TRYP by Wyndham Cuenca Zahir

Room was exposed to the sunlight. Air conditioning was not good. It was a sauna experience.

Staff was very nice and breakfast was excellent. Gym was poor and needs new equipment. 4 star hotel needs to do better.

While we had a wonderful stay at this hotel there were some hiccups on the first night that could have easily been rectified. The AC unit was detached from the wall at the support bracket behind the AC unit which a technician could have easily attached with proper tools. The hotel staff instead of just reattaching the hose onto the bracket, they decided to bring another portable AC until which only cooled on ice. After an hour when the ice all melted in the AC unit the AC until was blowing out warm air. We advised the front desk and they brought another bigger portable AC unit to the room which ran on cold water which we did not want to keep refilling in the middle of the night while we slept. Specially the first night we were extremely tired from the travel. We finally asked the front desk to send a technician to fix the unit that was connected to the wall as we stepped out for a few hours to go sight seeing. When we returned they did have the AC Unit reattached with the hose and the issue was fixed. A few first hours of inconvenience could have been avoided. The hotel staff could have gave us two extra bottles of water when we asked as a courtesy for the inconvenience but they wanted to charge us which was disappointing. I’ll think twice staying at this location again unless they can make it better.

Pillows are old, VIP rooftop bar noisy at dinner time

Todo muy bien, limpieza atencion del personal, habitacion muy comoda y ubicación muy buena. El único inconveniente es el parqueo, ya que disponen de pocos sitios y es muy incomodo estacionarse.

We thought hotel looked interesting with the roof top restaurant that is highly rated and were excited to stay there. upon arrival and wanting to book a reso, they say it's only open on Friday and Saturday nights. Like, put that in your advertisements. Room was small, very hot and window only opened push out 3 inches. No air conditioner we asked and they said they had one portable one they could bring up but we were heading out for the day and didn't want them in our room while away. I'm allergic to scent, perfume, after shave, scented laundry soap, hair care products and soap with scents etc. They use all of the above, and the workers in the breakfast area had such scents on, it was hard to even eat. Could not use the bathroom hair products or hand soap, it was terrible smelling. Room could have been cleaner, sheets looked old and had some stains. Staff friendly but I will not be going back. It was noisy with traffic as well. Location was good for our needs, just very noisy as we had to sleep with window open all night as it was so hot. I had to cover my nose and mouth in the elevator it was so bad they pumped scent in it. Very bad and not healthy to breathe that.

Muy tranquilo limpio y buen servicio. Único garage pequeño pero de ahí el resto excelente

Nice hotel with great breakfast and rooftop bar/restaurant. Easy walk to downtown.

Kamer was schoon, maar een beetje kaal. Verder was het opvallend dat er geen airco aanwezig was. Personeel was vriendelijk en behulpzaam. Het hotel is gelegen naast een stadion. Tijdens wedstrijden is het sfeervol, maar ook moeilijk te bereiken. Verder is het ontbijt wat anders. Je kiest een basisgerecht van de kaart en vult dat verder aan vanaf een klein buffet. Al bij al een leuk hotel, maar met ruimte voor verbetering.

Beautiful hotel with amazing rooftop dining experience. Very helpful and pleasant staff. My only criticism would be the lack of AC in the rooms. And because of their not being AC requiring guests to leave the windows open and unfortunately take in all of the outside noise.

I didn’t know they have s rooftop and for me it was noisy. I think it was not clean enough. The staff was very friendly and eager to attend the guests.

Over all our stay was good except the first day when it took four call a several hours to obtain enough towels for all 3 of us. It wasn’t extra towels After that things went smoothly. Love the restaurants and the personnel

Alles war sehr sehr ranzig. Das Frühstück war mangelhaft und es gab wenig Auswahl. Die Dusche hat schon angefangen zu Schimmel und aus dem Klo hat es extrem gestunken. Das Personal war sehr langsam, aber freundlich Ich würde dieses Hotel mit einem 1 Stern bewerten!!!

We thought hotel looked interesting with the roof top restaurant that is highly rated and were excited to stay there. upon arrival and wanting to book a reso, they say it's only open on Friday and Saturday nights. Like, put that in your advertisements. Room was small, very hot and window only opened push out 3 inches. No air conditioner we asked and they said they had one portable one they could bring up but we were heading out for the day and didn't want them in our room while away. I'm allergic to scent, perfume, after shave, scented laundry soap, hair care products and soap with scents etc. They use all of the above, and the workers in the breakfast area had such scents on, it was hard to even eat. Could not use the bathroom hair products or hand soap, it was terrible smelling. Room could have been cleaner, sheets looked old and had some stains. Staff friendly but I will not be going back. It was noisy with traffic as well. Location was good for our needs, just very noisy as we had to sleep with window open all night as it was so hot. I had to cover my nose and mouth in the elevator it was so bad they pumped scent in it. Very bad and not healthy to breathe that.

Los pisos del hotel y el elevador se encontraba muy sucio, parecía que la limpieza de estar áreas no es hace muy frecuente

Muy lindo hotel, cerca del estadio. Muy bien ubicado, muy limpio, el cuarto amplio con un baño de buen tamaño y muy cómodo.

No irons in room or bathrobes and this is in the presidential suite. Hotel could have been cleaner , the bed sheets could of been cleaner

Excellent overall hotel experience. Jon was especially amazing and hospitable. We loved the rooftop bar and the views. Just need housekeeping to improve their service by remembering to supply towels and toilet paper in the room LOL! Also the restaurant service could be a lot faster.

Very clean place, excellent staff, great breakfast included

Las habitaciones siempre limpias, todos bien amables. La comida excelente!

La habitación era bastante amplia, el baño impecable, cama super cómoda. El desayuno estuvo muy rico y tiene varias opciones.

Amazing staff and great breakfast! Unfortunately, Friday and Saturday night was extremely loud since the windows are not sound proof and there’s a big club a couple of doors down.

Gran ubicación, pequeño pero comodo, bonita vista desde las habitaciones, el desayuno bueno con las opciones disponibles a la carta, que complementan el buffet. La parte que no me gusto son las paredes de vidrio arenado en los baños, se ve todas las sombras de dentro, siento que no hay privacidad!!

We thought hotel looked interesting with the roof top restaurant that is highly rated and were excited to stay there. upon arrival and wanting to book a reso, they say it's only open on Friday and Saturday nights. Like, put that in your advertisements. Room was small, very hot and window only opened push out 3 inches. No air conditioner we asked and they said they had one portable one they could bring up but we were heading out for the day and didn't want them in our room while away. I'm allergic to scent, perfume, after shave, scented laundry soap, hair care products and soap with scents etc. They use all of the above, and the workers in the breakfast area had such scents on, it was hard to even eat. Could not use the bathroom hair products or hand soap, it was terrible smelling. Room could have been cleaner, sheets looked old and had some stains. Staff friendly but I will not be going back. It was noisy with traffic as well. Location was good for our needs, just very noisy as we had to sleep with window open all night as it was so hot. I had to cover my nose and mouth in the elevator it was so bad they pumped scent in it. Very bad and not healthy to breathe that.

The view from my 5th floor suite was amazing. We could see almost the entire city and into the stadium next door. It was great!

Inviting and welcoming staff. Dining in the restaurant was a treat. Paul and Luis took great care of us. The modern room overlooked the futbol stadium which allowed us to watch a futbol game. I will definitely return to this property.

Decent hotel. Some staff were wonderful and some staff was not. Food was amazing. Best - I was able to watch a live football game from my bed because the stadium is next door. Worst - horrible uncomfortable pillows. I had a rough time sleeping because the pillows were the most uncomfortable ones I’ve ever seen.

Bed was uncomfortable and cold room interior

Nice property, rooms are very noisy as windows are not soundproof. A little far from most of the action, have to walk at least 700-800 meters for good dining options

It had what one needs, without being luxurious, it had a pleasant atmosphere. The staff was very polite and helpful. The breakfast was good. The rooms were modern and comfortable.

Over all our stay was good except the first day when it took four call a several hours to obtain enough towels for all 3 of us. It wasn’t extra towels After that things went smoothly. Love the restaurants and the personnel

The staff at the front desk was very helpful. I arrived at the hotel at 1 pm, and although the check in was at 3 pm, his willingness to offer me to check in ahead if there was a room ready it was really appreciated.

mi impresión del hotel fue pésimo en temas de organización parece que no se comunican entre turnos , y tuve una experiencia terrible por qué el turno siguiente le había dado la llave de mi cuarto a otro cliente , y q las 4 de la mañana me levantan abriendo mi puerta del cuarto donde estaba con mi esposa , realmente fue una pésima noche y ellos solo se disculparon con un cóctel de cortesía realmente yo no volveré , pésimo mejoren la atención al cliente

Personal de recepción de la noche no muy amable, el del día espectacular, personal del restaurante sábado mala domingo muy buena, habitación parece Motel. Al hotel le falta mantenimiento, sábanas y toallas grises

They did not allow us to go inside our room till 3 pm, but when we come, there were no towels at all. Next night at 2 am some people on our floor start using noisy music and screaming. Hotel staff called for police and it took them more than 1 hour to fix it. We did not sleep till morning. Hotel does not have any city or area map and can not explain us how to reach any historic place.

Great experience!! The staff is very friendly and professional!

Very clean place, excellent staff, great breakfast included

It is a good hotel. Great staff.

Great hotel. Great staff. Manager Oscar Fuentes was an awesome host. Made us feel like home. Made us feel welcomed. Oscar went a step beyond to help us set up our tours throughout our stay. Thanks to Oscar we will definitely come back!

Staff terrible, lack of service at the restaurant, front desk staff not friendly. Room service terrible service at taking order. This property should not carry the name of Wyndham as the service it’s terrible. On the site said noise free and the room was under bar the noise from the cars outside and people coming to the bar talking loud terrible experience

It’s close to the airport

We are a family of 4 adults, the room was too small for us and it was very hot. What we liked was the proximity to the historic center, We could walk without worries from the hotel to the city center. We only stay one night. If you want to see the historic center will be so hard to find parking so the hotel location for that purpose is excellent if I have to stay longer probably I I’ll go to a spacious, relaxing place far from the historic center.

El fin de semana es muy ruidoso

Ubicación

Nice newer upgrades.nice room and good shower and comfortable bed. A short walk to the old city center but be prepared to walk up the stairs

Un lugar súper cómodo y elegante, el hotel está ubicado en una buena zona, cerca de todo.

La noche que me hospedé había demasiado ruido en la zona.

Nice property, rooms are very noisy as windows are not soundproof. A little far from most of the action, have to walk at least 700-800 meters for good dining options

Modern, clean, good location

Excellent location, Close to the stadium and a short walk from historica Cuenca. Staff was great, the restaurant at the hotel was awesome, overall great experience.

O hotel está localizado a uma curta e agradável caminhada até o centro histórico. Há muito barulho dos carros passando nas ruas do entorno o tempo todo, inclusive à noite. Isso pode atrapalhar aqueles que têm sono leve. Além disso, tem um roof top que funciona como bar e tem música. Se estiver muito movimentado, também pode incomodar pelo barulho. Os funcionários da recepção são muito atenciosos e simpáticos e estão sempre atentos às necessidades dos hóspedes. Fizemos reserva de passeio por intermédio deles e tudo funcionou muito bem. O café da manhã é à la carte. Funciona bem, mas não há muitas opções. Deveriam disponibilizar mais opções de pães e itens da culinária local, o que tornaria a experiência mais agradável.O restaurante é excelente e acabou sendo uma boa referência culinária da cidade.

Excellent option for Cuenca. Comfortable and clean rooms, with great dining options. Breakfast was great!

The staff was great!!! The breakfast was another amazing perk!! Loved the hotel

Great location. Friendly and professional staff. Excellent restaurant and menu choices for the included breakfast. Will definitely use again.

Great hotel, good service and the restaurante is very good

What I did like is the view but the bed was hard to sleep, and the pillows were not great. The bathroom had damage on the floor. It was not repaired. The breakfast was good, but not enough selections. Every day was the same the staff was slow in the restaurant, the rooftop was beautiful, and the front desk were very professional and courteous and very helpful And the weekend the area you could hear all the commotion outside couldn’t sleep

Kamer was schoon, maar een beetje kaal. Verder was het opvallend dat er geen airco aanwezig was. Personeel was vriendelijk en behulpzaam. Het hotel is gelegen naast een stadion. Tijdens wedstrijden is het sfeervol, maar ook moeilijk te bereiken. Verder is het ontbijt wat anders. Je kiest een basisgerecht van de kaart en vult dat verder aan vanaf een klein buffet. Al bij al een leuk hotel, maar met ruimte voor verbetering.

Es un hotel que está cerca de muchos lugares y es conveniente. El desayuno fue terrible y no lo recomiendo por nada. Tuve que esperar mucho tiempo para el check in y la habitación no tiene un sistema de ventilación adecuado. No me volvería a quedar en este hotel.

Excellent overall hotel experience. Jon was especially amazing and hospitable. We loved the rooftop bar and the views. Just need housekeeping to improve their service by remembering to supply towels and toilet paper in the room LOL! Also the restaurant service could be a lot faster.

Very clean place, excellent staff, great breakfast included