The Marble Arch London
"Petit-déjeuner satisfaisant"
"Idéalement situé"
"Supers magasins à proximité"
"Personnel accueillant"
Équipements
Réception ouverte 24h/24
Climatisation
Ascenseur
Service en chambre
Nettoyage à sec
Coffre-fort
Description de l'établissement
Experience luxury in Marylebone with spacious rooms, marble bathrooms, and 24-hour room service, just minutes from Oxford Street.
Emplacement
A quelques minutes de marche seulement de la station de métro Marble Arch. L'Hôtel est idéalement situé pour faire les boutiques, à moins de 2 minutes à pied de la rue la plus animée de Londres, Oxford Street.
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From
282 $US
/nuit
Avis des voyageurs
6.5
Agréable
Basé sur 1 757 avis vérifiés
Qui séjourne ici ?
Affaires
36%
Couples
37%
Familles
11%
Groupes
9%
Solo
3%
Ce qu'en disent des voyageurs
Résumé généré par l'IA basé sur les avis récents des voyageurs
D'après les récents avis, le Park Grand Mayfair se distingue par son emplacement central près d'Hyde Park, tandis que les inconvénients fréquemment mentionnés incluent des chambres très petites ou en sous-sol, des problèmes occasionnels d'entretien et de propreté, et des équipements limités principalement à une salle de petit-déjeuner.
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Ce qu'en disent des voyageurs
D'après les récents avis, le Park Grand Mayfair se distingue par son emplacement central près d'Hyde Park, tandis que les inconvénients fréquemment mentionnés incluent des chambres très petites ou en sous-sol, des problèmes occasionnels d'entretien et de propreté, et des équipements limités principalement à une salle de petit-déjeuner.
Le personnel est largement salué pour sa gentillesse et son amabilité, avec des mentions de services tels qu'un enregistrement anticipé, de l'aide pour les bagages et des attentions particulières. Plusieurs clients ont signalé des chambres ne correspondant pas aux photos, des murs fins ou du bruit de la rue, des odeurs de fumée et des problèmes sporadiques avec la climatisation ou la télévision. Le petit-déjeuner est souvent copieux et savoureux, avec des œufs préparés à la demande, bien que plusieurs critiques aient trouvé les plats chauds tièdes. Dans l’ensemble, cet hôtel convient aux voyageurs qui privilégient l'emplacement à l'espace et aux équipements.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Équipements
Les équipements se limitent à une salle de petit-déjeuner ; plusieurs avis notent l'absence de bar et de service d'étage, et l'un mentionne que l'ascenseur ne fonctionne pas. Un parking à proximité est disponible, mais il est coûteux.
Avis de voyageur à ce sujet
8
Sean
3 mai 2025
·
A séjourné 1 nuit
Check in wasn’t the fastest, nice clean hotel. Very annoying we had to tune the Television in every time we turned it on to the loss off nearly ten minutes each time. Cracked floor tiles in the shower room. Room very hot even with the aircon on the lowest setting of 19 degrees. Local parking was £38 around the corner for the one nights stay
Check in wasn’t the fastest, nice clean hotel. Very annoying we had to tune the Television in every time we turned it on to the loss off nearly ten minutes each time. Cracked floor tiles in the shower room. Room very hot even with the aircon on the lowest setting of 19 degrees. Local parking was £38 around the corner for the one nights stay
10
Ahmad
14 août 2023
·
A séjourné 3 nuits
Excellent location, nice rooms, helpful staff, but limited room service
Excellent location, nice rooms, helpful staff, but limited room service
8
SONIA
12 août 2024
·
A séjourné 1 nuit
The room was small but all the facilities required were provided.
The room was small but all the facilities required were provided.
8
Denise
26 juin 2025
·
A séjourné 2 nuits
Lovely hotel with all thebkiyyle extras to make your stay enjoyable. Obviously a woman involved in the planning, some nice touches: water, fruit, ear-buds, cotton wool, elemis toiletries, slippers, plus a delicious brekkie!
Lovely hotel with all thebkiyyle extras to make your stay enjoyable. Obviously a woman involved in the planning, some nice touches: water, fruit, ear-buds, cotton wool, elemis toiletries, slippers, plus a delicious brekkie!
8
steven
10 avr. 2024
·
A séjourné 1 nuit
Typical small london room, but clean and adequately comfortable bed. Pictures of room (Club Room) look deceiving, or at least I did not get the type of room I ordered. The staff was excellent and very helpful and courteous. They get a 5 star A plus rating. I was a sole traveler annd stayed only one night and room was barely adequate in size.I could not imagine the difficulty for two people for a more extended stay. Hotel lacked amenities except for a small breakfast room, although there was free bottled water in the room. Again, the staff was excellent and must be commended for their services.
Typical small london room, but clean and adequately comfortable bed. Pictures of room (Club Room) look deceiving, or at least I did not get the type of room I ordered. The staff was excellent and very helpful and courteous. They get a 5 star A plus rating. I was a sole traveler annd stayed only one night and room was barely adequate in size.I could not imagine the difficulty for two people for a more extended stay. Hotel lacked amenities except for a small breakfast room, although there was free bottled water in the room. Again, the staff was excellent and must be commended for their services.
6
Sara
6 déc. 2022
·
A séjourné 19 329 nuits
It was dirty ,the eluvator not working
It was dirty ,the eluvator not working
10
Lisa
3 juil. 2024
·
A séjourné 1 nuit
The Park Grand Marble Arch Hotel was very conveniently located and very good value compared with other hotels nearby. The staff were very friendly and helpful, fresh fruit was available at reception and in my room, and everything was provided for a comfortable overnight stay in central London.
The Park Grand Marble Arch Hotel was very conveniently located and very good value compared with other hotels nearby. The staff were very friendly and helpful, fresh fruit was available at reception and in my room, and everything was provided for a comfortable overnight stay in central London.
6
Peter
25 juil. 2024
·
A séjourné 4 nuits
Let’s clear up one thing now, this is not a 5* hotel but was awarded a 5* rating by the AA as a B&B. Yes there is a restaurant - the only one where breakfast is served. That’s it. Room service - doesn’t exist, that’s for cleaning services only. The rooms are very, very small but comfortable enough. The carpets do let the place down as they are rather old and worn but that aside, the staff are nice and helpful. If you want a convenient place to stay adjacent to Marble Arch and Oxford St, than you will be very pleased but be prepared to pay a price for this.
Let’s clear up one thing now, this is not a 5* hotel but was awarded a 5* rating by the AA as a B&B. Yes there is a restaurant - the only one where breakfast is served. That’s it. Room service - doesn’t exist, that’s for cleaning services only. The rooms are very, very small but comfortable enough. The carpets do let the place down as they are rather old and worn but that aside, the staff are nice and helpful. If you want a convenient place to stay adjacent to Marble Arch and Oxford St, than you will be very pleased but be prepared to pay a price for this.
2
Deborah
15 juil. 2025
·
A séjourné 2 nuits
There is no restaurant There is no Room service We did not have a deluxe double room despite it was booked and confirmed moths ago and i notified them we would be late checking in. I have given the gotel chance to respond but honesty i dont think they care. The staff were good e
There is no restaurant There is no Room service We did not have a deluxe double room despite it was booked and confirmed moths ago and i notified them we would be late checking in. I have given the gotel chance to respond but honesty i dont think they care. The staff were good e
10
Verity
11 juil. 2025
·
A séjourné 1 nuit
We were allowed to check in early and leave our bags with reception, which was very helpful. Similarly, that allowed us to leave our bags after check out. It made shopping so much easier. Whilst it might have been nice to get a drink in the hotel bar after the event we went to, they don’t have this facility. Other than that it was a lovely stay. Would recommend going to a local shop before heading back to the hotel if another guest found themselves in the same position.
We were allowed to check in early and leave our bags with reception, which was very helpful. Similarly, that allowed us to leave our bags after check out. It made shopping so much easier. Whilst it might have been nice to get a drink in the hotel bar after the event we went to, they don’t have this facility. Other than that it was a lovely stay. Would recommend going to a local shop before heading back to the hotel if another guest found themselves in the same position.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Propreté
Les commentaires sur la propreté sont mitigés : de nombreux clients ont trouvé les chambres très propres, mais plusieurs ont signalé des salles de bains sales ou moisis, du linge de lit taché ou sale, des odeurs de fumée persistantes, et des moquettes ou des équipements usés.
Avis de voyageur à ce sujet
2
Ashleigh
21 mars 2023
·
A séjourné 2 nuits
Stayed at this hotel for 1 night, was meant to be 2 nights but it was that bad we left! I honestly cannot believe this is awarded 5 stars more like 2 star! The windows & curtains were filthy, the bed bowed in the middle, the sink was ready to collapse as the wood underneath it had rotted away & the disgusting smell in the bathroom put me off even having a shower. I honestly couldn’t wait to check out of this hotel!
Stayed at this hotel for 1 night, was meant to be 2 nights but it was that bad we left! I honestly cannot believe this is awarded 5 stars more like 2 star! The windows & curtains were filthy, the bed bowed in the middle, the sink was ready to collapse as the wood underneath it had rotted away & the disgusting smell in the bathroom put me off even having a shower. I honestly couldn’t wait to check out of this hotel!
2
Michelle
15 juil. 2025
·
A séjourné 8 nuits
I just like the location. Other than that, I regret staying there. Washroom is dirty, dirty kitchen sink and under the sink, utensils not washed properly, and lots hair on floor/not mopped well and dusty. I should have taken photos as soon as I came in. The owner needs to talk to the cleaner or check after cleaning.
I just like the location. Other than that, I regret staying there. Washroom is dirty, dirty kitchen sink and under the sink, utensils not washed properly, and lots hair on floor/not mopped well and dusty. I should have taken photos as soon as I came in. The owner needs to talk to the cleaner or check after cleaning.
2
Carl
24 juil. 2023
·
A séjourné 2 nuits
This was a horrible experience. A terrible room, dirty covers, and poorly cleaned. Very small room, with a View to taped and sealed windows 1.5 meters away. The floor and wall by the windows were very wet and pretty unhealty to look at and to step un. I made sure to document everything. If this was a cheap room, a hostel or something worse, I could accept it, but I paid almost 6000 danish kroner for two nights without breakfast. And now a few weeks after my stay they withdraw almost 400 danish kroner extra .. maybe because the mini fridge didnt work.
This was a horrible experience. A terrible room, dirty covers, and poorly cleaned. Very small room, with a View to taped and sealed windows 1.5 meters away. The floor and wall by the windows were very wet and pretty unhealty to look at and to step un. I made sure to document everything. If this was a cheap room, a hostel or something worse, I could accept it, but I paid almost 6000 danish kroner for two nights without breakfast. And now a few weeks after my stay they withdraw almost 400 danish kroner extra .. maybe because the mini fridge didnt work.
10
Lisa
8 sept. 2024
·
A séjourné 5 nuits
Great hotel to stay. Really lovely staff and great location. Rooms clean and tidy. Will definitely look at booking again when back in london. Thanks for a great stay 😀
Great hotel to stay. Really lovely staff and great location. Rooms clean and tidy. Will definitely look at booking again when back in london. Thanks for a great stay 😀
4
Bryony
20 sept. 2023
·
A séjourné 2 nuits
The room was falling apart. The shower knob was coming off, tiles were missing, things didn’t work, the carpet felt gross and our sheets were stained. Wouldn’t recommend
The room was falling apart. The shower knob was coming off, tiles were missing, things didn’t work, the carpet felt gross and our sheets were stained. Wouldn’t recommend
4
Cassandra
24 févr. 2024
·
A séjourné 1 nuit
The entrance to the hotel was nice. Reception staff were pleasant. When we walked in the room it smelled of cigarette smoke with air freshener over the top. The room itself was clean but quite small. Fine for 1 night but not a longer stay. The bathroom however was quite disgusting and in much need of renovation. Loose floor tiles and wall tiles. The shower cubicle obviously leaks and there has been some awful silicon work done to try and fix it. Dirty marks and limescale everywhere, which is pretty obvious in a black and silver room. The wooden vanity unity was all corroded where water has ingressed over time. All of this resulted in a very strong mouldy mildew smell that was quite overpowering. Even with the door shut i could still smell it whilst laying in bed. We didn't want to use the shower because it was so gross. Very unexpected for £210 a night. Disappointed and wouldn't stay again.
The entrance to the hotel was nice. Reception staff were pleasant. When we walked in the room it smelled of cigarette smoke with air freshener over the top. The room itself was clean but quite small. Fine for 1 night but not a longer stay. The bathroom however was quite disgusting and in much need of renovation. Loose floor tiles and wall tiles. The shower cubicle obviously leaks and there has been some awful silicon work done to try and fix it. Dirty marks and limescale everywhere, which is pretty obvious in a black and silver room. The wooden vanity unity was all corroded where water has ingressed over time. All of this resulted in a very strong mouldy mildew smell that was quite overpowering. Even with the door shut i could still smell it whilst laying in bed. We didn't want to use the shower because it was so gross. Very unexpected for £210 a night. Disappointed and wouldn't stay again.
10
Christine
12 juil. 2025
·
A séjourné 1 nuit
Fantastic hotel in a great location for restaurants, Oxford St shopping and Hyde Park. Our room was spacious, comfortable and clean and the breakfast selection was plentiful with freshly cooked eggs to order. But the cherry on the cake is the staff, Galina in particular really went out of her way to make our stay memorable. She's so helpful and cheerful, and asset to any establishment.
Fantastic hotel in a great location for restaurants, Oxford St shopping and Hyde Park. Our room was spacious, comfortable and clean and the breakfast selection was plentiful with freshly cooked eggs to order. But the cherry on the cake is the staff, Galina in particular really went out of her way to make our stay memorable. She's so helpful and cheerful, and asset to any establishment.
10
Tobias
14 sept. 2024
·
A séjourné 1 nuit
Really enjoyed our stay here the hotel is amazing so clean, modern and fresh and see defo 5star ratings
Really enjoyed our stay here the hotel is amazing so clean, modern and fresh and see defo 5star ratings
10
SUSAN
30 sept. 2024
·
A séjourné 2 nuits
Clean rooms staff very helpful. Breakfast was good with lots of options.
Clean rooms staff very helpful. Breakfast was good with lots of options.
10
Noel
21 juin 2025
·
A séjourné 1 nuit
Clean, good location. Staff pleasant
Clean, good location. Staff pleasant
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Chambres
Les chambres tendent à être petites (certaines en sous-sol ou sans fenêtre) et plusieurs clients mentionnent une mauvaise insonorisation, un manque de lumière naturelle, et des problèmes de climatisation ou de télévision. Quelques chambres sont spacieuses et confortables, mais les attentes ne correspondent parfois pas aux photos.
Avis de voyageur à ce sujet
6
Keely
28 juil. 2024
·
A séjourné 1 nuit
Staff and cleanliness upon arrival was great, couldn’t fault the staff they were lovely, We booked the deluxe double room, which we got a room in the basement with no functioning window to get any air it was very small, I’m no good with small areas was very claustrophobic, none of the pictures show rooms without windows so didn’t think this would be a problem. asked if we can move they moved us to a slightly bigger room, don’t think it was great value for money but is in a great location. Rooms are definitely not sound proof could hear all of the convos from next door especially in early hours of the morning, breakfast was great we couldn’t fault this, overall hotel is good staff are lovely but just a lot of money for the type of rooms we were given.
Staff and cleanliness upon arrival was great, couldn’t fault the staff they were lovely, We booked the deluxe double room, which we got a room in the basement with no functioning window to get any air it was very small, I’m no good with small areas was very claustrophobic, none of the pictures show rooms without windows so didn’t think this would be a problem. asked if we can move they moved us to a slightly bigger room, don’t think it was great value for money but is in a great location. Rooms are definitely not sound proof could hear all of the convos from next door especially in early hours of the morning, breakfast was great we couldn’t fault this, overall hotel is good staff are lovely but just a lot of money for the type of rooms we were given.
4
Mark
6 juin 2025
·
A séjourné 1 nuit
Not a 4 star! Property is in a great area just off Marble Arch, reception area is nice and the staff are helpful however the single rooms on the lower ground floor are grim! Damp cold and windowless, very unpleasant to sleep in
Not a 4 star! Property is in a great area just off Marble Arch, reception area is nice and the staff are helpful however the single rooms on the lower ground floor are grim! Damp cold and windowless, very unpleasant to sleep in
10
Jennifer
5 juil. 2024
·
A séjourné 1 nuit
Lovely hotel, very clean and rooms were a great size. Room was ready early for check in and service at reception was great. Plenty of clean towels provided in the room and Elemis toiletries. Very reasonably priced and great location. Would definitely stay again when we come to London next.
Lovely hotel, very clean and rooms were a great size. Room was ready early for check in and service at reception was great. Plenty of clean towels provided in the room and Elemis toiletries. Very reasonably priced and great location. Would definitely stay again when we come to London next.
6
Joseph
20 août 2024
·
A séjourné 4 nuits
Single room with a single bed is extremely small. On the websites wrong size is displayed.
Single room with a single bed is extremely small. On the websites wrong size is displayed.
8
Reece
29 sept. 2024
·
A séjourné 1 nuit
Check in and staff were amazing, entry was lovely...but when we arrived in our room it was nothing like any of the pics showed, very cramped but was nice and cosy when in even if the tv and some parts of furniture were damaged/aged. Breakfast was lovely and was easy to get in and out of the hotel.
Check in and staff were amazing, entry was lovely...but when we arrived in our room it was nothing like any of the pics showed, very cramped but was nice and cosy when in even if the tv and some parts of furniture were damaged/aged. Breakfast was lovely and was easy to get in and out of the hotel.
4
Jon
6 avr. 2025
·
A séjourné 1 nuit
Stayed one night. Can’t fault the staff. All were friendly, welcoming, and attentive. The problem is with the hotel itself. My room stank of cigarettes and when I spoke to the reception they said they knew about it and a previous guest had been smoking in a neighbouring room, and that unfortunately there were no alternative rooms available. So I put up with it. However, i noticed the smell intensified over the duration of my stay and was worse in the bathroom, especially in the morning. I suspect the smoke is being brought in from a smoking area outside via ventilation. I was given a ground floor room and immediately outside the window is a narrow alley with residential houses on it. Sound insulation is incredibly poor so i could hear residents coming and going and their conversations very clearly and at all hours. I could also hear guests in the next room riffling through their bags, and every word of their conversation. And more. The walls are wafer thin. I didn’t sleep well as a result. The positives are that the bed and pillows were very comfortable and the shower was fantastic. And again, staff were great. Its just the building itself has significant flaws preventing it from being a great place to stay.
Stayed one night. Can’t fault the staff. All were friendly, welcoming, and attentive. The problem is with the hotel itself. My room stank of cigarettes and when I spoke to the reception they said they knew about it and a previous guest had been smoking in a neighbouring room, and that unfortunately there were no alternative rooms available. So I put up with it. However, i noticed the smell intensified over the duration of my stay and was worse in the bathroom, especially in the morning. I suspect the smoke is being brought in from a smoking area outside via ventilation. I was given a ground floor room and immediately outside the window is a narrow alley with residential houses on it. Sound insulation is incredibly poor so i could hear residents coming and going and their conversations very clearly and at all hours. I could also hear guests in the next room riffling through their bags, and every word of their conversation. And more. The walls are wafer thin. I didn’t sleep well as a result. The positives are that the bed and pillows were very comfortable and the shower was fantastic. And again, staff were great. Its just the building itself has significant flaws preventing it from being a great place to stay.
4
Jose
10 août 2024
·
A séjourné 1 nuit
The room looks like nothing in the picture. Hotel is out-dated in design with very small rooms. It was expensive too.
The room looks like nothing in the picture. Hotel is out-dated in design with very small rooms. It was expensive too.
6
Jenny
26 mai 2025
·
A séjourné 2 nuits
Room was very dark with little natural light and service was ok, but that was it.
Room was very dark with little natural light and service was ok, but that was it.
6
Rabia
10 juil. 2025
·
A séjourné 1 nuit
Great location staff amazing, just the room we had in the basement as too close to the doors and steps so very noisy
Great location staff amazing, just the room we had in the basement as too close to the doors and steps so very noisy
6
ian
15 juil. 2025
·
A séjourné 2 nuits
Number of issues, room did not reflect images on website, very small with no room to move around. air con not working and even after reporting it, never got a follow up call. Fridge not plugged in so took time to get to temp which due to weather, should have been on at arrival. Breakfast good
Number of issues, room did not reflect images on website, very small with no room to move around. air con not working and even after reporting it, never got a follow up call. Fridge not plugged in so took time to get to temp which due to weather, should have been on at arrival. Breakfast good
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Service
Le service est un point fort, avec de nombreux commentaires faisant état d'un personnel amical et serviable, d'une aide pour l'enregistrement anticipé et d'attentions particulières. Des plaintes occasionnelles incluent une réception distante, des suivis lents ou manqués, et des changements de chambre mal gérés.
Avis de voyageur à ce sujet
10
Claire-ann
18 juil. 2025
·
A séjourné 1 nuit
Perfect for our BST Hyde Park event, very short walk to and from event. Lovely and friendly reception staff who also arranged early check in. I would definitely book again
Perfect for our BST Hyde Park event, very short walk to and from event. Lovely and friendly reception staff who also arranged early check in. I would definitely book again
10
Howard
16 sept. 2024
·
A séjourné 3 nuits
The room was immaculate, quiet, and comfortable. The staff was always smiling and quick to offer assistance. 2 blocks to subway and bus stops was lovely. We would stay there again.
The room was immaculate, quiet, and comfortable. The staff was always smiling and quick to offer assistance. 2 blocks to subway and bus stops was lovely. We would stay there again.
10
David
1 juil. 2024
·
A séjourné 1 nuit
When we arrived at the hotel to drop our bags off the lady on reception couldn’t have been more helpful. She offered us a welcome glass of Prosecco and asked us about what our plans were. When I informed them it was a 40th birthday celebration they asked if we’d like a complimentary bottle sent to our room for when we returned. They also made the bed with a swan towel and rose petals. The hotel reception was stunning and the rooms were very clean with comfortable beds. The facilities at the hotel were really good and the breakfast was very nice. I would highly recommend this hotel.
When we arrived at the hotel to drop our bags off the lady on reception couldn’t have been more helpful. She offered us a welcome glass of Prosecco and asked us about what our plans were. When I informed them it was a 40th birthday celebration they asked if we’d like a complimentary bottle sent to our room for when we returned. They also made the bed with a swan towel and rose petals. The hotel reception was stunning and the rooms were very clean with comfortable beds. The facilities at the hotel were really good and the breakfast was very nice. I would highly recommend this hotel.
6
Kyra
13 juil. 2025
·
A séjourné 4 nuits
The hotel was in great proximity for our needs and very clean although reception staff seemed a little aloof and somewhat unfriendly.
The hotel was in great proximity for our needs and very clean although reception staff seemed a little aloof and somewhat unfriendly.
10
Christine
12 juil. 2025
·
A séjourné 1 nuit
Fantastic hotel in a great location for restaurants, Oxford St shopping and Hyde Park. Our room was spacious, comfortable and clean and the breakfast selection was plentiful with freshly cooked eggs to order. But the cherry on the cake is the staff, Galina in particular really went out of her way to make our stay memorable. She's so helpful and cheerful, and asset to any establishment.
Fantastic hotel in a great location for restaurants, Oxford St shopping and Hyde Park. Our room was spacious, comfortable and clean and the breakfast selection was plentiful with freshly cooked eggs to order. But the cherry on the cake is the staff, Galina in particular really went out of her way to make our stay memorable. She's so helpful and cheerful, and asset to any establishment.
10
Colin
3 août 2025
·
A séjourné 1 nuit
Perfect staff. Made us feel like millionaires.
Perfect staff. Made us feel like millionaires.
10
Scott
25 janv. 2023
·
A séjourné 4 nuits
I stayed at the Marble Arch London for a long weekend. It was excellent. The room was very nice and the staff were so friendly. In particular I’d like to thank PooJA who really went above and beyond, she was really helpful and lovely
I stayed at the Marble Arch London for a long weekend. It was excellent. The room was very nice and the staff were so friendly. In particular I’d like to thank PooJA who really went above and beyond, she was really helpful and lovely
10
Raul
25 mars 2025
·
A séjourné 4 nuits
In general, great property and location. The staff very professional, accommodating and helpful. My room could use a bit of an update but overall I was very happy with my stay. I will book here again on my next visit.
In general, great property and location. The staff very professional, accommodating and helpful. My room could use a bit of an update but overall I was very happy with my stay. I will book here again on my next visit.
6
Catherine
21 juil. 2024
·
A séjourné 1 nuit
We booked to stay in the 'Park Grand Marble Arch'. But 2 days before arrival we received an email to say there was a problem and we were being moved to the Grand Royale Hyde Park. Disappointing that at such short notice we were moved. Customer service regarding this move was limited and vague. Still refining emails asking how it start was at the Park Grand. All very bizarre!?!
We booked to stay in the 'Park Grand Marble Arch'. But 2 days before arrival we received an email to say there was a problem and we were being moved to the Grand Royale Hyde Park. Disappointing that at such short notice we were moved. Customer service regarding this move was limited and vague. Still refining emails asking how it start was at the Park Grand. All very bizarre!?!
2
Clare
14 avr. 2023
·
A séjourné 2 nuits
Awful customer service terrible reception staff! Would not accept my card payment. Staff would then not allow me to leave the building even though I said I had another card in my car. Then I have ended up paying twice so I need a refund. Will never stay again!
Awful customer service terrible reception staff! Would not accept my card payment. Staff would then not allow me to leave the building even though I said I had another card in my car. Then I have ended up paying twice so I need a refund. Will never stay again!
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Emplacement
Emplacement central constamment salué, à proximité d'Hyde Park, de Marble Arch, d'Oxford Street et des transports en commun, dans un quartier généralement piétonnier et calme.
Avis de voyageur à ce sujet
10
Claire-ann
18 juil. 2025
·
A séjourné 1 nuit
Perfect for our BST Hyde Park event, very short walk to and from event. Lovely and friendly reception staff who also arranged early check in. I would definitely book again
Perfect for our BST Hyde Park event, very short walk to and from event. Lovely and friendly reception staff who also arranged early check in. I would definitely book again
10
Howard
16 sept. 2024
·
A séjourné 3 nuits
The room was immaculate, quiet, and comfortable. The staff was always smiling and quick to offer assistance. 2 blocks to subway and bus stops was lovely. We would stay there again.
The room was immaculate, quiet, and comfortable. The staff was always smiling and quick to offer assistance. 2 blocks to subway and bus stops was lovely. We would stay there again.
8
Douglas
7 juin 2025
·
A séjourné 1 nuit
Fabulous location near Marble Arch. Close to great restaurants, shopping, and Hyde Park.
Fabulous location near Marble Arch. Close to great restaurants, shopping, and Hyde Park.
10
Christine
12 juil. 2025
·
A séjourné 1 nuit
Fantastic hotel in a great location for restaurants, Oxford St shopping and Hyde Park. Our room was spacious, comfortable and clean and the breakfast selection was plentiful with freshly cooked eggs to order. But the cherry on the cake is the staff, Galina in particular really went out of her way to make our stay memorable. She's so helpful and cheerful, and asset to any establishment.
Fantastic hotel in a great location for restaurants, Oxford St shopping and Hyde Park. Our room was spacious, comfortable and clean and the breakfast selection was plentiful with freshly cooked eggs to order. But the cherry on the cake is the staff, Galina in particular really went out of her way to make our stay memorable. She's so helpful and cheerful, and asset to any establishment.
10
Iain
7 nov. 2024
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A séjourné 2 nuits
Very nice hotel. A bit on the pricy side, but that's probably just London prices. Great location five minutes from Hyde Park and Marble Arch Tube Station. The staff were all lovely too.
Very nice hotel. A bit on the pricy side, but that's probably just London prices. Great location five minutes from Hyde Park and Marble Arch Tube Station. The staff were all lovely too.
8
Tom
3 juil. 2024
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A séjourné 1 nuit
Perfect location.
Perfect location.
10
Steven
24 janv. 2025
·
A séjourné 4 nuits
Great location
Great location
8
Ali
25 mars 2023
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A séjourné 9 nuits
Great location if you want to stay close to Oxford Street. Decent sized rooms. Good service.
Great location if you want to stay close to Oxford Street. Decent sized rooms. Good service.
8
Dawn
8 sept. 2024
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A séjourné 1 nuit
Very quiet area near Marylebone and Oxford street for shopping . Staff were lovely. We were offered a glass of fiz on arrival . The lobby area offered fresh strawberries and bottled water . Although we were too early to check in a coffee was offered in the dining room which was very kind. Room was small, but suited our stay perfectly. Would recommend this hotel
Very quiet area near Marylebone and Oxford street for shopping . Staff were lovely. We were offered a glass of fiz on arrival . The lobby area offered fresh strawberries and bottled water . Although we were too early to check in a coffee was offered in the dining room which was very kind. Room was small, but suited our stay perfectly. Would recommend this hotel
8
Kalpana
11 août 2024
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A séjourné 2 nuits
Nice stay for 2 nights. Very convenient location .
Nice stay for 2 nights. Very convenient location .
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Repas
Le petit-déjeuner est largement salué pour sa variété et ses œufs préparés à la demande avec un personnel attentif, mais plusieurs critiques ont trouvé les plats chauds tièdes ou moyens. Les possibilités de restauration sur place se limitent par ailleurs au petit-déjeuner, sans bar ni service d'étage.
Avis de voyageur à ce sujet
10
Wendy
20 oct. 2024
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A séjourné 1 nuit
Absolutely spot on - bags stored early and taken to our room for us. Reception with fresh fruit/chocolates etc for guests. Breakfast fabulous choice and offer of eggs cooked differently/omelettes. Ladies in catering so attentive. Absolutely fabulous gem of a hotel - will definitely go back.
Absolutely spot on - bags stored early and taken to our room for us. Reception with fresh fruit/chocolates etc for guests. Breakfast fabulous choice and offer of eggs cooked differently/omelettes. Ladies in catering so attentive. Absolutely fabulous gem of a hotel - will definitely go back.
10
Anwar
20 juin 2024
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A séjourné 2 nuits
A very high standard of services that makes every guest as a special. A spacious room plus a delicious breakfast buffet served with a fruity delicious taste of coffee , that’s what I called a truly English hospitality.
A very high standard of services that makes every guest as a special. A spacious room plus a delicious breakfast buffet served with a fruity delicious taste of coffee , that’s what I called a truly English hospitality.
10
jayne
9 juil. 2024
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A séjourné 1 nuit
The hotel was in a great location next to Hyde park. Staff at breakfast were really good and very helpful nothing was too much trouble for them. Breakfast was good but a little cold but they made you any thing you wanted
The hotel was in a great location next to Hyde park. Staff at breakfast were really good and very helpful nothing was too much trouble for them. Breakfast was good but a little cold but they made you any thing you wanted
10
Christine
12 juil. 2025
·
A séjourné 1 nuit
Fantastic hotel in a great location for restaurants, Oxford St shopping and Hyde Park. Our room was spacious, comfortable and clean and the breakfast selection was plentiful with freshly cooked eggs to order. But the cherry on the cake is the staff, Galina in particular really went out of her way to make our stay memorable. She's so helpful and cheerful, and asset to any establishment.
Fantastic hotel in a great location for restaurants, Oxford St shopping and Hyde Park. Our room was spacious, comfortable and clean and the breakfast selection was plentiful with freshly cooked eggs to order. But the cherry on the cake is the staff, Galina in particular really went out of her way to make our stay memorable. She's so helpful and cheerful, and asset to any establishment.
6
Helen
29 avr. 2025
·
A séjourné 3 nuits
Overall a lovely stay. Warm and friendly reception staff, hotel in a great location. Breakfast let things down as although there was a great selection, it was cold. We even tried at 7:30 when it opened but alas the hot food was tepid at best.
Overall a lovely stay. Warm and friendly reception staff, hotel in a great location. Breakfast let things down as although there was a great selection, it was cold. We even tried at 7:30 when it opened but alas the hot food was tepid at best.
10
Simon
2 mars 2025
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A séjourné 1 nuit
Perfect location and a really good breakfast. Nice staff and cozy room.
Perfect location and a really good breakfast. Nice staff and cozy room.
10
Line
11 sept. 2024
·
A séjourné 3 nuits
Very nice little hotel. Amazing breakfast, and super friendly and helpfull staff Great location
Very nice little hotel. Amazing breakfast, and super friendly and helpfull staff Great location
2
Lara
15 déc. 2024
·
A séjourné 1 nuit
Always stay in Montcalm hotels in London and this is by far the worst we have ever visited. Calling our room a box room would be optimistic, more like a prison cell in a basement. Everything is branded as ‘The Montcalm Marble Arch’ which is actually a lie as this is the much better sister hotel across the road that we have previously stayed in. The room is the width of the tiny, uncomfortable double bed that has less than a foot either side to get out of and the room smelt awful of damp. I immediately raised my concerns with reception upon check in and requested another room, however was told there was nothing they could do. No fridge or robes in room as advertised, and full breakfast was cold and napkins on table dirty. I don’t understand how this place can be affiliated with the Montcalm name that we have trusted for years. No more than a dated, 2* hotel and the photos advertised when booking are clearly of the other hotels within the brand. Highly highly disappointed, please spend your money elsewhere and don’t let this place spoil your London trip like it did ours.
Always stay in Montcalm hotels in London and this is by far the worst we have ever visited. Calling our room a box room would be optimistic, more like a prison cell in a basement. Everything is branded as ‘The Montcalm Marble Arch’ which is actually a lie as this is the much better sister hotel across the road that we have previously stayed in. The room is the width of the tiny, uncomfortable double bed that has less than a foot either side to get out of and the room smelt awful of damp. I immediately raised my concerns with reception upon check in and requested another room, however was told there was nothing they could do. No fridge or robes in room as advertised, and full breakfast was cold and napkins on table dirty. I don’t understand how this place can be affiliated with the Montcalm name that we have trusted for years. No more than a dated, 2* hotel and the photos advertised when booking are clearly of the other hotels within the brand. Highly highly disappointed, please spend your money elsewhere and don’t let this place spoil your London trip like it did ours.
6
Peter
25 juil. 2024
·
A séjourné 4 nuits
Let’s clear up one thing now, this is not a 5* hotel but was awarded a 5* rating by the AA as a B&B. Yes there is a restaurant - the only one where breakfast is served. That’s it. Room service - doesn’t exist, that’s for cleaning services only. The rooms are very, very small but comfortable enough. The carpets do let the place down as they are rather old and worn but that aside, the staff are nice and helpful. If you want a convenient place to stay adjacent to Marble Arch and Oxford St, than you will be very pleased but be prepared to pay a price for this.
Let’s clear up one thing now, this is not a 5* hotel but was awarded a 5* rating by the AA as a B&B. Yes there is a restaurant - the only one where breakfast is served. That’s it. Room service - doesn’t exist, that’s for cleaning services only. The rooms are very, very small but comfortable enough. The carpets do let the place down as they are rather old and worn but that aside, the staff are nice and helpful. If you want a convenient place to stay adjacent to Marble Arch and Oxford St, than you will be very pleased but be prepared to pay a price for this.
8
Wendy
17 déc. 2022
·
A séjourné 2 nuits
Absolutely fantastic staff ! The only complaint is that my parents room tv didn’t work and it wasn’t sorted out that evening , they ended up having to move rooms which was a bit inconvenient but did get an upgrade ! The cooked breakfast could have been a bit hotter aswell
Absolutely fantastic staff ! The only complaint is that my parents room tv didn’t work and it wasn’t sorted out that evening , they ended up having to move rooms which was a bit inconvenient but did get an upgrade ! The cooked breakfast could have been a bit hotter aswell
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Résumé généré par l'IA basé sur les avis récents des voyageurs
2
RADU
2 juin 2024
·
A séjourné 1 nuit
L’hôtel a décidé, pour des raisons de sur booking, de nous envoyer dans un autre hôtel d’une catégorie inférieure, en nous prévenant le jour même à 11h25! Le deuxième hôtel avait préparé pour nous une chambre au sous-sol, que j’ai refusé. Puis une seconde chambre minuscule dans laquelle le lit prenait toute la place de la chambre d’un mur à l’autre de sorte que le client qui dort du côté de la fenêtre doit passer au dessus de l’autre pour aller vers la minuscule salle de bains. J’ai refusé cette seconde option. Heureusement que Amira, le manager de l’hôtel Inhabit nous a trouvé un troisième hôtel où la chambre répondait parfaitement à nos attentes. Par contre, honte à l’hôtel Park Hrand Marble Arch pour leur attitude!
L’hôtel a décidé, pour des raisons de sur booking, de nous envoyer dans un autre hôtel d’une catégorie inférieure, en nous prévenant le jour même à 11h25! Le deuxième hôtel avait préparé pour nous une chambre au sous-sol, que j’ai refusé. Puis une seconde chambre minuscule dans laquelle le lit prenait toute la place de la chambre d’un mur à l’autre de sorte que le client qui dort du côté de la fenêtre doit passer au dessus de l’autre pour aller vers la minuscule salle de bains. J’ai refusé cette seconde option. Heureusement que Amira, le manager de l’hôtel Inhabit nous a trouvé un troisième hôtel où la chambre répondait parfaitement à nos attentes. Par contre, honte à l’hôtel Park Hrand Marble Arch pour leur attitude!
2
Simona
7 juil. 2022
·
A séjourné 2 nuits
J’ai demandé deux lits séparés car j’ai voyagé avec ma petite fille. Dans tout l’hôtel il n’y avait pas et le lit faisait au mieux 120 de large . Chambre entre sol et qui sentait la moisissure. Dommage le personnel gentil et très bon emplacement.
J’ai demandé deux lits séparés car j’ai voyagé avec ma petite fille. Dans tout l’hôtel il n’y avait pas et le lit faisait au mieux 120 de large . Chambre entre sol et qui sentait la moisissure. Dommage le personnel gentil et très bon emplacement.
10
Steven
5 sept. 2025
·
A séjourné 3 nuits
Second time here, just a good as the first
Second time here, just a good as the first
10
Colin
3 août 2025
·
A séjourné 1 nuit
Perfect staff. Made us feel like millionaires.
Perfect staff. Made us feel like millionaires.
8
Fiona
22 juil. 2025
·
A séjourné 1 nuit
Clean as expected. Lovely breakfast manager - nothing too much trouble
Clean as expected. Lovely breakfast manager - nothing too much trouble
Great Cumberland Place, 31, Bryanston et Dorset Square, Londres, Angleterre, Royaume-Uni
Emplacement
A quelques minutes de marche seulement de la station de métro Marble Arch. L'Hôtel est idéalement situé pour faire les boutiques, à moins de 2 minutes à pied de la rue la plus animée de Londres, Oxford Street.
Plus d'informations sur l'emplacementPolitiques de l’établissement
Arrivée
Départ
Arrivée à partir de 15:00
Avant 11:00
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Équipements populaires
Réception ouverte 24h/24
Climatisation
Ascenseur
Service en chambre
Nettoyage à sec
Coffre-fort
Services
Ascenseur
Réception ouverte 24h/24
Nettoyage à sec
Coffre-fort
Bagagistes
Service de réveil
Blanchisserie
Photocopieur
Consigne à bagage
Cirage de chaussure
Laverie
Général
Service en chambre
Climatisation
TV par câble / satellite
Sèche-cheveux
Télévision
Bureau
Peignoirs
Salle de bains dans la chambre
Salle de bain privée
Connexion Internet
Wi-Fi gratuit