Name: Hanoi Splendid Premium Hotel
Address: 36A Phố Lò Sũ, Hanoï, VN
Price range: 90 $US–179 $US per night
Rating: 9.1

Ce qu'en disent des voyageurs

À l'hôtel Hanoi Splendid Premium, les voyageurs ne cessent de faire l'éloge de son emplacement central dans le vieux quartier et de ses petits-déjeuners généreux. Les commentaires sur les chambres et les installations varient : certains les décrivent comme spacieuses et modernes, d'autres comme plus petites, datées ou affectées par des problèmes d'entretien et le bruit de la rue ou du couloir.

Le personnel est régulièrement décrit comme attentif, serviable et désireux d'organiser des visites, des transferts et des demandes spéciales. Le bar sur le toit et le spa sont particulièrement appréciés, bien que la petite salle de sport et la piscine froide ou fermée fassent l'objet de critiques. Attendez-vous à une hospitalité remarquable dans un emplacement central, avec des expériences de chambres et d'installations qui peuvent varier.

Équipements

Propreté

Chambres

Service

Emplacement

Repas

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Équipements

Le bar sur le toit offrant une vue sur la ville et le lac est très prisé ; la petite piscine sur le toit et la salle de sport rudimentaire reçoivent des commentaires mitigés, notamment concernant l'eau froide ou les travaux de rénovation. Le spa est fortement apprécié pour ses massages et soins de qualité.

Avis de voyageur à ce sujet

10

Alexis

23 juil. 2025

·

A séjourné 4 nuits

Lovely hotel. Great location in the old quarter. Staff couldn't do enough for you. Very attentive. Lovely breakfast, comfy beds, great facilities including a lovely skybar which fabulous views over Hanoi.

10

Curtis

18 févr. 2026

·

A séjourné 1 nuit

Room was clean, bed comfortable, staff accommodating and friendly. Breakfast was the best food perhaps we had in Vietnam! We also enjoyed the skybar. Could not ask for a better location in the Old Quarter for sight seeing.

8

Usman

1 mars 2025

·

A séjourné 4 nuits

I booked by hotel . Com and it was a four star hotel ! It’s very well located with great staff especially reception and bellboys who are more than helpful ! Unfortunately I booked it for gym and pool ! Pool is not heated and Hanoi was freezing at 13 c and gym is three treadmills ! I think it needs to be put in by hotels com ! I liked the breakfast and staff tried utmost to get me duck breast as rest of meat was pork and beef ! They have a good selection in food ! First room on first floor was very noisy but sizeable and I was changed next day as I couldn’t sleep to another smaller room with enough space to stand only but it had a fridge kettle coffee water all free and the shower head is great ! Location is even better But it’s a three star hotel not four star and I think that needs to be clarified by

10

Quang

27 sept. 2024

·

A séjourné 1 nuit

Great hotel in the old quarter . The location of the hotel is amazing. A walking distance from numerous main attraction points . Our room was well-appointed, very comfortable and clean. The bed was perfect with quality linens. Dining room was lovely, great views, plentiful selection for breakfast. A great rooftop bar & Swimming Pool overlooking the city . And the Splendid Premium Hotel really excells with its staff, they were all exceptional, professional and helpful. A beautiful experience.

2

susan

17 mars 2025

·

A séjourné 3 nuits

Booked the splendid specifically for the pool and spa at the end of a month travelling. The pool doesnt exist advised due to renovation but its still shown in the pictures, the spa is now claimed as a pool but with freezing water, dirty and certainly cant swim. Hotel has absolutely no soundproofing you hear everything. They moved our room after 1st night to a quieter room which was an improvement on exterior noise but you still hear all interior noises. General state is poor, stains, broken shower head, i wont do a full list but it goes on..apart from reception area which is nice. Breakfast mediocre. Not 4 star, by any European standards for sure. Sadly we ended our month trip at our worst hotel of the entire trip.

10

Olivia

8 août 2025

·

A séjourné 7 nuits

We stayed for a week, which is a bit long for Hanoi but we had a very pleasant stay here. Very clean, friendly staff and good breakfast options - one of the best we’ve experienced in Vietnam! Pool is small but convenient for days you want to stay out of the heat! Gorgeous roof top bar with views over the lake and the old quarter.

10

Louis

16 févr. 2026

·

A séjourné 3 nuits

We stayed 3 nights at this hotel, very great service ! The staff, Lili & Bob as well as everyone else took such good care of us! The spa also was exceptional.

10

jim

13 mai 2025

·

A séjourné 1 nuit

Probably the most attentive staff we ever met in a hotel! From the great reception, to the cleaning, the bar, the spa, the travel By Jacky manager planning the Halong Bay Cruise for us and online shuttle service and the amazing breakfast team, everyone went above and beyond ! Impressed with Vietnames and in particular Splendid hospitality!! 100% recommended. Rooms clean and modern, excellent location and great spa. The little rooftop pool is actually quite large for Hanoi standards and the drinks made on the rooftop terrace so beautiful!

10

Nils Ole

20 févr. 2026

·

A séjourné 3 nuits

God plassering, fint rom, hyggelig betjening! Flott takterrasse. Treningsrommet er lite.

10

Gustavo

8 janv. 2026

·

A séjourné 2 nuits

Muito bem localizado, próximo ao lago e numa região muito conveniente. A cama é boa, café da manhã excelente, equipe de funcionários muito amáveis e prestativos. O spa é ótimo. O banheiro poderia ser melhor, mas é aceitável. Tudo muito limpo e organizado.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Propreté

Les clients notent fréquemment la propreté des chambres et des espaces communs ainsi qu'un service de ménage fiable. Certains signalent des problèmes d'entretien tels qu'un mauvais drainage de la douche, des salles de bain vieillissantes ou des taches occasionnelles.

Avis de voyageur à ce sujet

10

Curtis

18 févr. 2026

·

A séjourné 1 nuit

Room was clean, bed comfortable, staff accommodating and friendly. Breakfast was the best food perhaps we had in Vietnam! We also enjoyed the skybar. Could not ask for a better location in the Old Quarter for sight seeing.

2

susan

17 mars 2025

·

A séjourné 3 nuits

Booked the splendid specifically for the pool and spa at the end of a month travelling. The pool doesnt exist advised due to renovation but its still shown in the pictures, the spa is now claimed as a pool but with freezing water, dirty and certainly cant swim. Hotel has absolutely no soundproofing you hear everything. They moved our room after 1st night to a quieter room which was an improvement on exterior noise but you still hear all interior noises. General state is poor, stains, broken shower head, i wont do a full list but it goes on..apart from reception area which is nice. Breakfast mediocre. Not 4 star, by any European standards for sure. Sadly we ended our month trip at our worst hotel of the entire trip.

8

Jagdip

11 nov. 2025

·

A séjourné 2 nuits

Sink drain plug kept on sticking and did not drain properly. Tub/Shower drain had debris stuck in the drain. Service call on following day resolved the issue.

10

Judith

24 janv. 2026

·

A séjourné 2 nuits

Very clean facility, the staff are extremely helpful and friendly, the location is perfect, and the beds are very comfortable. Every person we came into contact with was a joy!

6

Lia

2 janv. 2025

·

A séjourné 2 nuits

Great location but there was construction going on while we were there so lots of banging. We had to stay in 2 different rooms and both had horrendous shower drainage - water everywhere. Water pressure also wasn’t the best and they didn’t provide refillable water for drinking… so constantly on the hunt for big bottles.

10

Jan

29 déc. 2025

·

A séjourné 6 nuits

The rooms were clean, the staff was very friendly and helpful. The breakfast was a good mix of Western and Asian selections. The location in the old quarter is perfect. Everything is within walking distance. (5 to 20 minutes). The weekend market is just 5 minutes aways. We had a good time, and will book again if we visit Hanoi.

10

Kevin

16 févr. 2026

·

A séjourné 3 nuits

Great location in Hanoi’s Old Quarter and very close to Houn Kiem Lake. Room and bathroom was very clean and the bed/pillows was really comfortable. Staff was outstanding and really accommodating to everything including getting me ice after turning my ankle on the rough streets and sidewalks of Hanoi. Would absolutely stay here again.

10

Cody

29 oct. 2025

·

A séjourné 1 nuit

The room was very clean and had everything we needed. Beds were comfortable and breakfast had lots of options. Staff were very friendly and helpful

10

Shaheem

29 janv. 2026

·

A séjourné 2 nuits

Room was nice and clean. Happy the concierge made it easy for us to checkin and out Breakfast selection was very nice.

10

Linda

21 août 2025

·

A séjourné 1 nuit

I had a wonderful experience at Splendid Premium Hotel. The location is unbeatable — just a short walk to Hoan Kiem Lake and Old Quarter attractions. The room was clean, cozy, and well-equipped. Staff were incredibly friendly and helpful, especially Ding and Anna at the front desk. Breakfast was varied and delicious, with both local and international options. The rooftop bar had a great view and relaxing vibe. Highly recommend this hotel for anyone looking for comfort, great service, and convenience in Hanoi. I’d definitely stay here again!

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Chambres

Les lits sont confortables et certaines chambres sont spacieuses, mais les commentaires sont variables : des chambres plus petites, des chambres sans fenêtre ou orientées vers l'intérieur, une décoration datée et une isolation phonique limitée sont mentionnées. Les surclassements et les étages supérieurs offrent parfois plus d'espace et une meilleure vue.

Avis de voyageur à ce sujet

8

Phung

9 déc. 2025

·

A séjourné 4 nuits

The service and staffs were very friendly and supportive throughout the stay. We could changed the room when it didn’t really matched with the expectation. The rooms and hotel were very clean in general. The bed was comfortable (we like soft bed). Breakfast needs more variety throughout the week for people who stay more than 2 nights, but the taste was great. Rooms needs innovation, not really sounds proof as claimed.

8

Chris

25 oct. 2025

·

A séjourné 3 nuits

Gave a three. We stayed here for two nights then left for a cruise returning three days later for a further three nights. The first stay room was amazing. Newly decorated, large bed and fruit in the room. The second stay (allegedly an upgrade) had a smaller bed, smaller room, needed updating and no fruit. If we had a similar room to the first stay it would have been 5 stars all round

8

jaehyuk

6 oct. 2025

·

A séjourné 2 nuits

호안끼엠호수인근에 위치해서 하노이 가깝게 에행하기에 너무 좋은위치입니다 좁은곳에 길게 세워진 건물이라서 공간이 넓진않아요 직원들 친절하고 관리는 잘되어있습니다 조식도 나쁘지않아요 걱실에 외부로 난 창뭇이 없는게 흠입니다

8

Cerilda

30 juil. 2025

·

A séjourné 2 nuits

Location is excellent, walkable to city attractions. But room is quite small, difficult to access the bathroom and toilet due to the position of the bed

6

Igor

10 janv. 2026

·

A séjourné 2 nuits

Hotel bills itself as 5-star but in reality is 4 star at best. Our room had no external window (into hallway), very small. Good location, excellent service.

8

Bryan

21 août 2025

·

A séjourné 5 nuits

The staff were great. The rooms were spacious and more than adequate.

10

Robert

11 sept. 2025

·

A séjourné 1 nuit

Given a free upgrade to the best room in the hotel with amazing views of the fireworks. Friendly staff at check-in, including a young woman named Charlie (I think) and a young man from Thanh Hoa, both of whom were very accommodating. Well worth the upgrade fee, request room 1002 for one of the best views of Hanoi I've ever seen, and you can have a bath on the balcony!

8

Mei Shen

16 févr. 2026

·

A séjourné 1 nuit

The staff are very friendly, but the rooms looks very old and different compared to the picture

10

Brian

13 févr. 2026

·

A séjourné 3 nuits

We stayed at Hanoi Splendid Premium Hotel three times during our one month in Vietnam. Each time exceeded expectations! The room is spacious, clean, and the bedding is high quality. The staff made us feel as a part of the family, each time we saw them we were greeted personally. They went out of their way to meet any need we had, from selecting local places to eat, to tours, and setting up transportation options. We strongly recommend !

8

Ku

20 nov. 2025

·

A séjourné 5 nuits

Good staffs services thanks to Happy, Cindy very helpful also we received good services from breakfast staffs, but the room is small compared to website advertised pictures.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Service

Le service est constamment salué comme chaleureux, réactif et hautement personnalisé, le personnel organisant des visites, des transferts, des arrivées anticipées et résolvant les problèmes. De nombreux clients le décrivent comme l'un des meilleurs qu'ils aient connus.

Avis de voyageur à ce sujet

10

Karl

20 févr. 2026

·

A séjourné 4 nuits

We can highly recommend this hotel. The location was excellent. The standard of service was very good, and the breakfast was lovely. We received a fantastic, warm welcome from Cindy, who was absolutely amazing. She was friendly and helpful, arranged two wonderful day trips for us, and made a very good first impression.

10

John

3 févr. 2026

·

A séjourné 5 nuits

The service level provided by the staff was perhaps the highest I have ever experienced at a hotel, including 5-stars 3 times as expensive.

10

Saulo Junior Rodrigues

21 déc. 2025

·

A séjourné 1 nuit

I stayed at this hotel for one night and would like to express my gratitude for the care and kindness shown to my wife during our honeymoon. She didn't feel well during the night due to a severe flu and received full support from the reception team. My special thanks to May and Tim for their care and affection, and to the entire team who welcomed us with beautiful smiles. Vietnam is often praised for its landscapes, but its true beauty lies in the hearts of its people. The kindness we experienced at Hanoi Splendid Premium Hotel is a reflection of the Vietnamese spirit—warm, attentive, and deeply compassionate. You didn't just provide a room; you provided a home and a healing hand when we needed it most. Thank you for making our honeymoon unforgettable, even in the challenging moments. We leave with our hearts full and a deep admiration for your culture and hospitality.

10

Abner

6 nov. 2025

·

A séjourné 2 nuits

Staff are highly professional, polite and assisted us in every step of the way. 10 star from check-in to check-out. Treated their guests like a good friend or family member. Special mention to Jacob who’s always helpful and pleasant to deal with. The rest of the team are accommodating and will get out of their way to help their guests have a pleasant stay. Highly recommended when visiting Hanoi (Old Quarter). Cheers!

10

Laurie

16 nov. 2025

·

A séjourné 1 nuit

The communication was excellent. We were greeted by Ty who gave us an amazing welcome and we got our room upgraded. We had dinner at the rooftop restaurant and the waiter was the best and food was delicious. When we left Lily was very pleasant so we are coming back for sure

10

Megan

7 août 2025

·

A séjourné 1 nuit

The customer service at this property was beyond our expectation. Services offered such as luggage holding was extremely helpful while we were traveling throughout Vietnam. The staff are all extremely friendly, welcoming, and beyond helpful. The breakfast was amazing, and I slept like a baby in the room. I will always recommend this hotel to anyone that asks for recommendations.

10

Dominika

6 févr. 2026

·

A séjourné 3 nuits

WOW, this hotel went OVER THE TOP. After making the amateur mistake of forgetting to get our visas, we visited another country waiting for the visas to come in. We contacted that hotel to explain and see if they could salvage our stay until we got visas. We lost the first night as it was too late to cancel (booked via EXPEDIA). After finding out that Expedia charged us for the entire stay, we spoke directly with the hotel's manager, Mr. Dong, who assured us that we would be credited the last 2 nights. After 5 days, visas in hand, we asked Mr.Dong if we could arrive at 10am the next day. He said no problem, we have you booked in. After no sleep on a red eye from Manila, we got to the hotel exhausted and smelly. The manager on duty, Ms. Ann, assured us that the room will be ready early, and invited us to enjoy breakfast (INCREDIBLE!) while they take our luggage to the room, which ended up being ready early, despite our last minute plans to arrive. It was very large, clean and bright and we were on cloud nine with the level of hospitality that we received during this ordeal. Both my wife and I run a small business in the hospitality world so we know how important this is. Needless to say, our expectations were greatly exceeded by the whole team, from management to the front desk, to the kitchen and the bell boys, all who took extra care to make sure we were going to the right places, for the right price. Well done and happy new year! Căm ón!

10

Gillian

17 nov. 2025

·

A séjourné 2 nuits

We used Splendid Premium as a base for our trip to Hanoi and the North of Vietnam. The staff were excellent, welcoming us back each time returned to the hotel. The location is convient close to the lake and the old town. We’ll definitely stay there again next time we’re in Hanoi.

10

Brian

13 févr. 2026

·

A séjourné 3 nuits

We stayed at Hanoi Splendid Premium Hotel three times during our one month in Vietnam. Each time exceeded expectations! The room is spacious, clean, and the bedding is high quality. The staff made us feel as a part of the family, each time we saw them we were greeted personally. They went out of their way to meet any need we had, from selecting local places to eat, to tours, and setting up transportation options. We strongly recommend !

10

david

16 sept. 2025

·

A séjourné 3 nuits

The STAFF was wonderful. Very friendly and helpful. I will always stay here when I am in Hanoi

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Emplacement

Emplacement central dans le vieux quartier, près du lac Hoan Kiem, permettant d'accéder facilement à la plupart des attractions, des boutiques et des restaurants. Plusieurs clients l'ont également trouvé pratique et plus calme que les rues animées.

Avis de voyageur à ce sujet

10

Shouko

12 janv. 2026

·

A séjourné 3 nuits

旧市街の中心にあり、どこに行くのも便利です。ドンさんとハッピーさんによくしてもらいました

10

Kenny Khang

20 déc. 2025

·

A séjourné 2 nuits

The location of the hotel is a perfect spot if you want to combine Hoan Kiem lake and Old Quarter. The room is good and the staff is beyond helpful and professional

10

Ian

1 mars 2026

·

A séjourné 2 nuits

We had a great experience at the hotel. It’s well situated for everything in the old town. Jacob was really helpful sorting out trips and transport. All the staff were pleasant and helpful. Would strongly recommend and will use again if we come back to Hanoi.

10

Kwan Ming

30 mai 2025

·

A séjourné 1 nuit

Good value. 3min walk to Hoan Kiem lake, walkable distance to most tourist attractions. Plenty of restaurants and cafe around. Very short distance by car to the main road Vanh Dai, not hitting strict to the traffic around the streets around Hoan Kiem lake. Good breakfast with big varieties. The highlight is the friendly and helpful staff. Big hands to their su

10

Kevin

26 févr. 2026

·

A séjourné 1 nuit

This is a wonderful hotel with extremely friendly and helpful staff. It is a beautiful hotel with an amazing breakfast buffet. It's location is perfect access to old town shops and restaurants, including a couple of tailors with great prices within a block.

10

Jan

29 déc. 2025

·

A séjourné 6 nuits

The rooms were clean, the staff was very friendly and helpful. The breakfast was a good mix of Western and Asian selections. The location in the old quarter is perfect. Everything is within walking distance. (5 to 20 minutes). The weekend market is just 5 minutes aways. We had a good time, and will book again if we visit Hanoi.

10

Mengting

19 déc. 2025

·

A séjourné 5 nuits

All is good, great location!

10

Kevin

16 févr. 2026

·

A séjourné 3 nuits

Great location in Hanoi’s Old Quarter and very close to Houn Kiem Lake. Room and bathroom was very clean and the bed/pillows was really comfortable. Staff was outstanding and really accommodating to everything including getting me ice after turning my ankle on the rough streets and sidewalks of Hanoi. Would absolutely stay here again.

10

Dave

17 oct. 2025

·

A séjourné 2 nuits

Location

10

Nadeem

11 nov. 2025

·

A séjourné 2 nuits

Great location

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Repas

Le petit-déjeuner est largement salué pour sa qualité et sa variété, avec des options locales et occidentales et une salle à manger offrant une vue sur le lac. Certains soulignent qu'il pourrait bénéficier de davantage de variété lors de séjours plus longs.

Avis de voyageur à ce sujet

10

Patricia

5 oct. 2025

·

A séjourné 1 nuit

The staff at this property we amazing. From welcoming you on arrival to greating you like friends when coming back from an outing. Breakfast was fresh served with a beautiful view of the lake. We will definitely be returning.

8

Phung

9 déc. 2025

·

A séjourné 4 nuits

The service and staffs were very friendly and supportive throughout the stay. We could changed the room when it didn’t really matched with the expectation. The rooms and hotel were very clean in general. The bed was comfortable (we like soft bed). Breakfast needs more variety throughout the week for people who stay more than 2 nights, but the taste was great. Rooms needs innovation, not really sounds proof as claimed.

10

Curtis

18 févr. 2026

·

A séjourné 1 nuit

Room was clean, bed comfortable, staff accommodating and friendly. Breakfast was the best food perhaps we had in Vietnam! We also enjoyed the skybar. Could not ask for a better location in the Old Quarter for sight seeing.

10

Kevin

26 févr. 2026

·

A séjourné 1 nuit

This is a wonderful hotel with extremely friendly and helpful staff. It is a beautiful hotel with an amazing breakfast buffet. It's location is perfect access to old town shops and restaurants, including a couple of tailors with great prices within a block.

10

Sergio

23 sept. 2025

·

A séjourné 3 nuits

Great breakfast

10

Jan

29 déc. 2025

·

A séjourné 6 nuits

The rooms were clean, the staff was very friendly and helpful. The breakfast was a good mix of Western and Asian selections. The location in the old quarter is perfect. Everything is within walking distance. (5 to 20 minutes). The weekend market is just 5 minutes aways. We had a good time, and will book again if we visit Hanoi.

10

Minh -Tien

11 juin 2025

·

A séjourné 2 nuits

The breakfast was awesome

10

ingrid

3 janv. 2026

·

A séjourné 2 nuits

The breakfast was exceptional. An assortment of everything, both east and west. Delicious! Staff was so friendly and accommodating.

10

Gatsby

25 déc. 2025

·

A séjourné 2 nuits

Breakfast was very nice with loads of options : Fruitds, local food, international food, cold and hot beverages different juices etc and changed every day

10

Linda

21 août 2025

·

A séjourné 1 nuit

I had a wonderful experience at Splendid Premium Hotel. The location is unbeatable — just a short walk to Hoan Kiem Lake and Old Quarter attractions. The room was clean, cozy, and well-equipped. Staff were incredibly friendly and helpful, especially Ding and Anna at the front desk. Breakfast was varied and delicious, with both local and international options. The rooftop bar had a great view and relaxing vibe. Highly recommend this hotel for anyone looking for comfort, great service, and convenience in Hanoi. I’d definitely stay here again!

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Résumé généré par l'IA basé sur les avis récents des voyageurs

di	lu	ma	me	je	ve	sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19 $179	20 $95	21 $90	22 $90	23 $90	24 $92
25 $90	26 $95	27 $93	28 $95	29 $95	30 $93	31 $95

di	lu	ma	me	je	ve	sa
1 $95	2 $93	3 $102	4 $95	5 $95	6 $93	7 $95
8 $93	9 $101	10 $95	11 $95	12 $95	13 $95	14 $117
15 $95	16 $100	17 $95	18 $95	19 $95	20 $162	21 $102
22 $101	23 $100	24 $101	25 $95	26 $95	27 $101	28 $102
29 $110	30 $111

Hanoi Splendid Premium Hotel

À propos de cet établissement

Emplacement

Options de chambre

Chambre « Premier » Double ou avec lits jumeaux, vue ville

Family Triple Room

Chambre Deluxe Double ou avec lits jumeaux, vue jardin

Family Suite with City View

Chambre Deluxe Double ou avec lits jumeaux

Chambre Premium Double ou avec lits jumeaux, vue ville

Family Connecting Room

Chambre Double Présidentielle, vue ville

Chambre Exécutive Double ou avec lits jumeaux, balcon, vue ville

Avis des voyageurs sur Hanoi Splendid Premium Hotel

Ce qu'en disent des voyageurs

Politiques de l’établissement

Instructions d’arrivée

Bon à savoir

Suppléments facultatifs

Prix pour les dates à venir