Prime Plaza Hotel Sanur – Bali

I did like the gym and smoothie bar, sauna and cold plunge that was available…pretty extensive for a property. The buffet had a good assortment of local Balinesian and western food choices. The rooms were well appointed, I wish they had outside balconies on the upper floors, yet that is the design of the building, vs the property itself

Zeer vriendelijk en behulpzaam personeel. Fijne schone kamer en mooie tuin met zwembad. Helaas veel regen dus niet gezwommen. Wel gebruimkunnen maken van uitgebreide gym. Ontbijt met heel veel keuze tussen aziatisch en westerse gerechten in buffetvorm. Ook lifecoocking. Diner had lange wachttijden door veel vraag via roomservice en daarvoor vele excuses ontvangen. Al met al aanrader voor paar nachten. Nu door naar een omgeving met minder gasten om ons heen.

All staff were very friendly and helpful. Check-in and check-out was fast and efficient. The pool was clean and refreshing. The shuttle to the beach and the grocery store was very convenient. The room was clean and comfortable. Great Stay overall!

We had few massages. Brilliant by Nina and Udyina Everything is close by...walkable. A great hotel. Enjoyed it very much.

A very nice property close to the beach marina. Friendly staff and we loved the sauna and hot tub and pool. Definately recommend!

Stayed a week, unfortunately. Had status for upgrade yet claimed they didn’t have a room, turned out untrue. Was SO looking forward to using the spa to relax daily. Went for a 2-hr massage, yet 10 mins in, the pulsing bass of the loud gym music vibrated the walls. What “spa” allows such disturbance? I walked out. Spa front desk attendant was rude and also didn’t realize I completely understood her mumbling. Very unprofessional spa! They don’t even stop the Asian men from entering both jacuzzis with their nasty see-through underwear they walked in the door with (yucks)! Yet they make sure to tell the Europeans don’t go in nude! Jacuzzi was dirty and had thick scum on walls. Spa was a total gross disappointment…not forgetting the ridiculous 25% upcharge on all spa treatments! I hung the “clean room” sign and would come back to the sign flipped THREE different times to “do not disturb” (an excuse for them not to clean the room). First day had jet lagged, wanted to sleep. Two hours of banging/scraping AC next door. Thought it was over and then they started drilling on room to right…. OMG four hours of hell!! Breakfast was so tasteless and gross with fruit flies on the “healthy food” that we didn’t bother waking up to eat breakfast after day two. Pool was nice and the restaurant by the pool had better food than breakfast buffet or restaurant. Bad area for food unless you live at KFC or eat at hotel. Good location if island hopping, but we couldn’t wait to leave.

Good facilities and helpful staff

Fantastic place, friendly staff. Property is undergoing some maintenance so there is construction noise from time to time.

Fablouse full equip GYM. Excellent breakfast, Beautiful pool,king size bed, big room, welcoming Beautiful lobby.

赤瓦の伝統的な建築様式で4階建ての格式ばらずカジュアルでもない程よい格式の心地よいホテルで、清潔感も十分だと思います。 スタッフも丁寧かつフレンドリーで安心して過ごせました。 ホテルでは両替できないなど高級ホテルほど何でも揃うというわけではありませんが、プールやスパもあり、コストパフォーマンスも悪くない水準です。

The breakfast was very good. A lot of variety. Walkable distance to the beach and to the port if you are planning to go to Nusa Penida. Rooms are specious and clean

静かでスタッフの対応も良い、部屋の清掃スタッフのレベルに統一性が無い、サヌールの繁華街には、少し距離が有るが、ビーチやサヌールポートには徒歩で行ける。

Nette kamer die elke dag uitstekend werd schoongemaakt.

Staff was excellent. Very nice and catering. Rooms were clean and hotel was always kept very clean.

Loved the people first night got bedbugs got moved to another room but not that clean

Friendly staff, only complaint is that the shower is not great, leaky shower, pressure not that good, and there are ants and drips from the ceiling in the bathroom.

今回は1週間の滞在です。会議出席のためのビジネス滞在でした。ベランダ付きの1階の部屋で造りは良かったです。ただ、やはり老朽化の影響か、建物や部屋の中が総じて古く、また、暗い照明の影響もあり、やや清潔な感じではなかったです。部屋全体が下水臭がしてちょっと耐えられないときもありました。タオルは大きなバスタオルは厚くてとても良いですが、その他は薄く、ねずみ色でした。スタッフの能力や態度はとてもいいです。レストランのレベルは普通です。普通においしかったですが、バリのホテルの共通の問題ですが、朝食のクオリティは他のインドネシアの都市のホテルと比較すると低いです。洗濯物は当日に戻ってきません。次の日に戻ってきます。せっかくスタッフはいい人が多いので、施設のリニューアルをするととてもいいホテルになるのではないかと思います。近隣に魚料理（スープ、揚げ魚、ごはんだけのメニュー＠55k）の食堂が有り、待ちますけど、行く価値があります。おいしいです。

Very lovely staff, great location to catch the ferry to nusa Lembongan. Sheets were very stained when we arrived but the staff changed them for us. Shower was terrible it would not drain and we were showering in our own filth. Pool area very nice and relaxing.

Dirty, bad service, it’s infested with rats

Booked a pool view room, got a room looking over a pond when you looked out the window. Was told by reception that the room we were given was an upgraded room! no balcony’s on any rooms! Room was kept clean daily. Staff all very friendly and helpful. Vast amount of breakfast choices, could do installing a proper coffee machine instead of just basic coffee & tea, also tissues on the tables would be good as I don’t think being told to blow your nose on a linen napkin is very hygienic! Bar staff were all friendly and interested in our stay. Food in the Komono restaurant by the pool was outstanding and experienced afternoon tea for 2, by the pool, which was lovely, could do with taking away one of the sweet options and putting an extra savoury roll on. Overall a lovely hotel just not having a balcony wasn’t for us as assumed a pool view room would have balcony!

4성급이라 호텔이라 작을 것으로 생각했는데 그건 정말 큰 오산이었다. 객실 수도 엄청 많고 사이즈가 엄청 크다. 그래서 드라이버들이 쉽게 아는 호텔이라 그랩타고 다니기 편했음. 단점은 호텔이 오래되어서 시설적으로 조금 불편한 건 있음. 그래도 직원들은 정말 친절함!

Lovely pool but dated rooms - felt more like a three star hotel. Key cards stopped working every day and internet wasn’t reliable.

一日目シャワー使えない。二日目エアコン冷えない。 その都度対応してもらうが、なおるまでに部屋にスタッフ出入り多く、時間を要し、なおらない。 部屋でゆっくりできなかった。 私たちの希望のホテルではなかった。 日頃からの部屋のメンテナンスをしていればこの様な事にならなかったのではと考えました。

Super accueil du personnel : aux petits soins ! Petit déjeuner énorme et varié : un régal Chambre super grande et insonorisée Environnement animé : plein de restaurants et bars a proximité Le top si on veut être près de sanur pour partir vers les îles

I did like the gym and smoothie bar, sauna and cold plunge that was available…pretty extensive for a property. The buffet had a good assortment of local Balinesian and western food choices. The rooms were well appointed, I wish they had outside balconies on the upper floors, yet that is the design of the building, vs the property itself

Check in was 30 minutes late and they waited for me to come to them rather than coming to me in the lobby waiting area for me to get my keys. Twin beds pushed together for our “king size” TV had blown out speakers Lighting in room had backlight that was on when card was inserted so if I wanted light in the bathroom I had to wake up my wife. Breakfast buffet was a great addition to our room. The property is right down the street from the beach and a short walk to the harbor to go to the neighboring islands. I would stay again but probably be a little more assertive about the beds. The beds were comfortable, though.

Hotel was comfortable with good selection for breakfast, restaurant was great. the room was very large, unfortunately we had to change room because the shower was in the bath- I was unable to get in it- due to knee replacement. They gave us the same room with a separate shower; very helpful. I found the pool too difficult to get in , there is only a ladder to enter/ exit. or large steps without rail. I had communicated with the hotel prior to booking to ask about access etc. obviously lost in translation. Overall a nice hotel with good amenities; but not recommended if you have mobility problems. Staff lovely as always in Bali.

Had a loving stay, very friendly staff, would recommend! Buffet breakfasts was nice but limited opinions available. Hotel rooms were clean but thin walls. Overall had a very pleasant experience

Booked a pool view room, got a room looking over a pond when you looked out the window. Was told by reception that the room we were given was an upgraded room! no balcony’s on any rooms! Room was kept clean daily. Staff all very friendly and helpful. Vast amount of breakfast choices, could do installing a proper coffee machine instead of just basic coffee & tea, also tissues on the tables would be good as I don’t think being told to blow your nose on a linen napkin is very hygienic! Bar staff were all friendly and interested in our stay. Food in the Komono restaurant by the pool was outstanding and experienced afternoon tea for 2, by the pool, which was lovely, could do with taking away one of the sweet options and putting an extra savoury roll on. Overall a lovely hotel just not having a balcony wasn’t for us as assumed a pool view room would have balcony!

Pool area is quite nice, food was good in a convenient location to the fast boats. Also an amazing gym. But the hotel is very tired and in need of an upgrade.

Mediocre at best. Check in and breakfast was terrible. They also charge 100,000 per hour for late check out. Asked how my stay was on check out, I explained poor and received ‘okay, thanks see you next time’ as a response.

Staff were always redpectful and very friendly.

Check in was 30 minutes late and they waited for me to come to them rather than coming to me in the lobby waiting area for me to get my keys. Twin beds pushed together for our “king size” TV had blown out speakers Lighting in room had backlight that was on when card was inserted so if I wanted light in the bathroom I had to wake up my wife. Breakfast buffet was a great addition to our room. The property is right down the street from the beach and a short walk to the harbor to go to the neighboring islands. I would stay again but probably be a little more assertive about the beds. The beds were comfortable, though.

From arriving to leaving the staff were welcoming and helpful. Having a courtesy bus was great. So location was good for most things. As with most accommodation in Bali little maintenance things are happening or need doing. Would stay again.

Unfortunately a disappointing stay. Arrived at the advertised check in time and was told we had to wait another hour for our room to be ready - sat by reception and saw multiple people arrive and check in to their rooms whilst we were still waiting. Room still wasn’t ready an hour later but after complaining we were told we could go to the room but it wasn’t finished? Never had this before. Told on check in we had breakfast included in our stay, arrived at breakfast the next morning to be told it wasn’t included and tried to charge us. Didn’t bother in the end. The room was okay but quite tired - king bed is 2 king single beds pushed together.

Everything has been very good, but we were overcharged at the bar. Please be careful and check your bills before paying.

Incredible staff and a wonderful place to stay.

Stayed a week, unfortunately. Had status for upgrade yet claimed they didn’t have a room, turned out untrue. Was SO looking forward to using the spa to relax daily. Went for a 2-hr massage, yet 10 mins in, the pulsing bass of the loud gym music vibrated the walls. What “spa” allows such disturbance? I walked out. Spa front desk attendant was rude and also didn’t realize I completely understood her mumbling. Very unprofessional spa! They don’t even stop the Asian men from entering both jacuzzis with their nasty see-through underwear they walked in the door with (yucks)! Yet they make sure to tell the Europeans don’t go in nude! Jacuzzi was dirty and had thick scum on walls. Spa was a total gross disappointment…not forgetting the ridiculous 25% upcharge on all spa treatments! I hung the “clean room” sign and would come back to the sign flipped THREE different times to “do not disturb” (an excuse for them not to clean the room). First day had jet lagged, wanted to sleep. Two hours of banging/scraping AC next door. Thought it was over and then they started drilling on room to right…. OMG four hours of hell!! Breakfast was so tasteless and gross with fruit flies on the “healthy food” that we didn’t bother waking up to eat breakfast after day two. Pool was nice and the restaurant by the pool had better food than breakfast buffet or restaurant. Bad area for food unless you live at KFC or eat at hotel. Good location if island hopping, but we couldn’t wait to leave.

Staff were rude, not helpful. Food was awful, we went into sanur for e every meal. We paid for an upgrade, our room was average, with a tiny bathroom. Staff were less than helpful.

Lovely place. Nice pool and good food. Staff were awesome.

Only stayed overnight before Starfish fastboat to Lombok. Great location, walk 10min!!Drive 30min😜

Not the greatest location but very friendly staff and quite comfortable hotel.

The breakfast was very good. A lot of variety. Walkable distance to the beach and to the port if you are planning to go to Nusa Penida. Rooms are specious and clean

Great short stay close to harbor

Property was great. Staff awesome. Just not so much around like there is near south Sanur.

Big hotel, ~300 bedrooms and many meeting/conference facilities. Some of the bedroom fixtures and fittings needed attention. Probably a 400m walk from the street entrance to my room. Well-equipped and well-attended gym. No Indonesian food restaurant options due (I was told) to March being a quiet month. Good breakfast buffet. Very friendly and helpful staff throughout. Big pool between 200m long accommodation blocks, not used because of wet weather. This is a good hotel for business and conference guests, but is too far from good quality tourist prerequisites such as shopping, range of eateries, massage/spa services, etc.

Excellent family hotel. Good breakfast. Great pool. Location east to access beach.

On a passé 2 nuits dès notre arrivée à Bali. Très reposant et confortable, la piscine est très belle en longueur et permet d'avoir plusieurs espaces. Restaurant très sympa également. Eau potable disponible. Plage à 5min à pied et navettes disponibles. Je recommande!

Not much in close proximity

This hotel is a fabulous hotel in Sanur especially if you are planning on going across to the islands of Lembongan or Penida after or during your stay as it’s a 10 mins walk to the boat port. The staff are excellent at the hotel and it’s a nice big spacious hotel with a lovely reception area and cafe/bar in the lobby which serves food and nice selection of drinks. Room is spacious and comfortable with excellent A/C. Very nice relaxing pool area with a cafe bar next to it. Breakfast…..fabulous buffet choice for breakfast. Such an amazing selection of foods, fruits and sweet items. This is a great choice of hotel and only 5 mins walk to the beach area where you can find lots of cafes and a nice beach walk along the front.

Hotel, vieillissant Petit déjeuner, buffet, vraiment, pas, terrible personnel, sympathique, mais ils nous ont dit que si on dépassait 11 heures pour le check Out, on paierait l’équivalent de 50 €

Hotel vieillissant, petit déjeuner pas terrible du tout. Et pour couronner le tout, on nous a dit que si on dépassait 11h du matin pour faire le check Out que l’on devrait payer 50 € seule chose le lit était confortable.

The breakfast was very good. A lot of variety. Walkable distance to the beach and to the port if you are planning to go to Nusa Penida. Rooms are specious and clean

Super accueil du personnel : aux petits soins ! Petit déjeuner énorme et varié : un régal Chambre super grande et insonorisée Environnement animé : plein de restaurants et bars a proximité Le top si on veut être près de sanur pour partir vers les îles

A beautiful hotel – quite large, yet it never feels crowded. The rooms are lovely, the staff extremely friendly, and the breakfast selection is excellent. I’d be happy to come back when I visit Bali again.

Stayed a week, unfortunately. Had status for upgrade yet claimed they didn’t have a room, turned out untrue. Was SO looking forward to using the spa to relax daily. Went for a 2-hr massage, yet 10 mins in, the pulsing bass of the loud gym music vibrated the walls. What “spa” allows such disturbance? I walked out. Spa front desk attendant was rude and also didn’t realize I completely understood her mumbling. Very unprofessional spa! They don’t even stop the Asian men from entering both jacuzzis with their nasty see-through underwear they walked in the door with (yucks)! Yet they make sure to tell the Europeans don’t go in nude! Jacuzzi was dirty and had thick scum on walls. Spa was a total gross disappointment…not forgetting the ridiculous 25% upcharge on all spa treatments! I hung the “clean room” sign and would come back to the sign flipped THREE different times to “do not disturb” (an excuse for them not to clean the room). First day had jet lagged, wanted to sleep. Two hours of banging/scraping AC next door. Thought it was over and then they started drilling on room to right…. OMG four hours of hell!! Breakfast was so tasteless and gross with fruit flies on the “healthy food” that we didn’t bother waking up to eat breakfast after day two. Pool was nice and the restaurant by the pool had better food than breakfast buffet or restaurant. Bad area for food unless you live at KFC or eat at hotel. Good location if island hopping, but we couldn’t wait to leave.

This is a great hotel, great service, breakfast and dinner at the pool side cafe fantastic

This hotel is a fabulous hotel in Sanur especially if you are planning on going across to the islands of Lembongan or Penida after or during your stay as it’s a 10 mins walk to the boat port. The staff are excellent at the hotel and it’s a nice big spacious hotel with a lovely reception area and cafe/bar in the lobby which serves food and nice selection of drinks. Room is spacious and comfortable with excellent A/C. Very nice relaxing pool area with a cafe bar next to it. Breakfast…..fabulous buffet choice for breakfast. Such an amazing selection of foods, fruits and sweet items. This is a great choice of hotel and only 5 mins walk to the beach area where you can find lots of cafes and a nice beach walk along the front.

Property and rooms old tired Staff great Food in restaurant for breakfast worst I have ever had Pool restaurant excellent Do not waste your money on the overpriced crap breakfast

Check in was disorganised and lacking in important information. The pool restaurant was outstanding. Great food and attentive staff.