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Grand Inna Medan - Reception
Grand Inna Medan - Room
Grand Inna Medan - Room
Grand Inna Medan - Reception
Grand Inna Medan - Pool

Grand Inna Medan


Amenities

  • Parking

  • Restaurant

  • Swimming pool

  • Non-Smoking Rooms

  • Room Service

  • Housekeeping

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Property description

Enjoy recreation amenities such as an outdoor pool or take in the view from a garden. Additional features at this Colonial hotel include complimentary wireless internet access, concierge services, and wedding services.
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Guest reviews

Facilities

6.9

Cleanliness

6.9

Rooms

5.6

Service

7.9

Location

7.4

Dining

6.4

2

Nazaruddin

EXP-logo

22 Sept 2025

·

Stayed 1 night

Bad service and resepsionis asking more money while I check in. The worse experience ever. Bath room door were locked and shower water is broken 👎
Bad service and resepsionis asking more money while I check in. The worse experience ever. Bath room door were locked and shower water is broken 👎

2

Graham Andrew

EXP-logo

11 Sept 2025

·

Stayed 2 nights

This is the perfect example of a hotel that misrepresents itself on Expedia and I recommend everyone to stay away. The photos make the hotel look well maintained and new, when in fact this could not be further from the truth. The reception never asked whether we wanted smoking or non-smoking, and just gave us a smoking room which smelt like a rubbish tip. The room was terrible, no hot water at all. The condition of the room is only suitable for animals, the furniture looks 50 years old, damaged through wear and tear and never replaced. The room was repainted by someone who has no idea how to paint. It was a disastrous job. On Expedia their photos show the rooms as being so good and well maintained and then you go there and end up in a pig-sty. If I wanted such a poor room I could get this elsewhere for half the price. The shower also does not work properly and seriously needs to be maintained. The breakfast is very average for a foreigner. The breakfast is well suited for a local, but not a westerner. You order a "hot" latte and it always comes luke warm at best. I tried three times, and then gave up ordering hot coffee. We complained to reception when leaving and they said they would make sure we got a better room when we come next time. Seriously! Why would I come back here a second time when Medan has a hundred hotels to choose from. I come to Medan for business, so I will be coming here a lot in the future, but this hotel has certainly lost my business.
This is the perfect example of a hotel that misrepresents itself on Expedia and I recommend everyone to stay away. The photos make the hotel look well maintained and new, when in fact this could not be further from the truth. The reception never asked whether we wanted smoking or non-smoking, and just gave us a smoking room which smelt like a rubbish tip. The room was terrible, no hot water at all. The condition of the room is only suitable for animals, the furniture looks 50 years old, damaged through wear and tear and never replaced. The room was repainted by someone who has no idea how to paint. It was a disastrous job. On Expedia their photos show the rooms as being so good and well maintained and then you go there and end up in a pig-sty. If I wanted such a poor room I could get this elsewhere for half the price. The shower also does not work properly and seriously needs to be maintained. The breakfast is very average for a foreigner. The breakfast is well suited for a local, but not a westerner. You order a "hot" latte and it always comes luke warm at best. I tried three times, and then gave up ordering hot coffee. We complained to reception when leaving and they said they would make sure we got a better room when we come next time. Seriously! Why would I come back here a second time when Medan has a hundred hotels to choose from. I come to Medan for business, so I will be coming here a lot in the future, but this hotel has certainly lost my business.

8

Yuen Teh

IAN-logo

28 Jul 2025

·

Stayed 2 nights

Old hotel, very old. Rooms are old, a little higher price can get a better room. Location is very good but noisy.
Old hotel, very old. Rooms are old, a little higher price can get a better room. Location is very good but noisy.

6

Roberta

EXP-logo

10 Jul 2025

·

Stayed 1 night

Staff was helpful & very courteous. Rooms needed some updating, all the wooden surfaces were worn & chipping, metal surfaces were rusty. There was a clump of hair left behind on the bathroom floor. Bed was comfortable, morning breakfast was very good.
Staff was helpful & very courteous. Rooms needed some updating, all the wooden surfaces were worn & chipping, metal surfaces were rusty. There was a clump of hair left behind on the bathroom floor. Bed was comfortable, morning breakfast was very good.

2

Stephen

IAN-logo

18 Jun 2025

·

Stayed 1 night

You arrive - the exterior is attractive, the lobby is truly grand, you arrive at your room, and enter a different universe. The room features black mold on the bathroom ceiling (no ventilation) and seemingly on the toilet.seat, peeling and poorly repaired walls that belong in a prison, sketchy wiring, an ancient audio console that does what? and chipped furniture. Only the bed seemed to have been replaced, since the building was new, and offered a bit of comfort. The staff were helpful and friendly so no complaint there - they are working with the disaster they have
You arrive - the exterior is attractive, the lobby is truly grand, you arrive at your room, and enter a different universe. The room features black mold on the bathroom ceiling (no ventilation) and seemingly on the toilet.seat, peeling and poorly repaired walls that belong in a prison, sketchy wiring, an ancient audio console that does what? and chipped furniture. Only the bed seemed to have been replaced, since the building was new, and offered a bit of comfort. The staff were helpful and friendly so no complaint there - they are working with the disaster they have

JL. Balai Kota No. 2, Kesawan, Medan, Indonesia

Location

A stay at Grand Inna Medan places you in the heart of Medan, steps from Grand City Hall and 8 minutes by foot from DeliPark Mall Medan. This hotel is 1 mi (1.7 km) from Medan Mall and 1.3 mi (2.1 km) from Plaza Medan Fair.

Grand City Hall(0.1 Miles)

DeliPark Mall Medan(0.4 Miles)

Tjong A Fie's Mansion(0.5 Miles)

Sun Plaza(0.9 Miles)

Sri Mariamman Temple(0.9 Miles)

Vihara Borobudur(1 Miles)

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Property policies

Check-in instructions

Everything you need to know for a smooth check-in.

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Check-in

Check-out

From 14:00 to 23:59

Before 12:00


Good to know

Additional policies and info about this property.

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Optional extras

Additional paid services you can request.

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FAQs

Free self-parking is available on-site, but it is limited. No reservation is required.


A buffet breakfast is available daily from 6:00 AM to 10:00 AM for a fee of approximately IDR 90,000 for adults and IDR 45,000 for children.


No pets and no service animals are allowed at this property.


Check-in is from 2:00 PM until 11:59 PM, and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request and could incur additional charges.


A roundtrip airport shuttle is provided for a surcharge of IDR 350,000 per vehicle (one-way) and is available 24 hours. Guests must contact the property with arrival details before travel.

The hotel features step-free entrances and wheelchair-accessible facilities in public areas. Specific details about accessible rooms and bathrooms are not provided.


The hotel is located in the heart of Medan, steps from Grand City Hall and 8 minutes by foot from DeliPark Mall Medan. It is approximately 1 mile from Medan Mall and 1.3 miles from Plaza Medan Fair.


Yes, the hotel features an outdoor swimming pool, which is accessible from 6:00 AM to 6:00 PM. It is a seasonal outdoor pool.


One child 3 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.


The hotel offers rollaway beds for a fee of IDR 350,000 per night, and advance request or confirmation is required. Specific information about cribs is not provided.


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