Wyndham Panbil Batam

호텔 내에 있는 한국식당에 맛있어요. 호텔은 대체적으로 깔끔한편이에요 시내랑 쫌 떨어져있고

Always a great stay in Wyndham Panbil, whose name was Best Western. My family always stay in the hotel for few days every year. The lake view from hotel room or swimming pool offer a great view which makes it suitable place for healing. Top recommendation.

Beautiful hotel, spacious, well renovated, many lighting in the room for different areas, hotel provided ample drinking water and complimentary minibar drinks, friendly front desk. Breakfast was a bit confusing for new guests, long and confusing waiting for services like juice and egg station, they lack clear signage about how to order juice and egg from staff who lack English conversation skills. Location was a bit far from many popular areas. It stated that there was a medical center within the hotel but it was closed when my family was sick and needed to access medical help. The room was locked and the front desk said it would be closed for the whole day. We did not use the service but the hotel offers free shuttle to and from the ferry, that is helpful.

Hotel was up to standard of a 5-star hotel. Great service from the hotel staff, they were all very friendly and nice. Room was super clean and comfortable, breakfast is okay but nothing special. Only downside would be the hotel’s location which is quite far from the city and the shuttle service requires booking in advance. Would highly recommend hiring a private driver if staying here.

I love the tranquility of the vicinity. It was relaxing. I love that it is near to the nature reserve too. The hotel provides shuttle services to the popular malls as well as the nature reserve.

should have more facilities around the area since there is no shopping mall within the premises and hotel’s lounge is always unattended, waited more than 20min around noon time & still no one came.. left with great disappointment.

Hotel and Eska spa wellness staff are friendly and polite. However, it was my first time in batam, abit disappointed. I find the hotel room towels very very smelly. Please have all your towels change or maybe change the detergent as the strange smell was so pungent.Housekeeping can be more thoroughly check as toilet small dustbin is not cleared. Phone was down, front desk say will send someone up to check but didn't come. Location was a little out but gogek was not expensive to get around. Breakfast was just average. Had dinner at the restaurant where they served breakfast, food was not nice and the waiting time was looonnngggg with only 2 tables in the big restaurant.

I love the tranquil environment. Peace and quiet. Beautiful scenery of lake just looking out of my room window. The restaurants are excelent both in service and quality of food. The br3akfast was excellent. First time I experienced Teppanyaki Steak cooked in front of me for breakfast in hotel. Highly recommended. Will come again.

The room was clean, the lake view from my room was pretty nice, the restaurants' staff were very friendly and attentive, the overall atmosphere was good and the hotel was not overly crowded. Great that there is an Eska spa in the hotel as well. However, there was this female frontdesk staff who was a little rude - on one of the days, I went down to the frontdesk to ask her about what the complimentary coupon for the lobby bar entails. The next morning I called the reception to check if the mini bar was complimentary, apparantly that same female staff was on duty, and she must have heard it wrongly the first day and thought I was asking about the mini bar again, so she told me in a very sassy tone that she "ALREADY TOLD ME" that it was complimentary. I went on to explain that on the previous day, I was actually asking about the lobby bar, not the mini bar in the room, but she continued to argue with me. I felt that even if there wasn't a miscomm, she should have been more patient if a guest were to ask the same question. However, in my case it was two different qns. She should keep that attitude and tonality in check, and probably be retrained. If the frontdesk struggles to answer questions from guests, I suggest that the hotel should put small notes in the room to indicate such things, or have the frontdesk staff inform us upon arrival. Details like pool operating hours and mini-bar were left out etc.

Doesnt feel like a 5star hotel. The facilities are not properly maintained. A good hotel just to sleep. The bed is good

호텔 내에 있는 한국식당에 맛있어요. 호텔은 대체적으로 깔끔한편이에요 시내랑 쫌 떨어져있고

Always a great stay in Wyndham Panbil, whose name was Best Western. My family always stay in the hotel for few days every year. The lake view from hotel room or swimming pool offer a great view which makes it suitable place for healing. Top recommendation.

Hotel was up to standard of a 5-star hotel. Great service from the hotel staff, they were all very friendly and nice. Room was super clean and comfortable, breakfast is okay but nothing special. Only downside would be the hotel’s location which is quite far from the city and the shuttle service requires booking in advance. Would highly recommend hiring a private driver if staying here.

Rooms were well kept and clean

Hotel and Eska spa wellness staff are friendly and polite. However, it was my first time in batam, abit disappointed. I find the hotel room towels very very smelly. Please have all your towels change or maybe change the detergent as the strange smell was so pungent.Housekeeping can be more thoroughly check as toilet small dustbin is not cleared. Phone was down, front desk say will send someone up to check but didn't come. Location was a little out but gogek was not expensive to get around. Breakfast was just average. Had dinner at the restaurant where they served breakfast, food was not nice and the waiting time was looonnngggg with only 2 tables in the big restaurant.

Overall was ok except for the bathroom. There's only overhead shower and the water not flowing properly, also turning hot n cold even when i set it right. Quite a hassle to shower.. Informed reception but problem not fixed. Another issue is the breakfast area. Never have i encountered hotels whereby guests have to queue to get in for breakfast. Staff have been helpful trying to solve the issue but there seemed not much they can do.

I think this hotel has a lot of potential, considering the amazing views you get from the lake side-facing rooms, however, the sound proofing in the rooms is really, really bad. You can both hear a lot of traffic noise and everything that is happening in the adjacent rooms - you can hear every conversation in your neighbours' rooms even if they are talking at a normal volume. The room itself was a bit dirty and there was a half eaten cake in our fridge that hadn't been cleaned out. Breakfast was a bit bizarre as it was served in a conference room. The whole thing seemed a bit unorganised and there were very very few vegetarian options. Staff were really nice but I don't think I will be staying here again even though I really enjoyed the view from my room.

Nice and polite staffs. Big spread and spoilt choices of breakfast buffet. Clean rooms but only missing of trash bin bag and disposable white slippers could be better or improved. Will definitely come back.

The room was clean, the lake view from my room was pretty nice, the restaurants' staff were very friendly and attentive, the overall atmosphere was good and the hotel was not overly crowded. Great that there is an Eska spa in the hotel as well. However, there was this female frontdesk staff who was a little rude - on one of the days, I went down to the frontdesk to ask her about what the complimentary coupon for the lobby bar entails. The next morning I called the reception to check if the mini bar was complimentary, apparantly that same female staff was on duty, and she must have heard it wrongly the first day and thought I was asking about the mini bar again, so she told me in a very sassy tone that she "ALREADY TOLD ME" that it was complimentary. I went on to explain that on the previous day, I was actually asking about the lobby bar, not the mini bar in the room, but she continued to argue with me. I felt that even if there wasn't a miscomm, she should have been more patient if a guest were to ask the same question. However, in my case it was two different qns. She should keep that attitude and tonality in check, and probably be retrained. If the frontdesk struggles to answer questions from guests, I suggest that the hotel should put small notes in the room to indicate such things, or have the frontdesk staff inform us upon arrival. Details like pool operating hours and mini-bar were left out etc.

i liked how sustainable the hotel is trying to be. Instead of offering bottled water to their guests, they gave us a huge water bottle with a tap connected to it, so we could fill the kettle and boil our water for drinking if needed. the room and facility are clean and comfortable. The staff are friendly and helpful. However, my companions and I found that the restaurant where we had our breakfast was somewhat lacking. the restaurant is open for breakfast from 6 a.m. - 10 a.m.. and when we went down at 9 a.m., the buffet was about empty already. I can understand if it's 30mins before 10 am but not an hour. it's inexcusable. We went down at 8 a.m. the next day. The buffet was also, almost empty. cold cuts were empty, the porridge was already finished. the sausages and bacon were also gone. we asked for a top-up for the porridge and waited for the others to be topped up. but when they top up the porridge, it was cold. the miso soup that we expected to be hot, was lukewarm. the chefs and service staff should at least maintain the buffet and not leave empty pots and cold food for their guests to eat, especially not early in the morning. Dinner at La Bella Vita however, was excellent. The food was fast, the service was good and so was the ambience.

Very comfortable rooms and the Breakfast variety was amazing. Will surely stay here again

Always a great stay in Wyndham Panbil, whose name was Best Western. My family always stay in the hotel for few days every year. The lake view from hotel room or swimming pool offer a great view which makes it suitable place for healing. Top recommendation.

It was a great stay, had the comfiest sleep. Definitely coming back again.

Beautiful scenery

Overall was ok except for the bathroom. There's only overhead shower and the water not flowing properly, also turning hot n cold even when i set it right. Quite a hassle to shower.. Informed reception but problem not fixed. Another issue is the breakfast area. Never have i encountered hotels whereby guests have to queue to get in for breakfast. Staff have been helpful trying to solve the issue but there seemed not much they can do.

I think this hotel has a lot of potential, considering the amazing views you get from the lake side-facing rooms, however, the sound proofing in the rooms is really, really bad. You can both hear a lot of traffic noise and everything that is happening in the adjacent rooms - you can hear every conversation in your neighbours' rooms even if they are talking at a normal volume. The room itself was a bit dirty and there was a half eaten cake in our fridge that hadn't been cleaned out. Breakfast was a bit bizarre as it was served in a conference room. The whole thing seemed a bit unorganised and there were very very few vegetarian options. Staff were really nice but I don't think I will be staying here again even though I really enjoyed the view from my room.

Book for a 2 Queen bed for 3 adults. According to hotel, they do not hv 2 Queen bed size options. Two adults had to squeeze onto one twin or superior single bed. Toiletries only cater for two, need to request.

I love the tranquil environment. Peace and quiet. Beautiful scenery of lake just looking out of my room window. The restaurants are excelent both in service and quality of food. The br3akfast was excellent. First time I experienced Teppanyaki Steak cooked in front of me for breakfast in hotel. Highly recommended. Will come again.

The room was clean, the lake view from my room was pretty nice, the restaurants' staff were very friendly and attentive, the overall atmosphere was good and the hotel was not overly crowded. Great that there is an Eska spa in the hotel as well. However, there was this female frontdesk staff who was a little rude - on one of the days, I went down to the frontdesk to ask her about what the complimentary coupon for the lobby bar entails. The next morning I called the reception to check if the mini bar was complimentary, apparantly that same female staff was on duty, and she must have heard it wrongly the first day and thought I was asking about the mini bar again, so she told me in a very sassy tone that she "ALREADY TOLD ME" that it was complimentary. I went on to explain that on the previous day, I was actually asking about the lobby bar, not the mini bar in the room, but she continued to argue with me. I felt that even if there wasn't a miscomm, she should have been more patient if a guest were to ask the same question. However, in my case it was two different qns. She should keep that attitude and tonality in check, and probably be retrained. If the frontdesk struggles to answer questions from guests, I suggest that the hotel should put small notes in the room to indicate such things, or have the frontdesk staff inform us upon arrival. Details like pool operating hours and mini-bar were left out etc.

Room is enough for couple staying in Batam. Location is about 15 to 20 mins away from the malls. Driver has to make a u turn to return back to the hotel and not ideal in a raining day or at night. Staff is friendly and helpful although breakfast on Sunday was chaotic. It was better managed on Monday.

Great service!

Beautiful hotel, spacious, well renovated, many lighting in the room for different areas, hotel provided ample drinking water and complimentary minibar drinks, friendly front desk. Breakfast was a bit confusing for new guests, long and confusing waiting for services like juice and egg station, they lack clear signage about how to order juice and egg from staff who lack English conversation skills. Location was a bit far from many popular areas. It stated that there was a medical center within the hotel but it was closed when my family was sick and needed to access medical help. The room was locked and the front desk said it would be closed for the whole day. We did not use the service but the hotel offers free shuttle to and from the ferry, that is helpful.

Hotel was up to standard of a 5-star hotel. Great service from the hotel staff, they were all very friendly and nice. Room was super clean and comfortable, breakfast is okay but nothing special. Only downside would be the hotel’s location which is quite far from the city and the shuttle service requires booking in advance. Would highly recommend hiring a private driver if staying here.

Hotel and Eska spa wellness staff are friendly and polite. However, it was my first time in batam, abit disappointed. I find the hotel room towels very very smelly. Please have all your towels change or maybe change the detergent as the strange smell was so pungent.Housekeeping can be more thoroughly check as toilet small dustbin is not cleared. Phone was down, front desk say will send someone up to check but didn't come. Location was a little out but gogek was not expensive to get around. Breakfast was just average. Had dinner at the restaurant where they served breakfast, food was not nice and the waiting time was looonnngggg with only 2 tables in the big restaurant.

Overall was ok except for the bathroom. There's only overhead shower and the water not flowing properly, also turning hot n cold even when i set it right. Quite a hassle to shower.. Informed reception but problem not fixed. Another issue is the breakfast area. Never have i encountered hotels whereby guests have to queue to get in for breakfast. Staff have been helpful trying to solve the issue but there seemed not much they can do.

View of the lake. In-room service was quick and staff was courteous. Checkin and Checkout was fast and problem free.

Very friendly staff!~

Nice and polite staffs. Big spread and spoilt choices of breakfast buffet. Clean rooms but only missing of trash bin bag and disposable white slippers could be better or improved. Will definitely come back.

The room was clean, the lake view from my room was pretty nice, the restaurants' staff were very friendly and attentive, the overall atmosphere was good and the hotel was not overly crowded. Great that there is an Eska spa in the hotel as well. However, there was this female frontdesk staff who was a little rude - on one of the days, I went down to the frontdesk to ask her about what the complimentary coupon for the lobby bar entails. The next morning I called the reception to check if the mini bar was complimentary, apparantly that same female staff was on duty, and she must have heard it wrongly the first day and thought I was asking about the mini bar again, so she told me in a very sassy tone that she "ALREADY TOLD ME" that it was complimentary. I went on to explain that on the previous day, I was actually asking about the lobby bar, not the mini bar in the room, but she continued to argue with me. I felt that even if there wasn't a miscomm, she should have been more patient if a guest were to ask the same question. However, in my case it was two different qns. She should keep that attitude and tonality in check, and probably be retrained. If the frontdesk struggles to answer questions from guests, I suggest that the hotel should put small notes in the room to indicate such things, or have the frontdesk staff inform us upon arrival. Details like pool operating hours and mini-bar were left out etc.

Room is enough for couple staying in Batam. Location is about 15 to 20 mins away from the malls. Driver has to make a u turn to return back to the hotel and not ideal in a raining day or at night. Staff is friendly and helpful although breakfast on Sunday was chaotic. It was better managed on Monday.

호텔 내에 있는 한국식당에 맛있어요. 호텔은 대체적으로 깔끔한편이에요 시내랑 쫌 떨어져있고

Always a great stay in Wyndham Panbil, whose name was Best Western. My family always stay in the hotel for few days every year. The lake view from hotel room or swimming pool offer a great view which makes it suitable place for healing. Top recommendation.

Beautiful hotel, spacious, well renovated, many lighting in the room for different areas, hotel provided ample drinking water and complimentary minibar drinks, friendly front desk. Breakfast was a bit confusing for new guests, long and confusing waiting for services like juice and egg station, they lack clear signage about how to order juice and egg from staff who lack English conversation skills. Location was a bit far from many popular areas. It stated that there was a medical center within the hotel but it was closed when my family was sick and needed to access medical help. The room was locked and the front desk said it would be closed for the whole day. We did not use the service but the hotel offers free shuttle to and from the ferry, that is helpful.

Hotel was up to standard of a 5-star hotel. Great service from the hotel staff, they were all very friendly and nice. Room was super clean and comfortable, breakfast is okay but nothing special. Only downside would be the hotel’s location which is quite far from the city and the shuttle service requires booking in advance. Would highly recommend hiring a private driver if staying here.

I love the tranquility of the vicinity. It was relaxing. I love that it is near to the nature reserve too. The hotel provides shuttle services to the popular malls as well as the nature reserve.

View of the lake. In-room service was quick and staff was courteous. Checkin and Checkout was fast and problem free.

The overall environment was very peaceful and serene.

I love the tranquil environment. Peace and quiet. Beautiful scenery of lake just looking out of my room window. The restaurants are excelent both in service and quality of food. The br3akfast was excellent. First time I experienced Teppanyaki Steak cooked in front of me for breakfast in hotel. Highly recommended. Will come again.

The room was clean, the lake view from my room was pretty nice, the restaurants' staff were very friendly and attentive, the overall atmosphere was good and the hotel was not overly crowded. Great that there is an Eska spa in the hotel as well. However, there was this female frontdesk staff who was a little rude - on one of the days, I went down to the frontdesk to ask her about what the complimentary coupon for the lobby bar entails. The next morning I called the reception to check if the mini bar was complimentary, apparantly that same female staff was on duty, and she must have heard it wrongly the first day and thought I was asking about the mini bar again, so she told me in a very sassy tone that she "ALREADY TOLD ME" that it was complimentary. I went on to explain that on the previous day, I was actually asking about the lobby bar, not the mini bar in the room, but she continued to argue with me. I felt that even if there wasn't a miscomm, she should have been more patient if a guest were to ask the same question. However, in my case it was two different qns. She should keep that attitude and tonality in check, and probably be retrained. If the frontdesk struggles to answer questions from guests, I suggest that the hotel should put small notes in the room to indicate such things, or have the frontdesk staff inform us upon arrival. Details like pool operating hours and mini-bar were left out etc.

Room is enough for couple staying in Batam. Location is about 15 to 20 mins away from the malls. Driver has to make a u turn to return back to the hotel and not ideal in a raining day or at night. Staff is friendly and helpful although breakfast on Sunday was chaotic. It was better managed on Monday.

호텔 내에 있는 한국식당에 맛있어요. 호텔은 대체적으로 깔끔한편이에요 시내랑 쫌 떨어져있고

Very comfortable rooms and the Breakfast variety was amazing. Will surely stay here again

The breakfast was sooo good, definitely will be back again!

Beautiful hotel, spacious, well renovated, many lighting in the room for different areas, hotel provided ample drinking water and complimentary minibar drinks, friendly front desk. Breakfast was a bit confusing for new guests, long and confusing waiting for services like juice and egg station, they lack clear signage about how to order juice and egg from staff who lack English conversation skills. Location was a bit far from many popular areas. It stated that there was a medical center within the hotel but it was closed when my family was sick and needed to access medical help. The room was locked and the front desk said it would be closed for the whole day. We did not use the service but the hotel offers free shuttle to and from the ferry, that is helpful.

Hotel and Eska spa wellness staff are friendly and polite. However, it was my first time in batam, abit disappointed. I find the hotel room towels very very smelly. Please have all your towels change or maybe change the detergent as the strange smell was so pungent.Housekeeping can be more thoroughly check as toilet small dustbin is not cleared. Phone was down, front desk say will send someone up to check but didn't come. Location was a little out but gogek was not expensive to get around. Breakfast was just average. Had dinner at the restaurant where they served breakfast, food was not nice and the waiting time was looonnngggg with only 2 tables in the big restaurant.

I think this hotel has a lot of potential, considering the amazing views you get from the lake side-facing rooms, however, the sound proofing in the rooms is really, really bad. You can both hear a lot of traffic noise and everything that is happening in the adjacent rooms - you can hear every conversation in your neighbours' rooms even if they are talking at a normal volume. The room itself was a bit dirty and there was a half eaten cake in our fridge that hadn't been cleaned out. Breakfast was a bit bizarre as it was served in a conference room. The whole thing seemed a bit unorganised and there were very very few vegetarian options. Staff were really nice but I don't think I will be staying here again even though I really enjoyed the view from my room.

I love the tranquil environment. Peace and quiet. Beautiful scenery of lake just looking out of my room window. The restaurants are excelent both in service and quality of food. The br3akfast was excellent. First time I experienced Teppanyaki Steak cooked in front of me for breakfast in hotel. Highly recommended. Will come again.

Nice and polite staffs. Big spread and spoilt choices of breakfast buffet. Clean rooms but only missing of trash bin bag and disposable white slippers could be better or improved. Will definitely come back.

i liked how sustainable the hotel is trying to be. Instead of offering bottled water to their guests, they gave us a huge water bottle with a tap connected to it, so we could fill the kettle and boil our water for drinking if needed. the room and facility are clean and comfortable. The staff are friendly and helpful. However, my companions and I found that the restaurant where we had our breakfast was somewhat lacking. the restaurant is open for breakfast from 6 a.m. - 10 a.m.. and when we went down at 9 a.m., the buffet was about empty already. I can understand if it's 30mins before 10 am but not an hour. it's inexcusable. We went down at 8 a.m. the next day. The buffet was also, almost empty. cold cuts were empty, the porridge was already finished. the sausages and bacon were also gone. we asked for a top-up for the porridge and waited for the others to be topped up. but when they top up the porridge, it was cold. the miso soup that we expected to be hot, was lukewarm. the chefs and service staff should at least maintain the buffet and not leave empty pots and cold food for their guests to eat, especially not early in the morning. Dinner at La Bella Vita however, was excellent. The food was fast, the service was good and so was the ambience.

Room is enough for couple staying in Batam. Location is about 15 to 20 mins away from the malls. Driver has to make a u turn to return back to the hotel and not ideal in a raining day or at night. Staff is friendly and helpful although breakfast on Sunday was chaotic. It was better managed on Monday.