UNNO BOUTIQUE HOTEL

Pool right in front of all rooms

No blankets or phone in room. I called front desk from my cell to ask for blackets as the beds only had sheets and they said it would be a $20 holding fee to get blankets. No ice machines to get ice. The top door lock was broken.

Expedia should check before they list properties. Pictures do not show the conditions of the rooms. The pool was closed. Limited towels only allow two for 5 nights. Noisy area, people smoking and throw cigarettes butts on floor. This property is not appropriate for family.

Hotel was really bad. I don’t normally post reviews but if I can save someone the trouble it’s worth it. Went to check in lady doesn’t speak English not really a problem but very limited communication. Gave me a key to a room 251. Left went to room key did not work walked back to front desk had another key made. Went to room and wow. Roaches crawling across the bed. One pillow and no blanket. Damage to every part of the room spiders. I will post pictures if possible. Manager agreed to refund me but through Expedia they have to call the hotel to verify canceling. Told me they would cancel but when Expedia called told them no. 3 times. This place is really bad. Save yourself the trouble going to fight with credit card company. Quality inn cost more but is worth the extra.

Filthy. Roaches and bedbugs. Smells like mold . I refused to stay there and they wouldn’t refund me sheets dirty

First impressions of front desk was not friendly. Than my key didn’t work at all I had to go back to the front desk twice. Than the remote for the tv didn’t work. The microwave and fridge were not plugged in. So any food I had would not be cold until I noticed it was unplugged. The ac unit was not on soon entering the room. Everything inside was rusty. The bedding was dirty looked like cigarette burn marks.

The room is filthy and roach infested. Very poor quality

Homeless people be around the hotel. Floor carpet was dirty. One of the Queen sized beds had no mattress. Two people who were with mother had plans on booking a room but after walking through the hotel they decided not to. The only good thing I can say about this hotel is the price.

The floor was extremely dirty, the bathroom door had a hole and it hasn't been fixed, the key to turn on the shower was loose , the beds have sheets as blankets and we really thin, the room was really humid, and there was a gap in the front door.

If you’ve got no money and nowhere else to go this place is for you. It was clean on arrival and the water temp and pressure was good and that’s the best I can say about this hotel.

First the room bad smell the smell was madre •••frem….first time and last time tub was very diriy_________

The hotel room smelled

Very dirty

Booked for a 2 day trip last minute to go to the parks, for the price it’s okay I guess. I booked a king bed room and they gave me a double bed room instead, no king bed room was available not sure why it said it was on the app I would’ve paid less. No one came to change the sheets or towels for the entire booking. Shower water smelled, water did not seem clean. No comforters or blankets just thin sheets, ended up buying my own at a store nearby because it was way too cold. No curtains for windows just a blind that creaked open with the ac, I applied duck tape to the blinds to ensure no one would be able to see within the room. There were spiders & baby roaches around the corners of the walls I managed to kill and not get anymore surprises for the rest of the trip. No Wi-Fi, channels were slow I ended up having to connect my own hotspot through my phone in order to watch anything. For the price for a quick trip it’s do-able but I would not recommend for longer stays or stays that you’ll be spending most of your time in the hotel, 2/10 for me but the people in the lobby were nice.

New remodeled rooms

Loud noises all night, no WiFi, no microwave or refrigerator in the room. The knob for the shower fell off big hole in the wall

Place is alr just needs to fix their outlets in the rooms

It has new tvs which hardly any hotels have so I can watch Netflix and it’s very clean and new and just amazing experience.

No blankets or phone in room. I called front desk from my cell to ask for blackets as the beds only had sheets and they said it would be a $20 holding fee to get blankets. No ice machines to get ice. The top door lock was broken.

The check in was fine but the rooms were not up to standards. Had it been that we were not there for my grandsons first birthday party we definitely would not have stayed. The whole place looks 3rd world. No extra towels the Shower knob fell off and hit my foot, checked out Sunday and no one was there to receive the keys out for me to complain to and it was already 10am. No extra sheets, we asked for extra towels that never came. The air conditioner made noise all night long and at times with trip the breaker had to constantly get up and reset we have two rooms 245 and 255.

everything was good. room was comfortable. definitely staying again

No hot water a/c went out on the first day. No fridge or microwave in hotel room.

There Door Didnt lock and heat didnt work and no Refrigerator and Drug Dealers around very unsafe

NEVER GOT TO CHECK IN. THEY WERE CLOSED AT 10PM. I WANT A REFUND!

I like that it is so close to the Osceola Park. We stay here every year when we attend the Mecum auction. The staff are polite and always available to assist in any way!

We highly recommend! We stayed overnight to attend the Mecum Collector Car Auction. Your hotel was a 10-minute walk. Your staff were friendly welcoming & professional. Large very clean rooms. We highly recommend!

The staff was amazing.

Front desk person was amazing. Great service.

Gave us a hard time checking in. Couldn’t provide an English speaking employee. Did not receive the king room that I booked. Had two full beds, heat did not work, office smelled like sewage, and the rest of the room/property was run down. Shady people walking around looking into cars.

Absolutely do not recommend this hotel, it's full of street people walking around all times of the day and night, some even knocking on doors an running away. Very unsafe environment and insecure place, no staffing after 8pm.

The personal was profesional and freindly

Booked room. Spent $$ uber to hotel AFTER CONFIRMED. Arrived at hotel, bad English and no room. They then sent us to another hotel(another $$ uber and hour later) where we received a room. Room was filthy, smelly, door barely shut. No towels, no cups. When asked for a cup or water at front window(bc front lobby was closed) was told there was a gas station 1 mile down road. I have sent 2 emails regarding this through hotel.com and have yet to receive any response. This is a very unprofessional way to run a business.

The desk hours are limited. I spent an hour on the property before someone called me back and gave me instructions to get into the room. Be sure to call ahead for you arrival time.

My room inside was clean. Outside of hotel was sketchy but no one bothered others. Most people staying there or living there mind their own business. I checked in around 6:30 pm but if you plan on checking in later than that, FRONT desk may not be there. Other reviews have stated that, and it’s true. The property outside was sketchy but - Kissimmee in general is sketchy tbh. Air conditioner worked, TV worked, waterin tube worked, tube was clean Shower curtain clean. Sink clean.

Pleasant, in the middle of everything but a hidden gem!!

I like that it is so close to the Osceola Park. We stay here every year when we attend the Mecum auction. The staff are polite and always available to assist in any way!

We highly recommend! We stayed overnight to attend the Mecum Collector Car Auction. Your hotel was a 10-minute walk. Your staff were friendly welcoming & professional. Large very clean rooms. We highly recommend!

Close to everything, nice rooms, clean.

It close to everything. Place is clean and secure.

Homeless people be around the hotel. Floor carpet was dirty. One of the Queen sized beds had no mattress. Two people who were with mother had plans on booking a room but after walking through the hotel they decided not to. The only good thing I can say about this hotel is the price.

Absolutely do not recommend this hotel, it's full of street people walking around all times of the day and night, some even knocking on doors an running away. Very unsafe environment and insecure place, no staffing after 8pm.

Stayed here for a cheer competition. Room was clean. Only issue was no one told the front desk I had called and asked for a first floor room as I am wheelchair bound so I did have to get assisted up and down the stairs by my family but if you need a place to sleep near silver spurs arena it was decent

The hotel was close to my destination, clean and comfortable.