Is parking available at the property?

Free self-parking is available on-site.

What type of breakfast is offered and what are the serving hours?

A complimentary buffet breakfast is served daily from 6 AM to 9:30 AM.

What are the standard check-in and check-out times?

Check-in is at 4:00 PM and check-out is at 11:00 AM. Early check-in and late check-out may incur additional charges and should be requested in advance.

What accessibility features are available for guests with disabilities?

The property offers step-free entrances and wheelchair-accessible facilities in public areas. Additional accessibility features may be available in rooms upon request.

What is the location of the property in relation to key landmarks?

The property is located in the heart of Franklin, within a 5-minute drive of Scottish Tartans Museum and Franklin Gem and Mineral Museum. It is approximately 3.5 miles from the Smoky Mountain Center for the Performing Arts and 10.2 miles from Sheffield Mine.

Does the property have a swimming pool?

Yes, there is an indoor swimming pool available for guests.

What are the policies for children staying at the property?

One child 12 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.

Quality Inn Franklin

What guests think

At Quality Inn Franklin, reviewers frequently praise friendly, helpful staff and generally clean rooms, while noting recurring drawbacks like dated or worn elements, occasional pests and musty odors, inconsistent housekeeping, and breakfast that can feel minimal or repetitive.

Room size ranges from small to spacious, and comfort is mixed, with repeated complaints about soft or worn mattresses, thin walls and noise, plus sporadic maintenance issues with HVAC and bathroom fixtures. Families appreciate the indoor pool, though it is sometimes cold, and several reviews cite elevator outages and ongoing renovations that caused minor inconvenience. The location is convenient to highways and area attractions, generally felt safe and well lit, but the immediate area is not especially walkable. Overall, expect a budget stay with friendly service, variable room comfort, and basic amenities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests mention an indoor pool that kids enjoy, though it can be unheated or cold. Multiple reviews note elevator outages and ongoing renovations, which caused minor inconvenience for some.

Related guest reviews

8

Julie

Jun 1, 2024

·

Stayed 1 night

Pool was super cold.. but over all 9/10

6

Jennifer

May 8, 2023

·

Stayed 1 night

The room and lobby were nice enough but the elevator wasn't working and they did not have first floor rooms available. This was okay for me but would have been impossible if my handicapped mother had come, like originally planned. The indoor pool was adequate but it definitely wasn't heated. My son still enjoyed it, though. The hair dryer in the bathroom sparked and smoked when I turned it on--good thing it wasn't next to my hair yet!

6

Toni

Apr 3, 2023

·

Stayed 1 night

It was ok. It was clean but outdated and the elevator was broken and filthy

8

Donna

Nov 26, 2023

·

Stayed 4 nights

Everything was really good with this hotel with the exception the elevator never worked the four days we stayed. It was over the holiday weekend but I’m sure they could’ve had someone fix it.

10

Roger

Dec 27, 2023

·

Stayed 1 night

A great stay at a property that is undergoing renovation. Staff was polite, breakfast was enjoyable, and there was only minor inconvenience because of the work going on.

10

barbara

Apr 22, 2025

·

Stayed 1 night

Indoor pool was nice surprise for grandchildren

4

Maggi

Mar 9, 2024

·

Stayed 1 night

This property is undergoing a renovation. Construction is supposed to start at 8am tomorrow. The breakfast room is also under construction and there are no tables to eat breakfast in the morning. I wouldn’t have booked here had I known this when I booked the hotel stay.

8

James

Aug 26, 2025

·

Stayed 1 night

No Gym and not a walkable neighborhood was a disappointment.

10

Heidi

Apr 7, 2025

·

Stayed 1 night

Check-in was great - very friendly and accommodating staff. Indoor pool was a hit with the kids. Nice breakfast.

10

Wilson

Mar 3, 2024

·

Stayed 2 nights

This property is currently under going a major renovation. The staff made sure all needs were met and the work was not disruptive. Can't say more about how easy it was to forget how much work was being done, with no inconvenience to the guests

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Cleanliness

Cleanliness is praised in many reviews, but feedback is inconsistent. Recurring issues include musty odors, stained linens, and occasional pests, along with uneven housekeeping.

Related guest reviews

4

Willie

Oct 5, 2023

·

Stayed 1 night

Stained towels and face cloths

4

Donna

Jan 2, 2023

·

Stayed 19,354 nights

There are not a lot of quality Inns in and around Franklin and therefore I did not have a lot of choices. I have stayed at Comfort Inns while traveling and usually they are pretty good. This one was not. The carpet in the hallway was dirty and smelled. Inside the room the a/c heater was moldy smelling when blowing. I had to get some Freebreeze car freshener clips and put one the vents just to be able to run it. The mattress was very thin and hard. Was booked for two nights and only stayed one due to the quality of the room.

10

John

Jul 7, 2025

·

Stayed 1 night

The check-in process was very efficient and courteous. Everything about the facility was sparkling clean. it had an extremely comfortable bed and the room was very spacious. Highly recommend Quality Inn.

6

Jenice

Oct 11, 2024

·

Stayed 1 night

Room was smelly…musty. Carpet was in poor condition. Not sure if odor was from wall A/C or the carpet. Room was adequate for a quick overnight stay. Breakfast was a packaged muffin, yogurt & coffee. We took it to our room because seating was minimal. I would not recommend this hotel. Check in & out process was incredibly slow because the owners appear to live on site & were obviously doing other tasks.

2

Bhargav

Nov 17, 2024

·

Stayed 1 night

Worst hotel with lots of bugs roaming inside the room. I switched atleast 3 rooms and finally settled with last one with no other choice. Front desk was polite in switching rooms. Below average breakfast. Close to near by restaurants. Probably will never visit again. Im pretty disappointed with rating shared in Expedia & the ground reality of this hotel. I prefer to get refunded for my booking.

6

Adam

Jul 5, 2024

·

Stayed 1 night

The staff was very helpful when I wasn’t able to check in due to a booking mistake. The area was beautiful and the beds were comfortable. That being said, the room we stayed in did have several small roaches. Outside of that, no major complaints.

4

James

Oct 18, 2023

·

Stayed 1 night

The property was easy to access from the main highway. It was relatively close to several restaurants. The attendants were friendly and helpful. What I disliked: The pillows were soiled and when I tried to sleep all I could smell were someone else’s body odor. ( It turned my stomach and ruined my quality of sleep.)The sheets were ok. The bed was worn out. Most definitely next time in the region other motels will be selected.

2

Stacie

Aug 24, 2024

·

Stayed 2 nights

We were in town for a funeral and chose this hotel based off of other reviews. Check in was easy. When we opened the door to our room I could instantly smell it was musty but the a/c was off so we tuned that on. During the night I woke up because I was itchy everywhere. I started to look around the room and found mold and dirt where the refrigerator is placed. I went to the front desk to inform them and they moved us to another room..not much better…disgusting stain on the comforter and mold and dirt around the refrigerator. I’ve posted pics of the room, lamp shades and the ice maker in the lobby. This place is disgusting!!

10

Michelle

Nov 8, 2025

·

Stayed 1 night

Check in was super quick and easy. Hotel was clean.. room was clean and spacious

4

R

Sep 7, 2025

·

Stayed 3 nights

Nothing. The only room service we got was exchange towels. We had to empty trash cans. Never cleaned floors the whole time we were there. Pillows were yellow, only had clean pillow cases on the yellow pillows. Not a good experience.

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AI-generated summary based on recent guest reviews

Rooms

Rooms range from small to spacious, and comfort varies. Common complaints include soft or worn mattresses, thin walls and noise, plus sporadic maintenance problems with HVAC and bathroom fixtures.

Related guest reviews

6

Michael

Oct 9, 2025

·

Stayed 2 nights

Clean room with KIDDIE-SIZE TOILET. 13 in tall and right up against the wall! Totally NOT acceptable for adults. No excuse for not replacing with a modern standard taller toilet. One of the Queen-size beds was broken and made loud popping sounds so couldn't be used to sleep on. Very noisy thin walls. Won't be staying there again.

10

Kyle

May 17, 2025

·

Stayed 2 nights

This hotel was super clean and quiet! The front deak staff was very polite. I could hear the room above me walking around quite heavily, but i was so tired it didn't matter. It was a great stay for a solo traveler.

8

Diana

Sep 5, 2025

·

Stayed 2 nights

Rooms clean, beds a bit too soft, breakfast was minimal. Over all its a good budget friendly place to stay.

10

John

Jul 7, 2025

·

Stayed 1 night

The check-in process was very efficient and courteous. Everything about the facility was sparkling clean. it had an extremely comfortable bed and the room was very spacious. Highly recommend Quality Inn.

8

Mara

Nov 10, 2024

·

Stayed 2 nights

Staff was friendly room updated clean bed comfortable walls are thin can hear others in the hallway. Breakfast was mehhhhhj.

10

Sara

Jan 11, 2026

·

Stayed 1 night

The folks at the desk were so nice and helpful. Our only complaint was we could not regulate the heat and became miserable during the night. We weee up and down trying to get to a comfortable temp. Other than that everything was nice.

8

chuanping

Dec 30, 2025

·

Stayed 1 night

The room was a bit small, but very clean. The breakfast was quite simple and monotonous; we stayed for three days, and the breakfast was the same every day with no variety whatsoever.

8

Jeffrey

Jul 21, 2025

·

Stayed 1 night

Bed quality very poor. Believe broken by others.

8

Abdolazim

Apr 26, 2025

·

Stayed 1 night

Nice place, but our bathroom toilet needed repair.

10

Michelle

Nov 8, 2025

·

Stayed 1 night

Check in was super quick and easy. Hotel was clean.. room was clean and spacious

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Service

Service is frequently described as friendly, helpful, and efficient, with staff addressing issues promptly. A few guests experienced rudeness or slow front desk coverage.

Related guest reviews

10

Joseph

Feb 10, 2023

·

Stayed 1 night

Check in staff was extra friendly! Had a problem with TV function and front desk came to the room to quickly fix the issue! Def will stay again!

10

Jim

Oct 22, 2023

·

Stayed 2 nights

We had a great stay here. The staff was courteous and attentive to our needs. Very friendly.

6

Tonia

Nov 16, 2024

·

Stayed 1 night

For the price and based on reviews, I expected a better stay. The front staff person was very helpful. We had a problem with our TV and she came up and fixed it. Property is older, the hallways had a kind of musty smell. Furnishings were kinda worn. Good size bathroom with good water pressure. The towels were rough and seemed to be stained. Needed replacing.

6

Jenice

Oct 11, 2024

·

Stayed 1 night

Room was smelly…musty. Carpet was in poor condition. Not sure if odor was from wall A/C or the carpet. Room was adequate for a quick overnight stay. Breakfast was a packaged muffin, yogurt & coffee. We took it to our room because seating was minimal. I would not recommend this hotel. Check in & out process was incredibly slow because the owners appear to live on site & were obviously doing other tasks.

8

Sebastian

Dec 28, 2023

·

Stayed 1 night

The lady working the desk was AMAZING!!!!!!!!!

10

NELSON

Sep 27, 2025

·

Stayed 4 nights

Front desk staff were friendly, kind and attentive to any need!!!

8

Ray

Nov 19, 2025

·

Stayed 1 night

Clean room, friendly staff.

10

Michelle

Nov 8, 2025

·

Stayed 1 night

Check in was super quick and easy. Hotel was clean.. room was clean and spacious

4

Tim

Oct 20, 2023

·

Stayed 1 night

Customer service was terrible. They were rude from the start. Immediately upon laying on the mattress, I could tell it was cheap. Every move my wife made almost shook me out of the bed. Thank goodness there were two beds on the room. The mattresses were so thin they caused my hips to hurt after a short time.

10

Claudia

May 23, 2024

·

Stayed 1 night

We stayed here for one night after attending a late evening graduation at Western Carolina University. We checked in extremely late but that process went smoothly. The only issue we had was with the TV remote but someone came promptly and fixed that issue. Breakfast was included with our stay. The dining area was kept extremely clean by a cheerful and pleasant staff member. We tipped her very well to show our appreciation. You won't go wrong staying here!

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Location

Location is convenient to highways and area attractions, with several guests noting a safe, well lit setting. One review found the area not very walkable.

Related guest reviews

8

Andrew

Jun 28, 2025

·

Stayed 1 night

Convietly located near the highway. Easy to get off and on.

10

Neeley

Sep 14, 2023

·

Stayed 1 night

It was in a great location and it was well lit

10

Virginia

May 3, 2024

·

Stayed 3 nights

Best location ever

8

Richard

Aug 10, 2025

·

Stayed 2 nights

Nice property in a great location

8

James

Aug 26, 2025

·

Stayed 1 night

No Gym and not a walkable neighborhood was a disappointment.

10

David

Aug 10, 2025

·

Stayed 2 nights

good location safe area

10

Jennifer

Apr 27, 2025

·

Stayed 2 nights

We were visiting someone at the northeast medical center. It was very convenient

8

Harriett

Sep 16, 2024

·

Stayed 2 nights

It's convenient to most locations.

10

CYNTHIA

Aug 2, 2023

·

Stayed 1 night

Perfect location to everything!

10

Donna

Jun 1, 2024

·

Stayed 2 nights

Very nice location to surrounding attractions.

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Dining

Breakfast feedback is mixed: some guests enjoyed it, while many found the selection minimal or repetitive and occasionally not well replenished. In one instance, renovation limited seating.

Related guest reviews

6

Shannon

May 16, 2025

·

Stayed 1 night

Beds were the best I've slept on in a long time -very comfortable. Breakfast area was awful. Very small selection of food and they were out of most things. Only 1 warm thing. Also, it was in a small room and very quiet. Several people staring at me as I walked by. No TV or music in the room. No one at the front desk when it was time to check out

8

Diana

Sep 5, 2025

·

Stayed 2 nights

Rooms clean, beds a bit too soft, breakfast was minimal. Over all its a good budget friendly place to stay.

8

Sharon

Jul 24, 2023

·

Stayed 1 night

Generally satisfactory property. Our main criticism is of the breakfast in the morning. Much of the food was gone when we went into the dining room a few minutes after 9 o'clock, and no attendant was visible to address the issue. When I found her in an adjoining area and mentioned the lack of eggs, sausage, and flatware it seemed to me that she was ungrateful for the information. She did (eventually) bring more of the missing items, but with several people waiting for breakfast food and supplies, a good experience would have involved a more positive and punctual response.

4

Maggi

Mar 9, 2024

·

Stayed 1 night

This property is undergoing a renovation. Construction is supposed to start at 8am tomorrow. The breakfast room is also under construction and there are no tables to eat breakfast in the morning. I wouldn’t have booked here had I known this when I booked the hotel stay.

10

Tammy

Dec 3, 2023

·

Stayed 1 night

Great stay! Room was clean, good breakfast. Definitely would stay here again.

8

Lennidies

Jul 16, 2025

·

Stayed 1 night

Great staff, clean rooms. Breakfast was ok.

10

Mildred

Oct 13, 2023

·

Stayed 1 night

Light in mirror was out in bathroom. So when I walked in the bathroom And turned on the switch. Nothing happened. We should have been moved. Manager knew & put sign on dark wall to use switch behind door to turn on overhead light. Otherwise all was good. Very nice breakfast

8

chuanping

Dec 30, 2025

·

Stayed 1 night

The room was a bit small, but very clean. The breakfast was quite simple and monotonous; we stayed for three days, and the breakfast was the same every day with no variety whatsoever.

8

robert

Feb 5, 2025

·

Stayed 1 night

Food was cold

8

Jens

Jun 18, 2025

·

Stayed 3 nights

They need to have better breakfast choices. Everyday was the same. No variety.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5	6	7
8	9	10	11	12	13	14 $103
15 $98	16 $98	17 $98	18 $95	19 $95	20 $101	21 $103
22 $98	23 $96	24 $98	25 $112	26 $113	27 $126	28 $118
29 $98	30 $98

Su	Mo	Tu	We	Th	Fr	Sa
		1 $98	2 $98	3 $98	4 $98	5 $98
6 $98	7 $98	8 $98	9 $98	10 $98	11 $98	12 $98
13 $98	14 $98	15 $98	16 $98	17 $117	18 $98	19 $98
20 $117	21 $98	22 $98	23 $117	24 $133	25 $112	26 $133
27 $116	28 $98	29 $98	30 $98	31 $98

Quality Inn Franklin

About this property

Location

Room options

Room, 1 King Bed, Accessible

Standard Room, 2 Queen Beds

Standard Room, 1 King Bed

Room, 2 Queen Beds, Accessible

Room, 1 King Bed, Accessible (Roll-In Shower)

Guest reviews of Quality Inn Franklin

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Quality Inn Franklin

Prices for upcoming dates