
Struttura nuova e sempre profumata, personale gentile e disponibile, camere nuove in stile moderno e sempre pulite. Il bagno piccolo ma efficiente e molto carino. La colazione unica pecca con poca scelta di cibo e bassa qualità. Per il resto lo consiglio vivamente!
4
KONSTANTINOS
13 déc. 2022
·
A séjourné 4 nuits
I stayed at the hotel for 4 nights and the room NEVER cleaned up despite our daily request to reception guys. Breakfast was not so good, especially the fried eggs. I believe that Best Western should take care of this matter and especially for the cleaning of the rooms, because I heard similar complaint from other visitors too.
I stayed at the hotel for 4 nights and the room NEVER cleaned up despite our daily request to reception guys. Breakfast was not so good, especially the fried eggs. I believe that Best Western should take care of this matter and especially for the cleaning of the rooms, because I heard similar complaint from other visitors too.
4
Kaydashova
19 févr. 2022
·
A séjourné 4 nuits
Номера не соответствуют фотографиям на 100%. Все давно устаревшее, обшарпанное. Я впервые сталкиваюсь с отсутствием сервиса. Уборку за 4 дня не сделали ни разу, не вынесли мусор, вообще не заходили даже в номер. Номер был прокуренным до ужаса. Вообщем одни негативные впечатления. Расположение нормальное, интернет хорошо работает, завтрак ну так себе, тоже пойдет.
Номера не соответствуют фотографиям на 100%. Все давно устаревшее, обшарпанное. Я впервые сталкиваюсь с отсутствием сервиса. Уборку за 4 дня не сделали ни разу, не вынесли мусор, вообще не заходили даже в номер. Номер был прокуренным до ужаса. Вообщем одни негативные впечатления. Расположение нормальное, интернет хорошо работает, завтрак ну так себе, тоже пойдет.
4
Jesus Alberto
26 déc. 2022
·
A séjourné 4 nuits
They didnt clean the room any day. The bathroom was very dirty with black stains in the shower and we had to wear flip-flops. There were some wall paper tore in some spots. And they cheated us with the Spa anounced in the web. They don't have it
They didnt clean the room any day. The bathroom was very dirty with black stains in the shower and we had to wear flip-flops. There were some wall paper tore in some spots. And they cheated us with the Spa anounced in the web. They don't have it
2
Mehmet
9 sept. 2022
·
A séjourné 1 nuit
Terrible hotel dirty lots of human hair in shower and floors are full of dirt all over, no remote for television damage on my car!!! Stay clear non communication with management or reception,no sympathy of customer care or happiness
Terrible hotel dirty lots of human hair in shower and floors are full of dirt all over, no remote for television damage on my car!!! Stay clear non communication with management or reception,no sympathy of customer care or happiness
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Chambres
Le confort des chambres varie : certains ont trouvé les lits confortables et certaines chambres spacieuses ou modernes, tandis que d'autres ont décrit des espaces petits et vieillots avec des murs fins et du bruit de la rue occasionnel.
Avis de voyageur à ce sujet
8
Yuri
9 avr. 2025
·
A séjourné 3 nuits
My favorite place to stay in Sofia: reasonable rates, close to subway and a few minutes to the downtown. Facilities and rooms are not new and would require remodelling. Bedding definitely require immediate replacement: fitted sheets must be used instead of old fashion regular sheets.
My favorite place to stay in Sofia: reasonable rates, close to subway and a few minutes to the downtown. Facilities and rooms are not new and would require remodelling. Bedding definitely require immediate replacement: fitted sheets must be used instead of old fashion regular sheets.
8
Berith husum
25 févr. 2022
·
A séjourné 3 nuits
Rigtig gode senge, fin størrelse værelse Røgfrit værelse, men badeværelset lugtede af røg. Og det meste var ret slidt Fin kaffeautomat ved morgenmaden, resten af morgenmaden var temmelig ringe - Prisen stod ikke mål med kvaliteten
Rigtig gode senge, fin størrelse værelse Røgfrit værelse, men badeværelset lugtede af røg. Og det meste var ret slidt Fin kaffeautomat ved morgenmaden, resten af morgenmaden var temmelig ringe - Prisen stod ikke mål med kvaliteten
6
Melanie
5 nov. 2025
·
A séjourné 2 nuits
Das Frühstück war absolut nicht überzeugend. Zimmer sehr klein.
Das Frühstück war absolut nicht überzeugend. Zimmer sehr klein.
4
Ivaylo
14 sept. 2022
·
A séjourné 1 nuit
The place is beaten down bad. The room we were in (sold as apartment :) was in very poor state of maintenance. Wall paper peeling or completely ripped, power sockets not working, carpet not clean, shower with missing and moldy grouting, curtains in disrepair and wrong size for the windows etc. etc. Windows were of poor quality- you could hear the traffic from the (busy) street outside day and night. Staff were all friendly, but they lack customer service skills and definitely lack efficiency. Shortly after we checked in, I asked for two extra pillow cases (there were two spare pillows and duvet literally thrown in the closet) and mentioned that the remote is missing from the room. We came back almost 8hrs later and there was still no remote in the room and no pillow cases either. Asked for iron- was told all irons are given and i should check in the morning if i want one. HKP would take over the entire (already narrow) corridor with bags of dirty laundry and carts. I haven't stayed in such a poorly run Best Western ever. We chose the place due to it's proximity to a place i needed to go for a meeting- next time we'll stay near the airport where there are better hotels.
The place is beaten down bad. The room we were in (sold as apartment :) was in very poor state of maintenance. Wall paper peeling or completely ripped, power sockets not working, carpet not clean, shower with missing and moldy grouting, curtains in disrepair and wrong size for the windows etc. etc. Windows were of poor quality- you could hear the traffic from the (busy) street outside day and night. Staff were all friendly, but they lack customer service skills and definitely lack efficiency. Shortly after we checked in, I asked for two extra pillow cases (there were two spare pillows and duvet literally thrown in the closet) and mentioned that the remote is missing from the room. We came back almost 8hrs later and there was still no remote in the room and no pillow cases either. Asked for iron- was told all irons are given and i should check in the morning if i want one. HKP would take over the entire (already narrow) corridor with bags of dirty laundry and carts. I haven't stayed in such a poorly run Best Western ever. We chose the place due to it's proximity to a place i needed to go for a meeting- next time we'll stay near the airport where there are better hotels.
8
eric
4 juin 2025
·
A séjourné 1 nuit
Très bien mais très chaud dans les chambres avec un ac defaillant
Très bien mais très chaud dans les chambres avec un ac defaillant
8
Sarah Elizabeth
9 juin 2025
·
A séjourné 4 nuits
This was our first time in Sofia - the Best Western Plus was in a perfect location for the metro station (European Union Metro) which is two stops from the city centre. It was a short and easy drive from the airport and great for parking too (€10 per night). I emailed in advance of our stay to book a parking space as the underground garage isn’t that big. A small breakfast buffet was included, the hotel itself was new and modern, and the staff were so friendly and helpful. The only thing we felt let it down slightly was how thin the walls and floors are - we could hear people in the corridor and in the rooms next door as well as above us which wasn’t ideal when people came in late at night. If you’re looking for peace and quiet, definitely bring earplugs!
This was our first time in Sofia - the Best Western Plus was in a perfect location for the metro station (European Union Metro) which is two stops from the city centre. It was a short and easy drive from the airport and great for parking too (€10 per night). I emailed in advance of our stay to book a parking space as the underground garage isn’t that big. A small breakfast buffet was included, the hotel itself was new and modern, and the staff were so friendly and helpful. The only thing we felt let it down slightly was how thin the walls and floors are - we could hear people in the corridor and in the rooms next door as well as above us which wasn’t ideal when people came in late at night. If you’re looking for peace and quiet, definitely bring earplugs!
8
Damia
7 oct. 2025
·
A séjourné 3 nuits
Struttura nuova e sempre profumata, personale gentile e disponibile, camere nuove in stile moderno e sempre pulite. Il bagno piccolo ma efficiente e molto carino. La colazione unica pecca con poca scelta di cibo e bassa qualità. Per il resto lo consiglio vivamente!
Struttura nuova e sempre profumata, personale gentile e disponibile, camere nuove in stile moderno e sempre pulite. Il bagno piccolo ma efficiente e molto carino. La colazione unica pecca con poca scelta di cibo e bassa qualità. Per il resto lo consiglio vivamente!
10
Angela
9 févr. 2026
·
A séjourné 1 nuit
Room was comfy very convenient and staff were lovely
Room was comfy very convenient and staff were lovely
8
Lukasz
18 avr. 2023
·
A séjourné 1 nuit
Hotel is a bit off the main streets however in fairly close walk to main pedestrian area. Comfortable bed and room was quite specious. Breakfast OK. Good value for money.
Hotel is a bit off the main streets however in fairly close walk to main pedestrian area. Comfortable bed and room was quite specious. Breakfast OK. Good value for money.
8
TATIANA
17 oct. 2022
·
A séjourné 1 nuit
I arrived in the middle of the night as my flight was delayed. Instead of the man at reception being empathetic or at least welcoming, he was very stern and insisted on me checking out exactly on time in the morning. Hotel is on the older side but I don't mind.
I arrived in the middle of the night as my flight was delayed. Instead of the man at reception being empathetic or at least welcoming, he was very stern and insisted on me checking out exactly on time in the morning. Hotel is on the older side but I don't mind.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Service
La réactivité du service est mitigée, avec des récits d'interactions utiles contrastant avec une réception peu accueillante et des demandes répétées de nettoyage ou d'articles de base non satisfaites.
Avis de voyageur à ce sujet
8
elhanan
23 juin 2025
·
A séjourné 5 nuits
Hotel close to metro station, hotel manager is very humane, cordial and helpful with every request
Hotel close to metro station, hotel manager is very humane, cordial and helpful with every request
4
Ivaylo
14 sept. 2022
·
A séjourné 1 nuit
The place is beaten down bad. The room we were in (sold as apartment :) was in very poor state of maintenance. Wall paper peeling or completely ripped, power sockets not working, carpet not clean, shower with missing and moldy grouting, curtains in disrepair and wrong size for the windows etc. etc. Windows were of poor quality- you could hear the traffic from the (busy) street outside day and night. Staff were all friendly, but they lack customer service skills and definitely lack efficiency. Shortly after we checked in, I asked for two extra pillow cases (there were two spare pillows and duvet literally thrown in the closet) and mentioned that the remote is missing from the room. We came back almost 8hrs later and there was still no remote in the room and no pillow cases either. Asked for iron- was told all irons are given and i should check in the morning if i want one. HKP would take over the entire (already narrow) corridor with bags of dirty laundry and carts. I haven't stayed in such a poorly run Best Western ever. We chose the place due to it's proximity to a place i needed to go for a meeting- next time we'll stay near the airport where there are better hotels.
The place is beaten down bad. The room we were in (sold as apartment :) was in very poor state of maintenance. Wall paper peeling or completely ripped, power sockets not working, carpet not clean, shower with missing and moldy grouting, curtains in disrepair and wrong size for the windows etc. etc. Windows were of poor quality- you could hear the traffic from the (busy) street outside day and night. Staff were all friendly, but they lack customer service skills and definitely lack efficiency. Shortly after we checked in, I asked for two extra pillow cases (there were two spare pillows and duvet literally thrown in the closet) and mentioned that the remote is missing from the room. We came back almost 8hrs later and there was still no remote in the room and no pillow cases either. Asked for iron- was told all irons are given and i should check in the morning if i want one. HKP would take over the entire (already narrow) corridor with bags of dirty laundry and carts. I haven't stayed in such a poorly run Best Western ever. We chose the place due to it's proximity to a place i needed to go for a meeting- next time we'll stay near the airport where there are better hotels.
10
Heidi Helene
19 avr. 2025
·
A séjourné 3 nuits
Pænt og rent hotel. Personalet var meget imødekommende og søde. Morgenmaden var lidt skuffende - vi kom altid en halv time før de lukkede morgenmaden og der var sjældent meget tilbage. Ellers synes jeg hotellet passede til prisen.
Pænt og rent hotel. Personalet var meget imødekommende og søde. Morgenmaden var lidt skuffende - vi kom altid en halv time før de lukkede morgenmaden og der var sjældent meget tilbage. Ellers synes jeg hotellet passede til prisen.
2
Shai
10 déc. 2022
·
A séjourné 4 nuits
2nd time in Sofia with my wife 2nd time in BW Lozenets.. The first time 2019 (pre Covid) was great which is why we came this time. Unlike the first time, room wasn’t clean. On the 2nd day when asking why the cleaning lady didn’t make our bed, changed towels and brought toilet paper, we were told that it’s being done every 2 days (why wasn’t I told this when making the reservation?!) and if we want them to change towels we need to ask in the morning to do so. In the 4 nights we’ve stayed there, not once we’ve had a cleaning lady and each night we’ve asked for towels and toilet paper though each morning we’ve asked them to clean the room. Only at night when we’ve return from the center we went to the reception and waited for them to get us towels and toilet paper. I don’t see myself as spoiled but this is too much. I payed +/- $250 to get service which I haven’t got and this is basic request. I won’t return here because having fresh towels and toilet paper is a necessary thing to have and I don’t need to go to reception and ask on a daily basis to have it. End of story, NOT RECOMMENDED!
2nd time in Sofia with my wife 2nd time in BW Lozenets.. The first time 2019 (pre Covid) was great which is why we came this time. Unlike the first time, room wasn’t clean. On the 2nd day when asking why the cleaning lady didn’t make our bed, changed towels and brought toilet paper, we were told that it’s being done every 2 days (why wasn’t I told this when making the reservation?!) and if we want them to change towels we need to ask in the morning to do so. In the 4 nights we’ve stayed there, not once we’ve had a cleaning lady and each night we’ve asked for towels and toilet paper though each morning we’ve asked them to clean the room. Only at night when we’ve return from the center we went to the reception and waited for them to get us towels and toilet paper. I don’t see myself as spoiled but this is too much. I payed +/- $250 to get service which I haven’t got and this is basic request. I won’t return here because having fresh towels and toilet paper is a necessary thing to have and I don’t need to go to reception and ask on a daily basis to have it. End of story, NOT RECOMMENDED!
8
Sarah Elizabeth
9 juin 2025
·
A séjourné 4 nuits
This was our first time in Sofia - the Best Western Plus was in a perfect location for the metro station (European Union Metro) which is two stops from the city centre. It was a short and easy drive from the airport and great for parking too (€10 per night). I emailed in advance of our stay to book a parking space as the underground garage isn’t that big. A small breakfast buffet was included, the hotel itself was new and modern, and the staff were so friendly and helpful. The only thing we felt let it down slightly was how thin the walls and floors are - we could hear people in the corridor and in the rooms next door as well as above us which wasn’t ideal when people came in late at night. If you’re looking for peace and quiet, definitely bring earplugs!
This was our first time in Sofia - the Best Western Plus was in a perfect location for the metro station (European Union Metro) which is two stops from the city centre. It was a short and easy drive from the airport and great for parking too (€10 per night). I emailed in advance of our stay to book a parking space as the underground garage isn’t that big. A small breakfast buffet was included, the hotel itself was new and modern, and the staff were so friendly and helpful. The only thing we felt let it down slightly was how thin the walls and floors are - we could hear people in the corridor and in the rooms next door as well as above us which wasn’t ideal when people came in late at night. If you’re looking for peace and quiet, definitely bring earplugs!
10
Nikolay
9 août 2025
·
A séjourné 4 nuits
It is a nice hotel with great location and service.
It is a nice hotel with great location and service.
4
KONSTANTINOS
13 déc. 2022
·
A séjourné 4 nuits
I stayed at the hotel for 4 nights and the room NEVER cleaned up despite our daily request to reception guys. Breakfast was not so good, especially the fried eggs. I believe that Best Western should take care of this matter and especially for the cleaning of the rooms, because I heard similar complaint from other visitors too.
I stayed at the hotel for 4 nights and the room NEVER cleaned up despite our daily request to reception guys. Breakfast was not so good, especially the fried eggs. I believe that Best Western should take care of this matter and especially for the cleaning of the rooms, because I heard similar complaint from other visitors too.
10
Angela
9 févr. 2026
·
A séjourné 1 nuit
Room was comfy very convenient and staff were lovely
Room was comfy very convenient and staff were lovely
8
TATIANA
17 oct. 2022
·
A séjourné 1 nuit
I arrived in the middle of the night as my flight was delayed. Instead of the man at reception being empathetic or at least welcoming, he was very stern and insisted on me checking out exactly on time in the morning. Hotel is on the older side but I don't mind.
I arrived in the middle of the night as my flight was delayed. Instead of the man at reception being empathetic or at least welcoming, he was very stern and insisted on me checking out exactly on time in the morning. Hotel is on the older side but I don't mind.
2
Mehmet
9 sept. 2022
·
A séjourné 1 nuit
Terrible hotel dirty lots of human hair in shower and floors are full of dirt all over, no remote for television damage on my car!!! Stay clear non communication with management or reception,no sympathy of customer care or happiness
Terrible hotel dirty lots of human hair in shower and floors are full of dirt all over, no remote for television damage on my car!!! Stay clear non communication with management or reception,no sympathy of customer care or happiness
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Emplacement
Constamment salué pour sa proximité avec le métro et à quelques pas ou en transport en commun du centre de Sofia, avec un accès facile depuis l'aéroport.
Avis de voyageur à ce sujet
8
Yuri
9 avr. 2025
·
A séjourné 3 nuits
My favorite place to stay in Sofia: reasonable rates, close to subway and a few minutes to the downtown. Facilities and rooms are not new and would require remodelling. Bedding definitely require immediate replacement: fitted sheets must be used instead of old fashion regular sheets.
My favorite place to stay in Sofia: reasonable rates, close to subway and a few minutes to the downtown. Facilities and rooms are not new and would require remodelling. Bedding definitely require immediate replacement: fitted sheets must be used instead of old fashion regular sheets.
8
elhanan
23 juin 2025
·
A séjourné 5 nuits
Hotel close to metro station, hotel manager is very humane, cordial and helpful with every request
Hotel close to metro station, hotel manager is very humane, cordial and helpful with every request
8
Dora
9 août 2022
·
A séjourné 1 nuit
Nice location
Nice location
8
Sarah Elizabeth
9 juin 2025
·
A séjourné 4 nuits
This was our first time in Sofia - the Best Western Plus was in a perfect location for the metro station (European Union Metro) which is two stops from the city centre. It was a short and easy drive from the airport and great for parking too (€10 per night). I emailed in advance of our stay to book a parking space as the underground garage isn’t that big. A small breakfast buffet was included, the hotel itself was new and modern, and the staff were so friendly and helpful. The only thing we felt let it down slightly was how thin the walls and floors are - we could hear people in the corridor and in the rooms next door as well as above us which wasn’t ideal when people came in late at night. If you’re looking for peace and quiet, definitely bring earplugs!
This was our first time in Sofia - the Best Western Plus was in a perfect location for the metro station (European Union Metro) which is two stops from the city centre. It was a short and easy drive from the airport and great for parking too (€10 per night). I emailed in advance of our stay to book a parking space as the underground garage isn’t that big. A small breakfast buffet was included, the hotel itself was new and modern, and the staff were so friendly and helpful. The only thing we felt let it down slightly was how thin the walls and floors are - we could hear people in the corridor and in the rooms next door as well as above us which wasn’t ideal when people came in late at night. If you’re looking for peace and quiet, definitely bring earplugs!
10
David
27 juil. 2025
·
A séjourné 2 nuits
Great location near the center of Sofia. It will be a first choice for us when we visit the city.
Great location near the center of Sofia. It will be a first choice for us when we visit the city.
10
Nikolay
9 août 2025
·
A séjourné 4 nuits
It is a nice hotel with great location and service.
It is a nice hotel with great location and service.
10
Angela
9 févr. 2026
·
A séjourné 1 nuit
Room was comfy very convenient and staff were lovely
Room was comfy very convenient and staff were lovely
8
Phillip
13 févr. 2022
·
A séjourné 3 nuits
Nice simple place and friendly staff. We walked into the Centre each day and also used the metro
Nice simple place and friendly staff. We walked into the Centre each day and also used the metro
8
Lukasz
18 avr. 2023
·
A séjourné 1 nuit
Hotel is a bit off the main streets however in fairly close walk to main pedestrian area. Comfortable bed and room was quite specious. Breakfast OK. Good value for money.
Hotel is a bit off the main streets however in fairly close walk to main pedestrian area. Comfortable bed and room was quite specious. Breakfast OK. Good value for money.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Repas
Les commentaires sur le petit-déjeuner sont largement négatifs, soulignant un choix limité et une qualité modeste, bien que certains clients l'aient jugé acceptable.
Avis de voyageur à ce sujet
8
Berith husum
25 févr. 2022
·
A séjourné 3 nuits
Rigtig gode senge, fin størrelse værelse Røgfrit værelse, men badeværelset lugtede af røg. Og det meste var ret slidt Fin kaffeautomat ved morgenmaden, resten af morgenmaden var temmelig ringe - Prisen stod ikke mål med kvaliteten
Rigtig gode senge, fin størrelse værelse Røgfrit værelse, men badeværelset lugtede af røg. Og det meste var ret slidt Fin kaffeautomat ved morgenmaden, resten af morgenmaden var temmelig ringe - Prisen stod ikke mål med kvaliteten
6
Melanie
5 nov. 2025
·
A séjourné 2 nuits
Das Frühstück war absolut nicht überzeugend. Zimmer sehr klein.
Das Frühstück war absolut nicht überzeugend. Zimmer sehr klein.
8
Maia
13 oct. 2022
·
A séjourné 1 nuit
Just an overnight stay in Sofia. Room was clean and with enough space for 2 people. The necessary basics were all provided - towels, soap, kettle, etc. Breakfast was decent. Overall would recommend if you look for a place to sleep.
Just an overnight stay in Sofia. Room was clean and with enough space for 2 people. The necessary basics were all provided - towels, soap, kettle, etc. Breakfast was decent. Overall would recommend if you look for a place to sleep.
10
Heidi Helene
19 avr. 2025
·
A séjourné 3 nuits
Pænt og rent hotel. Personalet var meget imødekommende og søde. Morgenmaden var lidt skuffende - vi kom altid en halv time før de lukkede morgenmaden og der var sjældent meget tilbage. Ellers synes jeg hotellet passede til prisen.
Pænt og rent hotel. Personalet var meget imødekommende og søde. Morgenmaden var lidt skuffende - vi kom altid en halv time før de lukkede morgenmaden og der var sjældent meget tilbage. Ellers synes jeg hotellet passede til prisen.
8
Sarah Elizabeth
9 juin 2025
·
A séjourné 4 nuits
This was our first time in Sofia - the Best Western Plus was in a perfect location for the metro station (European Union Metro) which is two stops from the city centre. It was a short and easy drive from the airport and great for parking too (€10 per night). I emailed in advance of our stay to book a parking space as the underground garage isn’t that big. A small breakfast buffet was included, the hotel itself was new and modern, and the staff were so friendly and helpful. The only thing we felt let it down slightly was how thin the walls and floors are - we could hear people in the corridor and in the rooms next door as well as above us which wasn’t ideal when people came in late at night. If you’re looking for peace and quiet, definitely bring earplugs!
This was our first time in Sofia - the Best Western Plus was in a perfect location for the metro station (European Union Metro) which is two stops from the city centre. It was a short and easy drive from the airport and great for parking too (€10 per night). I emailed in advance of our stay to book a parking space as the underground garage isn’t that big. A small breakfast buffet was included, the hotel itself was new and modern, and the staff were so friendly and helpful. The only thing we felt let it down slightly was how thin the walls and floors are - we could hear people in the corridor and in the rooms next door as well as above us which wasn’t ideal when people came in late at night. If you’re looking for peace and quiet, definitely bring earplugs!
8
Damia
7 oct. 2025
·
A séjourné 3 nuits
Struttura nuova e sempre profumata, personale gentile e disponibile, camere nuove in stile moderno e sempre pulite. Il bagno piccolo ma efficiente e molto carino. La colazione unica pecca con poca scelta di cibo e bassa qualità. Per il resto lo consiglio vivamente!
Struttura nuova e sempre profumata, personale gentile e disponibile, camere nuove in stile moderno e sempre pulite. Il bagno piccolo ma efficiente e molto carino. La colazione unica pecca con poca scelta di cibo e bassa qualità. Per il resto lo consiglio vivamente!
4
KONSTANTINOS
13 déc. 2022
·
A séjourné 4 nuits
I stayed at the hotel for 4 nights and the room NEVER cleaned up despite our daily request to reception guys. Breakfast was not so good, especially the fried eggs. I believe that Best Western should take care of this matter and especially for the cleaning of the rooms, because I heard similar complaint from other visitors too.
I stayed at the hotel for 4 nights and the room NEVER cleaned up despite our daily request to reception guys. Breakfast was not so good, especially the fried eggs. I believe that Best Western should take care of this matter and especially for the cleaning of the rooms, because I heard similar complaint from other visitors too.
4
Kaydashova
19 févr. 2022
·
A séjourné 4 nuits
Номера не соответствуют фотографиям на 100%. Все давно устаревшее, обшарпанное. Я впервые сталкиваюсь с отсутствием сервиса. Уборку за 4 дня не сделали ни разу, не вынесли мусор, вообще не заходили даже в номер. Номер был прокуренным до ужаса. Вообщем одни негативные впечатления. Расположение нормальное, интернет хорошо работает, завтрак ну так себе, тоже пойдет.
Номера не соответствуют фотографиям на 100%. Все давно устаревшее, обшарпанное. Я впервые сталкиваюсь с отсутствием сервиса. Уборку за 4 дня не сделали ни разу, не вынесли мусор, вообще не заходили даже в номер. Номер был прокуренным до ужаса. Вообщем одни негативные впечатления. Расположение нормальное, интернет хорошо работает, завтрак ну так себе, тоже пойдет.
8
Lukasz
18 avr. 2023
·
A séjourné 1 nuit
Hotel is a bit off the main streets however in fairly close walk to main pedestrian area. Comfortable bed and room was quite specious. Breakfast OK. Good value for money.
Hotel is a bit off the main streets however in fairly close walk to main pedestrian area. Comfortable bed and room was quite specious. Breakfast OK. Good value for money.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
8
eric
4 juin 2025
·
A séjourné 1 nuit
Très bien mais très chaud dans les chambres avec un ac defaillant
Très bien mais très chaud dans les chambres avec un ac defaillant
10
roger
11 mai 2026
·
A séjourné 2 nuits
Clean, comfortable room. Front desk staff were extremely helpful and spoke good English. Breakfast was a good selection. Short walk to metro for transportation to Serdika--main sights in Sophia. Parking was on site with a reasonable cost
Clean, comfortable room. Front desk staff were extremely helpful and spoke good English. Breakfast was a good selection. Short walk to metro for transportation to Serdika--main sights in Sophia. Parking was on site with a reasonable cost
6
JISUN
23 mars 2026
·
A séjourné 1 nuit
중심부와 거리가 꽤나 있고 방은 좋았으나 소음에 취약했어요. 주차료가 있고 주차장 매우 협소합니다
중심부와 거리가 꽤나 있고 방은 좋았으나 소음에 취약했어요. 주차료가 있고 주차장 매우 협소합니다
10
Melanie
16 mars 2026
·
A séjourné 1 nuit
Friendly and helpful staff, modern clean room, comfy bed, nice breakfast selection and good location.
Friendly and helpful staff, modern clean room, comfy bed, nice breakfast selection and good location.
10
Angela
9 févr. 2026
·
A séjourné 1 nuit
Room was comfy very convenient and staff were lovely
Room was comfy very convenient and staff were lovely
Politiques de l’établissement
Arrivée
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De 14:00 à 05:00
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Les réponses instantanées de l'IA sont basées sur les informations de l'hôtel
Prix pour les dates à venir
septembre 2026
di | lu | ma | me | je | ve | sa |
|---|---|---|---|---|---|---|
octobre 2026
di | lu | ma | me | je | ve | sa |
|---|---|---|---|---|---|---|
Moins cher
Plus cher
Prix moyen par nuit sur l'ensemble des offres, taxes et frais compris.
Prix en USD pour 2 voyageurs, mis à jour quotidiennement.
- 2026-09-04: 76.8684248161316USD
- 2026-09-05: NO DATA
- 2026-09-06: 70.64702435493469USD
- 2026-09-07: 66.57423761367798USD
- 2026-09-08: 75.30023321914673USD
- 2026-09-09: 89.39334564590455USD
- 2026-09-10: 82.39819523620605USD
- 2026-09-11: 78.79639500808716USD
- 2026-09-12: 79.61172774124145USD
- 2026-09-13: 92.30558500289916USD
- 2026-09-14: 85.97385391616821USD
- 2026-09-15: 85.96023372650146USD
- 2026-09-16: 87.76293716430663USD
- 2026-09-17: 85.96023372650146USD
- 2026-09-18: 91.72806060409546USD
- 2026-09-19: 88.14100598144532USD
- 2026-09-20: 89.57073598861695USD
- 2026-09-21: 85.96023372650146USD
- 2026-09-22: 85.96023372650146USD
- 2026-09-23: 86.8355325126648USD
- 2026-09-24: 84.68496925354003USD
- 2026-09-25: 85.01422869873046USD
- 2026-09-26: 85.01422869873046USD
- 2026-09-27: 82.9540531654358USD
- 2026-09-28: 173.99000963592528USD
- 2026-09-29: 85.01422869873046USD
- 2026-09-30: 85.01422869873046USD
- 2026-10-01: 85.01422869873046USD
- 2026-10-02: 85.01422869873046USD
- 2026-10-03: 85.01422869873046USD
- 2026-10-04: 82.9540531654358USD
- 2026-10-05: 85.01422869873046USD
- 2026-10-06: 85.01422869873046USD
- 2026-10-07: 85.01422869873046USD
- 2026-10-08: 85.89634201049805USD
- 2026-10-09: 105.20977981948852USD
- 2026-10-10: NO DATA
- 2026-10-11: 82.9540531654358USD
- 2026-10-12: 89.87736305618286USD
- 2026-10-13: 91.7585USD
- 2026-10-14: 90.81212278747559USD
- 2026-10-15: 124.49170598602295USD
- 2026-10-16: 127.10294535446167USD
- 2026-10-17: 89.87736305618286USD
- 2026-10-18: 82.9540531654358USD
- 2026-10-19: 89.87736305618286USD
- 2026-10-20: 89.87736305618286USD
- 2026-10-21: 89.87736305618286USD
- 2026-10-22: 89.87736305618286USD
- 2026-10-23: 89.87736305618286USD
- 2026-10-24: 90.79214001083373USD
- 2026-10-25: 89.87736305618286USD
- 2026-10-26: 89.87736305618286USD
- 2026-10-27: 89.87736305618286USD
- 2026-10-28: 91.7585USD
- 2026-10-29: 90.82211860656739USD
- 2026-10-30: 90.79214001083373USD
- 2026-10-31: 89.87736305618286USD
- 2026-11-01: 89.87736305618286USD
- 2026-11-02: 89.87736305618286USD
- 2026-11-03: 119.16990708923339USD
- 2026-11-04: 116.17184370040893USD
Cet hébergement assure votre transfert depuis l'aéroport (prestation pouvant donner lieu à un supplément). Vous devez contacter l’hébergement à ce sujet avant votre départ, au moyen des coordonnées fournies dans la confirmation de réservation. Le personnel de la réception vous accueillera sur place. Les informations fournies par l’hébergement peuvent être traduites à l’aide d’outils de traduction automatique.
- Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hébergement
- Une pièce d'identité officielle avec photo et un dépôt de garantie en espèces, par carte de crédit ou par carte de débit, peuvent être demandés à l'arrivée pour couvrir tous frais imprévus
- Les demandes spéciales, qui ne peuvent pas être garanties, sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires
- Le nom inscrit sur la carte de crédit présentée comme garantie à l'arrivée doit correspondre au nom de la personne ayant effectué la réservation
- Cet hébergement accepte les cartes de crédit, les cartes de débit, et les espèces
- Cet hébergement comprend le dispositif de sécurité suivant : un extincteur
- Pour les soins spa, les réservations doivent être effectuées en contactant cet hôtel avant votre arrivée, au moyen des coordonnées fournies dans la confirmation de réservation.
- Seules les personnes enregistrées peuvent accéder aux chambres.
- L'hébergement est doté de chambres communicantes/adjacentes, qui pourraient être disponibles aux dates de votre séjour. Veuillez en faire la demande en contactant directement l'hébergement à l'aide des coordonnées indiquées dans la confirmation de réservation.
- Pour plus de détails sur la politique de confidentialité de Best Western, veuillez vous rendre sur https://www.bestwestern.com/content/best-western/fr_FR/legal/privacy-policy.html.
- Navette aéroport : 13.29 EUR par personne, aller simple
- Frais pour le parking en libre-service : 10.23 EUR par jour
- Une arrivée anticipée est possible moyennant un supplément (sujet à disponibilité)
La liste ci-dessus peut ne pas être exhaustive. Les frais et acomptes peuvent être mentionnés hors taxe et sont soumis à modification.
Équipements populaires
Parking
Restaurant
Chambres non-fumeurs
Centre d'affaires
Organisation d'excursions
Nettoyage à sec
Services
Centre d'affaires
Organisation d'excursions
Nettoyage à sec
Ménage
Coffre-fort
Consigne à bagage
Zone fumeurs
Formalités d'arrivée/Départ express
Laverie
24-Hour Front Desk
Lockers Available
Parking
Parking
Station de recharge pour véhicule électrique
Parking (Limited)
Parking Onsite
Général
Restaurant
Chambres non-fumeurs
Chambre familiale
Activités
Jardin
Mobilier d'extérieur
Connexion Internet
Wi-fi gratuit