Tropicana Hotel Puerto Vallarta

We love the Tropicana. It’s our favourite hotel when we come to PV. Might be time for some new pool chairs. They are getting worn out.

Everything in this property is great, except the parking situation.

Beachfront + swimming pool. Plenty of vendors at the beach. Beach chairs were uncomfortable. No direct light in shower. Room phone seldom worked. Cocktails were inconsistently mixed -sometimes strong other times weak. Pool chairs turn to run out by noon.

We decided to stay an extra day in PV and the Hotel Tropicana seemed like a nice place to do just that. We inquired at the front desk if there were any rooms with ocean view available for the following night. We were told no they were all booked. That’s ok we will take any room you have available. The answer was again sorry the hotel is full. We pulled up Hotels.com and booked an ocean view room without issue (weird). The hotel has great beach access and pools are both nice. The poolside chairs could be updated but they are comfortable. The room was clean and the beds comfy. View from the balcony was just what we were looking for. The hotel is located close to restaurants and shopping. Bell staff very helpful and friendly. Pool side service was great. Most of the front desk staff friendly and helpful. Pablo could work on his customer service skills a just a little. Over all a great experience and would recommend this place.

Beach and two pools.

Rooms on 3rd and 4th floors with no elevator! Even though we are mobile and in fairly good shape, getting from the room to the beach or the lobby was difficult. Nice staff. Clean. Our check-in process took almost 20 minutes.

No hay mucho estacionamiento, el agua de la alberca está templada, el servicio de restaurante bueno, los empleados muy amables, está limpio.

The hotel is one of the oldest Puerto Vallarta, but it has been renovated, has great swimming pools and it's next to the beach, with umbrellas and beach chairs. The restaurant has great food and overall is great location in the heart of the romantic zone.

La habitación es como un mini departamento, con cocineta y comedor, muy buenas instalaciones. Tiene dos albercas grandes, lo único es que nos tocó en un edificio donde no había elevador en un cuarto piso.

Really enjoyed our stay here. The check in and check out process was easy; they were able to store our bags before check in and after checkout while waiting on our room/ride. The room was very clean and they freshened it up every day. The bed was fairly comfortable, the air conditioning and hot water worked great. We were on the first floor, so it was a little noisy. The beach was clean and it was nice to have chairs/umbrellas, but it was frustrating that they allowed people to leave just a beach towel to save chairs for hours. People do set up right in front of the “private” beach area, and there are constantly vendors walking by to sell jewelry, massages, or food; but I think that’s just the PV beach experience. Overall, we had a great time!

I'll start by saying we have stayed here before and it was nice so expectations were not unreasonable. After a few minutes in our room we noticed a sewage smell in the bathroom. A common smell in PV I figured it was just the toilet water and kept the lid closed. We learned the next day that the toilet was actually leaking from the main seal onto the bathroom floor. I went to the front desk and asked for a different room and was told it can only happen at 8-9am because of their computer and they are powerless to do anything else. They did send up some used beach towels to wrap around the base of the toilet for the night and offered me a different room to sleep in that was up 4 floors with no elevator. The next morning I was sick and so my wife went to the front desk. They told her there were no other rooms and that I had most likely gotten too much sun and being sick with a stomach bug would have nothing to do with raw sewage on the floor. After much wasted effort all they could do was offer to fix the toilet but we were done and wanted a refund for our last unused day. They could not do that as I booked through Expedia so I have to spend my time working with them for that. Also the AC in the room would shut off after running for 2 minutes and then turn on 15 minutes later. This room was terrible so if you stay here check your room and don't let them give you an old one. Also the front desk is not there to help. They treat you like you will steal towels.

Excellent housekeeping, helpful front desk, clean towel service, pool maintenance very attentive, and even the turtles are well tended to.

Our first room was not as expected. . We had no hot water and the shower had black mold. This was not our typical experience with a superior room at the hotel snd we have stayed there many many times. It was all corrected the next day and we moved to a lovely superior room.. otherwise the experience

very clean room and surroundings; courteous staff

Clean room but lots of poop from all the birds.

Where do I start?….The pool is very very dirty! I actually believe that I got a virus or bacteria from it…The property is quite run down overall. broken stairs and flooring …unlevel flooring and toilets in the room…mold on the bathroom wall..

Not the staff, the room smelt like mold, restaurant food terrible, the place needs upgrading.

Anterior mente ya me he quedado de 3 a 4 veses en este hotel y no había tenido problema, esta ves el día en que llegamos encontramos una chinche en la cama, la cual se reportó y rápidamente se nos cambió la habitación por solicitud de nosotros ( deberían de revisar más antes de entregar las habitaciones) de los 3 días que estuvimos NINGÚN DÍA SE NOS HIZO LA LIMPIZA, hasta el último día que fuimos a quejarnos de que no se había realizado otra vez la limpieza y mandaron a hacerla, lo cual todos los días pusimos en la puerta que se solicitaba la limpieza más sin embargo llegaba el personal de limpieza y volteaba la targeta para que pareciera que no la solicitamos lo cual se reportó el último día ya que ningún día anterior se nos realizó limpieza hasta que metimos la queja en recepción, anterior mente no había tenido queja de este hotel pero esta ves si me dejó mucho que desear

Friendly personnel. Extraordinary housekeeping. Convenient location; walkable area.

This place is beyond repulsive. There is bird and iguana feces all over the pool.

A very nice older hotel needing some updating. The rooms especially need updating, yet very clean with very pleasant staff.

The maid was awesome and cleaned while we were out. Room was spacious but sure wished it had a fridge for water & other drinks. Balcony was nice & had partial view of ocean.

Great location. Rooms are dated but bed was comfortable and shower good. Mine junior suite had a huge balcony with an incredible view of the Ocean and beach.

Great beach view room on 8th floor. Just wonderful, sounds of the beach day and night. Room was nice. Double check for fridge, check out iron with housekeeping, no microwave. Property lobby, pool, bar is amazing and beautiful. Will certainly visit again.

Staff friendly helpful. Would be nice if room had mini fridge, coffee maker, microwave

Nice view but room next to the elevator to noisy

Property was older than expected with little amenities

Our room was clean but old. Holes in curtains. No chairs in room. No WiFi in rooms. Toilet leaked when flushed. Bed comfort ok. On the other hand, our house keeper Mina was excellent!! Very accommodating and kept our room clean and refreshed daily. Pool cloudy the entire two weeks and lounge chairs were atrocious!

The property is a little south for my liking, and the check-in/out process was lengthy. There is no soundproofing between rooms nor from the hallway - you can hear everything. But the rooms are clean and have good views. Definitely good value for the price.

I like the fact it had easy access to the beach, it was clean & all the workers I interacted with were all very friendly. On the other hand, every night usually between 8:30-1:30 there was always loud pounding above my room. I believe there was the laundry facility in that area. It kept me awake & very irritating. I had to wear earplugs & it still didn't eliminate all the pounding noise.

I'll start by saying we have stayed here before and it was nice so expectations were not unreasonable. After a few minutes in our room we noticed a sewage smell in the bathroom. A common smell in PV I figured it was just the toilet water and kept the lid closed. We learned the next day that the toilet was actually leaking from the main seal onto the bathroom floor. I went to the front desk and asked for a different room and was told it can only happen at 8-9am because of their computer and they are powerless to do anything else. They did send up some used beach towels to wrap around the base of the toilet for the night and offered me a different room to sleep in that was up 4 floors with no elevator. The next morning I was sick and so my wife went to the front desk. They told her there were no other rooms and that I had most likely gotten too much sun and being sick with a stomach bug would have nothing to do with raw sewage on the floor. After much wasted effort all they could do was offer to fix the toilet but we were done and wanted a refund for our last unused day. They could not do that as I booked through Expedia so I have to spend my time working with them for that. Also the AC in the room would shut off after running for 2 minutes and then turn on 15 minutes later. This room was terrible so if you stay here check your room and don't let them give you an old one. Also the front desk is not there to help. They treat you like you will steal towels.

When initially checking in, we were given a basic room on the 1st floor and told our "style" of room was sold out. Complaining the next day, the room classification that we paid for, suddenly opened up, and we moved to it. We were told that this upgrade is "on the house" but it was the original classification that we paid for......personally not happy with those tactics. Once we moved into the new room, the rest of the trip was good. The strength of the property is the employees (minus the front desk issues) and wait staff. All were very friendly and very accommodating with our simple asks. The location is great within Zona Romantica to provide easy access to the beach, as well as all the great restaurants in the zone. It is a good hotel for the amount that we paid.

No WiFi in our room. The only way to get ice was to take the pitcher down to the bar and they would begrudgingly give you some ice. If you didn’t have the pitcher, they would charge you. The front desk lady got ad at us for her coworkers action. They gave us an extra key and she acted like it was our fault. And she made the whole experience terrible.

We stay at Tropicana every time we visit Puerto Vallarta. The staff is wonderful and it is clean and right on the beach and many amenities in the area. Only issue we have, and it is every single time we have gone, you never get the right room. When you select the room they call the rooms by ither names compared to what you see on booking sites and ehen you show up the put you in the wrong room type, tell you they are booked solid and that they can move you but will take a day or 2. Very frustrating but it isnt just random, everyone we talk to around the hotel has the same issue when they check in as well.

The Tropicana is a Great Hotel. It is the Staff that keep Me coming back.

The staff are so friendly,waiters,housekeeping and especially the front desk. Anna was so helpful and friendly.

Overall our stay was great. Two concerns: 1. When we arrived at 4:00 PM to check-in, the Front Desk Reception said the hotel was full. Confused, I said we had a reservation. She then wrote on a piece of paper "tip" and tapped her pen on those words several times. I was taken aback, but because she had not yet assigned us a room, and had said the hotel was full, I felt forced to pay it. 2. Hotel practice of allowing guests to put towels on both beach chairs and the loungers around the pool, effectively 'reserving' the spot for the entire day. Multiple times we'd arrive at the pool around 10:30 AM, and the ~35 chairs all had towels draped across them, but not a single person in sight. I was so frustrated one day I simply moved the towels and we sat down on two lounge chairs, spent 30 minutes in the pool, then left - still before the people showed up. Ditto on the beach chairs. Overall we had a great time. Hotel was basic but clean, staff friendly. And you can't beat the location.

It was really dirty, the wifi was absolutely horrible and I needed wifi for work. The check in staff were super miserable ☹️. TV didn’t work, door locks were broken. Extremely run-down property. I expected better for the price.

Staff was great. Location to beach and restaurants

Check in lady was not too welcoming, but the property was well maintained, well landscaped, with nice view of ocean & pier from our room & good location close to bars & restaurants. Close to malecon & nice sunsets.

Good location. Reasonably priced

Clean rooms. Great location.

Very nice hotel and great location.

The location can't be beat

Great location!

La ubicación del hotel es excelente para disfrutar del descanso en la playa m, divertirte en los alrededores y acceder a diversos servicios.

Was good for the money great access to the beach and walking distance to a lot places

Great location

Right on the beach. You can listen to the waves crash on the beach as you sleep. The hotel is close to many great restaurants and a short walk to the Malecon. The hotel is a basic hotel with a great view of the bay.

Staff were friendly and location couldn not be beat

Hotel limpio, a pie de playa, buena playa, personal en recepción, toallas, limpieza, meseros en playa, en lobby para pedir taxis etc todos super amables. Tiendas cercanas para comprar alimentos si no quieres del restaurante. Los machos, pizza, desayunos y bebidas muy buenos y los puedes consumir en la playa del hotel

En general bien, la alberca sencilla, la ubicación es perfecta. La comida podría mejorar, pedí dos veces tacos, un día estaban buenos y bien preparados, al siguiente los mismos tacos estaban mal. La piña colada no es rica.

This hotel is always clean and comfortable. Personnel, especially housekeepers and poolside are always friendly and helpful. Breakfast is good.

got diarrea from a breakfast...never going back

It was a very pleasant stay. The grounds and room were very clean, and the staff was courteous and helpful. We definitely consider going back to the hotel. Its location is great - waterfront with walking distance to many restaurants and entertainment. The restaurant's food is also good.

Nice beach setting. Not a luxury hotel but better than good. Easy access to the town. Breakfast was iffy. The fruit was not fresh and the serving size was small. The service was great.

Great value for location! There is no coffee, wifi or fridge in the room. Wifi is pretty decent in common areas. Lots of seating on beach. Restaurant food was alright, but pricey as were drinks. Servers were all lovely.

Hotel had a more authentic older Mexican resort property feel. Staff was very friendly and accommodating. Some parts of the hotel were quite noisy; the elevator arrival bell, there was a smoke detector with a low battery chirp. Easy fixes to make a stay better. Beverages and food were underwhelming. Drinks were a tad overpriced. Food was hit or miss. Convience store/grocery had great selections across the street. Just grab a cooler and some ice! Would stay again, we started with one night, then a second, then added 3 for a total of 5. We ate and drank mostly off site. Was easy to come and go dispite location being more on the south end of the RZ.

Not the staff, the room smelt like mold, restaurant food terrible, the place needs upgrading.

not good food at the restaurant.no selection