Ficus Sunset Suites

My family of 4 spent 2 nights at the Ficus Hotel / Sunset suites. The property of the hotel is absolutely gorgeous. It is exceptionally well cared for. The staff were friendly and helpful. We were greeted immediately with drinks provided to all 4 of us. While we checked in our bags were brought to our room. The rooms were exceptionally clean and spacious. The breakfast was excellent with a diverse selection. We explored all the of the trails within the region seeing diverse wildlife, including a coati and an a mother and baby agouti. The location was great, close to the shopping and food which included a walk through the trails. We would definitely stay here again and recommended.

We paid for a garden view, but what we actually got was a view of a 8 feet high bush which was so close to our window that it blocked out most light and any view. The staff weren’t keen to resolve this as apparently that was ‘the garden’. The manager was conveniently in holiday and no one was left with the authority to resolve the problem. They finally offered to change our room in the last night of our stay, but so late in the day that if we had taken up the offer, we would have missed the trip we had booked. Hobsons choice. Really not what I expect for £300 per night. I wouldn’t book here again.

Friendly helpful staff. Clean and up to date amenities.

While the room was good and the staff nothing less than extremely courteous, we remained outraged that in spite of us having a top room and the hotel at least 95% UNOCCUPIED, the hotel manger declined our rquest to allow my wife and I BOTH suitcase stands for our individual suitcases! Why would a super large room and nearly empty hotel not allow for us each to have a suitcase stand upon our incredibly strong request? We are seniors and I was forced to having to get down on my hands and knees to gather anything out of my suitcase having given up that one stand to my wife! It made no sense at all even after my pleading . . .

The room and the views