Name: Eurostars Grand Hotel Wien
Address: Kärntner Ring 9, Vienne, AT
Price range: 204 $US–497 $US per night
Rating: 8.98

Ce qu'en disent des voyageurs

À l'Eurostars Grand Hotel Wien, les clients soulignent régulièrement son emplacement central, idéal pour se promener, et son ambiance élégante d'un autre âge, ainsi que son personnel généralement aimable et attentionné. Cependant, certains notent des équipements de chambre datés, des problèmes intermittents de chauffage ou de climatisation, et quelques lacunes au niveau du service.

Les chambres sont souvent spacieuses et calmes, mais certains clients mentionnent des matelas usés, des difficultés d'accès à la douche dans la baignoire, l'absence de bouilloires ou du bruit lorsque les fenêtres sont ouvertes pour réguler la température. Le petit-déjeuner et les restaurants sur place reçoivent souvent des éloges, bien que certains regrettent des prix élevés, une qualité parfois inégale ou des fermetures. Dans l'ensemble, attendez-vous à un grand hôtel classique dans un cadre privilégié, avec quelques défauts liés au vieillissement et à des problèmes opérationnels occasionnels.

Équipements

Propreté

Chambres

Service

Emplacement

Repas

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Équipements

Les bars et restaurants sur place sont largement appréciés, et plusieurs clients mentionnent avoir apprécié le spa ; une critique mentionnait des prix de soins élevés et une autre citait la fermeture d'un bar.

Avis de voyageur à ce sujet

10

Lisa

11 mai 2023

·

A séjourné 3 nuits

An incredibly beautiful property close to all the old quarter has to offer. Exceptional restaurants, shopping, Opera House, and historical buildings and churches. The food is incredible, service is impeccable, spa wonderful, and the hotel itself a feast for the senses. Just perfect!

10

Victor

12 oct. 2025

·

A séjourné 1 nuit

Hotel excepcional lleno de historia y glamour.Disfrutamos de una estancia maravillosa acompañados de nuestra perrita sin apenas limitaciones.Aparca miento privado de pago y buena situa cion para visitar el centro.Me sorpren dio el nulo conocimiento de castellano en la recepcion de un hotel de semejan te categoria.Personal correcto en gene ral.A destacar la profesionalidad y efi cacia del personal del restaurante piano-bar del vestibulo donde toma mos algo al mediodia.Carta no muy am plia pero de calidad y gran cocinado.Ce namos en el famoso restaurante japo nes de la ultima planta una maravilla de producto fresco de primera calidad ser vido en mesa de forma exquisita.Toda una deliciosa experiencia para los a mantes de este tipo de comida.

10

Borhane

11 mars 2022

·

A séjourné 4 nuits

Le personnel très attentionné. La qualité des restaurants et des plats servis. L'excellent petit-déjeuner. Une note particulière pour le bar très agréable avec son personnel hautement qualifié. Un seul regret pour le fumeur de cigares que je suis la fermeture du KavalierBar .

10

Amy

20 oct. 2024

·

A séjourné 3 nuits

Amazing hotel Bar was very popular. Great service throughout. Dimitri at reception arranged things for me and was so kind and helpful.

10

Ian

29 oct. 2024

·

A séjourné 1 nuit

Wonderful Hotel in the centre of cultural Vienna. From the moment we arrived the staff are attentive without being smothering. The room was beautiful and the spa was a bonus. Breakfast was an absolute treat too. All of the main sights of Vienna are a short walk. Brilliant Hotel

8

Robert

18 nov. 2023

·

A séjourné 3 nuits

Great location, very walkable. In-house dining options are limited but there is a nice market just outside the door in the mall area

10

Patricia

3 mai 2024

·

A séjourné 7 nuits

This was a fabulous traditional hotel with excellent dining choices. It was a little cool during our visit so we got hot chocolate from the lobby café. Very unusual and fun. Learned How to use a bidet! We had no car so the hotel was perfectly located.

10

Dilek

9 nov. 2024

·

A séjourné 1 nuit

I recently stayed at Grand Wien Hotel and it exceeded every expectation I had for a luxury hotel. From the moment I arrived, I felt the warmth and attention to detail that defines a truly five-star experience. The room was beautifully appointed, with elegant decor, comfortable furnishings, and all the amenities one could hope for. Every detail was thoughtfully designed, making it a perfect retreat. The hotel facilities were just as impressive—whether it was the spa, the pool, or the common areas, each space was maintained impeccably and radiated a sense of calm and sophistication. Dining was another highlight; the food was exceptional, offering both variety and quality. Every meal felt like a culinary experience, and the service was attentive without being intrusive. The staff truly made the stay memorable, embodying professionalism and warmth. They anticipated needs, provided recommendations, and made every effort to ensure a seamless experience. Overall, Grand Wien Hotel defines what a luxury hotel should be. I left feeling relaxed, pampered, and looking forward to returning on my next visit. Highly recommended for anyone seeking an unforgettable, high-end hotel experience!

10

JOAKIM

3 nov. 2024

·

A séjourné 2 nuits

Excellent location. Amazing deal for a 5 star luxury hotel with a lovely spa

2

Alex

1 janv. 2024

·

This just was not a 5 star experience. I stayed for a week and the service - particularly room service - was abysmal. I ordered room service for dinner a total of 4 times, and twice my order was "lost" resulting in delays of several hours. If I order dinner at 18:30, I don't want to be eating at 21:30. If it happens more than once, its not an accident -- its poor management. Frankly, the staff in some places was rude, too. The man in the suit running the breakfast service was terse and I dreaded him. The evening manager of the lobby bar was similarly unpleasant. When a hotel bills itself as a 5-star, luxury hotel, you expect a luxury experience. You're likely to find better service at a highway Marriott. The spa charged €170 for a 50 minute full body massage and I found the quality was not worth the cost. The Four Seasons charges less and offers far better spa service. Who came up with these prices? Not worth it. Better to run down the street to the Hyatt if you want a decent spa experience. The rooms had in-room, self-service tablets that didn't work half the time. Very frustrating to deal with. Every time someone in my corner of the 4th floor slammed a door, my walls and bed rattled. To its credit, the building is pretty and the lobby and hallways were charming. On balance, this was not a pleasant stay. It's a pretty building with 5-star prices but 3-star service and offerings. What a disappointing holiday.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Propreté

La propreté générale est très bien notée, de nombreux clients décrivant les chambres comme impeccables et bien entretenues. Quelques clients ont cependant constaté des lacunes, comme une salle de bain sale à l'arrivée, des équipements manquants ou un ménage irrégulier.

Avis de voyageur à ce sujet

10

Mei Chi

25 juin 2023

·

A séjourné 3 nuits

這是我住過歐洲最舒適的飯店了，明亮乾淨的走廊，漂亮又乾淨的房間，豪華古典，賞心悅目. 地理位置極佳,服務人員友善熱情.

10

John

18 déc. 2024

·

A séjourné 4 nuits

Big rooms, spotless and very quiet. Not impressed with bedding, duvet too short for bed, no spare blankets.

10

Maria Stella

9 mai 2024

·

A séjourné 4 nuits

Hotel lindo, mas a cama pequena e desconfortável. Housekeeping deixava a desejar.café da manhã excelente

2

Nausheen

3 sept. 2024

·

A séjourné 3 nuits

I was given a dirty room. Manger later changed to another room. Air conditioning never worked properly in the room. It was 90 F outside. Room temp never went below 71F. Requested fan 3 days in a row. Fan never arrived. Breakfast was ok, but there a few untrained staff who do not know the concept of space... Concierge and Manager are resoanbly good, House keeping terrible. They do not clean rooms.

2

JU YU

14 janv. 2026

·

A séjourné 2 nuits

Having traveled for 30 years and stayed in countless five-star hotels across Europe, this is the first time I've encountered a five-star hotel without hot water, forcing you to take a cold shower on a snowy day. When I called the front desk, there wasn't a single apology – utterly absurd! Five-star price for one-star quality! The housekeeping staff were so unbearably poor that they only came to "clean" after I complained; otherwise, they were just perfunctory!

10

naomi

8 juil. 2025

·

A séjourné 2 nuits

スタッフの方が、観光等、親身に適応してくださり、ありがとうございました。最後に、もう一言お礼を申し上げたかったですが、お会いできなく残念でした。お部屋も清潔で、廊下が明るく華やか、朝食も豊富で、美味しく、堪能できました。

10

Hari

7 avr. 2024

·

A séjourné 4 nuits

Gracious staff, clean, and high quality facilities and service.

10

Mehrdad

22 juil. 2024

·

A séjourné 3 nuits

Very nice, clean with good staff

8

Richard

2 oct. 2023

·

A séjourné 4 nuits

Staff friendly and helpful. Hotel is in good central location and close to u-bahn and streetcar/tram. Room was cleaned well, and "OK", but not "great" value, for the price per night. The room was frankly a little "shabby" e.g. carpets need cleaning, fixtures and fittings passed their best, not a good look for a hotel billed as "Grand". Strange too was the need to indicate what room cleaning and bed linen changing frequency you wanted. Whilst this is couched as being eco friendly it is also a cost saving and profit maximising option too. The management, not the caring and friendly face to face staff, are responsible for the decisions connected to the more negative elements of this review. I paid for 5 stars and didn't feel I got anything more than a basic level of hotel accommodation for the money

10

Metin

12 avr. 2025

·

A séjourné 3 nuits

Odalar Kağıt mendil yoktu.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Chambres

Les chambres sont généralement grandes, calmes et décorées de manière traditionnelle, bien que certaines soient considérées comme datées. Des commentaires récurrents mentionnent des matelas mous ou usés, des difficultés d'accès à la douche dans la baignoire, l'absence de bouilloires et des commandes de chauffage ou de climatisation saisonnières qui peuvent rendre les chambres trop chaudes ou nécessiter l'ouverture des fenêtres.

Avis de voyageur à ce sujet

8

Ying Woon

25 juil. 2025

·

A séjourné 5 nuits

Location is good. Room inside is a bit old. My room is 237 and some of the wall paper fell down slightly. No kettle and luggage supporter were provided. The enlarged mirror fell down slightly too. The smell of room was a bit wet.

10

Pongwut

17 avr. 2025

·

A séjourné 4 nuits

Nice hotel in central Vienna. Located in the heart of shopping and dining street of Vienna. Old hotel but well maintained. Staffs were nice and assistive. Bedding is quite to soft and using spring mattress, which I don't like that much, but still comfortable. Air conditioning panel is quite confusing to operate but I can make it works after learning. Breakfast was good but not to the point of 5 star hotel expectation.

10

Lesli

16 juil. 2023

·

A séjourné 2 nuits

Fantastic location, and one of the most beautiful hotels I have ever stayed in. Located like a star, and we could walk easily in all directions to be in the best places. Breakfast and dinner were absolutely wonderful. Our room, a Jr. Suite- one of the 10 rooms they call them, overlooking the boulevard. Highly recommend this hotel! Will return.

10

Deborah

19 août 2023

·

A séjourné 1 nuit

The room was pretty, clean, quiet, and comfortable. The staff was friendly, and the location was great.

8

David

17 déc. 2024

·

A séjourné 3 nuits

A Pleasant Stay but Some Drawbacks We had a good time during our stay, and I must commend the staff for being very helpful and attentive throughout. Their excellent service really stood out. The hotel itself is nice but feels dated in parts. Our room was a good size, which we appreciated, but it was far too hot. Unfortunately, the heating system only allows for warming the room this time of year, with no option for cooling. We ended up turning off the heat and opening the window, which led to a lot of noise from the road and people outside—making it difficult to get a good night’s sleep. Additionally, the shower is located in the bath, which is not ideal for those who prefer a standalone shower. Overall, while we enjoyed certain aspects of our stay, a few improvements could really enhance the experience. Let me know if you’d like any further tweaks!

8

Fazel

14 août 2025

·

A séjourné 4 nuits

The hotel was great, location and everything about it was fantastic. The rooms were large and stylish with an old charm, with high ceilings and very well appointed decor. The beds (two twins connected to each other) had problem though, the side that my wife slept on was worn out completely and she fell into the mattress. She didn't say anything to me until I lied down on her side and realized myself how bad it was compared to mine. But by then it was the last night and we just told the hotel about it the next day on our way out. Not sure if they are going to do something about it or not. Other than a bad mattress (which is really the main part of a hotel room, yes?) the experience with the hotel was great and breakfast was fantastic too.

10

marc

14 mai 2024

·

A séjourné 5 nuits

The hotel is magnificent. Beautifully maintained and the room was large and beautiful. The staff are all spectacular, friendly, efficient. All our needs were met almost immediately. Location is also perfect -KartneRing is in the middle of everything and a great upscale and safe area. I highly recommend and will be back.

4

Rehan

29 déc. 2023

·

A séjourné 3 nuits

Location was great and friendly staff. The rooms and carpeting needs upgrade. Mattresses are old with hard springs and very uncomfortable to sleep. Ownership needs to spend some money to make it look like 5 star.

10

graham

22 févr. 2025

·

A séjourné 3 nuits

Really well run hotel .. first class breakfast .. grand rooms with nice spacious bathrooms .. 2 mns to the opera house and 10 mns to best shopping area and restaurants

8

Paull

15 avr. 2025

·

A séjourné 2 nuits

The bathtub shower access was difficult to enter. Anyone with limited abilities should ask for a room with a shower only.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Service

Le personnel est fréquemment décrit comme aimable, attentionné et professionnel, avec des éloges fréquents pour le concierge et la réception. Certains clients ont signalé des lacunes, notamment des commandes de service en chambre perdues, des interactions impolies, des incompréhensions ou des réponses lentes aux problèmes.

Avis de voyageur à ce sujet

10

Vincent

18 nov. 2024

·

A séjourné 6 nuits

The is our go-to hotel in Vienna. We love the hotel, the staff and the location

10

Simon

12 mars 2024

·

A séjourné 3 nuits

Grand Vienna hotel is second to none in Vienna. I love staying at this place. Front desk staff was very courteous and pleasant at check-in. It is very important when you are traveler and do not understand the language they speak. Got a room upgrade as a VIP guest. Great experience.

2

JU YU

14 janv. 2026

·

A séjourné 2 nuits

Having traveled for 30 years and stayed in countless five-star hotels across Europe, this is the first time I've encountered a five-star hotel without hot water, forcing you to take a cold shower on a snowy day. When I called the front desk, there wasn't a single apology – utterly absurd! Five-star price for one-star quality! The housekeeping staff were so unbearably poor that they only came to "clean" after I complained; otherwise, they were just perfunctory!

10

Stuart

12 déc. 2024

·

A séjourné 5 nuits

City center, great location, the best staff service

10

Gjovan

30 déc. 2023

·

One of the best hotels. The service and the rooms were outstanding. Great place to stay in

10

JU YU

15 janv. 2026

·

A séjourné 6 nuits

The front desk manager was very professional and handled issues sincerely. The breakfast staff (especially Lisa) provided excellent and attentive service.

10

Jonathan

6 oct. 2025

·

A séjourné 3 nuits

It was the staff that made the stay. Everyone one of them went out of their way to be helpful. Why Americans felt they had to push in and not wait I don't know!

10

Linda

10 nov. 2023

·

A séjourné 3 nuits

Excellent staff at reception (let us check in early). Food at lobby terrace area very good and nice environment to hang out after long day. Rooms quiet and nice to have well-stocked grocery store in adjacent mall.

2

Alex

1 janv. 2024

·

This just was not a 5 star experience. I stayed for a week and the service - particularly room service - was abysmal. I ordered room service for dinner a total of 4 times, and twice my order was "lost" resulting in delays of several hours. If I order dinner at 18:30, I don't want to be eating at 21:30. If it happens more than once, its not an accident -- its poor management. Frankly, the staff in some places was rude, too. The man in the suit running the breakfast service was terse and I dreaded him. The evening manager of the lobby bar was similarly unpleasant. When a hotel bills itself as a 5-star, luxury hotel, you expect a luxury experience. You're likely to find better service at a highway Marriott. The spa charged €170 for a 50 minute full body massage and I found the quality was not worth the cost. The Four Seasons charges less and offers far better spa service. Who came up with these prices? Not worth it. Better to run down the street to the Hyatt if you want a decent spa experience. The rooms had in-room, self-service tablets that didn't work half the time. Very frustrating to deal with. Every time someone in my corner of the 4th floor slammed a door, my walls and bed rattled. To its credit, the building is pretty and the lobby and hallways were charming. On balance, this was not a pleasant stay. It's a pretty building with 5-star prices but 3-star service and offerings. What a disappointing holiday.

6

James

7 oct. 2024

·

A séjourné 3 nuits

We checked in when very tired well into the evening. Only on checking our booking details later did I realise that hotel had allocated a city facing room rather than the more expensive Ringstrasse facing room that we had prepaid for via Expedia. On challenging reception the following morning, receptionist insisted we had only book city room m, but agreed to provide free 2hr late checkout when shown written evidence. 2nd and 3rd nights of stay were both marred by fire alarms which, when we checked out, were confirmed to be false alarms. Despite clear instructions that we wished to be taken to the City Airport Train terminal. Staff told taxi that we wished to be taken to airport. Fortunately my knowledge of the city helped me realise driver was taking wrong route, but we then missed a train due to delay. For a luxury hotel, this property need to improve significantly.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Emplacement

Régulièrement salué pour son emplacement central et sa facilité d'accès à pied, à proximité de l'Opéra, des rues commerçantes, des transports en commun et des principaux sites touristiques.

Avis de voyageur à ce sujet

10

Ray

3 janv. 2023

·

A séjourné 19 359 nuits

Grand Hotel Wien is in the middle of everything you could want to do in Vienna. Its proximity to the concert halls and opera house were primary reasons for our stay. The room was comfortable and the temperature was easy to control. The only thing that got us was the high step up into the shower/tub, which if you're not nimble can be a bit difficult. The breakfast buffet is pricy, but they have everything you could want, including bottomless coffee. The convenience of staying at the Grand Hotel Wien is a major plus. We would definitely stay there again.

10

David Fowler

2 oct. 2025

·

A séjourné 7 nuits

Excellent hotel with full broad choice included breakfast daily until 11:30. Spacious, quiet yet right on the Kärtner Ring with short access to city center, subway and trams and great walking paths. And what a glorious city.

10

Andrea

29 nov. 2023

·

A séjourné 1 nuit

The Hotel is in the center of the city, just a block away from the Opera house. Walking distance to all the sites I wanted to visit and also great shopping around.

10

Brandon

5 août 2024

·

A séjourné 1 nuit

Great stay, great location

10

graham

22 févr. 2025

·

A séjourné 3 nuits

Really well run hotel .. first class breakfast .. grand rooms with nice spacious bathrooms .. 2 mns to the opera house and 10 mns to best shopping area and restaurants

10

Hiroko

29 sept. 2025

·

A séjourné 4 nuits

オペラ座へ徒歩５分ウィーン学友協会ホールへ徒歩３分。ホテルの前をトラムがはしっており、大型スーパーが徒歩圏内に２件と大変便利な立地。和食店「雲海」のお寿司は日本と変わらない味。朝食ブッフェも豪華で満足。次回また宿泊したいホテル。

10

Jeffrey

3 sept. 2024

·

A séjourné 4 nuits

Located in the heart of old town Vienna on the Ringstrasse, this old world gem has been updated but still holds the old world charm as a first class hotel.

10

david

30 mars 2025

·

A séjourné 2 nuits

Went for an extended long weekend. Great time and will go again. The hotel is located within steps of museums, parks, opera house and restaurants. Highly recommend.

10

Brian

29 sept. 2025

·

A séjourné 3 nuits

Perfect location near the old town! Walking distance to the best Vienna has to offer!

10

Brian

28 mai 2024

·

A séjourné 3 nuits

It is a beautiful hotel with lovely service. It is also in a fabulous location and easily walkable to the Opera, St Stephen’s Cathedral, the Albertine, and many other sites.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Repas

Le petit-déjeuner est souvent décrit comme excellent et varié, bien que certains l'aient trouvé cher, limité ou bondé. Les restaurants sur place et le bar du hall d'entrée reçoivent de nombreux compliments, avec quelques mentions occasionnelles d'incohérences ou de fermetures.

Avis de voyageur à ce sujet

10

Ralph Arnold

3 mai 2025

·

A séjourné 2 nuits

Everything absolutely perfect. The food in the restaurants and the breakfast were superb. Can strongly recommend this hotel.

10

Victor

12 oct. 2025

·

A séjourné 1 nuit

Hotel excepcional lleno de historia y glamour.Disfrutamos de una estancia maravillosa acompañados de nuestra perrita sin apenas limitaciones.Aparca miento privado de pago y buena situa cion para visitar el centro.Me sorpren dio el nulo conocimiento de castellano en la recepcion de un hotel de semejan te categoria.Personal correcto en gene ral.A destacar la profesionalidad y efi cacia del personal del restaurante piano-bar del vestibulo donde toma mos algo al mediodia.Carta no muy am plia pero de calidad y gran cocinado.Ce namos en el famoso restaurante japo nes de la ultima planta una maravilla de producto fresco de primera calidad ser vido en mesa de forma exquisita.Toda una deliciosa experiencia para los a mantes de este tipo de comida.

8

David

30 nov. 2023

·

A séjourné 3 nuits

The breakfast is very good and there are some excellent hardworking and helpful and friendly staff! We are very pleased and grateful for all the support they provided us and made our stay pleasant and memorable!

6

Roberto

3 oct. 2023

·

A séjourné 4 nuits

Hotel is very quiet, elegant, and in excellent location. Staff is very nice. A beautiful building with beautiful rooms. The reason for 3 stars is the breakfast. The breakfast room is way too small, cavernous, and does not have enough windows. People are squeezed together like sardines. A hotel of this caliber needs a much larger room for breakfast with plenty of light. Also, please let guests get coffe and milk by themselves without having to ask the busy waiters and wait for the waiters! I want to thank Leon at the concierge who was very helpful!!!

10

rodolfo

28 mai 2025

·

A séjourné 3 nuits

Really good hotel, restaurants are great, they have great breakfast, hotel staff was really kind, they allowed me to make my check-in earlier.

10

L

11 avr. 2024

·

A séjourné 7 nuits

We had a lovely time! Food at the restaurants was excellent and the wait staff were amazing! Friendly, professional, made me feel right at home, especially Gabriel, Markus, Klaudia, Sally and Ivana. We wish you all the best and we miss you already.

10

Kristina

17 mai 2025

·

A séjourné 3 nuits

Wonderful day! Room was beautiful, super clean, lovely staff at the restaurant. Breakfast buffet + breakfast menu was surprisingly good. Thanks for a wonderful stay, will definitely recommend!

8

Robert

18 nov. 2023

·

A séjourné 3 nuits

Great location, very walkable. In-house dining options are limited but there is a nice market just outside the door in the mall area

10

Patricia

3 mai 2024

·

A séjourné 7 nuits

This was a fabulous traditional hotel with excellent dining choices. It was a little cool during our visit so we got hot chocolate from the lobby café. Very unusual and fun. Learned How to use a bidet! We had no car so the hotel was perfectly located.

8

Wei

15 août 2023

·

A séjourné 4 nuits

The building and the interior design especially the rooms were special and gave travellers a taste of old Viennese style. It had good service and quick and efficient room service time, it’s very convenient and has a lot of food and shopping around it. However The hotels breakfast buffet has limited items and was not appetizing or good. It did not taste good either.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Mois	Prix moyen
janvier	379 $US
février	357 $US
mars	421 $US
avril	439 $US
mai	504 $US
juin	451 $US
juillet	395 $US
août	384 $US
octobre	481 $US
novembre	462 $US
décembre	595 $US

di	lu	ma	me	je	ve	sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17 $388
18 $316	19 $339	20 $339	21 $315	22 $317	23 $388	24 $388
25 $344	26 $316	27 $314	28 $316	29 $316	30 $339	31 $339

di	lu	ma	me	je	ve	sa
1 $227	2 $268	3 $268	4 $268	5 $268	6 $388	7 $388
8 $268	9 $471	10 $471	11 $497	12 $316	13 $360	14 $360
15 $268	16 $292	17 $263	18 $263	19 $256	20 $341	21 $341
22 $241	23 $284	24 $284	25 $273	26 $284	27 $485	28 $485
29 $256	30 $204

Eurostars Grand Hotel Wien

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