Is parking available at the property?

Yes, parking is available on-site. It is limited and free for guests.

What type of breakfast is offered and what are the serving hours?

A complimentary local cuisine breakfast is served on weekdays from 6:30 AM to 10:00 AM and on weekends from 6:30 AM to 10:30 AM.

Does the property allow pets?

Yes, pets are allowed with a fee of USD 30 per pet, per stay. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in is at 3:00 PM and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request and could incur additional charges.

Are airport shuttle services available?

Yes, a complimentary roundtrip airport shuttle is available 24 hours. Guests must contact the property with arrival details before travel to arrange the transfer.

What accessibility features does the property offer?

The property features limited wheelchair accessibility, including step-free entrances and accessible public areas. However, specific details on room accessibility are not provided.

What is the location of the property in relation to key landmarks?

The property is located just steps from Mall del Rio and a 3-minute drive from the Museum of Metals. It is approximately 1.2 miles from Cuenca Botanical Garden and 1.4 miles from Alejandro Serrano Aguilar Stadium.

Does the property have a swimming pool?

Yes, there is an indoor swimming pool available. Pool access is from 9:00 AM to 9:00 PM. Note that the indoor pool is closed on Mondays.

What are the policies for guests staying with children?

Children are allowed at the property. The minimum age for children to stay for free is not specified.

What are the policies regarding extra beds and cribs?

The property offers rollaway beds for a fee of USD 30 per day. Advance request or confirmation is required for rollaway beds.

Four Points by Sheraton Cuenca Hotel in Ecuador

Average nightly price at Four Points by Sheraton Cuenca by month, last 12 months (USD)
Month	Average price
January	$103
February	$103
March	$103
April	$105
May	$99
June	$102
July	$107
August	$114
September	$107
October	$107
November	$106
December	$107

What guests think

Across many reviews, Four Points by Sheraton Cuenca earns praise for its friendly staff, clean and comfortable rooms, and a convenient location by Mall del Río with city views, while recurring complaints focus on street noise and confusing extra charges.

The pool and wellness areas are popular for their views, though several guests encountered closures, limited hours, or unattended facilities. Food quality—especially breakfast—is frequently complimented, yet others note a small restaurant with queues at busy times and occasional overpricing. Expect a modern, convenient base, but light sleepers and fee-sensitive travelers should plan accordingly.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

The pool earns praise for its city views and is a highlight for families. Some guests found the pool or wet areas closed, under maintenance, or with limited attention/hours, and the walkway to the mall needs upkeep.

Related guest reviews

8

Silvio

Sep 18, 2024

·

Stayed 2 nights

Room was great, pool was on maintenance during my stay, check out was a little weird but can’t complain

10

Hector

Mar 4, 2024

·

Stayed 2 nights

La propiedad esta excelente, lo único es que la piscina esta fuera de servicio

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10

Juan

Oct 15, 2024

·

Stayed 1 night

Es un hotel four points en muy buen estado los servicios excelentes restaurante bar zonas húmedas desayuno y cerca a un centro comercial con opciones adicionales de restaurantes en las afuera de Cuenca con fácil acceso

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10

Philip

Apr 1, 2023

·

Stayed 2 nights

Very friendly and helpful staff! I liked the option of being picked up at the airport and the driver was helpful. Definitely recommend this hotel and will use again when going back to Cuenca

6

Juan

Oct 13, 2025

·

Stayed 3 nights

Hotel is nice, clean and confortable. The rooms are nice. Bathrooms a bit old, but clean. Swimming pool is great for kids and has an amazing view. The main problem is that the hotel hosts parties and corporate events in the top floor and also has a event venue in front. So if you are e"lucky" (like we have already been for two stays) you will have a very noisy night and you won't be able to sleep until late at night.

6

Ronald

Sep 7, 2024

·

Stayed 4 nights

The breakfast was exceptional. Heard doors opening and closing all day from other tenants and other noises from the street. All purchases were expensive. Walkway to rear exit to mall crumbling.

10

Anthony

Feb 26, 2026

·

Stayed 2 nights

Staff was amazing, room was very clean, location is excellent, amenities and restaurant are great.

10

Mike

Jun 9, 2025

·

Stayed 1 night

Hotel is great , pool service is great and have amazing view of Cuenca

8

Donald

Oct 28, 2022

·

Stayed 2 nights

Check in was difficult. Amenities were closed or had limited hours. Communication was poor. No upgrades. Complained… and management tried to help.

4

Guido

Aug 16, 2024

·

Stayed 1 night

Cargos adicionales de pago no claros, ruido extremo, amenidades como piscina, sauna y turco sin atención.

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Cleanliness

Many reviews highlight very clean rooms and public areas. A few maintenance or cleanliness lapses were noted, including an isolated but serious bathroom incident and some aging fixtures.

Related guest reviews

10

XAVIER

Aug 12, 2023

·

Stayed 4 nights

Todo estuvo excelente, el servicio de primera, muy atentos todos, los desayunos espectaculares y la habitación muy confortable, la limpieza una de sus características, todo a la altura, las instalaciones muy comodonas para nuestra estadía familiar

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10

Mario

Jan 31, 2025

·

Stayed 8 nights

Buen lugar, limpio y muy convenientemente ubicado en cuenca, sin duda la mejor opción en la ciudad, solo mejoraria el buffete, muy repetitivo y poco sazón.

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10

Diana Patricia Asmal

Nov 13, 2025

·

Stayed 13 nights

The place was perfect clean and the the staff very kind

2

Poul

Jan 1, 2025

·

Stayed 2 nights

Horrible experiencia en el hotel. El día que nos entregaron la habitación nos encontramos con unas heces en la ducha. Justo le bañaba a mi hijo y pensamos que era una mancha en la baldosa, luego mi esposa se bañó y se empezó a deshacer y se dió cuenta que se trataba de excremento. Se reclamó a la recepción y gerencia y lo único que hicieron fue cambiarnos de habitación al día siguiente por una que inclusive tenía un baño más pequeño. Al desayuno tuvimos que hacer fila para poder darnos una mesa, ya que viene gente que paga por el brunch y por lo visto los huéspedes no tienen preferencia para las mesas del restaurante.

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10

Raul

Oct 17, 2025

·

Stayed 4 nights

I have stayed in many hotels and yours is one of the best ones. The room is big. It was clean very comfortable bed. Room service was excellent. Your staff was very friendly and had an answer for all my questions with the more behind the hotel. Excellent location we did not use the pool Cause we were limited in time but overall I hope to be back very soon. Thank you very much for a good time.

10

Christian

Dec 24, 2025

·

Stayed 2 nights

La limpieza Exelente , el personal fantástico , todos muy amables

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6

Juan

Oct 13, 2025

·

Stayed 3 nights

Hotel is nice, clean and confortable. The rooms are nice. Bathrooms a bit old, but clean. Swimming pool is great for kids and has an amazing view. The main problem is that the hotel hosts parties and corporate events in the top floor and also has a event venue in front. So if you are e"lucky" (like we have already been for two stays) you will have a very noisy night and you won't be able to sleep until late at night.

10

Nidia

Jul 12, 2024

·

Stayed 3 nights

Nice hotel with good views of the city. Clean

10

Anthony

Feb 26, 2026

·

Stayed 2 nights

Staff was amazing, room was very clean, location is excellent, amenities and restaurant are great.

8

Jorge

Aug 15, 2024

·

Stayed 1 night

Lo unico malo es que estan remodelando el restauante y hay polvo

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Rooms

Rooms are generally spacious and comfortable with good city views. However, many mention traffic and internal noise due to limited soundproofing, plus occasional AC or Wi‑Fi issues and uncomfortable pillows.

Related guest reviews

6

Tomas

Sep 4, 2024

·

Stayed 3 nights

Mucho ruido , los vidrios no son anti ruido y la avenida principal pasan camiones, carros y motos que no dejan dormir lo mismo por 3 días

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4

Ileana

Dec 16, 2024

·

Stayed 2 nights

El hospedaje habitación y cama bien lo que no me agrado es que el aire esta bloqueado y no puedes regularlo y es imposible llamar a la recepción. No puedes poner comida a la factura de la habitación si no bajas con la billetera es terrible. la ubicacion es buena

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8

Henry

Sep 3, 2023

·

Stayed 4 nights

Desayuno excelente Piscina y atención en las zonas húmedas muy bien. Lo que nos decepcionó es la falta de insonorización en la habitación. El aire acondicionado que tienen la habitación, no asegura que el ruido de la calle no ingrese a la habitación. Además la insonorización entre las habitaciones es nula. En la segunda noche que nos hospedamos teníamos a un grupo de extranjeros que conversaban de negocios a lado de nuestra habitación y escuchaban música hasta la 01:30 de la mañana y prácticamente escuchábamos absolutamente todo lo que hablaban. Tuvimos que alzar el volumen de la televisión para intentar no escuchar todo lo que hablaban. A pesar de que lo reporte en la recepción al día siguiente sólo recibí una sonrisa de la recepcionista y le despedí. Lamentablemente no volveré.

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10

Raul

Oct 17, 2025

·

Stayed 4 nights

I have stayed in many hotels and yours is one of the best ones. The room is big. It was clean very comfortable bed. Room service was excellent. Your staff was very friendly and had an answer for all my questions with the more behind the hotel. Excellent location we did not use the pool Cause we were limited in time but overall I hope to be back very soon. Thank you very much for a good time.

8

javier

Oct 13, 2024

·

Stayed 2 nights

Rooms are very comfortable and in good condition. Staff is very helpful.

6

Ronald

Sep 7, 2024

·

Stayed 4 nights

The breakfast was exceptional. Heard doors opening and closing all day from other tenants and other noises from the street. All purchases were expensive. Walkway to rear exit to mall crumbling.

6

Gil

Nov 29, 2023

·

Stayed 1 night

Terrible WiFi in the rooms. No hooks to hang towels in the bathroom.

10

Edmundo Jordão da Silva Vargas

Jul 23, 2025

·

Stayed 1 night

Excellent Hotel in Cuenca City. Attentive Staff, Excellent restaurant and breakfast, large room, nice bed and shower.

8

JUAN

Jan 3, 2023

·

Stayed 19,358 nights

El AC no funcionó de forma adecuada

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8

FRIEDRICH

Jun 10, 2024

·

Stayed 3 nights

Las ventanas no son muy herméticas y se escuchan los autos en la avenida

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Service

Service is widely praised as friendly, professional, and proactive. Still, several guests reported billing discrepancies or rigid policies, and a few experienced difficult check-in or limited assistance.

Related guest reviews

6

Pablo

Dec 14, 2023

·

Stayed 2 nights

staff need to work on customer service

10

mario

Sep 29, 2025

·

Stayed 1 night

People at front desk charge you a double tax. If you question it they say is a government thing.... When is clearly stated eveywere passport with a tourist visa is exempt from this tax.. Hotel dont care they charge you anyway....

8

Fran's

Jan 12, 2025

·

Stayed 1 night

Poca ayuda del Personal No hay servicio a la habitacion

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10

Raul

Oct 17, 2025

·

Stayed 4 nights

I have stayed in many hotels and yours is one of the best ones. The room is big. It was clean very comfortable bed. Room service was excellent. Your staff was very friendly and had an answer for all my questions with the more behind the hotel. Excellent location we did not use the pool Cause we were limited in time but overall I hope to be back very soon. Thank you very much for a good time.

6

ANDREA

Nov 6, 2023

·

Not a Sheraton Four Points Standard They call me to pay my reservation or they will cancel

10

Christian

Dec 24, 2025

·

Stayed 2 nights

La limpieza Exelente , el personal fantástico , todos muy amables

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10

Freddy

Jul 19, 2023

·

Stayed 1 night

The staff was amazing. They went over and beyond to make our stay enjoyable. I highly recommend this hotel for anyone visiting Cuenca.

10

Anthony

Feb 26, 2026

·

Stayed 2 nights

Staff was amazing, room was very clean, location is excellent, amenities and restaurant are great.

10

Eduardo

Jun 14, 2023

·

Stayed 4 nights

We were very impress with the service and friendliness of the staff! Everyone made us feel at home, from breakfast to bed time. Thank you! Highly recommended!!

8

Donald

Oct 28, 2022

·

Stayed 2 nights

Check in was difficult. Amenities were closed or had limited hours. Communication was poor. No upgrades. Complained… and management tried to help.

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Location

Conveniently located next to Mall del Río with easy access to Turi and a short drive to the historic center, plus broad city views. Some rooms facing the main avenue pick up traffic noise.

Related guest reviews

6

Tomas

Sep 4, 2024

·

Stayed 3 nights

Mucho ruido , los vidrios no son anti ruido y la avenida principal pasan camiones, carros y motos que no dejan dormir lo mismo por 3 días

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10

Lorena

Mar 26, 2025

·

Stayed 3 nights

Great clean hotel. Superb service, convenient access to Mall del Rio. Excellent breakfast.

8

Fabricio

Oct 28, 2025

·

Stayed 1 night

Excelente comida. La ubicación es conveniente dependiendo de que sitio deseas visitar en la ciudad. Por ejemplo la cercanía al mall y al turi.

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10

Cynthia

Jul 25, 2023

·

Stayed 2 nights

A pesar de que no está en el centro turístico de Cuenca está en una ubiación conveniente si se moviliza en transporte propio. Tiene conexión directa al Mall del Río. Al otro lado de la carretera se encuentra el Mirador del Turi. Y está a 15 minutos del centro y otros lugares turísticos de Cuenca.

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8

Andre

Apr 13, 2023

·

Stayed 1 night

Would come again - and here is why: very welcoming and friendly staff, helpful in anyway, shopping mall next door, restaurant food is very good and the surrounding views are nice

8

Alex

Aug 19, 2024

·

Stayed 2 nights

estadia muy cómoda en términos generales, las habitaciones ubicadas al lado de la avenida son muy ruidosas por el trafico vehicular.

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10

Rita

Jun 2, 2025

·

Stayed 2 nights

Excellent location! Great staff! Beautiful City…

10

carlos

Aug 7, 2023

·

Stayed 2 nights

Muy buen hotel , a unos pasos del mall , buen desayunos sus habitaciones amplias y cómodas y un parqueo de fácil acceso , todo muy bien

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10

Anthony

Feb 26, 2026

·

Stayed 2 nights

Staff was amazing, room was very clean, location is excellent, amenities and restaurant are great.

10

Steve

Mar 27, 2025

·

Stayed 1 night

Very close to the mall and the breakfast was absolutely amazing

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Dining

Breakfast and on-site dining receive frequent praise for taste and variety. Downsides include occasional overpricing, the restaurant closing early on weekdays, and crowding or lines at peak breakfast times.

Related guest reviews

10

XAVIER

Aug 12, 2023

·

Stayed 4 nights

Todo estuvo excelente, el servicio de primera, muy atentos todos, los desayunos espectaculares y la habitación muy confortable, la limpieza una de sus características, todo a la altura, las instalaciones muy comodonas para nuestra estadía familiar

Translate

10

Mario

Jan 31, 2025

·

Stayed 8 nights

Buen lugar, limpio y muy convenientemente ubicado en cuenca, sin duda la mejor opción en la ciudad, solo mejoraria el buffete, muy repetitivo y poco sazón.

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10

Giovanni

Jun 4, 2025

·

Stayed 1 night

Lunch was overpriced and the quality was subpar. Burger was dry and too small for USD 15.00

10

Lorena

Mar 26, 2025

·

Stayed 3 nights

Great clean hotel. Superb service, convenient access to Mall del Rio. Excellent breakfast.

8

KYRA

May 10, 2023

·

Stayed 1 night

El desayuno no estuvo bueno. El restaurante cierra muy temprano los días de semana. En la refrigeradora de la habitación no dejan ni agua.

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10

Carlos

Jun 8, 2023

·

Stayed 2 nights

What a great stay while in Cuenca...only 15 minutes from the central area and staff and property were very professional. The food in the dining room was top notch. I would definitely return.

8

Fabricio

Oct 28, 2025

·

Stayed 1 night

Excelente comida. La ubicación es conveniente dependiendo de que sitio deseas visitar en la ciudad. Por ejemplo la cercanía al mall y al turi.

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10

Edmundo Jordão da Silva Vargas

Jul 23, 2025

·

Stayed 1 night

Excellent Hotel in Cuenca City. Attentive Staff, Excellent restaurant and breakfast, large room, nice bed and shower.

10

Steve

Mar 27, 2025

·

Stayed 1 night

Very close to the mall and the breakfast was absolutely amazing

8

Luis

Feb 14, 2024

·

Stayed 3 nights

El restaurante muy pequeño, quisiera entender que hubo mucha gente por feriado, pero es tan incómodo hacer cola hasta fuera del hotel para un desayuno. Debe resolverse esta incomodidad.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5	6	7
8	9	10	11	12	13 $89	14 $261
15 $89	16 $85	17 $79	18	19	20 $231	21 $89
22 $87	23 $88	24 $87	25 $101	26 $100	27 $87	28 $114
29 $89	30 $89

Su	Mo	Tu	We	Th	Fr	Sa
		1 $87	2 $93	3 $100	4 $89	5 $103
6 $87	7 $81	8 $89	9 $100	10 $92	11 $89	12 $95
13 $86	14 $94	15 $89	16 $101	17 $101	18 $80	19 $89
20 $89	21 $86	22 $90	23 $101	24 $100	25 $89	26 $89
27 $103	28 $95	29 $89	30 $121	31 $120

Four Points by Sheraton Cuenca

Prices for Four Points by Sheraton Cuenca

Monthly average prices

About this property

Location

Room options

Classic Room, 1 King Bed (View)

Classic Room, 2 Queen Beds (View)

Junior Suite, 1 Bedroom

Guest reviews of Four Points by Sheraton Cuenca

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Four Points by Sheraton Cuenca

Considering this hotel for your Cuenca trip?

Prices for upcoming dates