Baymont by Wyndham West Edmonton

The room was great. Nice underground parking.

Parking easy underground

Could not figure out the heating. K-cup thing, but no kettle. Easy location to get to. 5 mins to the mall and McDonald's, coffee. Very friendly staff. And under ground parking.

Outside parking lot is very crowded and hard to move around in. They have a parkade but you need to checkin and get a room key first to access. Rooms are nice and clean and staff is friendly.

Great room. Underground parking was nice.

Really happy with this stay. Love the fact you can walk across the street to shop the mall. Love the many different room options at this property. Breakfast was ok. Staff was friendly and very accommodating. Love the rainfall shower head and defogging option on the bathroom mirror. Parking is terrible. One way in and out. My 3/4 ton would not fit in the underground lot. Huge parking lots behind the property for the mall but no overnight parking allowed signs posted. Should have an agreement with the mall to use that space as there was never anyone parked there our 4 day stay. When Sysco truck (food delivery) is at jollibee you cannot get past it to get in or out. Watched people struggle with that. Should have bars in the shower for the elderly for safety measures. Get smaller curtain rods to be able to close the curtains as they are ripping due to pulling on them.

This was a great place to stay! Right across the street from West Edmonton Mall. It has heated underground parking which is great. Rooms are spacious and very clean. The bed and pillows were extremely comfortable. Be careful when getting to the location, only one entrance to the parking lot from 90th Ave when travelling west. And no vending machine in the hotel, but a convenience store is super close by.

The two things I could be picky about was the tap function to access the underground parking, you had to open the car door to reach the tap pad, and the underground parking was too hot. It was around 22 degrees celcius, the windows, and side mirrors of the car fogged up when we entering, making it very difficult to back into a parking spot.

Rooms were spotless and comfortable. Underground parking was convenient.

Truck could not park underground.

This is a beautiful hotel with large, spacious rooms. Staff were very friendly. The continental breakfast was great and we were a 3 min walk across the street to West Edmonton Mall. I would absolutely stay here again!

Beautiful room . Disappointed with the cleanliness of floors and washroom .

The cleanest hotel I’ve ever stayed in. Clean, spacious and quiet! Definitely our new go to. Right across the street from the mall.

Upon checkin found BM smeared on the bathroom wall, let staff know. Left to do some shopping for a couple hours and when we returned there was a bottle of lysol disinfectant spray and febreeze airfresheshener on the table but the mess was not cleaned up... notified the staff. I was told they could not find it..let them know it was exactly where I had told them it was, again requested for someone to clean it up and then had someone show up with disinfectant wipes to clean. The next morning there was hardly anything for breakfast. I asked if they could please be restocked and they made about 5 pancakes and that was all that I saw and there were other guests waiting as well who quickly grabbed what they could. Tried to have showers and all 3 bathrooms had cold water for over 10 mins on straight hot, and one bathroom only had one towel. I again spoke to the front desk and was told they would look into it. Tried to shower again later and had the same issue but no one ever came to speak with us. The floors were so dirty that our white socks were filthy within a very short time of arriving we had to change our socks. The queen beds seemed more like doubles and spare bedding was not adequate for pullout.. Ive stayed in this hotel before and had a couple issues but I felt like it was dealt with appropriately, efficiently by management. Its definitely gone downhill. Spoke to front desk on check out, and got an "I'm sorry you feel that way, complaints noted". Not Impressed at all..

It is nice that it is right across West Edmonton Mall and Jollibee, the only thing is the floor is soooo dirty I wore white socks and they were filthy wearing them inside the room other than that everything is good.

The stay was good, room was very nice and clean.

Rooms were spotless and comfortable. Underground parking was convenient.

The room was clean, the staff were friendly, the room was huge, and the price was better than other hotels. Excellent Stay

The floor is sooooooo dirty. My kid walked in the room on socks for half an hour, and the socks is all black! Like he’s sweeping the floor that hasn’t been swept for a few months!

The room was spacious, clean and modern, staff is friendly and the hotel is conveniently located directly across the street from West Edmonton Mall

The staff are great, first and foremost. There are plenty of homeless around which can be off putting to some. The location if you are to WEM is top notch. Our toilet seat (room 210) had the wrong toilet seat on it. The supports didn’t rest on the toilet, which ripped the hair off your legs every time you sat down. IYKYK. The cabinetry look mis-matched and cheap. We had a mid-sized fridge and microwave, but you had to go to the front desk to get plates and cutlery or glasses. What is up with that. Our closet are had no door on it and a cheap mirror attached to the wall that the hangers hit when you removed the clothing from the hanger. I can see a few broken mirrors in the future. Breakfast was passable, but all wooden utensils and paper plates. Again staff is great, but we would definitely not return.

I was shocked at how nice the hotel room was. Maybe it was recently renovated but the inside is very modern and gorgeous for a hotel room that only cost 240 for one night with two seperate rooms. The master rooms bathroom has glass shower doors and really nice tile walls and dual shower head. The rooms were extremely clean and no real damage anywhere. Brand new looking fridges and the a/c wall unit was nice and quiet. The breakfast was also very good. It was a simple menu but the quality was on par. Under ground parking for safe secure parking. I’ll definitely be going back

Courteous staff, clean room, great location across from West Ed Mall, room temperature control difficult to maintain consistent temperature

NO: dishes, cutlery, dish soap, dishwasher pods, towels. Nothing mentioned at check-in. Don't know if these would have been supplied or you had to go out and PURCHASE on your own!?

Location was great. WEM is just across the street. Room was clean and big enough (we had 1 King and 1 Queen beds). Our room was facing west and the sunset was beautiful. Front desk staff were friendly. Breakfast was ok - good selection. Too many sketchy people around the property. We had to park in the basement to keep our vehicle safe. Basement parking is a little tight (might be hard if you have lifted truck). The housekeepers were talking so loud in the morning and the sound of the vacuum was piercing. The volume of the TV was so low - i dont know if it was set like that to minimize the noise or we just dont know how to change the setting.

Clean room, great location but no sound proofing. You hear every sound…

Beautiful hotel but thin walls.

The room that we had was enormous with one Queen and one King sized bed. There was a large TV, a small desk and a whole kitchen complete with cupboards, a sink, a fridge and a microwave. You had to sit on the bed to watch tv though, only one single-seat chair and a small uncomfortable desk chair. The washroom was also large and had a very large walk-in shower with a rain showerhead. Our only concern was on the first day we were there we left in the morning about 10am and came back a little before 3pm and our room had still not been cleaned, so we did not get any service that first day.

The room was very clean and modern. The two floor loft was also a very cool touch. The hotel is right across from the WEM, but otherwise not a very exciting location. My only real complaint was that I could constantly hear noise outside of my room, often very repetitive noises. Was it worth it for the cool room? Absolutely.

This property has a wonderful location, directly across from WEM. You can walk across the street to the mall, and there are a few dining options within walking distance. We stayed in a 2-bedroom that each had king-sized beds and 2 bathrooms. The amount of room was wonderful. Drawbacks include: limited and uncomfortable lounging/TV area; kitchen supplies including dishes and utensils need to be requested from front desk (inconvenient), and not even dish soap, cloths or paper towel were provided; the heating system was confusing and dysfunctional!! A text was sent by the property to reply to with any concerns, but after inquiring about directions for using the heating system, no reply text ever came. The system often blasted cold air into the rooms, and if you turned it up, it became swelteringly hot. We have never encountered such a terrible heating system and likely would not stay here again because of that. It's unfortunate, because the proximity to WEM could not be any better.

Across from WEM. A little loud at night but that is not the hotels fault. The hotel is great value and front staff was amazing.

We’d booked three rooms so our family could enjoy time at the West Edmonton Mall and the Baymont was the perfect location with the mall being right across the street. Keannah checked us in and she was so friendly and helpful, starting our weekend getaway perfectly. Our rooms were at least twice the size of most hotel rooms, with so much counter space, a microwave, fridge and dishwasher. The continental breakfast area was small, but sufficient for us to get a bite to eat every morning. The area around the property seemed typical for big cities with a few homeless people wandering around. We never felt in danger, but we were aware of our surroundings.

Gloria on check in was amazing!! She had a disgruntled customer and visibly handled them so professionally and with NO visible signs of frustration. I was second in a line up of 4-5 more rooms to check in and she never skipped a beat and NEVER showed or made me feel rushed or like a number. Continental guy was VERY friendly even though he was kept on his toes busy! Kept everything clean and NEVER showed annoyance when asked for the millionth time, where’s the bacon? LOL Front desk in the morning was assertive enough to let me know it’s time to get moving without being rude. The ‘lady in black’, ? Manager, very pleasant , glad I was able to pass on how well Gloria did the previous night!! All around we were very impressed with our room, the staff and continental -was basic but enough to fill your belly!-.

Property was decent, new, clean but customer service lacking, nothing ready on check in, was told to wait two hours as rooms not ready even though we did the pre check in for our arrival time. Staff didn’t seem to care at all. Breakfast bar lacking and food not available right till the end time. They stopped bringing out food 30 minutes before end time so when we got downstairs at 9 no food available other than cereal.

Really liked the rooms(junior suite) Fantastic actually, but honestly missing a television in the common area. everyone did find that weird. By everyone i mean our two daughters and their Grandparents who ended up only staying up for a visit. No company in the suite i booked. That completely great and the room was terrific should that of happened. My complaint if any would be that the booking price online wasnt what was charged, I was charged more per night as well i had asked if there might be a discount for health reasons. as my wife was having breast tumor removed for our stay was close to the hospital. reception did say "of course we discount cancer patients, it will be discounted at checkout." What a great answer heading into surgery the night before. Anyway this is gonna be a complaint. I asked on a whim from a friend that got a cancer treatment stay discount, so we asked too. were actually pretty hesitant bud Katie finally build the courage. very nice. sorry, long story short, they never did add said discount at checkout as promised. minior but huge, they said something and did not follow through. Everything else was great as for the staff. No other deception or lies to report.

The hotel room was amazing. It was spacious, clean and comfortable that’s the only reason why I’d give any stars from this experience. The front staff worker was very unfriendly. I go to check in at 3 pm as that’s the check in time. Only for her to tell me our room is not ready so after driving hours to Edmonton now she’s telling us to wait so I ask how long and she says idk, maybe go look around.. ? Like that did not help us one bit. So she says she will call me when it’s ready. 3.5 hours pass by and still no call?!? So I call and she goes oh yes it’s ready. Doesn’t call, doesn’t inform me at all. I just can’t believe how awful & unfriendly she was which is such a shame.

The property was great, clean and modern however the staff could use improvement. We were charged a total of just over 500 dollars when the room charge was only 155. The staff said the rest was a hold-I've never seen a hold for 355 (clearly charged twice for the room, plus 200 hold). When checking in we were told the hold was 200 so we just didn't appreciate the dishonesty. If you mess up, admit it because now we have 500 being held on our credit card. We anticipate having to call back to have this dealt with.

Staff friendly and clean room

This property has a wonderful location, directly across from WEM. You can walk across the street to the mall, and there are a few dining options within walking distance. We stayed in a 2-bedroom that each had king-sized beds and 2 bathrooms. The amount of room was wonderful. Drawbacks include: limited and uncomfortable lounging/TV area; kitchen supplies including dishes and utensils need to be requested from front desk (inconvenient), and not even dish soap, cloths or paper towel were provided; the heating system was confusing and dysfunctional!! A text was sent by the property to reply to with any concerns, but after inquiring about directions for using the heating system, no reply text ever came. The system often blasted cold air into the rooms, and if you turned it up, it became swelteringly hot. We have never encountered such a terrible heating system and likely would not stay here again because of that. It's unfortunate, because the proximity to WEM could not be any better.

Overall we had a wonderful stay, the place was extremely clean, staff were very friendly , the continental breakfast was great as well! Very reasonably priced for having so many things in walking distance , and i do have to say it was probably one of the cleanest hotels i have ever stayed at , and my family travels a lot. Two nights we had roudy neighbours upstairs but i called front desk and they were extremely attentive to the situation which is greatly appreciated. Would definitely stay here again.

This is a beautiful hotel with large, spacious rooms. Staff were very friendly. The continental breakfast was great and we were a 3 min walk across the street to West Edmonton Mall. I would absolutely stay here again!

Across from WEM. A little loud at night but that is not the hotels fault. The hotel is great value and front staff was amazing.

Just a street across West Edmonton mall which is very convenient. The hotel is new and the room is spacious and clean. The only issue is that my room does not have shower door in the bathroom so the whole bathroom floor is extremely wet and slippery after shower every night. Credit to the housekeeping team which they did an excellent job! Breakfast is simple but you can’t complain at this price! I will definitely return when I travel Edmonton.

New hotel by wem but a lot of homeless around the area

Great setup and across from WEM

Walkable to West Edmonton Mall. Very convenient, you can shop, drop your item at the hotel, take a nap and be beck at the mall again. Bus station is just beside the property. Breakfast is really good with a good variety. Coffee and juice drinks are accessible anytime of the day and sometimes have a complimentary cookies in the afternoon. Very accommodating, they help you with your concern and tries to accommodate your request in anyway they can. Room is so clean, spacious and feels like home when you are on the loft style. Parking is underground so no need to worry about the homeless outside getting in your car. We will surely comeback next time we are in Edmonton.

Drug additions and homeless people around parking lot. Could see people injecting drugs in the parking lot from our hotel room window. Had to keep blinds closed so my child wouldn’t see. Otherwise, clean and friendly environment!

The room was spacious, clean and modern, staff is friendly and the hotel is conveniently located directly across the street from West Edmonton Mall

The hotel is in good condition and fairly new. There are a few problems with homeless hanging around right around the hotel and some sketchy souls despite being in west Edmonton. Lots of places you can walk to for food and drinks, etc., and right across the street from the mall. The only real issue in the room was the thermostat was off by several degrees which made it a little bit harder to set the temperature.

The hotel is located very well. It is within 5 minutes' walk from the West Edmonton Mall.

This is a beautiful hotel with large, spacious rooms. Staff were very friendly. The continental breakfast was great and we were a 3 min walk across the street to West Edmonton Mall. I would absolutely stay here again!

Pretty good value; good breakfast

I had to wait to check in to my room. I booked for two nights but on the second night, my room key did not work and had to down the front desk to have it reprogram. I would not recommend the breakfast. Instead there is a McDonalds restaurant almost next door. The parking is free and the hotel has underground parking. West Edmonton Mall is just across the street, which is convenient. If you want to use Edmonton Transit, the bus terminal is just next door, with 3 bus routes to take you downtown or connect to the LRT. There is a liquor store on the ground level of the hotel. We had to stay an extra night in Edmonton due to the winter weather conditions and the management was able to extend our stay, which I am thankful for. The rooms are big and the bathrooms has a walk in shower. The rooms also has a good size with a fridge and microwave, which is good for families. There is no carpeting in the rooms, so may hear footsteps from the room above you.

The hotel was nice. The breakfast area was crowded, and the food wasn’t good enough to bother eating. The location is great though.

Great location! Included breakfast is so cheap and a joke.

Property was decent, new, clean but customer service lacking, nothing ready on check in, was told to wait two hours as rooms not ready even though we did the pre check in for our arrival time. Staff didn’t seem to care at all. Breakfast bar lacking and food not available right till the end time. They stopped bringing out food 30 minutes before end time so when we got downstairs at 9 no food available other than cereal.

Upon checkin found BM smeared on the bathroom wall, let staff know. Left to do some shopping for a couple hours and when we returned there was a bottle of lysol disinfectant spray and febreeze airfresheshener on the table but the mess was not cleaned up... notified the staff. I was told they could not find it..let them know it was exactly where I had told them it was, again requested for someone to clean it up and then had someone show up with disinfectant wipes to clean. The next morning there was hardly anything for breakfast. I asked if they could please be restocked and they made about 5 pancakes and that was all that I saw and there were other guests waiting as well who quickly grabbed what they could. Tried to have showers and all 3 bathrooms had cold water for over 10 mins on straight hot, and one bathroom only had one towel. I again spoke to the front desk and was told they would look into it. Tried to shower again later and had the same issue but no one ever came to speak with us. The floors were so dirty that our white socks were filthy within a very short time of arriving we had to change our socks. The queen beds seemed more like doubles and spare bedding was not adequate for pullout.. Ive stayed in this hotel before and had a couple issues but I felt like it was dealt with appropriately, efficiently by management. Its definitely gone downhill. Spoke to front desk on check out, and got an "I'm sorry you feel that way, complaints noted". Not Impressed at all..

Very clean, friendly staff, especially the breakfast staff. Underground parking a treat in freezing weather- and was tall enough for a lifted truck. Rooms bright, lots of lighting, clean, shower option of rainshower head or wand nice. Breakfast options good and tasty. Now our go to place when in the city

Big spacious shower room; big and clean room; comfortable bed; very short walk to the big mall. Breakfast food is good.

Excellent staff service and very close to WEM, but extremely noisy (large delivery trucks parked just outside our suite w leaving their engine on for over an hour at 5AM). Breakfast also tastes very subpar with very bland scrambled eggs and super dry bacon).