The virtual check in text gave us the code to get into the main door along with our room number and code for our room door. We walked into a room that had not been cleaned from the previous night. Bed dirty, not made, no clean sheets, trash in trash cans, urine in toilet, dirty towels on bathroom floor. Absolutely disgusting to walk into. Since there is no human on site and the customer service is texting back and forth until they call it took quite a while to get resolved. They ended up putting us in another room which thankfully had been cleaned. Did not comp any money for the inconvenience and fault of the house keeper I’d assume since they don’t have a supervisor or any customer service rep on site. The room was very big, mini fridge but no microwave, lake view nice, walls very thin could hear everyone in every room around. They do give you ear plugs for the “city that doesn’t sleep” but it’s not for the town it’s for the neighboring rooms. The restaurant next door had music playing we could hear while we were out on the deck but not in the room. The shower water would not stay hot. The lounge areas are very nice inside and out, inside has a few games, chess and connect four, the outside could use a fire pit but wise comfy. The artwork displayed for sale on the walls is amazing. We will not be staying at this hotel again due to the virtual customer service and check in process and the lack of customer service all around….
The virtual check in text gave us the code to get into the main door along with our room number and code for our room door. We walked into a room that had not been cleaned from the previous night. Bed dirty, not made, no clean sheets, trash in trash cans, urine in toilet, dirty towels on bathroom floor. Absolutely disgusting to walk into. Since there is no human on site and the customer service is texting back and forth until they call it took quite a while to get resolved. They ended up putting us in another room which thankfully had been cleaned. Did not comp any money for the inconvenience and fault of the house keeper I’d assume since they don’t have a supervisor or any customer service rep on site. The room was very big, mini fridge but no microwave, lake view nice, walls very thin could hear everyone in every room around. They do give you ear plugs for the “city that doesn’t sleep” but it’s not for the town it’s for the neighboring rooms. The restaurant next door had music playing we could hear while we were out on the deck but not in the room. The shower water would not stay hot. The lounge areas are very nice inside and out, inside has a few games, chess and connect four, the outside could use a fire pit but wise comfy. The artwork displayed for sale on the walls is amazing. We will not be staying at this hotel again due to the virtual customer service and check in process and the lack of customer service all around….
