Zel Punta Cana - All Suites - All Inclusive
US$ 337
/noite
Média para novembro
Preços para Zel Punta Cana - All Suites - All Inclusive
Selecione datas para ver preços e disponibilidade
US$ 337
/noite
Média para novembro
Preços médios mensais
Em Zel Punta Cana - All Suites - All Inclusive, o preço por noite é, em média, US$ 279 no mês mais barato (setembro) e US$ 503 no mês mais caro (março), com base nos últimos 12 meses.
| Mês | Preço médio |
|---|---|
| janeiro | US$ 426 |
| fevereiro | US$ 380 |
| março | US$ 503 |
| abril | US$ 426 |
| maio | US$ 324 |
| junho | US$ 295 |
| julho | US$ 310 |
| agosto | US$ 292 |
| setembro | US$ 279 |
| outubro | US$ 298 |
| novembro | US$ 337 |
| dezembro | US$ 345 |
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nov. · US$ 337
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Mais caro: março (aprox. US$ 503)
Mais barato: setembro (aprox. US$ 279)
Sobre este alojamento
Ceda à irresistível tentação de uma ida ao spa, e desfrute de massagens, tratamentos corporais e tratamentos faciais. Aproveite ao máximo do sol radiante de Punta Cana, jogando uma partida no campo de golfe ou trabalhando o bronze na praia ...
Comodidades
Ceda à irresistível tentação de uma ida ao spa, e desfrute de massagens, tratamentos corporais e tratamentos faciais. Aproveite ao máximo do sol radiante de Punta Cana, jogando uma partida no campo de golfe ou trabalhando o bronze na praia privada. As ondas e o areal ficam à distância de uma viagem de autocarro. E o melhor de tudo, não tem de pagar bilhete!
Comodidades para negócios
As principais comodidades incluem um serviço de limpeza a seco, uma receção aberta 24 horas e assistência multilingue. Há estacionamento grátis no local.
Restaurante
Recarregue baterias no restaurante Volcan dZel Punta Cana, All Suites - All inclusive. Aproveite ainda para conviver na receção grátis, organizada diariamente. Relaxe com uma bebida refrescante no bar junto à piscina ou num dos 3 bares/lounges.
Quartos
Os 190 quartos climatizados oferecem banheiras de hidromassagem privativas exteriores. As camas têm roupa de alta qualidade e todas as unidades contam com um sofá-cama. O acesso à internet sem fios permite-lhe estar sempre contactável. Ao final do dia, assista a uma seleção de canais por cabo. As comodidades incluem ainda telefone, além de cofres e de minibares.
Localização
Em Punta Cana (Bávaro), Zel Punta Cana, All Suites - All inclusive ficará a 15 minutos a pé de Centro de Tênis Rafa Nadal Punta Cana e de Cocotal Golf and Country Club.
O que há nas proximidades
Centro de Tênis Rafa Nadal Punta Cana(0.3 milhas)
Cocotal Golf and Country Club(0.6 milhas)
República Divertida(0.7 milhas)
Playa Los Corales(1.6 milhas)
Centro de Convenções Barceló Bávaro(2.1 milhas)
Praia de Cortecito(2.1 milhas)
Campo de Golfe The Lakes Barcelo Bavaro(2.5 milhas)
Praia Bávaro(2.6 milhas)
Cassino Avalon Princess(2.8 milhas)
Lagoa Bavaro(3.3 milhas)
Caribbean Cinemas(3.4 milhas)
San Juan Shopping Center(3.4 milhas)
Mercado Sirena(3.5 milhas)
Shopping Carol Downtown(3.5 milhas)
Baixa de Punta Cana(3.6 milhas)
O aeroporto principal mais próximo é o de Punta Cana (PUJ-Aeroporto Internacional de Punta Cana)(11.4 milhas)
Estacionamento
Restaurante
Piscina
Quartos de não fumadores
Serviço de quartos
Serviços de limpeza
Localização
Playa de Bavaro, Bávaro, Punta Cana, República Dominicana
Centro de Tênis Rafa Nadal Punta Cana (0.3 milhas)
Cocotal Golf and Country Club (0.6 milhas)
República Divertida (0.7 milhas)
Playa Los Corales (1.6 milhas)
Centro de Convenções Barceló Bávaro (2.1 milhas)
Praia de Cortecito (2.1 milhas)
Opções de quartos
10
Zel Master Suite
Detalhes do quarto
1 Cama De Casal Extragrande
2 Camas De Casal
Dormidas 3
1076 ft²
VarandaÁrea de refeições separadaAr condicionadoWi-Fi (gratuito)Sala de estar separadaBanheira de hidromassagem privada exteriorBanheira de hidromassagem privada
9
Zel Suite
Detalhes do quarto
1 Cama De Casal Extragrande
2 Camas De Casal
Dormidas 3
796 ft²
VarandaÁrea de refeições separadaAr condicionadoWi-Fi (gratuito)Sala de estar separadaBanheira de hidromassagem privada exteriorBanheira de hidromassagem privada
11
Zel Swimup Suite
Detalhes do quarto
1 Cama De Casal Extragrande
2 Camas De Casal
Dormidas 3
807 ft²
VarandaÁrea de refeições separadaAr condicionadoWi-Fi (gratuito)Sala de estar separadaBanheira de hidromassagem privada exteriorBanheira de hidromassagem privada
7
Zel Two Bedroom Master Suite Swimup
Detalhes do quarto
1 Cama De Casal Extragrande
2 Camas De Casal
Dormidas 6
1883 ft²
Varanda ou pátioÁrea de refeições separadaAr condicionadoWi-Fi (gratuito)Sala de estar separadaBanheira de hidromassagem privada exteriorBanheira de hidromassagem privada
6
Zel Two Bedroom Master
Detalhes do quarto
1 Cama De Casal Extragrande
2 Camas De Casal
Dormidas 6
1883 ft²
VarandaÁrea de refeições separadaAr condicionadoWi-Fi (gratuito)Sala de estar separadaBanheira de hidromassagem privada exteriorBanheira de hidromassagem privada
14
Zel Swimup Master Suite
Detalhes do quarto
1 Cama De Casal Extragrande
Dormidas 3
1076 ft²
VarandaÁrea de refeições separadaAr condicionadoWi-Fi (gratuito)Sala de estar separadaBanheira de hidromassagem privada exteriorBanheira de hidromassagem privada
7
Casa Zel SwimUp Suite
Detalhes do quarto
1 Cama De Casal Extragrande
e 2 Camas De Casal Grandes
Dormidas 8
3531 ft²
Varanda ou pátioÁrea de refeições separadaAr condicionadoWi-Fi (gratuito)Sala de estar separadaBanheira de hidromassagem privada exteriorBanheira de hidromassagem privada
Avaliações dos hóspedes sobre Zel Punta Cana - All Suites - All Inclusive
8.5
Muito Bom
Com base em 1.023 avaliações verificadas
O que pensam os hóspedes
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Em avaliações recentes do Zel Punta Cana - All Suites, os hóspedes elogiam o ambiente sereno e paisagístico e as suítes espaçosas, além da equipe atenciosa. No entanto, apontam opiniões divergentes sobre a qualidade da comida, poucas opções de entretenimento noturno e o fato de a praia não estar localizada no hotel, sendo acessível por transporte.
Saiba maisIsto foi útil?
O que pensam os hóspedes
Em avaliações recentes do Zel Punta Cana - All Suites, os hóspedes elogiam o ambiente sereno e paisagístico e as suítes espaçosas, além da equipe atenciosa. No entanto, apontam opiniões divergentes sobre a qualidade da comida, poucas opções de entretenimento noturno e o fato de a praia não estar localizada no hotel, sendo acessível por transporte.
O que mais se destaca são as atraentes piscinas, um clube de praia elegante e um ambiente relaxante e tranquilo. As principais desvantagens incluem, por vezes, um serviço lento ou inconsistente, problemas no check-in ou com reservas e atrasos no serviço de quarto. A qualidade da comida varia de excelente nos restaurantes à la carte a buffets pouco satisfatórios, com pouca variedade ou problemas de temperatura. Espere uma estadia elegante e tranquila, com ótimos espaços para relaxar, especialmente se a vida noturna não for sua prioridade.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Instalações
Há várias piscinas atraentes e um clube de praia bem avaliado, com acesso à praia por transporte; o spa recebe muitos elogios. O entretenimento é geralmente limitado e alguns hóspedes mencionaram fechamentos ocasionais ou poucas atividades.
Avaliações dos hóspedes relacionadas
8
torstein ulrich
4 de ago. de 2025
·
A estadia foi de 7 noites
The bartenders are nonexistent. There is no nightlife and it is a great place to get away if you want no noise.
The bartenders are nonexistent. There is no nightlife and it is a great place to get away if you want no noise.
10
Cavan
21 de set. de 2025
·
A estadia foi de 7 noites
Beautiful resort. Lovely rooms. Very clean all round. Food options are somewhat limited, but there are very nice options at each restaurant as long as you get the right things. 90% are very nice and attentive. As with all resorts, tips help. We experienced some teething issues with staff, but nothing serious that wasn't apologised for and resolved. The activities are really good and there is enough to do each day. The gym could do with more than one treadmill. All round we had a great time and would most likely go back one day.
Beautiful resort. Lovely rooms. Very clean all round. Food options are somewhat limited, but there are very nice options at each restaurant as long as you get the right things. 90% are very nice and attentive. As with all resorts, tips help. We experienced some teething issues with staff, but nothing serious that wasn't apologised for and resolved. The activities are really good and there is enough to do each day. The gym could do with more than one treadmill. All round we had a great time and would most likely go back one day.
8
Gabrielle Lynne
14 de abr. de 2024
·
A estadia foi de 6 noites
We had an incredible stay overall, just some minor improvements to be made/be aware of. Pros: - The property is absolutely stunning. The hotel is more of a chic, boutique all-inclusive. My boyfriend and I loved the atmosphere and quiet environment. The cabanas and pools are lovely - most of the time we felt like we were all alone at our own luxury resort due to the way the resort is set up. - Food is great for an all-inclusive. We got the steak & lobster upgrade dinner for my boyfriend’s birthday and the food was truly amazing. The restaurants are also very good and food is very fresh. It’s still an all-inclusive, so don’t expect anything crazy, but it’s some of the best all-inclusive food I’ve ever had. - Staff are generally amazing - they made us feel right at home. - The beach is a very short walk - about 8 minutes. We enjoyed the walk as there was a lake with DOZENS of herons and iguanas to see. Cons: - Staff are pushy for Google reviews. After every dinner, staff came up to us with a QR code and asked us to review. In fact, they would actually stand there and wait for us to write a review in front of them. - The spa service prices are insane (~$300 USD). You get a discount if you’re staying at the hotel, but still $$$. Also, if they try to tell you the sauna/water treatment are an extra charge, they’re lying to you! You get this free with your stay for 1hr per day - There could be more effort made towards nightlife activities, but we enjoyed the quiet atmosphere
We had an incredible stay overall, just some minor improvements to be made/be aware of. Pros: - The property is absolutely stunning. The hotel is more of a chic, boutique all-inclusive. My boyfriend and I loved the atmosphere and quiet environment. The cabanas and pools are lovely - most of the time we felt like we were all alone at our own luxury resort due to the way the resort is set up. - Food is great for an all-inclusive. We got the steak & lobster upgrade dinner for my boyfriend’s birthday and the food was truly amazing. The restaurants are also very good and food is very fresh. It’s still an all-inclusive, so don’t expect anything crazy, but it’s some of the best all-inclusive food I’ve ever had. - Staff are generally amazing - they made us feel right at home. - The beach is a very short walk - about 8 minutes. We enjoyed the walk as there was a lake with DOZENS of herons and iguanas to see. Cons: - Staff are pushy for Google reviews. After every dinner, staff came up to us with a QR code and asked us to review. In fact, they would actually stand there and wait for us to write a review in front of them. - The spa service prices are insane (~$300 USD). You get a discount if you’re staying at the hotel, but still $$$. Also, if they try to tell you the sauna/water treatment are an extra charge, they’re lying to you! You get this free with your stay for 1hr per day - There could be more effort made towards nightlife activities, but we enjoyed the quiet atmosphere
10
Kirenia
16 de ago. de 2025
·
A estadia foi de 5 noites
Está bien segura bien limpia bonito la comida bien elaborada buena variedad solo que para recivir niños deben tener mas opciones de actividades la attention fue exceptional el animador baby es el alma del hotel super super lindos.
Está bien segura bien limpia bonito la comida bien elaborada buena variedad solo que para recivir niños deben tener mas opciones de actividades la attention fue exceptional el animador baby es el alma del hotel super super lindos.
8
Darreis
20 de nov. de 2025
·
A estadia foi de 3 noites
The room was clean. They couldn't give me a room with a king bed. That was a big let down in my book. Points deducted. Grounds are beautiful. Staff was nice. Lobby smelled good. Beach club was the highlight.
The room was clean. They couldn't give me a room with a king bed. That was a big let down in my book. Points deducted. Grounds are beautiful. Staff was nice. Lobby smelled good. Beach club was the highlight.
10
Janette
14 de jul. de 2025
·
A estadia foi de 8 noites
Zel Punta Cana is an excellent couple/family resort if you are looking to have a quiet/relax vacation. Their customer service is outstanding. All the employees are very friendly and attentive making you feel at home. The 4 restaurants are very good and the spa is wonderful. We stayed 8 nights and they had diferent activities every day/night. I highly recommend it.
Zel Punta Cana is an excellent couple/family resort if you are looking to have a quiet/relax vacation. Their customer service is outstanding. All the employees are very friendly and attentive making you feel at home. The 4 restaurants are very good and the spa is wonderful. We stayed 8 nights and they had diferent activities every day/night. I highly recommend it.
10
mathew
10 de nov. de 2025
·
A estadia foi de 7 noites
Very clean room & hotel grounds. Beautiful hotel design, pool complex, aesthetic and decor. Frequent shuttle service to the beach & restaurant right on the beach. Would stay here again
Very clean room & hotel grounds. Beautiful hotel design, pool complex, aesthetic and decor. Frequent shuttle service to the beach & restaurant right on the beach. Would stay here again
4
jessica
3 de out. de 2025
·
A estadia foi de 5 noites
Buffet not open, pool was drained 2 days of my stay did not have a lot of drinks advertised available or food. Not many food options. Activities very limited and not available
Buffet not open, pool was drained 2 days of my stay did not have a lot of drinks advertised available or food. Not many food options. Activities very limited and not available
8
Ralph
25 de nov. de 2025
·
A estadia foi de 2 noites
The check in was flawless and the surrounding was in credible but wish they more entertainment
The check in was flawless and the surrounding was in credible but wish they more entertainment
10
kristine
9 de mai. de 2025
·
A estadia foi de 4 noites
Zel is the perfect haven if you're looking for a quiet and relaxing stay. The vibe is incredibly chill, offering a peaceful escape from the hustle and bustle. Whether you're lounging by the pool or enjoying the serene surroundings, it's the ideal spot to unwind and recharge. If tranquility is what you're seeking, Zel provides the perfect atmosphere to relax and enjoy some downtime. Take the shuttle to the beach and be instantly transported to absolute bliss!
Zel is the perfect haven if you're looking for a quiet and relaxing stay. The vibe is incredibly chill, offering a peaceful escape from the hustle and bustle. Whether you're lounging by the pool or enjoying the serene surroundings, it's the ideal spot to unwind and recharge. If tranquility is what you're seeking, Zel provides the perfect atmosphere to relax and enjoy some downtime. Take the shuttle to the beach and be instantly transported to absolute bliss!
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Limpeza
Os jardins e muitos quartos são relatados como muito limpos, embora observações recorrentes mencionem problemas de manutenção, mofo ocasional ou áreas de piscina sujas.
Avaliações dos hóspedes relacionadas
2
Anabel
30 de out. de 2023
·
A estadia foi de 4 noites
Our experience with the assigned room was very challenging due to the presence of mold and excessive humidity, which unfortunately affected our health, which is unacceptable, we got sick because of this. Additionally, there was ongoing construction in the rooms on the floor below, resulting in significant noise disturbances. Of utmost concern, the decision to book this hotel was primarily based on the images provided, and it was disappointing to discover that Expedia had included photos from the Falcon and Palma Real Hotel, leading to a misleading representation. Such practices can understandably erode trust in booking platforms like Expedia.
Our experience with the assigned room was very challenging due to the presence of mold and excessive humidity, which unfortunately affected our health, which is unacceptable, we got sick because of this. Additionally, there was ongoing construction in the rooms on the floor below, resulting in significant noise disturbances. Of utmost concern, the decision to book this hotel was primarily based on the images provided, and it was disappointing to discover that Expedia had included photos from the Falcon and Palma Real Hotel, leading to a misleading representation. Such practices can understandably erode trust in booking platforms like Expedia.
2
Lace
23 de set. de 2025
·
A estadia foi de 4 noites
The worst vacation ever. I was extremely disappointed with my stay at this resort. From the moment we arrived, the service was below expectations. Our room was unacceptable — the bed sheets had dead bugs, and there was visible mold in the room. The pool was dirty and unkempt, making it unusable. Necessities like washcloths were missing, which is surprising for a resort that advertises itself as luxury. This resort was a huge disappointment. The walkways were unkempt with grass and debris, and the overall property felt poorly maintained. The staff was unfriendly and not eager to help, which made the experience even worse. The staff only cater to people that are from DR. If you are American I suggest you find another resort. Rudy the hibachi chef was extremely unprofessional and made our stay horrible. I thought this hotel was adult-only. There were kids everywhere running around. I felt uncomfortable about wearing certain clothes because of the children. I was extremely disappointed with the butler service during my stay at this resort. What was advertised When you pay for a resort that promises butler service, you expect convenience and care — not to feel ignored or like you’re inconveniencing the staff. Unfortunately, this left a negative impact on my stay and did not justify the premium price I paid. A resort should provide comfort, peace, and quality service — but I left feeling the opposite. This was not the relaxing experience I had been looking forward.
The worst vacation ever. I was extremely disappointed with my stay at this resort. From the moment we arrived, the service was below expectations. Our room was unacceptable — the bed sheets had dead bugs, and there was visible mold in the room. The pool was dirty and unkempt, making it unusable. Necessities like washcloths were missing, which is surprising for a resort that advertises itself as luxury. This resort was a huge disappointment. The walkways were unkempt with grass and debris, and the overall property felt poorly maintained. The staff was unfriendly and not eager to help, which made the experience even worse. The staff only cater to people that are from DR. If you are American I suggest you find another resort. Rudy the hibachi chef was extremely unprofessional and made our stay horrible. I thought this hotel was adult-only. There were kids everywhere running around. I felt uncomfortable about wearing certain clothes because of the children. I was extremely disappointed with the butler service during my stay at this resort. What was advertised When you pay for a resort that promises butler service, you expect convenience and care — not to feel ignored or like you’re inconveniencing the staff. Unfortunately, this left a negative impact on my stay and did not justify the premium price I paid. A resort should provide comfort, peace, and quality service — but I left feeling the opposite. This was not the relaxing experience I had been looking forward.
4
Renee
28 de fev. de 2024
·
A estadia foi de 4 noites
I always stay at Melia. This particular one was old, moldy, a little dirty. Beds are very uncomfortable. A lot of mosquitoes in the room. Buffet room was too small. Not a big variety. Definitely will not recommend this place.
I always stay at Melia. This particular one was old, moldy, a little dirty. Beds are very uncomfortable. A lot of mosquitoes in the room. Buffet room was too small. Not a big variety. Definitely will not recommend this place.
2
Darlene
29 de out. de 2023
·
A estadia foi de 9 noites
This resort was in in bad need of repairs. As I approached, I noticed many roof tiles missing on all the buildings, my room was filthy when I checked in and I needed to have staff clean it, my first day in my room the safe was broken and needed to be replace, the electric door lock broke and I was locked out waiting two hours to have it fixed. The second day I had no hot water and my AC broke and they didn’t send anyone to fix until the next day. It was very hot to say the least. I requested a room change and waited a day for that to happen. After I moved to the next room it was about 4 hours before the AC broke. I called and was told no one was there to fix it. The next day I had to wait for someone to show up. They fixed it and it lasted 1 day. I called again and was told I would have to wait. When they came to fix it again they got it running but it smelled like it was on fire so for my safety they moved my room again. I decided that I had enough and changed my flight to leave two days early. It wasn’t until the day before I was leaving that I got a call from a hotel manager asking what they could do to make it better. I said if you could refund the two nights I won’t be here for that would be great. The next day I woke up early to leave and was held at the exit gate saying I can’t leave until I check out. I’ve never heard of this. I owed no money and was leaving early yet the refused to let me leave. Never again. Worst experience ever!!
This resort was in in bad need of repairs. As I approached, I noticed many roof tiles missing on all the buildings, my room was filthy when I checked in and I needed to have staff clean it, my first day in my room the safe was broken and needed to be replace, the electric door lock broke and I was locked out waiting two hours to have it fixed. The second day I had no hot water and my AC broke and they didn’t send anyone to fix until the next day. It was very hot to say the least. I requested a room change and waited a day for that to happen. After I moved to the next room it was about 4 hours before the AC broke. I called and was told no one was there to fix it. The next day I had to wait for someone to show up. They fixed it and it lasted 1 day. I called again and was told I would have to wait. When they came to fix it again they got it running but it smelled like it was on fire so for my safety they moved my room again. I decided that I had enough and changed my flight to leave two days early. It wasn’t until the day before I was leaving that I got a call from a hotel manager asking what they could do to make it better. I said if you could refund the two nights I won’t be here for that would be great. The next day I woke up early to leave and was held at the exit gate saying I can’t leave until I check out. I’ve never heard of this. I owed no money and was leaving early yet the refused to let me leave. Never again. Worst experience ever!!
10
mathew
10 de nov. de 2025
·
A estadia foi de 7 noites
Very clean room & hotel grounds. Beautiful hotel design, pool complex, aesthetic and decor. Frequent shuttle service to the beach & restaurant right on the beach. Would stay here again
Very clean room & hotel grounds. Beautiful hotel design, pool complex, aesthetic and decor. Frequent shuttle service to the beach & restaurant right on the beach. Would stay here again
6
Joseph Frank
26 de jul. de 2025
·
A estadia foi de 5 noites
Our family of four stayed at this hotel in the past when it was under different ownership. We saw many advertisements and thought we would give it a try. We had reserved a two bedroom swimup suite but when we arrived they said that they couldn't give us that kind of room until the next day. I mean, if you reserve this kind of room ahead of time it should be ready upon check in. So they gave us two rooms with one bedroom swim up suite that didn't connect. It was a little tough but we made it work. The next day housekeeping didn't come to the room so we had to ask for towels and our bed wasn't made. Everytime you asked for a hand towel they never had. The service at the breakfast and lunch buffet wasn't the best, you would have to ask repeatedly for water which seemed like a "big ask" sometimes. The food is mediocre at best. We would venture out to the beach during the mornings after breakfast and there was no help setting up chairs. We've been to so many resorts and they usually have someone to assist you in getting towels, chair setup, etc. The beach had a lot of seaweed too. The Beach restaurant was also mediocre. Service not good and food not good. The nighttime restaurants were ok but they had a better crew of people working them. All in all, our family tried to make the best of it. For the amount we paid for this trip we don't feel that we got what we wanted in a vacation. It's a beautiful resort (landscape wise) but sadly we won't be back.
Our family of four stayed at this hotel in the past when it was under different ownership. We saw many advertisements and thought we would give it a try. We had reserved a two bedroom swimup suite but when we arrived they said that they couldn't give us that kind of room until the next day. I mean, if you reserve this kind of room ahead of time it should be ready upon check in. So they gave us two rooms with one bedroom swim up suite that didn't connect. It was a little tough but we made it work. The next day housekeeping didn't come to the room so we had to ask for towels and our bed wasn't made. Everytime you asked for a hand towel they never had. The service at the breakfast and lunch buffet wasn't the best, you would have to ask repeatedly for water which seemed like a "big ask" sometimes. The food is mediocre at best. We would venture out to the beach during the mornings after breakfast and there was no help setting up chairs. We've been to so many resorts and they usually have someone to assist you in getting towels, chair setup, etc. The beach had a lot of seaweed too. The Beach restaurant was also mediocre. Service not good and food not good. The nighttime restaurants were ok but they had a better crew of people working them. All in all, our family tried to make the best of it. For the amount we paid for this trip we don't feel that we got what we wanted in a vacation. It's a beautiful resort (landscape wise) but sadly we won't be back.
4
Ada
30 de jun. de 2025
·
A estadia foi de 6 noites
I recently stayed at Zel Hotel Punta Cana and unfortunately, my experience did not meet my expectations, especially for a family-friendly vacation. First, this hotel is not kid-friendly at all — there were zero activities for kids and no entertainment or organized events to keep them busy. It’s the same for adults: after dinner there were no activities or shows, which made the evenings feel long and boring. The room service was disappointing. Every time we ordered something to eat, it took about 2 hours to arrive and the food always came cold. Housekeeping was also not up to standard — they only cleaned the room around 4 PM, which is an inconvenient time when you want to relax. During our entire 7-day stay, they never changed the sheets, and the shampoo and hand soap were never refilled. The pools were another letdown — no one cleaned them properly, so they were often full of leaves and debris from the trees. On the positive side, Frank and Carlos were the best part of our stay. They were very helpful, friendly, and did their best to make us feel welcome. Also, the place itself is beautiful and the hotel’s design is amazing — it’s just a shame that the service does not match the surroundings. Overall, Zel Hotel Punta Cana has potential because of its location and look, but they really need to improve their cleaning, maintenance, room service, and activity planning, especially for families. ⭐️⭐️ / 5
I recently stayed at Zel Hotel Punta Cana and unfortunately, my experience did not meet my expectations, especially for a family-friendly vacation. First, this hotel is not kid-friendly at all — there were zero activities for kids and no entertainment or organized events to keep them busy. It’s the same for adults: after dinner there were no activities or shows, which made the evenings feel long and boring. The room service was disappointing. Every time we ordered something to eat, it took about 2 hours to arrive and the food always came cold. Housekeeping was also not up to standard — they only cleaned the room around 4 PM, which is an inconvenient time when you want to relax. During our entire 7-day stay, they never changed the sheets, and the shampoo and hand soap were never refilled. The pools were another letdown — no one cleaned them properly, so they were often full of leaves and debris from the trees. On the positive side, Frank and Carlos were the best part of our stay. They were very helpful, friendly, and did their best to make us feel welcome. Also, the place itself is beautiful and the hotel’s design is amazing — it’s just a shame that the service does not match the surroundings. Overall, Zel Hotel Punta Cana has potential because of its location and look, but they really need to improve their cleaning, maintenance, room service, and activity planning, especially for families. ⭐️⭐️ / 5
10
Leyanne
14 de mai. de 2025
·
A estadia foi de 6 noites
The staff were excellent, friendly, fun and attentive. My only complaint is the cleanliness of the pool. The main pool was alway clean an crystal clear. However, the “lagoon” area around ours and all the other swim up suites desperately needed a good vacuuming. They are surrounded by lush tropical vegetation, no doubt difficult to maintain, but they really need a better solution.
The staff were excellent, friendly, fun and attentive. My only complaint is the cleanliness of the pool. The main pool was alway clean an crystal clear. However, the “lagoon” area around ours and all the other swim up suites desperately needed a good vacuuming. They are surrounded by lush tropical vegetation, no doubt difficult to maintain, but they really need a better solution.
6
Laura
16 de jan. de 2024
·
A estadia foi de 2 noites
El lugar es muy bonito, tranquilo y de fácil acceso. Tiene oportunidades de mejoras en el área de piscina y en las habitaciones por ejemplo uno de los closets no cerraba y la ropa de cama tenía agujeros
El lugar es muy bonito, tranquilo y de fácil acceso. Tiene oportunidades de mejoras en el área de piscina y en las habitaciones por ejemplo uno de los closets no cerraba y la ropa de cama tenía agujeros
10
Miah
30 de mai. de 2025
·
A estadia foi de 5 noites
The property and room was clean. We had the best time.
The property and room was clean. We had the best time.
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Quartos
As suítes são espaçosas, confortáveis e elegantes, muitas com jacuzzis ou acesso direto à piscina. Alguns hóspedes tiveram problemas de manutenção ou erros na alocação do tipo de cama e notaram a ausência de elevadores em alguns edifícios.
Avaliações dos hóspedes relacionadas
8
CHERYL E
5 de abr. de 2024
·
A estadia foi de 4 noites
I like the large swim out I had it was very nice and comfortable
I like the large swim out I had it was very nice and comfortable
10
Lorena
3 de jun. de 2024
·
A estadia foi de 4 noites
Muy bueno el hotel y la comida, el único problema es que no cuenta con elevadores
Muy bueno el hotel y la comida, el único problema es que no cuenta con elevadores
8
Elvin Osmar Alegria
28 de mar. de 2024
·
A estadia foi de 6 noites
Overall our experience was 7.5/10. Grounds are beautiful, relaxing and on the quieter side. You would enjoy this property if you like quiet pools and no night life. The room itself is a little dated with many fixtures broken and the units are not soundproof - you can hear the next door neighbour use the bathroom or move furniture. There were available shuttles to the beach, only a short 5 min ride..or you can walk for 10-15 mins to get there. Beach is beautiful and shared with 3 other properties. I heard there is going to be renovations soon, so not sure if you will be able to book this place in the near future.
Overall our experience was 7.5/10. Grounds are beautiful, relaxing and on the quieter side. You would enjoy this property if you like quiet pools and no night life. The room itself is a little dated with many fixtures broken and the units are not soundproof - you can hear the next door neighbour use the bathroom or move furniture. There were available shuttles to the beach, only a short 5 min ride..or you can walk for 10-15 mins to get there. Beach is beautiful and shared with 3 other properties. I heard there is going to be renovations soon, so not sure if you will be able to book this place in the near future.
10
Renee W.
14 de abr. de 2024
·
A estadia foi de 8 noites
There are so many amazing things about this resort The room is gorgeous and the amenities were amazing. They supply everything you need from shampoo and conditioner to a razor and a toothbrush. The staff is amazing and go above and beyond. Jonatan Silvestre was an amazing waiter. We have had him for two nights in a row now and he is so kind and friendly I appreciate his help and warm smile. At the Gabi restaurant I revived excellent service from Josefa Amporo and Ronny roa Robersy josefa the waiters who were so kind, helpful and attentive bringing drinks and clearing the table and asking always if there is something else that we need. I can not recommend the concierge service provided by Jesica Ramos enough. She goes above and beyond to make us feel special. She did so many things to take care of us such as making all of our dinner reservations the first night and texting is in the morning to wish us a good day. She even called us one morning to make sure we were up and ready for our excursion. And the guest relations supervisor Soribel send a cheese meat and fruit plate to our room to snack on upon our return. The private garden area outside our swim up room is beautiful with mature landscaping. We have a patio with our own lawn chairs and cabana. The way the pool winds all around the property ensures that you have privacy. You hear birds in the day and cricket at night. This is a truly special resort.
There are so many amazing things about this resort The room is gorgeous and the amenities were amazing. They supply everything you need from shampoo and conditioner to a razor and a toothbrush. The staff is amazing and go above and beyond. Jonatan Silvestre was an amazing waiter. We have had him for two nights in a row now and he is so kind and friendly I appreciate his help and warm smile. At the Gabi restaurant I revived excellent service from Josefa Amporo and Ronny roa Robersy josefa the waiters who were so kind, helpful and attentive bringing drinks and clearing the table and asking always if there is something else that we need. I can not recommend the concierge service provided by Jesica Ramos enough. She goes above and beyond to make us feel special. She did so many things to take care of us such as making all of our dinner reservations the first night and texting is in the morning to wish us a good day. She even called us one morning to make sure we were up and ready for our excursion. And the guest relations supervisor Soribel send a cheese meat and fruit plate to our room to snack on upon our return. The private garden area outside our swim up room is beautiful with mature landscaping. We have a patio with our own lawn chairs and cabana. The way the pool winds all around the property ensures that you have privacy. You hear birds in the day and cricket at night. This is a truly special resort.
10
Zue
2 de mai. de 2024
·
A estadia foi de 4 noites
The rooms are clean and spacious, the staff is friendly and service is excellent. It’s not too far from the beach.
The rooms are clean and spacious, the staff is friendly and service is excellent. It’s not too far from the beach.
8
Darreis
20 de nov. de 2025
·
A estadia foi de 3 noites
The room was clean. They couldn't give me a room with a king bed. That was a big let down in my book. Points deducted. Grounds are beautiful. Staff was nice. Lobby smelled good. Beach club was the highlight.
The room was clean. They couldn't give me a room with a king bed. That was a big let down in my book. Points deducted. Grounds are beautiful. Staff was nice. Lobby smelled good. Beach club was the highlight.
10
Sara
4 de ago. de 2025
·
A estadia foi de 3 noites
Our room was spacious and comfortable! All of the villas were close to everything, it was very walkable. And there were plenty of food options to choose from each day. The food was great and the staff were very friendly and accommodating. I’d highly recommend this resort and we will definitely be back!
Our room was spacious and comfortable! All of the villas were close to everything, it was very walkable. And there were plenty of food options to choose from each day. The food was great and the staff were very friendly and accommodating. I’d highly recommend this resort and we will definitely be back!
10
Jeremiah
9 de fev. de 2025
·
A estadia foi de 5 noites
Place was amazing. The staff was phenomenal and super friendly. I had the zel master suite and it was absolutely perfect for the occasion.
Place was amazing. The staff was phenomenal and super friendly. I had the zel master suite and it was absolutely perfect for the occasion.
10
Kira
10 de nov. de 2025
·
A estadia foi de 4 noites
The room was beautiful, looked out over the pool. Had a jacuzzi tub inside and one on the balcony. There was a dining area and a sitting room. The staff was friendly and courteous, especially Florinda, Priscilla, Milo, Luis, Ricardo, and our conceirge, Raphy.
The room was beautiful, looked out over the pool. Had a jacuzzi tub inside and one on the balcony. There was a dining area and a sitting room. The staff was friendly and courteous, especially Florinda, Priscilla, Milo, Luis, Ricardo, and our conceirge, Raphy.
10
Marisa Jeromie
12 de mai. de 2025
·
A estadia foi de 6 noites
We absolutely loved our stay at this hotel—it was perfect for the quiet vacation and downtime we were looking for. Our room, 5002 (the Master King Swim-Up Suite), had everything we needed: a spacious living area with a kitchenette, and a bedroom with essentially two bathrooms—each with its own vanity in separate areas. I tend to wake up earlier than my husband, so being able to close the bedroom door while I made coffee was a great touch. The room layout was incredibly convenient and thoughtfully designed. The food at the resort was pretty good overall, but the presentation was outstanding—every dish looked beautiful. While the hotel isn't directly on the beach, it's only a quick 2-minute ride down by cart. The beach itself was stunning, and the beach restaurant was a highlight. The food there was decent, and while the service could have been better, we really appreciated how peaceful and quiet it was. We also ventured out to a restaurant called Jellyfish and ended up going twice—it was absolutely worth the extra money for a nicer dinner experience. A quick tip: bring some cash for tipping. You tend to get slightly better service when you tip a few dollars here and there. Overall, this resort was a wonderful spot for a relaxing getaway, and we’d definitely consider coming back.
We absolutely loved our stay at this hotel—it was perfect for the quiet vacation and downtime we were looking for. Our room, 5002 (the Master King Swim-Up Suite), had everything we needed: a spacious living area with a kitchenette, and a bedroom with essentially two bathrooms—each with its own vanity in separate areas. I tend to wake up earlier than my husband, so being able to close the bedroom door while I made coffee was a great touch. The room layout was incredibly convenient and thoughtfully designed. The food at the resort was pretty good overall, but the presentation was outstanding—every dish looked beautiful. While the hotel isn't directly on the beach, it's only a quick 2-minute ride down by cart. The beach itself was stunning, and the beach restaurant was a highlight. The food there was decent, and while the service could have been better, we really appreciated how peaceful and quiet it was. We also ventured out to a restaurant called Jellyfish and ended up going twice—it was absolutely worth the extra money for a nicer dinner experience. A quick tip: bring some cash for tipping. You tend to get slightly better service when you tip a few dollars here and there. Overall, this resort was a wonderful spot for a relaxing getaway, and we’d definitely consider coming back.
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Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Serviço
A equipe é amplamente descrita como simpática e atenciosa, com concierges prestativos. No entanto, relatos de respostas lentas, problemas no check-in ou com reservas e atrasos no serviço de quarto indicam um serviço inconsistente.
Avaliações dos hóspedes relacionadas
8
Camila Papini
28 de jul. de 2025
·
A estadia foi de 3 noites
Pros: Beautiful property and grounds. Decent food, better than other all-inclusive resorts we have visited. It was perfect for a weekend getaway. Cons: There is a strange system in place that involves an assigned “butler” who is supposed to handle everything for you. However, we had multiple issues that were not handled properly and there is no clear chain of command to have problems addressed. Some examples include our room not being ready by 3pm check-in time, dinner reservations not confirmed, room service not delivered. Most employees seemed eager to please but better training in customer service would be helpful.
Pros: Beautiful property and grounds. Decent food, better than other all-inclusive resorts we have visited. It was perfect for a weekend getaway. Cons: There is a strange system in place that involves an assigned “butler” who is supposed to handle everything for you. However, we had multiple issues that were not handled properly and there is no clear chain of command to have problems addressed. Some examples include our room not being ready by 3pm check-in time, dinner reservations not confirmed, room service not delivered. Most employees seemed eager to please but better training in customer service would be helpful.
10
Marcos
1 de fev. de 2026
·
A estadia foi de 2 noites
Superou nossas expectativas , pegamos somente 2 dias pois já tínhamos reserva de outro resort para os próximos 6 dias. Se tivéssemos conhecido o Zel antes , talvez não teríamos mudado e ficaria todos os dias nele , mesmo o valor sendo metade do outro que estamos não perde em nada o atendimento , pelo contrário , o atendimento dos funcionários do Zel é muito melhor , o recepcionista que nos atendeu se chama Daniel e ele foi maravilhoso com agente , inclusive nos acompanhou até o quarto e explicou tudo no detalhe. O quarto que ficamos é impecável , grande com todo conforto e tem jacuzzi na sacada. Outra ponto importante para ressaltar é a comida , maravilhosa , gostamos muito. Quando voltarmos para Punta Cana , o Zel será o Hotel que ficaremos
Superou nossas expectativas , pegamos somente 2 dias pois já tínhamos reserva de outro resort para os próximos 6 dias. Se tivéssemos conhecido o Zel antes , talvez não teríamos mudado e ficaria todos os dias nele , mesmo o valor sendo metade do outro que estamos não perde em nada o atendimento , pelo contrário , o atendimento dos funcionários do Zel é muito melhor , o recepcionista que nos atendeu se chama Daniel e ele foi maravilhoso com agente , inclusive nos acompanhou até o quarto e explicou tudo no detalhe. O quarto que ficamos é impecável , grande com todo conforto e tem jacuzzi na sacada. Outra ponto importante para ressaltar é a comida , maravilhosa , gostamos muito. Quando voltarmos para Punta Cana , o Zel será o Hotel que ficaremos
6
Denyse
25 de out. de 2025
·
A estadia foi de 2 noites
The staff was friendly. We ordered room service twice and it never got to us. I even called the front desk to check up on the time the second time and never received it.
The staff was friendly. We ordered room service twice and it never got to us. I even called the front desk to check up on the time the second time and never received it.
10
Luis
19 de nov. de 2025
·
A estadia foi de 2 noites
Mi reciente estadía en Zel Punta Cana fue, sinceramente, perfecta, viajar solo a un resort todo incluido puede ser a veces un poco impersonal, pero en este caso fue todo lo contrario. ¡No quería irme! La razón principal de esta calificación y de mi deseo absoluto de repetir no es solo la belleza de las instalaciones, sino la calidad humana y la profesionalidad de todo el equipo. Desde el momento en que llegué, me sentí genuinamente bienvenido. Quiero hacer una mención especial al gerente, Alexis López cuya atención al detalle y liderazgo es evidente en cada rincón del hotel, se nota que su equipo está motivado y trabaja con una pasión increíble. Cada interacción, desde el personal de recepción, el.concierge Raphy, los camareros en los restaurantes, los bartenders en resumidas cuentas todo el personal, fue de atención de primera, me hicieron sentir como un huésped VIP y, más importante aún, como si estuviera visitando amigos. Esa calidez hizo que mi viaje en solitario se sintiera como un refugio. Definitivamente repetire esta experiencia. Gracias Zel Punta Cana 😉
Mi reciente estadía en Zel Punta Cana fue, sinceramente, perfecta, viajar solo a un resort todo incluido puede ser a veces un poco impersonal, pero en este caso fue todo lo contrario. ¡No quería irme! La razón principal de esta calificación y de mi deseo absoluto de repetir no es solo la belleza de las instalaciones, sino la calidad humana y la profesionalidad de todo el equipo. Desde el momento en que llegué, me sentí genuinamente bienvenido. Quiero hacer una mención especial al gerente, Alexis López cuya atención al detalle y liderazgo es evidente en cada rincón del hotel, se nota que su equipo está motivado y trabaja con una pasión increíble. Cada interacción, desde el personal de recepción, el.concierge Raphy, los camareros en los restaurantes, los bartenders en resumidas cuentas todo el personal, fue de atención de primera, me hicieron sentir como un huésped VIP y, más importante aún, como si estuviera visitando amigos. Esa calidez hizo que mi viaje en solitario se sintiera como un refugio. Definitivamente repetire esta experiencia. Gracias Zel Punta Cana 😉
10
Christina
5 de nov. de 2025
·
A estadia foi de 2 noites
Great overall experience, a bit short staffed so certain services can be slow.
Great overall experience, a bit short staffed so certain services can be slow.
10
Mara Arleth
24 de nov. de 2025
·
A estadia foi de 4 noites
Espectacular - comida - bebida - mi concierge Raphy fue impresionante , el mejor de todos ..saludos a todos - miguel el maletero - y el mejor cocinero zorrilla , las mejores pizzas del mundo - yefry en el volkan
Espectacular - comida - bebida - mi concierge Raphy fue impresionante , el mejor de todos ..saludos a todos - miguel el maletero - y el mejor cocinero zorrilla , las mejores pizzas del mundo - yefry en el volkan
6
Hayley Jane
8 de ago. de 2025
·
A estadia foi de 4 noites
This is a beautiful property and it appeared to be a great location to celebrate our wedding anniversary. However, there were a few issues that really let it down for us. The check in process was really unorganized and took far too long since we were encouraged to take a tour of some other rooms in consideration of an upgrade (conveniently our allocated room only had twin beds and there were no other king beds available). Long story short everything seems so unorganized as though the left hand doesn’t know what the right hand is doing. Excluding a small handful of individuals the customer service from staff was lacking in warmth and friendliness and there was a vibe that they didn’t enjoy working there. Too many disappointments to list here so I don’t think we’d go back to this resort.
This is a beautiful property and it appeared to be a great location to celebrate our wedding anniversary. However, there were a few issues that really let it down for us. The check in process was really unorganized and took far too long since we were encouraged to take a tour of some other rooms in consideration of an upgrade (conveniently our allocated room only had twin beds and there were no other king beds available). Long story short everything seems so unorganized as though the left hand doesn’t know what the right hand is doing. Excluding a small handful of individuals the customer service from staff was lacking in warmth and friendliness and there was a vibe that they didn’t enjoy working there. Too many disappointments to list here so I don’t think we’d go back to this resort.
8
Lorraine
22 de out. de 2025
·
A estadia foi de 1 noite
It is a nice hotel, if you want to stay in a calm place with good food and good staff this will be it. Not to many people, not loud music, not crowded beach or restaurants. I received my platinum benefits of wine bottle and spa bonus that I used. The spa is great! And the staff managed to put us in the same room the whole wknd as we reserved one day separately. But I didnt receive the room upgrade even though I asked for it. Our concierge Robert was too nice. Alexis the manager was also very diplomatic and the rest of the staff. The bartender girl from the beach serves the best drinks! The only thing I would say is that they could get better is the logistics, communication between the staff. Sometimes they could repeat some information or didn’t know about other. But as a new hotel I know that will improve. In front of it there is the Rafa Nadal tennis courts. My fave tennis player!
It is a nice hotel, if you want to stay in a calm place with good food and good staff this will be it. Not to many people, not loud music, not crowded beach or restaurants. I received my platinum benefits of wine bottle and spa bonus that I used. The spa is great! And the staff managed to put us in the same room the whole wknd as we reserved one day separately. But I didnt receive the room upgrade even though I asked for it. Our concierge Robert was too nice. Alexis the manager was also very diplomatic and the rest of the staff. The bartender girl from the beach serves the best drinks! The only thing I would say is that they could get better is the logistics, communication between the staff. Sometimes they could repeat some information or didn’t know about other. But as a new hotel I know that will improve. In front of it there is the Rafa Nadal tennis courts. My fave tennis player!
4
Eric
2 de ago. de 2025
·
A estadia foi de 5 noites
We had high hopes for our vacation at ZEL Punta Cana, but unfortunately, the experience didn’t live up to expectations. While the resort itself is visually stunning — the grounds are beautiful, and the rooms are modern, clean, and very well-designed — everything else fell short, especially for a place marketed as a luxury all-inclusive. The buffet food was consistently cold and unappetizing. Every meal we had there lacked flavor and freshness. It honestly felt like food was being left out too long without proper temperature control. To make matters worse, there was very little variety for children, which made mealtimes even more difficult for families. The drinks were also disappointing — most tasted extremely watered down. Whether at the pool, bar, or restaurant, the quality was not what you’d expect from a resort of this level. Our biggest issue was with the concierge service, or rather the complete lack of it. Our concierge never introduced himself, never reached out, and never followed up. As a result, we were unable to make any dinner reservations at the specialty restaurants. We were forced to leave the resort and pay for dinner 3 out of the 5 nights, costing us nearly $500 — a major inconvenience and an unexpected expense at an “all-inclusive” resort. We reported our concerns to the front desk and staff several times, but our complaints were never addressed. There was no follow-up, no solution, and no accountability. What’s worse is that, after speaking with other
We had high hopes for our vacation at ZEL Punta Cana, but unfortunately, the experience didn’t live up to expectations. While the resort itself is visually stunning — the grounds are beautiful, and the rooms are modern, clean, and very well-designed — everything else fell short, especially for a place marketed as a luxury all-inclusive. The buffet food was consistently cold and unappetizing. Every meal we had there lacked flavor and freshness. It honestly felt like food was being left out too long without proper temperature control. To make matters worse, there was very little variety for children, which made mealtimes even more difficult for families. The drinks were also disappointing — most tasted extremely watered down. Whether at the pool, bar, or restaurant, the quality was not what you’d expect from a resort of this level. Our biggest issue was with the concierge service, or rather the complete lack of it. Our concierge never introduced himself, never reached out, and never followed up. As a result, we were unable to make any dinner reservations at the specialty restaurants. We were forced to leave the resort and pay for dinner 3 out of the 5 nights, costing us nearly $500 — a major inconvenience and an unexpected expense at an “all-inclusive” resort. We reported our concerns to the front desk and staff several times, but our complaints were never addressed. There was no follow-up, no solution, and no accountability. What’s worse is that, after speaking with other
10
Vanessa
18 de nov. de 2025
·
A estadia foi de 2 noites
La habitación impecable, espaciosa, el aire siempre funcionó genial, me encantó el concepto tipo pequeño apartamento porque nos permitía estar en la sala o el balcón si no queríamos salir de nuestra habitación. El servicio 10/10 Nuestro concierge Raphy atento, detallista siempre dispuesto ayudar sin duda hizo de nuestra estadía de aniversario una experiencia extraordinaria. El chef de pizza Zorrilla muy amable y servicial, nos hizo una deliciosa pizza de camarones personalizadas que la disfrutamos al máximo. El camarero de la piscina muy atento y amable, lamento no recordar su nombre pero siempre estuvo pendiente de nuestros traguitos. Ricardo el camarero de la playa, súper servicial nos buscó la forma de siempre tenernos cómodos. Jeisson el camarero del restaurant Hibachi 10/10 nos antojamos de café y ya la estación estaba abierta y fue y nos preparó un delicioso café. El bartender de la discoteca voltaje amable, atento y siempre dispuesto no había paloma y me creo un trago parecido que estaba delicioso no dijo que no nos buscó la vuelta. El Zel es un hotel de experiencia la comida deliciosa los taquitos del restaurant griego fenomenal y que decir de la comida de la playa, se ocupan mucho de los detalles, realmente es un viaje de descanso, desconexión y buena comida. Cada rincón es una experiencia única y agradable 100/100, sin duda volveríamos.
La habitación impecable, espaciosa, el aire siempre funcionó genial, me encantó el concepto tipo pequeño apartamento porque nos permitía estar en la sala o el balcón si no queríamos salir de nuestra habitación. El servicio 10/10 Nuestro concierge Raphy atento, detallista siempre dispuesto ayudar sin duda hizo de nuestra estadía de aniversario una experiencia extraordinaria. El chef de pizza Zorrilla muy amable y servicial, nos hizo una deliciosa pizza de camarones personalizadas que la disfrutamos al máximo. El camarero de la piscina muy atento y amable, lamento no recordar su nombre pero siempre estuvo pendiente de nuestros traguitos. Ricardo el camarero de la playa, súper servicial nos buscó la forma de siempre tenernos cómodos. Jeisson el camarero del restaurant Hibachi 10/10 nos antojamos de café y ya la estación estaba abierta y fue y nos preparó un delicioso café. El bartender de la discoteca voltaje amable, atento y siempre dispuesto no había paloma y me creo un trago parecido que estaba delicioso no dijo que no nos buscó la vuelta. El Zel es un hotel de experiencia la comida deliciosa los taquitos del restaurant griego fenomenal y que decir de la comida de la playa, se ocupan mucho de los detalles, realmente es un viaje de descanso, desconexión y buena comida. Cada rincón es una experiencia única y agradable 100/100, sin duda volveríamos.
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Localização
Localizado em jardins tranquilos e exuberantes, com um clube de praia a uma curta distância de transporte; vários apreciaram a calma. O resort não é à beira-mar, o que alguns acharam inconveniente.
Avaliações dos hóspedes relacionadas
10
Reiny Carolina
4 de jul. de 2025
·
A estadia foi de 6 noites
Property is pretty clean and the environment is amazing. Staff in the front desk is super welcoming and very friendly. Food was pretty good. Very nice hotel if you want to relax. The beach is not right in the property but they have trolleys that takes you every 5 minutes. The beach is only like 2 minutes away. I’ll recommend to make all your restaurants reservations the same day you arrive in the property because sometimes when you try to make the reservation the same day is not available. Like the live Japanese restaurant. The staff was so amazing that even though they didn’t have space the night I wanted to eat there they accommodated my partner and I. The security throughout the property is on point. I really enjoyed my 6 days stay. I’ll definitely return. Another cons is the beach has a lot of sargasso even tho they try to keep it clean. I think the government should get more involved in that part to keep those amazing beaches free from it.
Property is pretty clean and the environment is amazing. Staff in the front desk is super welcoming and very friendly. Food was pretty good. Very nice hotel if you want to relax. The beach is not right in the property but they have trolleys that takes you every 5 minutes. The beach is only like 2 minutes away. I’ll recommend to make all your restaurants reservations the same day you arrive in the property because sometimes when you try to make the reservation the same day is not available. Like the live Japanese restaurant. The staff was so amazing that even though they didn’t have space the night I wanted to eat there they accommodated my partner and I. The security throughout the property is on point. I really enjoyed my 6 days stay. I’ll definitely return. Another cons is the beach has a lot of sargasso even tho they try to keep it clean. I think the government should get more involved in that part to keep those amazing beaches free from it.
8
Elvin Osmar Alegria
28 de mar. de 2024
·
A estadia foi de 6 noites
Overall our experience was 7.5/10. Grounds are beautiful, relaxing and on the quieter side. You would enjoy this property if you like quiet pools and no night life. The room itself is a little dated with many fixtures broken and the units are not soundproof - you can hear the next door neighbour use the bathroom or move furniture. There were available shuttles to the beach, only a short 5 min ride..or you can walk for 10-15 mins to get there. Beach is beautiful and shared with 3 other properties. I heard there is going to be renovations soon, so not sure if you will be able to book this place in the near future.
Overall our experience was 7.5/10. Grounds are beautiful, relaxing and on the quieter side. You would enjoy this property if you like quiet pools and no night life. The room itself is a little dated with many fixtures broken and the units are not soundproof - you can hear the next door neighbour use the bathroom or move furniture. There were available shuttles to the beach, only a short 5 min ride..or you can walk for 10-15 mins to get there. Beach is beautiful and shared with 3 other properties. I heard there is going to be renovations soon, so not sure if you will be able to book this place in the near future.
8
Karina
14 de ago. de 2025
·
A estadia foi de 6 noites
Not crowded, if you want rest no shows or activities, plenty of cabanas and chairs by the pool and beach. The beach is a bit far, golf cart brings you back and forth. The food is like at any other all inclusive, limited. Soda either flat or tastes like diet. Not much for younger kids. Overall very relaxing stay.
Not crowded, if you want rest no shows or activities, plenty of cabanas and chairs by the pool and beach. The beach is a bit far, golf cart brings you back and forth. The food is like at any other all inclusive, limited. Soda either flat or tastes like diet. Not much for younger kids. Overall very relaxing stay.
8
Melissa Denise
24 de fev. de 2025
·
A estadia foi de 7 noites
Zel is a relatively small resort within this complex of Melia properties. The resort was nice and the staff were lovely, especially those working at the concierge. Some of the staff working in the restaurants had limited knowledge of English which made basic things like ordering tea instead of coffee very difficult, and service was consistently slow. The beach is walkable distance but not the '8 minutes' we were quoted, it's more like 15 minutes, and the shuttles were sometimes a 10 minute wait. The beach was very nice and the food at the restaurants was good but not amazing. Overall, it was a good experience and I have no complaints.
Zel is a relatively small resort within this complex of Melia properties. The resort was nice and the staff were lovely, especially those working at the concierge. Some of the staff working in the restaurants had limited knowledge of English which made basic things like ordering tea instead of coffee very difficult, and service was consistently slow. The beach is walkable distance but not the '8 minutes' we were quoted, it's more like 15 minutes, and the shuttles were sometimes a 10 minute wait. The beach was very nice and the food at the restaurants was good but not amazing. Overall, it was a good experience and I have no complaints.
10
Cherita
23 de set. de 2025
·
A estadia foi de 4 noites
We were glad that we went during slow season so that we could thoroughly enjoy the tranquility of the property. There were enough guests to provide company without it every being busy or over crowded as since all-inclusives are known to be. Diverse restaurants, the staff were very hospitable and you could see they're like a happy family. We had a couple of minor maintenance challenges but they were handled well. We did much of nothing and just lazed around but it was enjoyable. We never left except to take the shuttle down to the very chic Beach Club. Definitely a memorable visit.
We were glad that we went during slow season so that we could thoroughly enjoy the tranquility of the property. There were enough guests to provide company without it every being busy or over crowded as since all-inclusives are known to be. Diverse restaurants, the staff were very hospitable and you could see they're like a happy family. We had a couple of minor maintenance challenges but they were handled well. We did much of nothing and just lazed around but it was enjoyable. We never left except to take the shuttle down to the very chic Beach Club. Definitely a memorable visit.
10
Calin
25 de jul. de 2025
·
A estadia foi de 7 noites
The property very quiet and the workers very friendly the beach area beautiful only inconvenience was the lack of food choices and they have only 2 restaurants buffet is very small and every day same food the hotel layout is setup nice overall we had a good experience.
The property very quiet and the workers very friendly the beach area beautiful only inconvenience was the lack of food choices and they have only 2 restaurants buffet is very small and every day same food the hotel layout is setup nice overall we had a good experience.
10
mathew
10 de nov. de 2025
·
A estadia foi de 7 noites
Very clean room & hotel grounds. Beautiful hotel design, pool complex, aesthetic and decor. Frequent shuttle service to the beach & restaurant right on the beach. Would stay here again
Very clean room & hotel grounds. Beautiful hotel design, pool complex, aesthetic and decor. Frequent shuttle service to the beach & restaurant right on the beach. Would stay here again
4
Flavius
31 de ago. de 2025
·
A estadia foi de 7 noites
Zel punta cana hit or miss The hotel is well-maintained and appears to be in good condition at present. However, I cannot recommend it due to its subpar food quality. The breakfast and lunch were mediocre, earning a rating of -5. Another reason I cannot recommend this hotel is its limited activities and entertainment options. This is purely a personal preference, and it may not be relevant to everyone. If you are not concerned about food and prefer a quiet and secluded location, this hotel could be suitable for you. Please note that access to the beach is only possible by walking 15 minutes or by waiting for a golf cart.
Zel punta cana hit or miss The hotel is well-maintained and appears to be in good condition at present. However, I cannot recommend it due to its subpar food quality. The breakfast and lunch were mediocre, earning a rating of -5. Another reason I cannot recommend this hotel is its limited activities and entertainment options. This is purely a personal preference, and it may not be relevant to everyone. If you are not concerned about food and prefer a quiet and secluded location, this hotel could be suitable for you. Please note that access to the beach is only possible by walking 15 minutes or by waiting for a golf cart.
10
kristine
9 de mai. de 2025
·
A estadia foi de 4 noites
Zel is the perfect haven if you're looking for a quiet and relaxing stay. The vibe is incredibly chill, offering a peaceful escape from the hustle and bustle. Whether you're lounging by the pool or enjoying the serene surroundings, it's the ideal spot to unwind and recharge. If tranquility is what you're seeking, Zel provides the perfect atmosphere to relax and enjoy some downtime. Take the shuttle to the beach and be instantly transported to absolute bliss!
Zel is the perfect haven if you're looking for a quiet and relaxing stay. The vibe is incredibly chill, offering a peaceful escape from the hustle and bustle. Whether you're lounging by the pool or enjoying the serene surroundings, it's the ideal spot to unwind and recharge. If tranquility is what you're seeking, Zel provides the perfect atmosphere to relax and enjoy some downtime. Take the shuttle to the beach and be instantly transported to absolute bliss!
10
Leeanne Dawn
31 de out. de 2025
·
A estadia foi de 6 noites
The location of the hotel is quite convenient as it is just a 15 minutes drive. The hotel itself is very clean, looking new and the staff is really outstanding. The food is great and available most of the time. You definitely want to experience the steakhouse and the japanese Haibatchi at least once during your stay. I strongly recommend.
The location of the hotel is quite convenient as it is just a 15 minutes drive. The hotel itself is very clean, looking new and the staff is really outstanding. The food is great and available most of the time. You definitely want to experience the steakhouse and the japanese Haibatchi at least once during your stay. I strongly recommend.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Restaurante
Os restaurantes à la carte, como a steakhouse e o japonês, recebem elogios, mas muitos acharam o buffet limitado, às vezes morno e com poucas opções noturnas; o serviço de quarto pode ser lento ou indisponível.
Avaliações dos hóspedes relacionadas
6
Silas Makoto
12 de dez. de 2025
·
A estadia foi de 3 noites
Local lindo mas a comida é muito fraca. Muito simples e atendimento deixa a desejar.
Local lindo mas a comida é muito fraca. Muito simples e atendimento deixa a desejar.
10
Camila
30 de nov. de 2025
·
A estadia foi de 4 noites
Clean rooms, quite place, clean pool, amazing staff, lots activities for adults, I would just add more food varieties as: a coffee shop, a better food selection for lunch and more snacks during day time. This is my second time staying at Zele, I am definitely coming back. Alvaro and Priscila are my favorite people.
Clean rooms, quite place, clean pool, amazing staff, lots activities for adults, I would just add more food varieties as: a coffee shop, a better food selection for lunch and more snacks during day time. This is my second time staying at Zele, I am definitely coming back. Alvaro and Priscila are my favorite people.
10
Antoine
28 de nov. de 2025
·
A estadia foi de 8 noites
The resort is amazing , beautiful outdoor spaces , great pools , big and clean rooms . Overall ZEL is a great destination for an amazing get away. Staff are very polite and friendly . Food is great with loads of varieties ! The resort is pure luxury — calm, beautiful, and perfect for anyone looking to take a break from the world and recharge. I personally recommend this resort to young’s and adults ! Looking forward to getting back soon!
The resort is amazing , beautiful outdoor spaces , great pools , big and clean rooms . Overall ZEL is a great destination for an amazing get away. Staff are very polite and friendly . Food is great with loads of varieties ! The resort is pure luxury — calm, beautiful, and perfect for anyone looking to take a break from the world and recharge. I personally recommend this resort to young’s and adults ! Looking forward to getting back soon!
8
Amanda
21 de fev. de 2026
·
A estadia foi de 1 noite
Recepção maravilhosa !!! Fomos super bem atendidos !!! Quarto lindo !! Com duas banheiras .. espaçoso .. café da manhã incrível .. Beach club beira mar .. muito bom … comida deliciosa. A maioria dos resort em punta cana não serve beira a mar .. um diferencial !! pontos negativos .. achei o atendimento do restaurante de carnes a noite muito ruim !!! Tínhamos que implorar para o garçom nos atender .. o espumante incluso muito doce , servido quente. Observação: minha opinião foi baseada em comparação ao hotel “ lopesan “ que fiquei hospedada.
Recepção maravilhosa !!! Fomos super bem atendidos !!! Quarto lindo !! Com duas banheiras .. espaçoso .. café da manhã incrível .. Beach club beira mar .. muito bom … comida deliciosa. A maioria dos resort em punta cana não serve beira a mar .. um diferencial !! pontos negativos .. achei o atendimento do restaurante de carnes a noite muito ruim !!! Tínhamos que implorar para o garçom nos atender .. o espumante incluso muito doce , servido quente. Observação: minha opinião foi baseada em comparação ao hotel “ lopesan “ que fiquei hospedada.
6
Denyse
25 de out. de 2025
·
A estadia foi de 2 noites
The staff was friendly. We ordered room service twice and it never got to us. I even called the front desk to check up on the time the second time and never received it.
The staff was friendly. We ordered room service twice and it never got to us. I even called the front desk to check up on the time the second time and never received it.
6
Carrie Noelle
2 de nov. de 2025
·
A estadia foi de 4 noites
Room was great. Concierge was less than satisfactory and the room service was awful. But the buffet and resteraunts were amazing. The property is amazing and beautiful beach
Room was great. Concierge was less than satisfactory and the room service was awful. But the buffet and resteraunts were amazing. The property is amazing and beautiful beach
8
JUNGMIN
19 de nov. de 2025
·
A estadia foi de 8 noites
Smaller, intimate resort. We went during the shoulder season so it wasn’t too crowded and enjoyed our time. We got food poisoning mid way our trip. Raw fish and dairy weren’t kept in enclosed fridge (i.e., bottom panel is cold but they are left in the open air and buffet area gets very hot due to cooking station). Stay away from eating anything raw like ceviche and dairy if you have sensitive digestive system. Overall great stay.
Smaller, intimate resort. We went during the shoulder season so it wasn’t too crowded and enjoyed our time. We got food poisoning mid way our trip. Raw fish and dairy weren’t kept in enclosed fridge (i.e., bottom panel is cold but they are left in the open air and buffet area gets very hot due to cooking station). Stay away from eating anything raw like ceviche and dairy if you have sensitive digestive system. Overall great stay.
4
jessica
3 de out. de 2025
·
A estadia foi de 5 noites
Buffet not open, pool was drained 2 days of my stay did not have a lot of drinks advertised available or food. Not many food options. Activities very limited and not available
Buffet not open, pool was drained 2 days of my stay did not have a lot of drinks advertised available or food. Not many food options. Activities very limited and not available
4
Flavius
31 de ago. de 2025
·
A estadia foi de 7 noites
Zel punta cana hit or miss The hotel is well-maintained and appears to be in good condition at present. However, I cannot recommend it due to its subpar food quality. The breakfast and lunch were mediocre, earning a rating of -5. Another reason I cannot recommend this hotel is its limited activities and entertainment options. This is purely a personal preference, and it may not be relevant to everyone. If you are not concerned about food and prefer a quiet and secluded location, this hotel could be suitable for you. Please note that access to the beach is only possible by walking 15 minutes or by waiting for a golf cart.
Zel punta cana hit or miss The hotel is well-maintained and appears to be in good condition at present. However, I cannot recommend it due to its subpar food quality. The breakfast and lunch were mediocre, earning a rating of -5. Another reason I cannot recommend this hotel is its limited activities and entertainment options. This is purely a personal preference, and it may not be relevant to everyone. If you are not concerned about food and prefer a quiet and secluded location, this hotel could be suitable for you. Please note that access to the beach is only possible by walking 15 minutes or by waiting for a golf cart.
10
Leeanne Dawn
31 de out. de 2025
·
A estadia foi de 6 noites
The location of the hotel is quite convenient as it is just a 15 minutes drive. The hotel itself is very clean, looking new and the staff is really outstanding. The food is great and available most of the time. You definitely want to experience the steakhouse and the japanese Haibatchi at least once during your stay. I strongly recommend.
The location of the hotel is quite convenient as it is just a 15 minutes drive. The hotel itself is very clean, looking new and the staff is really outstanding. The food is great and available most of the time. You definitely want to experience the steakhouse and the japanese Haibatchi at least once during your stay. I strongly recommend.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
10
Mauro
semana passada
·
A estadia foi de 5 noites
Foi excelente toda a hospedagem!!! Recepção ótima! Funcionários muito atenciosos! Estruturas do hotel nota 10!!! Super recomendo!!!!!
Foi excelente toda a hospedagem!!! Recepção ótima! Funcionários muito atenciosos! Estruturas do hotel nota 10!!! Super recomendo!!!!!
8
STEPHANI
há 2 semanas
·
A estadia foi de 6 noites
Hotel pequeno perto dos padrões Punta Cana, hotel muito desanimado, não tem música na piscina, aliás, não há música em nenhum lugar do hotel. Funcionários pouco simpáticos. Comida de ótima qualidade, acima da média de Punta Cana, porém pouca variedade. Quartos ótimos, ponto forte do hotel. Praia longe, tem que usar o carrinho de golf. Hotel novo e bem cuidado, parece um hotel boutique.
Hotel pequeno perto dos padrões Punta Cana, hotel muito desanimado, não tem música na piscina, aliás, não há música em nenhum lugar do hotel. Funcionários pouco simpáticos. Comida de ótima qualidade, acima da média de Punta Cana, porém pouca variedade. Quartos ótimos, ponto forte do hotel. Praia longe, tem que usar o carrinho de golf. Hotel novo e bem cuidado, parece um hotel boutique.
8
Claudia
21 de set. de 2026
·
A estadia foi de 5 noites
Notei que por uma boa parte dos funcionários para ter um atendimento mais acolhedor era necessário pagar propina, algo que infelizmente me deixou bem incomodada, em várias situações não vi um interesse da parte de alguns funcionários para resolver situações simples, caso não desse algum tipo de caixinha. Eu particularmente gosto de retribuir quando sinto que fui bem atendido e não situação de coação.
Notei que por uma boa parte dos funcionários para ter um atendimento mais acolhedor era necessário pagar propina, algo que infelizmente me deixou bem incomodada, em várias situações não vi um interesse da parte de alguns funcionários para resolver situações simples, caso não desse algum tipo de caixinha. Eu particularmente gosto de retribuir quando sinto que fui bem atendido e não situação de coação.
10
felipe
3 de ago. de 2026
·
A estadia foi de 6 noites
Tudo é muito novo e bem conservado, com um ambiente extremamente aconchegante. A qualidade da comida é muito boa, assim como a variedade e o nível dos restaurantes. A limpeza do resort também merece destaque. Logo no check-in, recebemos um upgrade de quarto gratuito, o que tornou a nossa experiência ainda mais especial. Ficamos hospedados na Suíte 5004, que é simplesmente maravilhosa. Os funcionários, em geral, prestam um bom atendimento, embora tenhamos percebido que aqueles que recebem gorjetas costumam dar uma atenção maior aos hóspedes. A internet funciona em toda a área do resort, os drinks são de ótima qualidade e há uma grande variedade de opções. O beach club também é um dos pontos altos da experiência. Estivemos no resort em julho e, infelizmente, havia bastante sargaço no mar, o que acabou comprometendo um pouco o aproveitamento da praia. Tivemos apenas uma experiência negativa com uma atendente chamada Verônica, no parque aquático. Ao solicitarmos um sorvete, ela simplesmente respondeu que não falava a nossa língua e virou o rosto, demonstrando total falta de educação e cordialidade. Fora esse episódio, nossa experiência foi excelente. O resort é incrível e certamente voltaríamos.
Tudo é muito novo e bem conservado, com um ambiente extremamente aconchegante. A qualidade da comida é muito boa, assim como a variedade e o nível dos restaurantes. A limpeza do resort também merece destaque. Logo no check-in, recebemos um upgrade de quarto gratuito, o que tornou a nossa experiência ainda mais especial. Ficamos hospedados na Suíte 5004, que é simplesmente maravilhosa. Os funcionários, em geral, prestam um bom atendimento, embora tenhamos percebido que aqueles que recebem gorjetas costumam dar uma atenção maior aos hóspedes. A internet funciona em toda a área do resort, os drinks são de ótima qualidade e há uma grande variedade de opções. O beach club também é um dos pontos altos da experiência. Estivemos no resort em julho e, infelizmente, havia bastante sargaço no mar, o que acabou comprometendo um pouco o aproveitamento da praia. Tivemos apenas uma experiência negativa com uma atendente chamada Verônica, no parque aquático. Ao solicitarmos um sorvete, ela simplesmente respondeu que não falava a nossa língua e virou o rosto, demonstrando total falta de educação e cordialidade. Fora esse episódio, nossa experiência foi excelente. O resort é incrível e certamente voltaríamos.
10
Math
30 de jul. de 2026
·
A estadia foi de 4 noites
Hotel impecável!! Funcionários muito receptivos e acolhedores. Voltaremos com toda certeza!!! Fizeram com que nossa lua de mel fosse ainda mais encantadora
Hotel impecável!! Funcionários muito receptivos e acolhedores. Voltaremos com toda certeza!!! Fizeram com que nossa lua de mel fosse ainda mais encantadora
Políticas da propriedade
Check-in
Check-out
De 15:00 a 23:59
Antes das 12:00
Alguma questão?
As respostas instantâneas da IA são baseadas nas informações do hotel
Preços para as próximas datas
novembro 2026
dom. | seg. | ter. | qua. | qui. | sex. | sáb. |
|---|---|---|---|---|---|---|
dezembro 2026
dom. | seg. | ter. | qua. | qui. | sex. | sáb. |
|---|---|---|---|---|---|---|
Mais barato
Mais caro
Preço médio por noite em todas as ofertas, impostos e taxas incluídos.
Preços em USD para 2 hóspedes atualizados diariamente.
- 2026-11-13: 327.69676146917726USD
- 2026-11-14: 328.4950665357056USD
- 2026-11-15: 301.80247677435307USD
- 2026-11-16: 301.962171428833USD
- 2026-11-17: 295.52217414709474USD
- 2026-11-18: 295.52217414709474USD
- 2026-11-19: 295.52217414709474USD
- 2026-11-20: 292.88255304553223USD
- 2026-11-21: 271.91765916152957USD
- 2026-11-22: 306.35940932373046USD
- 2026-11-23: 307.54536164190677USD
- 2026-11-24: 306.7961390487061USD
- 2026-11-25: 307.54536164190677USD
- 2026-11-26: 331.4907458262329USD
- 2026-11-27: 331.4907458262329USD
- 2026-11-28: 330.673130725647USD
- 2026-11-29: 330.673130725647USD
- 2026-11-30: 331.4907458262329USD
- 2026-12-01: 330.673130725647USD
- 2026-12-02: 287.5542620102539USD
- 2026-12-03: 287.5542620102539USD
- 2026-12-04: 252.6047992452698USD
- 2026-12-05: 306.7961390487061USD
- 2026-12-06: 315.7472481461182USD
- 2026-12-07: 315.7472481461182USD
- 2026-12-08: 307.5653444994507USD
- 2026-12-09: 316.51241665594483USD
- 2026-12-10: 316.51241665594483USD
- 2026-12-11: 316.51241665594483USD
- 2026-12-12: 307.5653444994507USD
- 2026-12-13: 262.94449827435307USD
- 2026-12-14: 262.94449827435307USD
- 2026-12-15: 262.94449827435307USD
- 2026-12-16: 263.58891178897096USD
- 2026-12-17: 263.58891178897096USD
- 2026-12-18: 292.57702390039066USD
- 2026-12-19: 329.5235781580811USD
- 2026-12-20: 331.4907458262329USD
- 2026-12-21: 330.673130725647USD
- 2026-12-22: 328.5250408220215USD
- 2026-12-23: 404.3985716282349USD
- 2026-12-24: NO DATA
- 2026-12-25: NO DATA
- 2026-12-26: NO DATA
- 2026-12-27: NO DATA
- 2026-12-28: NO DATA
- 2026-12-29: NO DATA
- 2026-12-30: NO DATA
- 2026-12-31: NO DATA
- 2027-01-01: NO DATA
- 2027-01-02: 438.26288785388186USD
- 2027-01-03: 438.26288785388186USD
- 2027-01-04: 329.4936375129395USD
- 2027-01-05: 329.4936375129395USD
- 2027-01-06: 329.4936375129395USD
- 2027-01-07: 328.6889069821167USD
- 2027-01-08: 569.7516379870606USD
- 2027-01-09: 515.2251143433227USD
- 2027-01-10: 310.7646201769409USD
- 2027-01-11: 311.51962905212406USD
- 2027-01-12: 328.4950665357056USD
- 2027-01-13: 327.69676146917726USD
Os funcionários da receção irão receber os clientes à chegada. O cartão de crédito usado para efetuar a reserva deve ser apresentado pelo titular no check-in, juntamente com um documento de identificação com fotografia correspondente. Outros métodos de pagamento devem ser coordenados com o alojamentos antes da chegada. Em caso de dúvida, contacte o alojamento através dos dados que constam da confirmação da reserva. A informação fornecida pelo alojamento pode ser traduzida recorrendo a ferramentas de tradução automática.
O check-in deve ser efetuado por alguém com uma idade mínima de 18 anos.
- Podem aplicar-se sobretaxas por pessoa extra, variando consoante a política do alojamento.
- No check-in, terá de apresentar identificação oficial com fotografia, bem como um cartão de crédito ou de débito ou depósito em numerário para cobrir eventuais despesas suplementares.
- Os pedidos especiais estão sujeitos a disponibilidade no momento do check-in e poderão incorrer em custos adicionais. Não é possível garantir pedidos especiais.
- Poderão aplicar-se políticas de cancelamento ou taxas especiais para reservas de grupo (mais de 8 quartos no mesmo alojamento/datas de estadia)
- Este alojamento aceita cartões de crédito, cartões de débito e numerário
- O alojamento não pode garantir quartos sem ruído
- O alojamento dispõe do seguinte elemento de segurança: extintor.
- Este alojamento tem espaços exteriores, tais como varandas, pátios, terraços que podem não ser adequados para crianças. Em caso de dúvidas, recomendamos que contacte o alojamento antes da sua chegada para confirmar se pode ficar num quarto adequado
- Nota: as normas culturais e as políticas aplicáveis aos clientes poderão variar consoante o país e o alojamento. As políticas apresentadas são fornecidas pelo alojamento.
- A piscina está aberta das 9:00 às 18:00.
- O preço total apresentado para estadias a 25 de dezembro inclui uma tarifa relativa a um jantar de gala obrigatório do Dia de Natal.
- O preço total apresentado para estadias a 24 de dezembro inclui uma tarifa relativa a um jantar de gala obrigatório da véspera de Natal.
- O preço total apresentado para estadias a 31 de dezembro inclui uma tarifa relativa a um jantar de gala obrigatório da véspera de Ano Novo.
- O preço total apresentado para estadias a 1 de janeiro inclui uma tarifa relativa a um jantar de gala obrigatório do Dia de Ano Novo.
- Apenas é permitido o acesso aos quartos a clientes registados.
- O alojamento dispõe de quartos contíguos/comunicantes, sujeitos a disponibilidade. Contacte diretamente o alojamento através do número de telefone incluído na confirmação de reserva.
- Os clientes deverão contactar diretamente o alojamento no sentido de organizar a estadia dos seus animais de estimação, utilizando para tal as informações de contacto que constam na sua confirmação de reserva (haverá lugar a custos adicionais, devidamente discriminados na secção "Taxas").
- Não é necessário automóvel para aceder ao alojamento.
- O alojamento disponibiliza check-out sem contacto.
- Este alojamento aberto à comunidade LGBTQ+ aceita clientes de qualquer orientação sexual e identidade de género.
- Estadia de animais de estimação: 3150 DOP por animal, por noite
A lista anterior pode não estar completa. As taxas e os depósitos podem não incluir impostos e estão sujeitos a alterações.
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