Name: Grand Mercure Medan Angkasa
Address: Jl. Sutomo No. 1, Medan, Indonesia, Medan, North Sumatra, Indonesia
Rating: 8.2

Guest reviews

8.2

Very good

Based on 3,841 verified reviews

Who stays here?

Business

40%

Couple

15%

Family

28%

Group

15%

What guests think

AI-generated summary based on recent guest reviews

At Grand Mercure Medan Angkasa, guests often praise friendly service, spacious comfortable rooms (some newly updated), and a varied, tasty breakfast, while recurring negatives include aging bathrooms and fixtures, inconsistent cleanliness, noise, and an early pool closing time.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

6

Linawati

20 Apr 2026

·

Stayed 2 nights

Old hotel that needs maintenance. The plus is we have big room but the bathroom, TV are old. The room has a little bit of humid smell. The wall is thin we could hear the kids running around the hallway and the road noise. The receptionist was nice and accomodating.

10

Jari-Pekka

11 Feb 2026

·

Stayed 1 night

This place has got five stars with reason. Everyone in the staff was helpful and friendly. It was really nice looking in the lobby and in general inside, like there were huge red decorations and a Ford car from 1925! Room was as I hoped and expected. Big old-fashioned writing desk (great). Relaxing sofa with a footstool. Water pressure was great in the room. That is not something considered self-evident in hotels in Indonesia. About breakfast. You really had a chance to eat an excellent breakfast. I was so happy to see that there were separate place choices for vegetarians and vegans. Variety was good and I got to eat some tasty food I had not eaten before (I do not name it). Also in other places in the breakfast area were some other hot vegetarian things. And of course as well a lot of fruits and desserts. And drinks like ginger water with sugar and three freshmaded juices. Coffee was the best one I got in Indonesia. Etc., etc. I really enjoyed my stay.

10

Doris

6 Jan 2026

·

Stayed 5 nights

Staff were very courteous and always smiling. Clean rooms. However the gym needs maintenance and was rather run down. Needs attention.

10

Setiawan

1 Jan 2026

·

Stayed 1 night

Nice place to take some rest. The place is well maintaince. We are very enjoy the short trip here. Staff very welcome us. Thank for warm welcome and the care.

10

Setiawan

1 Jan 2026

·

Stayed 1 night

Best choice for family vacation trip. Service is very good, very welcome us as guest. Also care about our complain.

Jl. Sutomo No. 1, Medan, Indonesia

Location

Located in Medan, Grand Mercure Medan Angkasa is in the business district, within a 5-minute drive of Vihara Borobudur and Sun Plaza. This luxury hotel is 2.7 mi (4.4 km) from Maimun Palace and 2.7 mi (4.4 km) from Great Mosque of Medan.

DeliPark Mall Medan(0.7 Miles)

Medan Mall(0.8 Miles)

Grand City Hall(0.9 Miles)

Tjong A Fie's Mansion(1.3 Miles)

Plaza Medan Fair(1.5 Miles)

Sun Plaza(1.6 Miles)

More location info

Property policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 14:00 to 00:00

Before 12:00

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs

Yes, free self-parking is available on-site. However, parking is limited.

A buffet breakfast is available daily from 6:00 AM to 10:30 AM for a fee of approximately IDR 178,000 for adults and children.

No pets and no service animals are allowed at this property.

Check-in is from 2:00 PM, and check-out is until 12:00 PM. Late check-out is available for a fee, subject to availability.

Yes, an airport shuttle service is available for a fee of IDR 1,000,000 per vehicle (one-way, maximum occupancy 4). To arrange pick-up, guests must contact the property 48 hours prior to arrival.

The property features step-free entrances and wheelchair-accessible facilities in public areas. Specific details about room accessibility are not provided.

The hotel is located in Medan's business district, within a 5-minute drive of Vihara Borobudur and Sun Plaza. It is approximately 2.7 miles from Maimun Palace and the Great Mosque of Medan.

Yes, there is an outdoor swimming pool available. The pool is seasonal and operational hours are not specified.

Children are allowed at the property, and there is no specified minimum age for children to stay for free.

The property offers rollaway beds for a fee of IDR 400,000 per night. Advance request or confirmation is required for extra beds.

Grand Mercure Medan Angkasa

Amenities

Property description

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