Is parking available at the property?

Free valet parking is available on-site.

What type of breakfast is offered and what are the serving hours?

A complimentary cooked-to-order breakfast is served daily from 6:30 AM to 11 AM.

Are pets allowed at the property?

Pets are not allowed at this property.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM to 11:00 PM, and check-out is at 12:00 PM. Early check-in and late check-out may be available upon request, but additional charges may apply.

Is there an airport shuttle service available?

A roundtrip airport shuttle is available for a surcharge of USD 12 per vehicle. Guests should contact the property 48 hours prior to arrival to arrange the transfer.

What accessibility features does the property offer?

The property features step-free entrances and wheelchair-accessible facilities in public areas. Guests are encouraged to contact the property for specific accessibility needs.

Where is the property located in relation to key landmarks?

The hotel is located in the heart of Cuenca, just steps from Calderon Park and the New Cathedral of Cuenca. It is 0.3 miles from the Museum of the Canari Identity and San Francisco Plaza Market.

Does the property have a swimming pool?

The property does not have a swimming pool.

What are the policies for guests staying with children?

Children 14 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. However, children may not be eligible for complimentary breakfast.

What are the policies regarding extra beds and cribs?

The property offers rollaway beds for a fee of USD 30 per stay, and advance request is required for availability. Cribs are not mentioned as available.

Hotel Boutique Santa Lucia in Cuenca, Ecuador

Average nightly price at Hotel Boutique Santa Lucia by month, last 12 months (USD)
Month	Average price
January	$93
February	$107
March	$98
April	$109
May	$120
June	$100
July	$108
August	$98
September	$93
October	$113
November	$114
December	$113

What guests think

At Hotel Boutique Santa Lucia, travelers highlight a beautiful, historic setting, an excellent central location, and warm, attentive staff, while noting recurring noise from creaky floors and events, and occasional maintenance issues like weak water pressure, odors, or spotty WiFi.

Many describe the property and rooms as very clean and beautifully maintained. Breakfast and the on-site restaurant are widely liked, though several guests mention limited variety or occasionally lukewarm buffet items. Best for travelers who appreciate boutique character and thoughtful details.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Historic building with a pleasant courtyard and parking available nearby. Some reviews note the parking is off site and that air conditioning did not work in a few rooms, and generator noise during city outages can be noticeable.

Related guest reviews

10

Victor

Sep 8, 2024

·

Stayed 1 night

Excellent option to stay in Cuenca. Right in the center of the city you can walk everywhere. It also has a parking lot. Very nice boutique hotel, very clean and well decorated.

6

Juan

Sep 22, 2023

·

Stayed 1 night

air conditioning and small rooms

6

Brendon

May 24, 2024

·

Stayed 3 nights

The hotel looks very nice. These are the issues I had. The water temp varied drastically and became dangerously hot. They threw away my mostly full shampoo. When I told the front desk she said she would check with housekeeping and she never said another word to me. The AC in the room did not work. They never gave me pods for the coffee maker. When I used it for hot water, what came out was really gross. I had the flush it 6 or 7 times before the water was clear. The front door is randomly locked and once I had to wait several minutes for someone to open it.

10

Eduardo

May 18, 2025

·

Stayed 2 nights

Local antiguo muy bien conservado

Translate

8

NIVALDO

Jun 18, 2024

·

Stayed 2 nights

Hotel em prédio histórico, mas bem cuidado e reformado, em ótima localização. Possui um restaurante bem no centro, num ótimo ambiente, mas pouco frequentado. O café da manhã é satisfatório, mas com poucas opções.

Translate

10

Gerald

Oct 11, 2024

·

Stayed 4 nights

The hotel staff is extremely helpful in every way. Of course, the location of this hotel is perfect for those who want to enjoy the historical center of Cuenca. Ecuador has daily power outages and the noise from the generators can be quite annoying whether you are in the hotel or enjoying the shops of Cuenca.

10

Jose Vicente

Jan 2, 2022

·

Stayed 1 night

Hotel súper recomendable , muy bien ubicado, es muy bonito . Lo único el parqueadero muy lejos del Hotel

Translate

10

DAVID

Jul 28, 2024

·

Stayed 2 nights

Absolutely amazing experience staying at this property. Is a beautiful colonial building with a cozy courtyard a block away from Plaza Calderón. The hosts were super friendly. They arranged a taxi back to the airport early morning on departure day, gave us complimentary drinks on arrival and promptly took care of any requests we had. The room was a very convenient 2-story unit with a balcony facing the cobblestoned Presidente Borrero street. Breakfast was simple but very good and fresh. Location is amazing. You are within walking distance of most major attractions, restaurants, shops, rooftop bars, beautiful cathedrals and charming plazas. I recommend this hotel 100%.

10

Leonardo

Dec 7, 2024

·

Stayed 1 night

Es una propiedad antigua, pero la mantienen en excelentes condiciones, servicio de primera y cerca de todo. Pude dejar mi carro seguro y gratis en el estacionamiento que queda a pocos pies. Volvería sin lugar a dudas.

Translate

8

Daniel

May 21, 2025

·

Stayed 3 nights

The hotel is in a very nice building, with a nice courtyard. We asked for a room next to the courtyard. The room was fine but the bathroom had an awful sewer smell. The hotel staff were very nice and helpful. The location is great, with easy walking to sites, restaurants, and shops. I’m not sure if I would come back due to the smell in my room.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Reviews frequently praise spotless rooms and well-kept common areas. A few report bathroom odors, clogged drains, or low water pressure.

Related guest reviews

10

Jeannette

Nov 19, 2023

·

Stayed 1 night

Limpieza y servicio 10/10

Translate

10

Victor

Sep 8, 2024

·

Stayed 1 night

Excellent option to stay in Cuenca. Right in the center of the city you can walk everywhere. It also has a parking lot. Very nice boutique hotel, very clean and well decorated.

10

Nicole

Sep 8, 2024

·

Stayed 2 nights

Disfrutamos mucho de la estadía y nos pareció súper romántico. La atención del staff fue de primaria Le puse 4 estrellas porque nuestra habitación tenía un olorsito Other than that, todo precioso

Translate

10

Victoria

Sep 21, 2025

·

Stayed 1 night

Clean room

6

CHRISTIAN

Nov 20, 2025

·

Stayed 1 night

Amabilité et très propre Mais très faible pression de l'eau et évacuations baignoire bouchée

Translate

10

Maria Dolores

Apr 6, 2025

·

Stayed 3 nights

Mi experiencia ha sido muy muy satisfactoria, es un Hotel precioso, romántico y muy acogedor, las habitaciones muy limpias, e igual los baños, el personal es muy atento y cariñoso, en todo momento al servicio del cliente para hacer la estancia más agradable. El restaurante es hermoso y acogedor, con velitas, que lo hace muy acogedor, los geles de baño y Body milk son de muy buena calidad, y el desayuno muy completo. Sin lugar a dudas recomiendo este Hotel si van a Cuenca, no podrían encontrar nada mejor. Mi mención especial a las chicas de recepción, y bueno todos en general sois fantásticos.

Translate

10

David

Jul 5, 2025

·

Stayed 1 night

Beautiful establishment. The front desk attendant was extremely understanding and accommodating with our late check-in. Rooms are clean and very spacious. Highly recommend!

8

Daniel

May 21, 2025

·

Stayed 3 nights

The hotel is in a very nice building, with a nice courtyard. We asked for a room next to the courtyard. The room was fine but the bathroom had an awful sewer smell. The hotel staff were very nice and helpful. The location is great, with easy walking to sites, restaurants, and shops. I’m not sure if I would come back due to the smell in my room.

10

Cesar

Feb 25, 2026

·

Stayed 4 nights

Everything was fantastic, I got stomach sickness and the hotel make me the food I need to reestablished and get well, I was walking the next day and visiting Cuenca. Thanks to all staff you were wonderful and helpful. Hotel is spotless and clean. Near all attractions restaurants and at

6

Kjetil

Jul 8, 2024

·

Stayed 3 nights

Hotellet er flott og sjarmerende, men veldig lytt og vanskelig å sove. Vi har bodd her i 3 netter og måtte ha ørepropper. Den første natten sov vi 2 t, det var dunkelyder og hørtes ut som noen dro bord over gulvet, vi klaget til resepsjonen, men fikk aldri noe tilbakemeld. De ansatte er veldig hyggelige, serviceinnstilt og smiler alltid. Gode senger og renhold på rom og bad var 6 av 6. Meget enkel frokost og lite imponerende. Har ikke kald melk. Vil du sove godt ikke bo her. Vil du ha autentisk stil, god service anbefaler vi stedet.

Translate

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms have historic charm, with some spacious layouts and comfortable beds. Recurrent drawbacks include creaky noise, occasionally small rooms, and weak in-room WiFi coverage.

Related guest reviews

8

Hector

May 6, 2024

·

Stayed 2 nights

La decoración es linda, estilo colonial. El wifi no llegaba a mi habitacion ni el servicio de celular, por lo que la cobertura wifi es deficiente. Las habitaciones estan alrededor de un patio interno donde esta el.restaurante, por lo que puede llegar a ser molestoso ésto. La comida del restaurante muy rica.

Translate

6

gloria

Sep 21, 2025

·

Stayed 4 nights

I suggest rooms need to be update like floors, bathroom, walls, furniture.

6

Juan

Sep 22, 2023

·

Stayed 1 night

air conditioning and small rooms

10

Gaby

Apr 1, 2023

·

Stayed 1 night

Muy buena Ubicacion, la cama es muy cómoda y los baños están totalmente remodelados

Translate

8

Juan

Oct 1, 2025

·

Stayed 3 nights

Very vintage hotel, impressive, beautiful decoration! The only issue was the noise during the nights, the wood cracks all night long when the people arrive or leave the hotel, everything else, it was amazing. Great Breakfast, great service in general

10

David

Jul 5, 2025

·

Stayed 1 night

Beautiful establishment. The front desk attendant was extremely understanding and accommodating with our late check-in. Rooms are clean and very spacious. Highly recommend!

8

Casey

Jul 20, 2023

·

Stayed 1 night

Great stay for history or architecture buffs. We stayed in room with 2 levels. Bed was wonderful. Bathroom was modern. The floors creaked a bit much but it is an older building. Restaurant was nice. Staff was great but food was just ok.

6

Jim

Dec 19, 2025

·

Stayed 1 night

Very noisy small bed looks better in pictures hotel staff was helpful breakfast was alright

10

DAVID

Jul 28, 2024

·

Stayed 2 nights

Absolutely amazing experience staying at this property. Is a beautiful colonial building with a cozy courtyard a block away from Plaza Calderón. The hosts were super friendly. They arranged a taxi back to the airport early morning on departure day, gave us complimentary drinks on arrival and promptly took care of any requests we had. The room was a very convenient 2-story unit with a balcony facing the cobblestoned Presidente Borrero street. Breakfast was simple but very good and fresh. Location is amazing. You are within walking distance of most major attractions, restaurants, shops, rooftop bars, beautiful cathedrals and charming plazas. I recommend this hotel 100%.

6

Kjetil

Jul 8, 2024

·

Stayed 3 nights

Hotellet er flott og sjarmerende, men veldig lytt og vanskelig å sove. Vi har bodd her i 3 netter og måtte ha ørepropper. Den første natten sov vi 2 t, det var dunkelyder og hørtes ut som noen dro bord over gulvet, vi klaget til resepsjonen, men fikk aldri noe tilbakemeld. De ansatte er veldig hyggelige, serviceinnstilt og smiler alltid. Gode senger og renhold på rom og bad var 6 av 6. Meget enkel frokost og lite imponerende. Har ikke kald melk. Vil du sove godt ikke bo her. Vil du ha autentisk stil, god service anbefaler vi stedet.

Translate

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Service is widely described as friendly, thoughtful, and accommodating, with staff going above and beyond. There are occasional lapses in communication or follow-up at the front desk.

Related guest reviews

6

Paul

Jul 2, 2024

·

Stayed 2 nights

The area is wonderful, many sites in walking distance. For the most part it was great. The breakfast was amazing. But, the staff was hit and miss--some staff was amazing and others were absolutely horrible. While we were checking out they tried to charge me for alcohol I had taken back to the front desk the night before (as my family member can't have alcohol), it was cleared up but the lack of communication is obvious.

10

Michelle

Dec 15, 2024

·

Stayed 1 night

I was upgraded to an exceptionally beautiful room with a city like view. Exceptional service very comfortable room. Even got a bottle of wine and cookies. The breakfast was delicious great location. Price was fantastic

6

Brendon

May 24, 2024

·

Stayed 3 nights

The hotel looks very nice. These are the issues I had. The water temp varied drastically and became dangerously hot. They threw away my mostly full shampoo. When I told the front desk she said she would check with housekeeping and she never said another word to me. The AC in the room did not work. They never gave me pods for the coffee maker. When I used it for hot water, what came out was really gross. I had the flush it 6 or 7 times before the water was clear. The front door is randomly locked and once I had to wait several minutes for someone to open it.

10

Donald

Jul 7, 2024

·

Stayed 2 nights

Excellent staff. Best location in town to see the sights and explore the culture and food

10

ANTONIO

Dec 21, 2024

·

Stayed 4 nights

Wondeful place, very well maintained and very friendly and helpful staff

10

Meredith

Nov 4, 2025

·

Stayed 3 nights

The property and breakfast sir was are lovely, the beds are incredibly comfortable, and the staff goes above and beyond. We were there on Halloween but it was raining terribly that night, so the staff let her truck or treat around the hotel and even got a couple of guests in on it. It was the sweetest, most generous act and by the whole team. I can’t say enough wonderful things about this hotel and their team.

10

David

Jul 5, 2025

·

Stayed 1 night

Beautiful establishment. The front desk attendant was extremely understanding and accommodating with our late check-in. Rooms are clean and very spacious. Highly recommend!

10

Gerald

Oct 11, 2024

·

Stayed 4 nights

The hotel staff is extremely helpful in every way. Of course, the location of this hotel is perfect for those who want to enjoy the historical center of Cuenca. Ecuador has daily power outages and the noise from the generators can be quite annoying whether you are in the hotel or enjoying the shops of Cuenca.

10

DAVID

Jul 28, 2024

·

Stayed 2 nights

Absolutely amazing experience staying at this property. Is a beautiful colonial building with a cozy courtyard a block away from Plaza Calderón. The hosts were super friendly. They arranged a taxi back to the airport early morning on departure day, gave us complimentary drinks on arrival and promptly took care of any requests we had. The room was a very convenient 2-story unit with a balcony facing the cobblestoned Presidente Borrero street. Breakfast was simple but very good and fresh. Location is amazing. You are within walking distance of most major attractions, restaurants, shops, rooftop bars, beautiful cathedrals and charming plazas. I recommend this hotel 100%.

10

Cesar

Feb 25, 2026

·

Stayed 4 nights

Everything was fantastic, I got stomach sickness and the hotel make me the food I need to reestablished and get well, I was walking the next day and visiting Cuenca. Thanks to all staff you were wonderful and helpful. Hotel is spotless and clean. Near all attractions restaurants and at

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Consistently praised central location in Cuenca’s historic center, walkable to major sights, restaurants, and shops, with easy access to tram and buses.

Related guest reviews

10

Victor

Sep 8, 2024

·

Stayed 1 night

Excellent option to stay in Cuenca. Right in the center of the city you can walk everywhere. It also has a parking lot. Very nice boutique hotel, very clean and well decorated.

10

Maria

Jun 14, 2025

·

Stayed 2 nights

Beautiful hotel and excellent location!

10

Diego

Nov 24, 2025

·

Stayed 1 night

El hotel está convenientemente situado en el centro. El acceso al tranvía es perfecto e incluso lo tomamos para ir al aeropuerto. Buenas opciones de restaurantes alrededor. Como única sugerencia es ampliar las opciones de desayuno.

Translate

10

Marie

May 28, 2023

·

Stayed 1 night

Amazing location. Friendly staff. Easy walking to historical sites.

10

Alberto Carlos

May 23, 2025

·

Stayed 1 night

Excelente ubicación!

Translate

10

ALEXANDRA

Sep 27, 2025

·

Stayed 1 night

It was a great place to stay, close to many places where to eat and on the corner of a bus stop, so you could get anywhere from it

10

Sarah

Jan 26, 2025

·

Stayed 2 nights

This is a beautiful hotel, walkable to the best sites and restaurants in the city.

10

DAVID

Jul 28, 2024

·

Stayed 2 nights

Absolutely amazing experience staying at this property. Is a beautiful colonial building with a cozy courtyard a block away from Plaza Calderón. The hosts were super friendly. They arranged a taxi back to the airport early morning on departure day, gave us complimentary drinks on arrival and promptly took care of any requests we had. The room was a very convenient 2-story unit with a balcony facing the cobblestoned Presidente Borrero street. Breakfast was simple but very good and fresh. Location is amazing. You are within walking distance of most major attractions, restaurants, shops, rooftop bars, beautiful cathedrals and charming plazas. I recommend this hotel 100%.

10

Michel

Jul 4, 2025

·

Stayed 2 nights

Great place, helpful staff, good breakfast and very good location

10

Leonardo

Dec 7, 2024

·

Stayed 1 night

Es una propiedad antigua, pero la mantienen en excelentes condiciones, servicio de primera y cerca de todo. Pude dejar mi carro seguro y gratis en el estacionamiento que queda a pocos pies. Volvería sin lugar a dudas.

Translate

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast and the restaurant are generally tasty and well liked. Some guests found the breakfast selection limited or the hot items not hot enough.

Related guest reviews

8

Sharon

Aug 19, 2024

·

Stayed 4 nights

Comfortable old hotel with excellent staff, in a very convenient location. Restaurant meal I had was good. Breakfast buffet was average and most mornings the hot food was at best warm. Leaked sufficient staff at breakfast

10

Elizabeth

Jan 27, 2024

·

Stayed 3 nights

This is a gorgeous hotel. The property is unique, very well maintained, and in an excellent location. Breakfast was the best we had in our travels in Ecuador. Staff was super professional and friendly. I would definitely stay here again and highly recommend it to other travelers!

10

Maria Dolores

Apr 6, 2025

·

Stayed 3 nights

Mi experiencia ha sido muy muy satisfactoria, es un Hotel precioso, romántico y muy acogedor, las habitaciones muy limpias, e igual los baños, el personal es muy atento y cariñoso, en todo momento al servicio del cliente para hacer la estancia más agradable. El restaurante es hermoso y acogedor, con velitas, que lo hace muy acogedor, los geles de baño y Body milk son de muy buena calidad, y el desayuno muy completo. Sin lugar a dudas recomiendo este Hotel si van a Cuenca, no podrían encontrar nada mejor. Mi mención especial a las chicas de recepción, y bueno todos en general sois fantásticos.

Translate

10

Tina

Apr 12, 2025

·

Stayed 3 nights

The property was amazing! And the staff was fantastic! The breakfast in the morning changed daily and was wonderful with a variety of options. There was great attention to detail...I felt like I had walked back in time.

8

Alexandra

Dec 27, 2024

·

Stayed 1 night

Excellent service, but they need to update a little more in food.

8

NIVALDO

Jun 18, 2024

·

Stayed 2 nights

Hotel em prédio histórico, mas bem cuidado e reformado, em ótima localização. Possui um restaurante bem no centro, num ótimo ambiente, mas pouco frequentado. O café da manhã é satisfatório, mas com poucas opções.

Translate

8

Melina

Jul 17, 2022

·

Stayed 1 night

La cena estuvo deliciosa, el servicio muy bueno. Hubo un evento en la noche se escuchaba ruido hasta 12 pm eso es lo único malo q puedo decir. Es un hermoso hotel.

Translate

8

Casey

Jul 20, 2023

·

Stayed 1 night

Great stay for history or architecture buffs. We stayed in room with 2 levels. Bed was wonderful. Bathroom was modern. The floors creaked a bit much but it is an older building. Restaurant was nice. Staff was great but food was just ok.

10

Kelly

Jun 26, 2022

·

Stayed 2 nights

Gorgeous hotel in a beautifully restored colonial mansion. The staff was friendly and helpful. Wonderful breakfast serves each morning. Highly recommended! This has to be one of the best hotels in Cuenca! (Tip: ask for a room with a window that faces outside)

10

MaCaro

Sep 15, 2024

·

Stayed 1 night

Great location, friendly and kind staff. Defined recommend. Tasty food.

Was this helpful?

AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5	6	7
8	9	10	11	12 $93	13 $149	14 $93
15 $87	16 $87	17 $86	18 $87	19 $94	20 $88	21 $95
22 $92	23 $95	24 $94	25 $94	26 $96	27 $95	28 $94
29 $94	30 $95

Su	Mo	Tu	We	Th	Fr	Sa
		1 $94	2 $99	3 $94	4 $98	5
6 $94	7 $95	8 $94	9 $95	10 $95	11 $94	12 $94
13 $95	14 $102	15 $95	16 $95	17 $94	18	19
20 $99	21 $106	22 $93	23 $93	24 $123	25 $123	26 $123
27 $124	28 $127	29 $124	30 $134	31 $173

Hotel Boutique Santa Lucia

Prices for Hotel Boutique Santa Lucia

Monthly average prices

About this property

Location

Room options

Single Room

Triple Room

Standard Double Room, 1 Double Bed

Twin Room

Guest reviews of Hotel Boutique Santa Lucia

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Hotel Boutique Santa Lucia

Prices for upcoming dates