Novotel Bangkok Sukhumvit 20

Clean and nice rooms,

The hotel should provides USB cable for phone charging

I recently stayed at Novotel and, unfortunately, my experience was quite disappointing. I booked a Deluxe Room with 1 King Bed for 2 adults and 1 child via Hotels.com. The room description stated it sleeps 3, which made me believe the arrangement would be suitable for our group. However, upon check-in, I was told that the room only includes one bed and that our child would have to share it with us. If the child were an infant, that might be understandable—but not in the case of a teenager. When I questioned this, I was informed that if we wanted an extra bed, we would need to pay an additional 1500 baht (around £35). This came as a complete surprise and felt very unreasonable. There was nothing in the booking terms indicating this policy. I was told to contact the booking agent to clarify, so I reached out to Hotels.com, who also couldn’t find any terms supporting this extra charge. At that point, I was quite upset and refused to pay. Eventually, the hotel called our room and offered the extra bed free of charge as a goodwill gesture, and they also provided additional towels and slippers. While I appreciated this resolution, it still left a bad impression—it felt like our child wasn’t properly accounted for in the original booking.On a positive note, the hotel itself is nice and the location is good. However, the experience at check-in really affected our stay. It gave the impression of being pressured into paying extra for something that should have been clear from the start

yes very much

Clean room,great staff good choice of restaurants. I have stayed there many times and will be back in May. Thoroughly recommend this hotel.