Serenade Punta Cana Beach & Spa Resort
US$ 240
/noite
Média para novembro
Preços para Serenade Punta Cana Beach & Spa Resort
Selecione datas para ver preços e disponibilidade
US$ 240
/noite
Média para novembro
Preços médios mensais
Em Serenade Punta Cana Beach & Spa Resort, o preço por noite é, em média, US$ 206 no mês mais barato (setembro) e US$ 489 no mês mais caro (março), com base nos últimos 12 meses.
| Mês | Preço médio |
|---|---|
| janeiro | US$ 299 |
| fevereiro | US$ 372 |
| março | US$ 489 |
| abril | US$ 380 |
| maio | US$ 221 |
| junho | US$ 305 |
| julho | US$ 255 |
| agosto | US$ 240 |
| setembro | US$ 206 |
| outubro | US$ 209 |
| novembro | US$ 240 |
| dezembro | US$ 265 |
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nov. · US$ 240
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Mais caro: março (aprox. US$ 489)
Mais barato: setembro (aprox. US$ 206)
Sobre este alojamento
Ceda à irresistível tentação de uma ida ao spa, e desfrute de massagens, tratamentos corporais e tratamentos faciais. Depois de uma imersão retemperante numa das 3 piscinas exteriores, aproveite para dar um salto até à praia privada. Se pla...
Comodidades
Ceda à irresistível tentação de uma ida ao spa, e desfrute de massagens, tratamentos corporais e tratamentos faciais. Depois de uma imersão retemperante numa das 3 piscinas exteriores, aproveite para dar um salto até à praia privada. Se planear uma vista ao parque temático, para puros momentos de diversão em família, aproveite o autocarro disponibilizado pelo hotel.
Comodidades para negócios
As principais comodidades incluem um serviço de limpeza a seco, uma receção aberta 24 horas e assistência multilingue.
Restaurante
Recarregue baterias no restaurante Buffet Principal dSerenade Punta Cana Beach & Spa Resort - All Inclusive. Aproveite ainda para tomar um copo entre dois dedos de conversa num dos 5 bares/lounges ou 2 bares junto à piscina. Comece as suas manhãs da melhor forma com um pequeno-almoço buffet grátis, servido diariamente entre as 7:00 e as 10:00.
Quartos
Sinta-se em casa num dos 603 quartos com ar condicionado, produtos grátis no minibar e um televisor de ecrã plano. O acesso à internet sem fios permite-lhe estar sempre contactável. Ao final do dia, assista a uma seleção de canais por cabo. As casas de banho privativas dispõem de um polibã com um chuveiro fixo e artigos de higiene grátis. As comodidades incluem ainda telefone, além de cofres e de secretárias.
Localização
Ao alojar-se Serenade Punta Cana Beach & Spa Resort - All Inclusive em Punta Cana, ficará à beira-mar, a 15 minutos de carro de Baixa de Punta Cana e de Praia de Cabeza de Toro.
O que há nas proximidades
Lagoa Bavaro(0.6 milhas)
Praia de Cabeza de Toro(1 milhas)
Shopping Carol Downtown(4.9 milhas)
Baixa de Punta Cana(5 milhas)
Coco Bongo Punta Cana(5 milhas)
San Juan Shopping Center(5 milhas)
Mercado Sirena(5.1 milhas)
Caribbean Cinemas(5.2 milhas)
Parque de Aventuras Bávaro(5.7 milhas)
Centro da Cidade de Bávaro(5.7 milhas)
Cocotal Golf and Country Club(7.5 milhas)
Manati Park Bavaro(7.5 milhas)
Centro de Convenções Barceló Bávaro(7.8 milhas)
Centro de Tênis Rafa Nadal Punta Cana(8.1 milhas)
República Divertida(8.1 milhas)
O aeroporto principal mais próximo é o de Punta Cana (PUJ-Aeroporto Internacional de Punta Cana)(10.1 milhas)
Estacionamento
Restaurante
Piscina
Quartos de não fumadores
Babysitting/Serviço para crianças
Serviço de quartos
Localização
Carretera Cabeza de Toro, Punta Cana, República Dominicana
Lagoa Bavaro (0.6 milhas)
Praia de Cabeza de Toro (1 milhas)
Shopping Carol Downtown (4.9 milhas)
Baixa de Punta Cana (5 milhas)
Coco Bongo Punta Cana (5 milhas)
San Juan Shopping Center (5 milhas)
Opções de quartos
34
Suite de Luxo, 2 casas de banho
Detalhes do quarto
2 Camas De Casal Extragrandes
e 1 Sofá-Cama
Dormidas 4
1055 ft²
Ar condicionadoWi-Fi (gratuito)Sala de estar separada
18
Quarto de Luxo, acesso à piscina
Detalhes do quarto
1 Cama De Casal Extragrande
e 1 Sofá-Cama
2 Camas De Casal Grandes
Dormidas 2
538 ft²
Ar condicionadoWi-Fi (gratuito)Sala de estar separada
16
Suite Premium, banheira de hidromassagem grande, junto ao mar
Detalhes do quarto
1 Cama De Casal Extragrande
e 1 Sofá-Cama
Dormidas 2
840 ft²
Ar condicionadoWi-Fi (gratuito)Sala de estar separada
15
Quarto Superior, banheira de hidromassagem grande, vista parcial para o oceano
Detalhes do quarto
2 Camas De Casal Extragrandes
Dormidas 2
980 ft²
VarandaAr condicionadoWi-Fi (gratuito)Sala de estar separadaBanheira de hidromassagem privada exteriorBanheira de hidromassagem privada
2
Suite Premium, 2 casas de banho
Detalhes do quarto
2 Camas De Casal Extragrandes
e 1 Sofá-Cama
Dormidas 3
1055 ft²
Ar condicionadoWi-Fi (gratuito)Sala de estar separada
17
Quarto de Luxo, vista para o jardim
Detalhes do quarto
2 Camas De Casal
Dormidas 2
538 ft²
Ar condicionadoWi-Fi (gratuito)Sala de estar separada
2
Suite Premium, 2 casas de banho, vista parcial para o oceano
Detalhes do quarto
2 Camas De Casal Extragrandes
e 1 Sofá-Cama
Dormidas 5
1055 ft²
Ar condicionadoWi-Fi (gratuito)Sala de estar separada
Avaliações dos hóspedes sobre Serenade Punta Cana Beach & Spa Resort
8
Muito Bom
Com base em 6.973 avaliações verificadas
O que pensam os hóspedes
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
O Serenade Punta Cana Beach & Spa Resort recebe avaliações mistas, com hóspedes elogiando a simpatia da equipe, os quartos espaçosos e as piscinas, enquanto outros relatam serviço inconsistente, problemas de manutenção e áreas comuns quentes sem ar condicionado funcionando nos restaurantes e no lobby.
Saiba maisIsto foi útil?
O que pensam os hóspedes
O Serenade Punta Cana Beach & Spa Resort recebe avaliações mistas, com hóspedes elogiando a simpatia da equipe, os quartos espaçosos e as piscinas, enquanto outros relatam serviço inconsistente, problemas de manutenção e áreas comuns quentes sem ar condicionado funcionando nos restaurantes e no lobby.
O feedback sobre a comida varia muito: alguns apreciam os buffets e os restaurantes à la carte, como o teppanyaki, enquanto muitos acham os pratos sem sabor ou repetitivos, e vários mencionam um ambiente desconfortável para refeições devido à falta de ar condicionado e a ocasionais problemas de higiene no buffet. As piscinas, os toboáguas e o acesso à praia são populares, mas algas frequentemente afetam o banho e a construção próxima pode impactar a vista, o barulho ou os odores. Espere uma experiência em um resort com bom custo-benefício e voltado para famílias, com concessões na consistência e na manutenção.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Instalações
Várias piscinas, toboáguas e bares são um destaque, e o spa recebe muitos elogios. No entanto, o ar condicionado nas áreas comuns frequentemente não funciona (restaurantes, lobby), elevadores e a tela do teatro às vezes estão fora de serviço e o Wi-Fi pode ser instável.
Avaliações dos hóspedes relacionadas
6
maria
21 de out. de 2025
·
A estadia foi de 5 noites
Property needs a lot of work. Staff for the most part is good, front desk is terrible, entertainment team did their job, shows outdated, common areas furniture ripped and dirty,not helpful, many pools, food mediocre, a lot of flies all over the food, excessive amount of seaweed. Wifi very spoty, "all inclusive" but you have to pay for beds by the pool. Smell of sewage around the pools
Property needs a lot of work. Staff for the most part is good, front desk is terrible, entertainment team did their job, shows outdated, common areas furniture ripped and dirty,not helpful, many pools, food mediocre, a lot of flies all over the food, excessive amount of seaweed. Wifi very spoty, "all inclusive" but you have to pay for beds by the pool. Smell of sewage around the pools
10
June Rose
14 de nov. de 2025
·
A estadia foi de 15 noites
Clean room, food excellent, good variety, issue building 7 with elevators. I was eventually moved to the first floor as I am handicapped and unable to clin the stairs. Staff very helpful.
Clean room, food excellent, good variety, issue building 7 with elevators. I was eventually moved to the first floor as I am handicapped and unable to clin the stairs. Staff very helpful.
10
Pedro l
11 de out. de 2025
·
A estadia foi de 4 noites
The super clean room, the staff very ate to and willing to help in everything possible to your needs, and the balcony a spectacular view.. As for the air conditioning of the excellence room, I think there is a lack of fan in the sport bar in the coffee area and more entertainment both day and night
The super clean room, the staff very ate to and willing to help in everything possible to your needs, and the balcony a spectacular view.. As for the air conditioning of the excellence room, I think there is a lack of fan in the sport bar in the coffee area and more entertainment both day and night
6
Jonathan
5 de nov. de 2025
·
A estadia foi de 7 noites
Check in was fast and easy. So was checkout. Resort was clean. "Upgraded" our room only to be in a building with no working elevator for the entire week we were here, and we were on the 4th floor!!! Food was ok. Some drinks were good others not. Some staff warmed up to us, but most were very dry and not friendly, but seems it's a Punta Cana thing.
Check in was fast and easy. So was checkout. Resort was clean. "Upgraded" our room only to be in a building with no working elevator for the entire week we were here, and we were on the 4th floor!!! Food was ok. Some drinks were good others not. Some staff warmed up to us, but most were very dry and not friendly, but seems it's a Punta Cana thing.
8
Tanis
4 de out. de 2025
·
A estadia foi de 7 noites
Overall, we had a good time. However, the facilities are somewhat shabby. All the metal is rusty (likely due to the high humidity), the towels need to be replaced, the screen in the theatre desperately needs to be fixed, and everything looks like it needs a deep clean. We also had to contact maintenance three times due to the sewage smell in the drains. They rectified at each time, but it was unfortunate to have to deal with that. You will read a lot of mixed reviews about the food, which is understandable. Overall, it wasn’t bad, you will always find something you can eat. You will also read reviews saying that staff were not friendly and others saying they are. All those reviews are right, some are and some aren’t. The pools are incredible, the beach is lovely, and the entertainment fun. This is a very much a get what you pay for experience, but don’t let it deter you from coming because the Dominican Republic it is well worth it.
Overall, we had a good time. However, the facilities are somewhat shabby. All the metal is rusty (likely due to the high humidity), the towels need to be replaced, the screen in the theatre desperately needs to be fixed, and everything looks like it needs a deep clean. We also had to contact maintenance three times due to the sewage smell in the drains. They rectified at each time, but it was unfortunate to have to deal with that. You will read a lot of mixed reviews about the food, which is understandable. Overall, it wasn’t bad, you will always find something you can eat. You will also read reviews saying that staff were not friendly and others saying they are. All those reviews are right, some are and some aren’t. The pools are incredible, the beach is lovely, and the entertainment fun. This is a very much a get what you pay for experience, but don’t let it deter you from coming because the Dominican Republic it is well worth it.
6
Edward
26 de out. de 2025
·
A estadia foi de 8 noites
Property needs a lot of work. Staff for the most part is good, front desk is terrible, entertainment team did their job, shows outdated, common areas furniture ripped and dirty,not helpful, many pools, food mediocre, a lot of flies all over the food, excessive amount of seaweed. Wifi very spoty, "all inclusive" but you have to pay for beds by the pool. Smell of sewage around the pools
Property needs a lot of work. Staff for the most part is good, front desk is terrible, entertainment team did their job, shows outdated, common areas furniture ripped and dirty,not helpful, many pools, food mediocre, a lot of flies all over the food, excessive amount of seaweed. Wifi very spoty, "all inclusive" but you have to pay for beds by the pool. Smell of sewage around the pools
4
Byron Jose Ortega
21 de ago. de 2025
·
A estadia foi de 5 noites
The restaurants doesn’t have A/C, the food in the restaurants are so so, the hotel need better management.
The restaurants doesn’t have A/C, the food in the restaurants are so so, the hotel need better management.
8
Weronika
7 de set. de 2025
·
A estadia foi de 5 noites
Beautiful and modern. Great pools and service. Some little Maintenance needed. Towels need to be replaced. Small renovation/ details would keep the luxury feeling that is unfortunately fading. Variety of food and beverages. Lots of great entertainment.
Beautiful and modern. Great pools and service. Some little Maintenance needed. Towels need to be replaced. Small renovation/ details would keep the luxury feeling that is unfortunately fading. Variety of food and beverages. Lots of great entertainment.
10
Luz
17 de nov. de 2025
·
A estadia foi de 2 noites
We had a wonderful family stay at the hotel. The food and beverage options were excellent, and the sleep quality was outstanding. The property is beautiful, and our kids especially loved the pool slides and the kids club. Overall, a great experience. We’d happily return!
We had a wonderful family stay at the hotel. The food and beverage options were excellent, and the sleep quality was outstanding. The property is beautiful, and our kids especially loved the pool slides and the kids club. Overall, a great experience. We’d happily return!
6
John
14 de nov. de 2025
·
A estadia foi de 3 noites
The 1 pool bar was good but the countertop was piping hot The pool closest to our room was closed. They also need more cocktail servers.
The 1 pool bar was good but the countertop was piping hot The pool closest to our room was closed. They also need more cocktail servers.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Limpeza
Muitos hóspedes observam quartos limpos e áreas bem cuidadas. Outros relatam toalhas sujas, cheiro de mofo ou esgoto, e a presença recorrente de moscas ou baratas nas áreas do buffet/públicas, além de vazamentos ocasionais.
Avaliações dos hóspedes relacionadas
6
Nancy
19 de nov. de 2025
·
A estadia foi de 5 noites
Towels were old and gray. Disgusting, not only would I not use them to dry my dog, I would not use them to dry my car. They were literally rags, I just don’t get it. They are very pushy trying to get you to join their membership. Even after telling the guy Edwardo that we were not interested in purchasing anything. They are body snatchers. 2 hours of our lives we will never get back. Staff however were amazing and very accommodating.
Towels were old and gray. Disgusting, not only would I not use them to dry my dog, I would not use them to dry my car. They were literally rags, I just don’t get it. They are very pushy trying to get you to join their membership. Even after telling the guy Edwardo that we were not interested in purchasing anything. They are body snatchers. 2 hours of our lives we will never get back. Staff however were amazing and very accommodating.
6
Awilda Acevedo
19 de ago. de 2025
·
A estadia foi de 7 noites
There was a very strong bad smell around the property that would make me want to throw up literally. Lots of mosquitoes. Especially in the elevator . Poor hygiene at the Buffet area. There were birds eating the pastries and bread . There were flies covering the desserts. They should find a way to jeep all the food covered . Anyways , I endep up with a bug in my stomach . I couldn’t eat. Some of the restrooms were in bad condition . The only thing positive about this property was that is definitely a kids friendly property . I wouldn’t come back .
There was a very strong bad smell around the property that would make me want to throw up literally. Lots of mosquitoes. Especially in the elevator . Poor hygiene at the Buffet area. There were birds eating the pastries and bread . There were flies covering the desserts. They should find a way to jeep all the food covered . Anyways , I endep up with a bug in my stomach . I couldn’t eat. Some of the restrooms were in bad condition . The only thing positive about this property was that is definitely a kids friendly property . I wouldn’t come back .
6
José
26 de nov. de 2025
·
A estadia foi de 4 noites
My wife and I stayed at Serenade Punta Cana for four days, and overall we had a good experience. From the moment we arrived, we received great service: Ronni took excellent care of us at check-in, and all the floor staff were always friendly, attentive, and willing to help. The facilities are nice, the atmosphere is relaxing, and the overall service was satisfactory. However, we do want to highlight an important negative point: during the four days we stayed there, we saw cockroaches in the buffet area every single day. It was uncomfortable and should be addressed urgently to maintain the quality and hygiene of the establishment. Aside from that issue, everything else was very good, and we truly appreciated the staff’s attention.
My wife and I stayed at Serenade Punta Cana for four days, and overall we had a good experience. From the moment we arrived, we received great service: Ronni took excellent care of us at check-in, and all the floor staff were always friendly, attentive, and willing to help. The facilities are nice, the atmosphere is relaxing, and the overall service was satisfactory. However, we do want to highlight an important negative point: during the four days we stayed there, we saw cockroaches in the buffet area every single day. It was uncomfortable and should be addressed urgently to maintain the quality and hygiene of the establishment. Aside from that issue, everything else was very good, and we truly appreciated the staff’s attention.
8
Tanis
4 de out. de 2025
·
A estadia foi de 7 noites
Overall, we had a good time. However, the facilities are somewhat shabby. All the metal is rusty (likely due to the high humidity), the towels need to be replaced, the screen in the theatre desperately needs to be fixed, and everything looks like it needs a deep clean. We also had to contact maintenance three times due to the sewage smell in the drains. They rectified at each time, but it was unfortunate to have to deal with that. You will read a lot of mixed reviews about the food, which is understandable. Overall, it wasn’t bad, you will always find something you can eat. You will also read reviews saying that staff were not friendly and others saying they are. All those reviews are right, some are and some aren’t. The pools are incredible, the beach is lovely, and the entertainment fun. This is a very much a get what you pay for experience, but don’t let it deter you from coming because the Dominican Republic it is well worth it.
Overall, we had a good time. However, the facilities are somewhat shabby. All the metal is rusty (likely due to the high humidity), the towels need to be replaced, the screen in the theatre desperately needs to be fixed, and everything looks like it needs a deep clean. We also had to contact maintenance three times due to the sewage smell in the drains. They rectified at each time, but it was unfortunate to have to deal with that. You will read a lot of mixed reviews about the food, which is understandable. Overall, it wasn’t bad, you will always find something you can eat. You will also read reviews saying that staff were not friendly and others saying they are. All those reviews are right, some are and some aren’t. The pools are incredible, the beach is lovely, and the entertainment fun. This is a very much a get what you pay for experience, but don’t let it deter you from coming because the Dominican Republic it is well worth it.
8
Darya
20 de nov. de 2025
·
A estadia foi de 7 noites
Staff is amazing, food was tasty, the beach and pools were great. There were many mosquitoes in the room, and staff did not have repellents to help with this. Also, there were some cockroaches in the buffet and public washrooms, but not in the rooms.
Staff is amazing, food was tasty, the beach and pools were great. There were many mosquitoes in the room, and staff did not have repellents to help with this. Also, there were some cockroaches in the buffet and public washrooms, but not in the rooms.
8
Ateba Ndzana
17 de nov. de 2025
·
A estadia foi de 4 noites
Spotless room
Spotless room
10
Carlisa
26 de nov. de 2025
·
A estadia foi de 5 noites
The hotel was beautiful, the staff were extreme pleasant. The views from the room was amazing. The only thing I did not like was the smell of the suite, it was a little musty
The hotel was beautiful, the staff were extreme pleasant. The views from the room was amazing. The only thing I did not like was the smell of the suite, it was a little musty
2
Santiago A
5 de nov. de 2025
·
A estadia foi de 5 noites
Mala experiencia encontré cucaracha en el restaurant y fue algo asqueroso Algunos meseros groseros las instalaciones sucias No me limpiearon la habitación 1 día muy caro para el servicio que dan
Mala experiencia encontré cucaracha en el restaurant y fue algo asqueroso Algunos meseros groseros las instalaciones sucias No me limpiearon la habitación 1 día muy caro para el servicio que dan
2
nafeesah
14 de nov. de 2025
·
A estadia foi de 4 noites
Buffet has roaches, buffet ceiling leaks, staff rude. Stay away
Buffet has roaches, buffet ceiling leaks, staff rude. Stay away
10
Kerecia
29 de nov. de 2025
·
A estadia foi de 3 noites
Clean rooms, great amenities
Clean rooms, great amenities
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Quartos
Os quartos são geralmente espaçosos e confortáveis, com muitos apreciando as opções com acesso direto à piscina e algumas vistas. Os pontos negativos relatados incluem falhas no ar condicionado ou no telefone/cofre, janelas sem privacidade no banheiro, barulho de piscinas compartilhadas ou da construção próxima, e instalações desatualizadas ou desgastadas.
Avaliações dos hóspedes relacionadas
10
Angelita Rivera
24 de nov. de 2025
·
A estadia foi de 4 noites
Encantados con el personal en general. Habitaciones y hotel excelentes
Encantados con el personal en general. Habitaciones y hotel excelentes
8
Barbara N
28 de nov. de 2025
·
A estadia foi de 6 noites
I stayed here for 6 days. The property is lovely and well maintained. Staff are all very nice, although sometimes a language barrier as I don’t know Spanish but I made due. Beautiful and nice and open lobby/lounge area, check went smoothly. Our room was great, lots of space. Only issues we had were the bathroom was not private. There was a glass window in the shower part and you can easily see in, not something I would like when on vacation with my cousin or let alone those with children. We complained and they did put up a bedsheet to cover the window. There was construction outside our balcony so not the best view but we weren’t in our room that much in the daytime. The door needed to be fixed and we asked but nothing was done about it. The beach isn’t far at all and there are lots of lounge chairs there to choose from. We tried the steakhouse and Italian restaurant, both were delicious and the service was great. The main buffet for meals was also great, lots of choices and everything was made there which was amazing! Lots of families and couples at this resort. If I was to go again I would choose the adults only part of the resort to stay at. Overall a great experience and would go back.
I stayed here for 6 days. The property is lovely and well maintained. Staff are all very nice, although sometimes a language barrier as I don’t know Spanish but I made due. Beautiful and nice and open lobby/lounge area, check went smoothly. Our room was great, lots of space. Only issues we had were the bathroom was not private. There was a glass window in the shower part and you can easily see in, not something I would like when on vacation with my cousin or let alone those with children. We complained and they did put up a bedsheet to cover the window. There was construction outside our balcony so not the best view but we weren’t in our room that much in the daytime. The door needed to be fixed and we asked but nothing was done about it. The beach isn’t far at all and there are lots of lounge chairs there to choose from. We tried the steakhouse and Italian restaurant, both were delicious and the service was great. The main buffet for meals was also great, lots of choices and everything was made there which was amazing! Lots of families and couples at this resort. If I was to go again I would choose the adults only part of the resort to stay at. Overall a great experience and would go back.
10
Joey
28 de out. de 2025
·
A estadia foi de 5 noites
Staff was fantastic! Food was good, room was very clean. Only issue is for a family stay, the bathroom has a window into the bedroom. Heard after the fact some people bring clips and a shower curtain to hang for privacy
Staff was fantastic! Food was good, room was very clean. Only issue is for a family stay, the bathroom has a window into the bedroom. Heard after the fact some people bring clips and a shower curtain to hang for privacy
6
Vanessa Paola
21 de out. de 2025
·
A estadia foi de 5 noites
AC in room wasn't working and front desk was rude when I let them know I needed it fixed. They also made me wait all day before letting me move into a new room after they said they couldn't fix the issue.
AC in room wasn't working and front desk was rude when I let them know I needed it fixed. They also made me wait all day before letting me move into a new room after they said they couldn't fix the issue.
6
Tieshia Latrice
22 de out. de 2025
·
A estadia foi de 5 noites
My room didn’t have AC and I took two days to be moved.
My room didn’t have AC and I took two days to be moved.
10
Nicolle Anne Campbell
16 de out. de 2025
·
A estadia foi de 5 noites
Balcony view was okay as there is construction happening. I love the room temperature.
Balcony view was okay as there is construction happening. I love the room temperature.
6
Lindsey
22 de nov. de 2025
·
A estadia foi de 4 noites
Room had several maintenance issues. It had plumbing issues where shower and toilet both leaked water and kept the floor wet all the time. Ceiling began leaking on last day. We let the front desk know but no one came that we know of. Also - if you have a swim up room, just know that it can be loud because the room pools are shared - it’s not your own personal pool. Overall, it’s clear these are older rooms that have lots of issues. We were also on the side where there is construction going on building a new resort next to us. So, our view out our back door was a construction fence.
Room had several maintenance issues. It had plumbing issues where shower and toilet both leaked water and kept the floor wet all the time. Ceiling began leaking on last day. We let the front desk know but no one came that we know of. Also - if you have a swim up room, just know that it can be loud because the room pools are shared - it’s not your own personal pool. Overall, it’s clear these are older rooms that have lots of issues. We were also on the side where there is construction going on building a new resort next to us. So, our view out our back door was a construction fence.
6
Young Sun
11 de nov. de 2025
·
A estadia foi de 4 noites
Construction noise throughout stay. Rooms cleanliness so so.
Construction noise throughout stay. Rooms cleanliness so so.
10
LUIS
21 de nov. de 2025
·
A estadia foi de 4 noites
Rooms were clean and spacious. Service was good
Rooms were clean and spacious. Service was good
10
Vanessa
19 de out. de 2025
·
A estadia foi de 6 noites
Rooms were very clean and Ac was nice after a long day in the sun the mini bar was filled daily and the concordance of room service was perfect. 10/10 would absolutely return to this resort. Oh and the spa gave a very nice massage, the food was good and had a great selection!
Rooms were very clean and Ac was nice after a long day in the sun the mini bar was filled daily and the concordance of room service was perfect. 10/10 would absolutely return to this resort. Oh and the spa gave a very nice massage, the food was good and had a great selection!
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Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Serviço
O sentimento em relação ao serviço é misto: muitos destacam a simpatia e a atenção da equipe, enquanto outros relatam suporte lento ou ineficiente, interações rudes e pressão para comprar assinaturas ou upgrades. As respostas da manutenção podem ser demoradas e o check-in ou as reservas podem ser confusos para alguns.
Avaliações dos hóspedes relacionadas
6
Theresa Denise
7 de nov. de 2025
·
A estadia foi de 4 noites
Room service was not good. Either they took 2 hours or didn’t respond at all.
Room service was not good. Either they took 2 hours or didn’t respond at all.
6
PATRICIA
24 de nov. de 2025
·
A estadia foi de 3 noites
It’s definitely a 3 start resort. The entire hotel had signs of wear and tear. All walls need paint, lots of mold on balconies, dirty pool and buffet chairs. Great all day & night entertainment, comfortable beds, good food with a bast variety for the 3 daily meals. Not impressed with the restaurants. Friendly staff. But no one took action to fix reported problems in the room. Check-in was extremely late and long! The staff made us Waste valuable time. Management did not appreciate nor apologize. Do not fall for the time share presentation. Extremely long not worth the “gift” Information vague, not straightforward and nothing in writing! They do not respect your vacation time. Supposed to he 45 min. But ended up being almost 4 hrs! Insane! When we asked for an apology NO one from management acknowledged our request to have at least a massage or a cabana for one day! The response to this comment will show the many excuses we heard. Staff passed the ball to their teams. Our time was not respected. Very friendly entertainment team. Very hard working people! Increase their pay!
It’s definitely a 3 start resort. The entire hotel had signs of wear and tear. All walls need paint, lots of mold on balconies, dirty pool and buffet chairs. Great all day & night entertainment, comfortable beds, good food with a bast variety for the 3 daily meals. Not impressed with the restaurants. Friendly staff. But no one took action to fix reported problems in the room. Check-in was extremely late and long! The staff made us Waste valuable time. Management did not appreciate nor apologize. Do not fall for the time share presentation. Extremely long not worth the “gift” Information vague, not straightforward and nothing in writing! They do not respect your vacation time. Supposed to he 45 min. But ended up being almost 4 hrs! Insane! When we asked for an apology NO one from management acknowledged our request to have at least a massage or a cabana for one day! The response to this comment will show the many excuses we heard. Staff passed the ball to their teams. Our time was not respected. Very friendly entertainment team. Very hard working people! Increase their pay!
6
Nicola
12 de nov. de 2025
·
A estadia foi de 3 noites
Staff don't use gloves at general buffet. One of the staff told me he would take me around for a tour. I met the staff only to be brought into a sales tour. Very misleading. The checkin process was confusing.
Staff don't use gloves at general buffet. One of the staff told me he would take me around for a tour. I met the staff only to be brought into a sales tour. Very misleading. The checkin process was confusing.
4
Eliza
23 de out. de 2025
·
A estadia foi de 5 noites
Let me start by saying the staff was friendly and wonderful. Guest services was not as great and not helpful to problems that arose. My AC was out 4 days of my stay before they assisted and attempted to fix the problem. I was offered another room, but declined because it was ultimately a downgrade I was told management would be in touch with me to offer me some kind of compensation, it’s been a few weeks and everyone stopped following up with me and no compensation was given. The professionalism at guest services and the reception area was poor, and the lack of communicating was even worse. I would have given a good review and recommended the serenade, however after paying full price for a non-functioning room with no compensation or communication to make things right I would recommend Not booking here. The elevators were also down several times throughout several days in several different buildings, making it difficult for anyone with the disability.
Let me start by saying the staff was friendly and wonderful. Guest services was not as great and not helpful to problems that arose. My AC was out 4 days of my stay before they assisted and attempted to fix the problem. I was offered another room, but declined because it was ultimately a downgrade I was told management would be in touch with me to offer me some kind of compensation, it’s been a few weeks and everyone stopped following up with me and no compensation was given. The professionalism at guest services and the reception area was poor, and the lack of communicating was even worse. I would have given a good review and recommended the serenade, however after paying full price for a non-functioning room with no compensation or communication to make things right I would recommend Not booking here. The elevators were also down several times throughout several days in several different buildings, making it difficult for anyone with the disability.
6
Stacy
3 de nov. de 2025
·
A estadia foi de 4 noites
The hotel itself was fine. It was clean. The pool areas, bars and the beach were also fine. My biggest issues were with the restaurant staff. When the reviews say hospitality is bad, thats an understatement. Ive never heard the word "NO" so many times without an added explanation while vacationing in my whole entire life. It was so bad, my friend and i asked for soup after we placed our dinner order. The waiter must've misunderstood and bought back one bowl of soup. We then asked for another and was told "NO" and we must share....seriously was not delivered another bowl of soup. That was just one incident ourt of many. I assume telling guest "NO" is the inside joke and/or culture of the staff. So much eye rolling, grunts and side talk when asking for the simplest of things. Also forget habachi reservations. Its almost easier hitting the lottery. Also, dont fall for the package upgrade for premium beverages. Those drinks are for pay only. This was found out after paying 500 extra for basically nothing. With this said. The vip conceige (i forget his name) was very accommodating but pretty much other than him and less than a handful of others, i cannot say i would recommend. The hotels price point is really not a good value. i prefer to pay more and receive my good service without a side of nasty attitude.
The hotel itself was fine. It was clean. The pool areas, bars and the beach were also fine. My biggest issues were with the restaurant staff. When the reviews say hospitality is bad, thats an understatement. Ive never heard the word "NO" so many times without an added explanation while vacationing in my whole entire life. It was so bad, my friend and i asked for soup after we placed our dinner order. The waiter must've misunderstood and bought back one bowl of soup. We then asked for another and was told "NO" and we must share....seriously was not delivered another bowl of soup. That was just one incident ourt of many. I assume telling guest "NO" is the inside joke and/or culture of the staff. So much eye rolling, grunts and side talk when asking for the simplest of things. Also forget habachi reservations. Its almost easier hitting the lottery. Also, dont fall for the package upgrade for premium beverages. Those drinks are for pay only. This was found out after paying 500 extra for basically nothing. With this said. The vip conceige (i forget his name) was very accommodating but pretty much other than him and less than a handful of others, i cannot say i would recommend. The hotels price point is really not a good value. i prefer to pay more and receive my good service without a side of nasty attitude.
10
zaidy
24 de dez. de 2025
·
A estadia foi de 3 noites
Excellent service, wonderful staff
Excellent service, wonderful staff
10
natasha
19 de nov. de 2025
·
A estadia foi de 4 noites
Amazing service
Amazing service
2
Elijah David
30 de ago. de 2025
·
A estadia foi de 6 noites
The staff is absolutely horrible. They argue with you back and forth on simple requests, that frankly aren't really up for debate. The rooms constantly flood with the showers and clogged toilets so you find yourself constantly using towels to dry it up. would requesting more towels not be the logical solution? And the clogged toilets that literally have nothing thrown in them, I asked them at 9pm before dinner please can someone come and fix this. I then finish dinner with my family around 11:30 and it's STILL not fixed. They keep saying they're on it RIGHT now and it's not right now. My family is with small children, were on a vacation celebrating a milestone birthday. We chose to spend our hard earned THOUSANDS on about 5 rooms and this is how they treat us? And their BS apology? A bottle of champagne and strawberries. Dude it's ALL INCLUSIVE. I'm eating and drinking for free why would I want more food and drink. They apparently down own their own spa so they couldn't give us a spa package. Apparently it was the end of times when asking to change our room since two of our rooms kept clogging and the shower handle popped off. And then, all we ended up asking for is transportation to the local mall because my mother wanted to go shopping that's it. We specifically said not to send us on a tourist trap where it's some lame tour and overpriced gift shop. Only for them to send us on exactly that. My mother literally cried on her birthday. Also Rommi and Carlos at front desk SUCK
The staff is absolutely horrible. They argue with you back and forth on simple requests, that frankly aren't really up for debate. The rooms constantly flood with the showers and clogged toilets so you find yourself constantly using towels to dry it up. would requesting more towels not be the logical solution? And the clogged toilets that literally have nothing thrown in them, I asked them at 9pm before dinner please can someone come and fix this. I then finish dinner with my family around 11:30 and it's STILL not fixed. They keep saying they're on it RIGHT now and it's not right now. My family is with small children, were on a vacation celebrating a milestone birthday. We chose to spend our hard earned THOUSANDS on about 5 rooms and this is how they treat us? And their BS apology? A bottle of champagne and strawberries. Dude it's ALL INCLUSIVE. I'm eating and drinking for free why would I want more food and drink. They apparently down own their own spa so they couldn't give us a spa package. Apparently it was the end of times when asking to change our room since two of our rooms kept clogging and the shower handle popped off. And then, all we ended up asking for is transportation to the local mall because my mother wanted to go shopping that's it. We specifically said not to send us on a tourist trap where it's some lame tour and overpriced gift shop. Only for them to send us on exactly that. My mother literally cried on her birthday. Also Rommi and Carlos at front desk SUCK
10
Arwynn
18 de nov. de 2025
·
A estadia foi de 6 noites
everything was very clean and staff were super friendly!
everything was very clean and staff were super friendly!
10
Francisca
17 de out. de 2025
·
A estadia foi de 5 noites
I love this resort. It’s my first time going there with family. From check in with Carlos who treated us very well to the rooms being cleaned everyday by Angela . The food is amazing we had great severs like Katherine. Everytime we went to the pool the bartenders Alejandro and Edison were so nice and attentive. The entertainment in the resort was great , Eric aka Coca Cola was always happy and attentive to the customers. It was my birthday weekend and they all made my birthday special. I definitely recommend this resort .
I love this resort. It’s my first time going there with family. From check in with Carlos who treated us very well to the rooms being cleaned everyday by Angela . The food is amazing we had great severs like Katherine. Everytime we went to the pool the bartenders Alejandro and Edison were so nice and attentive. The entertainment in the resort was great , Eric aka Coca Cola was always happy and attentive to the customers. It was my birthday weekend and they all made my birthday special. I definitely recommend this resort .
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Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Localização
O acesso à praia é conveniente, mas algas frequentemente limitam o banho e podem causar odor, e a construção ao lado às vezes afeta a vista ou o barulho. A área imediata não é muito agradável para caminhar, e os vendedores de praia são comuns.
Avaliações dos hóspedes relacionadas
8
Latia
10 de out. de 2025
·
A estadia foi de 3 noites
This resort was wonderful, the staff was awesome especially Carlos A. he was very friendly, helpful and kind!! This was one of the cleanest properties I’ve stayed at! Great job to the crew! The buildings can use some upgrades, but they were fixing up and adding while we were there. The surrounding area is not walkable. If you have a vehicle there are plenty of options for shopping and restaurants.
This resort was wonderful, the staff was awesome especially Carlos A. he was very friendly, helpful and kind!! This was one of the cleanest properties I’ve stayed at! Great job to the crew! The buildings can use some upgrades, but they were fixing up and adding while we were there. The surrounding area is not walkable. If you have a vehicle there are plenty of options for shopping and restaurants.
8
Barbara N
28 de nov. de 2025
·
A estadia foi de 6 noites
I stayed here for 6 days. The property is lovely and well maintained. Staff are all very nice, although sometimes a language barrier as I don’t know Spanish but I made due. Beautiful and nice and open lobby/lounge area, check went smoothly. Our room was great, lots of space. Only issues we had were the bathroom was not private. There was a glass window in the shower part and you can easily see in, not something I would like when on vacation with my cousin or let alone those with children. We complained and they did put up a bedsheet to cover the window. There was construction outside our balcony so not the best view but we weren’t in our room that much in the daytime. The door needed to be fixed and we asked but nothing was done about it. The beach isn’t far at all and there are lots of lounge chairs there to choose from. We tried the steakhouse and Italian restaurant, both were delicious and the service was great. The main buffet for meals was also great, lots of choices and everything was made there which was amazing! Lots of families and couples at this resort. If I was to go again I would choose the adults only part of the resort to stay at. Overall a great experience and would go back.
I stayed here for 6 days. The property is lovely and well maintained. Staff are all very nice, although sometimes a language barrier as I don’t know Spanish but I made due. Beautiful and nice and open lobby/lounge area, check went smoothly. Our room was great, lots of space. Only issues we had were the bathroom was not private. There was a glass window in the shower part and you can easily see in, not something I would like when on vacation with my cousin or let alone those with children. We complained and they did put up a bedsheet to cover the window. There was construction outside our balcony so not the best view but we weren’t in our room that much in the daytime. The door needed to be fixed and we asked but nothing was done about it. The beach isn’t far at all and there are lots of lounge chairs there to choose from. We tried the steakhouse and Italian restaurant, both were delicious and the service was great. The main buffet for meals was also great, lots of choices and everything was made there which was amazing! Lots of families and couples at this resort. If I was to go again I would choose the adults only part of the resort to stay at. Overall a great experience and would go back.
6
Devin
31 de ago. de 2025
·
A estadia foi de 7 noites
This resort is definitely NOT a 4.5 starr property like they advertise. If you upgrade your stay to a perferred customers, its sub oar even with the upgrade. Food was less than average. The room... Perfect. Huge, quiet and always cool. Beach was awful. Dirty and can't walk far because of a marina, which made the water oily and the air stinky.
This resort is definitely NOT a 4.5 starr property like they advertise. If you upgrade your stay to a perferred customers, its sub oar even with the upgrade. Food was less than average. The room... Perfect. Huge, quiet and always cool. Beach was awful. Dirty and can't walk far because of a marina, which made the water oily and the air stinky.
8
Juan Antonio
29 de nov. de 2025
·
A estadia foi de 4 noites
Nice Property,food & restaurants. Visiting the beach in Punta Cana during this summer season is not recommended.
Nice Property,food & restaurants. Visiting the beach in Punta Cana during this summer season is not recommended.
8
Sellama
1 de set. de 2025
·
A estadia foi de 12 noites
This is my second time at this hotel and I stayed almost 2 weeks. It’s safe and is kept clean. The night shows are entertaining as well as the Beach Party. The only down side, which I have already mentioned to the hotel last year, but I haven’t seen any improvement in that area this year, is the fact that they cook too many foods with “cooking wine”, which many people cannot consume. I wrote about this issue in last year’s review, and honestly, it has gotten worse. Just an example, there is no need to cook Paella with wine, even the Spaniards who invented it, don’t do that !! Yes, there are several options of foods, but at the same time, wine is present in too many of them, much more than last year. That is not the case in many other hotels I have been to in Punta Cana. I’ll give this hotel one more opportunity to adjust the “wine in most foods” situation and I’ll go back again, but if the problem persists, it’ll be my 3rd and last time. Visiting the DR would be better in winter time in the future, because with the seaweeds’ problem, it’s impossible to swim in the Caribbean Sea in the summer. Unfortunately , global warming has ruined many beaches, not only in the DR, but also in many other parts of the world.
This is my second time at this hotel and I stayed almost 2 weeks. It’s safe and is kept clean. The night shows are entertaining as well as the Beach Party. The only down side, which I have already mentioned to the hotel last year, but I haven’t seen any improvement in that area this year, is the fact that they cook too many foods with “cooking wine”, which many people cannot consume. I wrote about this issue in last year’s review, and honestly, it has gotten worse. Just an example, there is no need to cook Paella with wine, even the Spaniards who invented it, don’t do that !! Yes, there are several options of foods, but at the same time, wine is present in too many of them, much more than last year. That is not the case in many other hotels I have been to in Punta Cana. I’ll give this hotel one more opportunity to adjust the “wine in most foods” situation and I’ll go back again, but if the problem persists, it’ll be my 3rd and last time. Visiting the DR would be better in winter time in the future, because with the seaweeds’ problem, it’s impossible to swim in the Caribbean Sea in the summer. Unfortunately , global warming has ruined many beaches, not only in the DR, but also in many other parts of the world.
4
Kenneth
13 de set. de 2025
·
A estadia foi de 5 noites
Some staff was okay some looked like they didn’t want to be there. The property is falling apart after only 4 years. The beach was horrible non swim able
Some staff was okay some looked like they didn’t want to be there. The property is falling apart after only 4 years. The beach was horrible non swim able
6
Gerri
21 de set. de 2025
·
A estadia foi de 5 noites
Property itself was ok. Food wasn’t the greatest in buffet. Pretty much the same every night. The area outside of property was dirty and mostly shops abondoned Roads were flooded from rain so hard to walk around. It’s unfortunate of the sargassum on beach. Of course not hotels fault. They did best they could to clean up
Property itself was ok. Food wasn’t the greatest in buffet. Pretty much the same every night. The area outside of property was dirty and mostly shops abondoned Roads were flooded from rain so hard to walk around. It’s unfortunate of the sargassum on beach. Of course not hotels fault. They did best they could to clean up
6
Young Sun
11 de nov. de 2025
·
A estadia foi de 4 noites
Construction noise throughout stay. Rooms cleanliness so so.
Construction noise throughout stay. Rooms cleanliness so so.
8
David
31 de ago. de 2025
·
A estadia foi de 10 noites
Resort was amazing along with the people. Only downside is the restaurants are very hot. And construction near by smells and sometimes there is noise.
Resort was amazing along with the people. Only downside is the restaurants are very hot. And construction near by smells and sometimes there is noise.
4
Ivo
16 de ago. de 2025
·
A estadia foi de 7 noites
I honestly picked up the wrong hotel. They are blaming the sea grass for the odor, while in reality it is the broken sewer lines right in between the hotel and the next door new Serenade construction. This brings lots of discomfort if you are facing the construction side, and of course: it beings mosquitoes bigger than me!!!
I honestly picked up the wrong hotel. They are blaming the sea grass for the odor, while in reality it is the broken sewer lines right in between the hotel and the next door new Serenade construction. This brings lots of discomfort if you are facing the construction side, and of course: it beings mosquitoes bigger than me!!!
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Restaurante
A experiência gastronômica é variável: alguns apreciam os buffets e vários restaurantes à la carte (notavelmente o teppanyaki/japonês e o italiano), mas muitos acham a comida sem sabor ou repetitiva, têm dificuldades com reservas e relatam salas de jantar quentes devido ao ar condicionado que não funciona e a ocasionais problemas de higiene no buffet.
Avaliações dos hóspedes relacionadas
6
Gemny
18 de set. de 2025
·
A estadia foi de 7 noites
Para ser un hotel del 2020 esta muy abandonado no tienen aire en los restaurantes, la comida estaba buena y bastante variedad
Para ser un hotel del 2020 esta muy abandonado no tienen aire en los restaurantes, la comida estaba buena y bastante variedad
2
Fatima
3 de nov. de 2025
·
A estadia foi de 3 noites
The food terrible
The food terrible
10
Theodore
1 de out. de 2025
·
A estadia foi de 5 noites
Excellent resort. Food was better than average in the DR. Wait staff was very friendly. Jose and Hector at pool bar close to beach were awesome! Fun shows. Great choice of restaurants with good service. Lobby bar service was excellent as well as service personnel waiting on everyone sitting in lobby. As usual at all-inclusive resorts, sales people pressure you to buy premium service. They were pushy but not obnoxious like we have experienced at other places like Catalonia. Very nice vacation. Did not skimp on drinks. Beach was full of saugassum, but not not resorts fault. They were out cleaning every day. Minus seaweed beach was nice with lots of chairs and palm trees for shade. Beds were very comfortable and clean.
Excellent resort. Food was better than average in the DR. Wait staff was very friendly. Jose and Hector at pool bar close to beach were awesome! Fun shows. Great choice of restaurants with good service. Lobby bar service was excellent as well as service personnel waiting on everyone sitting in lobby. As usual at all-inclusive resorts, sales people pressure you to buy premium service. They were pushy but not obnoxious like we have experienced at other places like Catalonia. Very nice vacation. Did not skimp on drinks. Beach was full of saugassum, but not not resorts fault. They were out cleaning every day. Minus seaweed beach was nice with lots of chairs and palm trees for shade. Beds were very comfortable and clean.
6
Awilda Acevedo
19 de ago. de 2025
·
A estadia foi de 7 noites
There was a very strong bad smell around the property that would make me want to throw up literally. Lots of mosquitoes. Especially in the elevator . Poor hygiene at the Buffet area. There were birds eating the pastries and bread . There were flies covering the desserts. They should find a way to jeep all the food covered . Anyways , I endep up with a bug in my stomach . I couldn’t eat. Some of the restrooms were in bad condition . The only thing positive about this property was that is definitely a kids friendly property . I wouldn’t come back .
There was a very strong bad smell around the property that would make me want to throw up literally. Lots of mosquitoes. Especially in the elevator . Poor hygiene at the Buffet area. There were birds eating the pastries and bread . There were flies covering the desserts. They should find a way to jeep all the food covered . Anyways , I endep up with a bug in my stomach . I couldn’t eat. Some of the restrooms were in bad condition . The only thing positive about this property was that is definitely a kids friendly property . I wouldn’t come back .
8
Soraya
23 de set. de 2025
·
A estadia foi de 4 noites
Serenade had everything you need for an all inclusive. Dinner at Nikie Sushi or Tapenyaki was the best.
Serenade had everything you need for an all inclusive. Dinner at Nikie Sushi or Tapenyaki was the best.
8
Barbara N
28 de nov. de 2025
·
A estadia foi de 6 noites
I stayed here for 6 days. The property is lovely and well maintained. Staff are all very nice, although sometimes a language barrier as I don’t know Spanish but I made due. Beautiful and nice and open lobby/lounge area, check went smoothly. Our room was great, lots of space. Only issues we had were the bathroom was not private. There was a glass window in the shower part and you can easily see in, not something I would like when on vacation with my cousin or let alone those with children. We complained and they did put up a bedsheet to cover the window. There was construction outside our balcony so not the best view but we weren’t in our room that much in the daytime. The door needed to be fixed and we asked but nothing was done about it. The beach isn’t far at all and there are lots of lounge chairs there to choose from. We tried the steakhouse and Italian restaurant, both were delicious and the service was great. The main buffet for meals was also great, lots of choices and everything was made there which was amazing! Lots of families and couples at this resort. If I was to go again I would choose the adults only part of the resort to stay at. Overall a great experience and would go back.
I stayed here for 6 days. The property is lovely and well maintained. Staff are all very nice, although sometimes a language barrier as I don’t know Spanish but I made due. Beautiful and nice and open lobby/lounge area, check went smoothly. Our room was great, lots of space. Only issues we had were the bathroom was not private. There was a glass window in the shower part and you can easily see in, not something I would like when on vacation with my cousin or let alone those with children. We complained and they did put up a bedsheet to cover the window. There was construction outside our balcony so not the best view but we weren’t in our room that much in the daytime. The door needed to be fixed and we asked but nothing was done about it. The beach isn’t far at all and there are lots of lounge chairs there to choose from. We tried the steakhouse and Italian restaurant, both were delicious and the service was great. The main buffet for meals was also great, lots of choices and everything was made there which was amazing! Lots of families and couples at this resort. If I was to go again I would choose the adults only part of the resort to stay at. Overall a great experience and would go back.
6
Javier
3 de nov. de 2025
·
A estadia foi de 5 noites
Staff and service were great! Very welcoming and always willing to meet your needs. The area of improvement for us was the food. It lacked flavor, seasoning, variety and at times temperature. We are not complicated with food and eat most things so to us this was a standout.
Staff and service were great! Very welcoming and always willing to meet your needs. The area of improvement for us was the food. It lacked flavor, seasoning, variety and at times temperature. We are not complicated with food and eat most things so to us this was a standout.
10
Diana
27 de nov. de 2025
·
A estadia foi de 5 noites
El hotel estuvo excelente, la comida divina tienen un buffet bien variado. Realmente dude por los reviews que había visto pero nada que ver es un tremendo lugar. Los empleados excelentes todos!!! En el bar de la piscina Alejandro los atendió en todo momento
El hotel estuvo excelente, la comida divina tienen un buffet bien variado. Realmente dude por los reviews que había visto pero nada que ver es un tremendo lugar. Los empleados excelentes todos!!! En el bar de la piscina Alejandro los atendió en todo momento
6
Bridger
13 de nov. de 2025
·
A estadia foi de 6 noites
Food was very bland and overall not very good.
Food was very bland and overall not very good.
6
Amber
27 de out. de 2025
·
A estadia foi de 7 noites
We had a great time when we stayed in August. Of course it’s summer and it’s hot but some of the restaurants had NO air conditioning. The hotel is in need of paint or pressure washing. Buffet was okay, the restaurants were all delicious with great service. The app to make reservations for dinner was awful!!! I recommend you go to the front desk to make your dinner reservations. Overall it was a fun trip!
We had a great time when we stayed in August. Of course it’s summer and it’s hot but some of the restaurants had NO air conditioning. The hotel is in need of paint or pressure washing. Buffet was okay, the restaurants were all delicious with great service. The app to make reservations for dinner was awful!!! I recommend you go to the front desk to make your dinner reservations. Overall it was a fun trip!
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8
Jhonatan
há 2 semanas
·
A estadia foi de 6 noites
Comida básica, carne de boi raramente, carne de hambúrguer todos os dias
Comida básica, carne de boi raramente, carne de hambúrguer todos os dias
10
Thaty
25 de jul. de 2026
·
A estadia foi de 7 noites
Hotel e experiência perfeitas Limpo, comida boa, bebida boa Vale muito a pena
Hotel e experiência perfeitas Limpo, comida boa, bebida boa Vale muito a pena
10
Eduardo
26 de mai. de 2026
·
A estadia foi de 6 noites
Gostei bastante do hotel , e dos restaurantes que tem dentro do hotel . A roupa de cama eu tive um problema encontrei sangue , porém logo foi resolvido e um dia esqueceram de deixar toalha no quarto e demoraram quase 01 hora para reporem . A estrutura do hotel é sensacional , foi perfeita minha viagem . No início a recepção não foi tão solicita não explica exatamente nada porém eu fui descobrindo as coisas no decorrer dos dias
Gostei bastante do hotel , e dos restaurantes que tem dentro do hotel . A roupa de cama eu tive um problema encontrei sangue , porém logo foi resolvido e um dia esqueceram de deixar toalha no quarto e demoraram quase 01 hora para reporem . A estrutura do hotel é sensacional , foi perfeita minha viagem . No início a recepção não foi tão solicita não explica exatamente nada porém eu fui descobrindo as coisas no decorrer dos dias
10
RENATA
13 de mai. de 2026
·
A estadia foi de 5 noites
Quarto maravilhoso. Comida incrível!
Quarto maravilhoso. Comida incrível!
4
Caroline
17 de abr. de 2026
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A estadia foi de 5 noites
NAO é um hotel 5 estrelas!!! Nem internet tivemos durante os 5 dias la!!! A comida é ruim, ai vc tem que reservar para usar os resturantes, no dia que cheguei eu fui reservar nao tinha NENHUM disponivel para aquela noite, e tiveram 2 restaurantes que eu queria ir, mas quando fui reservar (no 1º dia) nao tinha mais vaga para nenhum dos 5 dias que fiquei la... Na praia vc precisa enfrentar fila para retirar o fast food e as bebidas, tem 1 garcom na praia, mas nem passa perto de vc... Ta bem longe de ser um hotel 5 estrelas, cuidado!
NAO é um hotel 5 estrelas!!! Nem internet tivemos durante os 5 dias la!!! A comida é ruim, ai vc tem que reservar para usar os resturantes, no dia que cheguei eu fui reservar nao tinha NENHUM disponivel para aquela noite, e tiveram 2 restaurantes que eu queria ir, mas quando fui reservar (no 1º dia) nao tinha mais vaga para nenhum dos 5 dias que fiquei la... Na praia vc precisa enfrentar fila para retirar o fast food e as bebidas, tem 1 garcom na praia, mas nem passa perto de vc... Ta bem longe de ser um hotel 5 estrelas, cuidado!
Políticas da propriedade
Check-in
Check-out
De 15:00 a 00:00
Antes das 12:00
Alguma questão?
As respostas instantâneas da IA são baseadas nas informações do hotel
Está a considerar este hotel para a sua viagem a Punta Cana?
Qual é o preço habitual das tarifas de quarto no Serenade Punta Cana Beach & Spa Resort em La Altagracia, Punta Cana?
Nos próximos 60–90 dias, as tarifas de quarto no Serenade Punta Cana Beach & Spa Resort em La Altagracia, Punta Cana costumam situar-se em torno de US$ 240 por noite para dois hóspedes, variando de US$ 228 a US$ 327.
Qual é a melhor altura para visitar o Serenade Punta Cana Beach & Spa Resort para evitar multidões?
Março é o mês mais movimentado no Serenade Punta Cana Beach & Spa Resort em La Altagracia, Punta Cana, enquanto a procura diminui na primavera e início do verão. Junho é o mês mais calmo em termos de multidões, tornando-o o período mais tranquilo para visitar se preferir menos pessoas e um acesso mais fácil às instalações no local.
Qual é o mês com as tarifas mais baixas no Serenade Punta Cana Beach & Spa Resort?
Setembro é o mês mais barato para ficar no Serenade Punta Cana Beach & Spa Resort em La Altagracia, Punta Cana, com uma média de US$ 235 por noite; Março é o mais caro, com US$ 568. As tarifas mais baixas de setembro ocorrem mesmo quando Junho é o mês mais calmo em termos de multidões.
O que está perto do Serenade Punta Cana Beach & Spa Resort – o que posso fazer na área?
O Serenade Punta Cana Beach & Spa Resort em La Altagracia, Punta Cana situa-se perto de atrações de praia como a Lagoa de Bávaro e a Praia Cabeza de Toro e oferece passeios familiares como o Parque Manati Bavaro e o Cocotal Golf and Country Club. O ambiente é propício ao relaxamento na praia e no spa, com fácil acesso a lojas e entretenimento no centro de Punta Cana.
Como se comparam os preços do Serenade Punta Cana Beach & Spa Resort com outros hotéis em Punta Cana?
O Serenade Punta Cana Beach & Spa Resort em La Altagracia, Punta Cana é mais barato do que 10 de 16 hotéis comparáveis nas proximidades, com uma mediana típica de US$ 297 por noite em comparação com cerca de US$ 375 para os seus pares.
Como é que o preço por noite em Serenade Punta Cana Beach & Spa Resort em Punta Cana se compara com as últimas semanas?
O preço atual no Serenade Punta Cana Beach & Spa Resort em Punta Cana é US$ 267 por noite para dois hóspedes, o que é elevado para este hotel: cerca de 15% acima da sua média US$ 231 nos últimos 60 dias. A maioria das noites nesse período situou-se entre US$ 184 e US$ 325.
Preços para as próximas datas
novembro 2026
dom. | seg. | ter. | qua. | qui. | sex. | sáb. |
|---|---|---|---|---|---|---|
dezembro 2026
dom. | seg. | ter. | qua. | qui. | sex. | sáb. |
|---|---|---|---|---|---|---|
Mais barato
Mais caro
Preço médio por noite em todas as ofertas, impostos e taxas incluídos.
Preços em USD para 2 hóspedes atualizados diariamente.
- 2026-11-06: 370.69446472668454USD
- 2026-11-07: 295.75621961499024USD
- 2026-11-08: 273.77434118545534USD
- 2026-11-09: 260.21542122688294USD
- 2026-11-10: 259.22221786024477USD
- 2026-11-11: 249.29033726651002USD
- 2026-11-12: 259.22221786024477USD
- 2026-11-13: 353.5751260209045USD
- 2026-11-14: 354.7076254963989USD
- 2026-11-15: 261.784228770813USD
- 2026-11-16: 250.79328955604552USD
- 2026-11-17: 250.79328955604552USD
- 2026-11-18: 286.76364380804443USD
- 2026-11-19: 303.749639230133USD
- 2026-11-20: 344.71585948150636USD
- 2026-11-21: 345.09956158355715USD
- 2026-11-22: 344.71585948150636USD
- 2026-11-23: 274.4501909385223USD
- 2026-11-24: 273.77434118545534USD
- 2026-11-25: 274.4501909385223USD
- 2026-11-26: 252.70611937028502USD
- 2026-11-27: 393.67553336416626USD
- 2026-11-28: 409.6623385783081USD
- 2026-11-29: 317.711735533081USD
- 2026-11-30: 252.70611937028502USD
- 2026-12-01: 230.80975752626037USD
- 2026-12-02: 289.76118041574097USD
- 2026-12-03: 331.72659087506105USD
- 2026-12-04: 344.71585948150636USD
- 2026-12-05: 331.4164656920471USD
- 2026-12-06: 230.80975752626037USD
- 2026-12-07: 303.749639230133USD
- 2026-12-08: 241.80069674102782USD
- 2026-12-09: 303.749639230133USD
- 2026-12-10: 241.80069674102782USD
- 2026-12-11: NO DATA
- 2026-12-12: NO DATA
- 2026-12-13: 303.749639230133USD
- 2026-12-14: 303.749639230133USD
- 2026-12-15: 303.749639230133USD
- 2026-12-16: 303.749639230133USD
- 2026-12-17: 220.0954035767212USD
- 2026-12-18: 327.7298640594177USD
- 2026-12-19: 301.4495356187439USD
- 2026-12-20: 300.7521026224365USD
- 2026-12-21: 301.4495356187439USD
- 2026-12-22: 300.7521026224365USD
- 2026-12-23: 379.12390327304075USD
- 2026-12-24: 617.4910444751587USD
- 2026-12-25: 528.5052204911499USD
- 2026-12-26: 553.5621583200989USD
- 2026-12-27: 439.63763662298584USD
- 2026-12-28: 458.6219784448242USD
- 2026-12-29: 603.5025856607666USD
- 2026-12-30: 651.463035319336USD
- 2026-12-31: 879.075870611023USD
- 2027-01-01: NO DATA
- 2027-01-02: NO DATA
- 2027-01-03: NO DATA
- 2027-01-04: NO DATA
- 2027-01-05: NO DATA
- 2027-01-06: NO DATA
Contacte o alojamento com antecedência se planeia chegar após as 12:00, através dos dados que constam na sua confirmação de reserva. Os funcionários da receção irão receber os clientes à chegada. A informação fornecida pelo alojamento pode ser traduzida recorrendo a ferramentas de tradução automática.
O check-in deve ser efetuado por alguém com uma idade mínima de 18 anos.
- Podem aplicar-se sobretaxas por pessoa extra, variando consoante a política do alojamento.
- No check-in, terá de apresentar identificação oficial com fotografia, bem como um cartão de crédito ou de débito ou depósito em numerário para cobrir eventuais despesas suplementares.
- Os pedidos especiais estão sujeitos a disponibilidade no momento do check-in e poderão incorrer em custos adicionais. Não é possível garantir pedidos especiais.
- Os clientes deverão contactar este alojamento antecipadamente para reservar berços/camas para crianças
- Este alojamento aceita cartões de crédito, cartões de débito, pagamentos através de dispositivos móveis e numerário
- Opções de pagamento através de dispositivos móveis: Google Pay e Apple Pay
- O alojamento dispõe dos seguintes elementos de segurança: detetor de monóxido de carbono, extintor, detetor de fumo, sistema de segurança e kit de primeiros socorros.
- Este alojamento tem espaços exteriores, tais como varandas, pátios, terraços que podem não ser adequados para crianças. Em caso de dúvidas, recomendamos que contacte o alojamento antes da sua chegada para confirmar se pode ficar num quarto adequado
- A piscina está aberta das 8:00 às 18:30.
- Algumas instalações poderão ter acesso restrito. Contacte o alojamento para obter mais informações, utilizando os contactos que constam na sua confirmação de reserva.
- Não é necessário automóvel para aceder ao alojamento.
- Estadia de animais de estimação: 6000 DOP por animal, por noite
- Os animais de serviço estão isentos de taxas
A lista anterior pode não estar completa. As taxas e os depósitos podem não incluir impostos e estão sujeitos a alterações.
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Estacionamento gratuito
Parking Onsite
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Restaurante
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Sauna
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Área designada para fumadores
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24-Hour Front Desk
Internet
Wi-fi gratuito