La Casa de la Marquesa

Hotel is very well situated in the historic center of the city and is an easy walk to the main plaza and restauraunts and bars. The hotel building is interesting and an old colonial home and has hardly been changed from its original form. The rooms are very large, plenty of space, but are very limited in what they offer. We received one small bar of soap and one small shampoo, there are no coffee making facilities nor glasses to have a drink. There is no bar in the hotel and they shut the main door at 8pm, although you can knock to get in. Restaurant doesnt operate in the evening. We did have breakfast in the hotel, it was excellent and it was really enjoyable to have live piano music accompanying the food. It certainly is a different experience and would be worth it for those interested in old historical colonial homes. It is very safe walking out from the hotel in the evening.

Los cuartos están bien, amplios y limpios. La ubicación es excelente. El servicio deja bastante que desear, en recepción no tienen claro qué incluye la reservación. Tienen convenio con un estacionamiento que está a 10 minutos caminando, bastante lejos, habiendo uno a la vuelta y solo cubren de 24 en 24 horas. Como es una casa antigua no tiene elevador y no hay servicio de botones el domingo, cada quien debe bajar su equipaje e ir por el auto al estacionamiento. No incluye desayuno.

El hotel es una belleza de 1780 esta en perfectas condiciones el personal extremadamente amable. La ubicacion extraordinario Solo recomiendo poner un elevador y estacionamiento

solo faltan facilidades para el servicio estacionamiento que esta en otro hotel .

Disappointed about two items 1.- Hotel website indicates onsite parking - this is not accurate as the parking is 6 blocks away at another hotel's parking lot. 2.- Breakfast service was not available at 7:00 AM. My expectation is that on a weekday day this service is a must-have for business people Otherwise, a very interesting historic place to stay in. Excellent location for folks who want to spend time in downtown Queretaro at night exploring.

Hotel con mucha historia, todo estuvo bien, lo único que hay que considerar es que el hotel no cuenta con estacionamiento, y es un problema poder encontrar cerca

El hotel es increíble! Pero pésimo lo del estacionamiento, llegas y te mandan a otro hotel que está como a 5 cuadras y te toca llevar tu coche a ti mismo porque no hay un valet que se encargue de tu auto! Es decir, cuando llegas puedes dejar tus maletas hasta que dejes tu coche en el otro hotel Pero de salida te toca llevar a ti mismo todas tus maletas 5 cuadras para llegar a tu coche he irte ! Muy mal eso ! Ah y solo ponen un jabón!

La recepcionista en turno, 15 de septiembre de 2024, 13:30, con pésima actitud. La página WEB dice que la propiedad tiene estacionamiento, no convenio con un estacionamiento externo. Es un gran problema llegar en auto al hotel.

An amazing historic property. Not for everyone, because lack of an elevator might be inconvenient for some But it is a beautiful spot, and the staff were excellent.. A lovely spot to start your walks through town and to the many, many restaurants.

Les urge tener valer parking El estacionamiento está en otro hotel a cuatro calles de ahí y no hay quien lo lleve ni lo traiga

Staff very friendly and helpful. Room very clean. Excellent location in historic central.

So this property was interesting. The bed was fantastic, like the best ever, and the building was beautiful. However it missed on more than one level. For example, no one greeted us upon arrival. There was not a soul, for minutes! We literally had to go find someone two rooms away. Then upon check in, we had to carry our own bags up three flights of stairs. I had asked for an exterior room, but got the opposite. No robes, and the floor was sandy. We had a skylight that was cover led maybe so it wouldn’t leak, but it flapped and banged all night in the wind. No replacement of things like washcloth, and tv was on when we arrived, likely because once we shut it off, it wouldn’t turn back on. Literally though, the most strange part was there was zero staff. We’d have to move our own ropes to get in and out of the building each time; made me feel like it could have EASILY been broken into. It was beautiful, but I wouldn’t stay again. Price extremely high for what it provided, and zero attention paid to us; and I had upgraded the room to as high as I could get. I can’t say it enough, the hotel was a ghost town!

La habitación estaba muy sucia, había pelos en sábanas y almohadas, es baño tampoco se veía muy limpio

Sucio e Infuncional

No free breakfast Charged $200 pesos for 3 lousy tea bags No bottled water in the room on arrival no proper glasses No house keeping no service No place in the bathroom to put your toiletries Warm and cold water didn’t mix well in the shower The hotel lobby depressing the hotel needs a renovation

Some of the worst service I may have ever had. They overcharged me and then told me they had actually charged some other guest on their credit card. We paid over $300 USD for a suite and when we arrived the jacuzzi was filthy. Then they tell us that there's an event and it's going to be loud - until 3 am. It's 11 pm now and the building is rattling. On top of that they make it seem like they're doing you a favour by letting you stay here. oh and the TV doesn't work.

El check in bien. La TV no sirvió la 1a noche. Cucaracha en el baño. debajo de los muebles demasiado sucio. Ponen dos toallas y un solo jabón. No dan servicio al cuarto y cuando bajé en pijama a las 7.15 am por el me dijeron que lo debía pagar al momento, cosa a la que me rehusé. Además, el café estaba muy aguado. El hotel descuidado.

The hotel is a landmark and is exquisite, albeit in a worn-in way. The location is excellent -- couldn't get any better. The staff was very helpful and friendly. However, the room was old, worn, and tired, and lacked amenities. Given the fact they claim to be a "luxury hotel," it was sorely lacking in so many aspects and it is most definitely not "luxury." Most of the towels were old and worn; the bathroom, whilst large, had very old plumbing and fixtures. One had to wait for the hot water to get going. We were grateful the hot water was working in our room, because several other guests could not get theirs to work. Sometimes the maid-service would give us plenty of towels, other times, not. They did not provide us with toilet paper when it was very low, we ran out, and had to ask for more toilet paper. After the second day, a coffee machine mysteriously showed up in our room. The day after that, we were not provided with any refills. The TV did not work. There was no mini-bar/fridge. The armoire was large, but the bar to hold up one's clothes was not horizontal, it was slanted from back to front, and some of the hangers were broken (my husband repaired them). The internet connection was very slow. There was no concierge. We were very reluctant to eat in the restaurant, because when we arrived, my husband read some reviews about the kitchen situation, so we passed on dining in the hotel's restaurant. We will likely not stay again at this hotel.

El servicio en el restaurante muy malo, muy lentos, tardaban mucho en servir y muy decepcionante la actitud de los meseros el 25 diciembre. Para ser la suite Maximiliano y Carlota, en el baño las toallas estaban muy viejas, rotas y olian muy mal. La cortina del baño muy vieja y fuera de lugar para ser una suite. Amenidades y toallas insuficientes para ser una suite. Sábanas viejas y percudidas.

No free breakfast but 20% off. Beautiful property. Housekeeping did not replace bathmat, water and coffee . Friendly,helpful staff. Loved my room.

Hotel is very well situated in the historic center of the city and is an easy walk to the main plaza and restauraunts and bars. The hotel building is interesting and an old colonial home and has hardly been changed from its original form. The rooms are very large, plenty of space, but are very limited in what they offer. We received one small bar of soap and one small shampoo, there are no coffee making facilities nor glasses to have a drink. There is no bar in the hotel and they shut the main door at 8pm, although you can knock to get in. Restaurant doesnt operate in the evening. We did have breakfast in the hotel, it was excellent and it was really enjoyable to have live piano music accompanying the food. It certainly is a different experience and would be worth it for those interested in old historical colonial homes. It is very safe walking out from the hotel in the evening.

So this property was interesting. The bed was fantastic, like the best ever, and the building was beautiful. However it missed on more than one level. For example, no one greeted us upon arrival. There was not a soul, for minutes! We literally had to go find someone two rooms away. Then upon check in, we had to carry our own bags up three flights of stairs. I had asked for an exterior room, but got the opposite. No robes, and the floor was sandy. We had a skylight that was cover led maybe so it wouldn’t leak, but it flapped and banged all night in the wind. No replacement of things like washcloth, and tv was on when we arrived, likely because once we shut it off, it wouldn’t turn back on. Literally though, the most strange part was there was zero staff. We’d have to move our own ropes to get in and out of the building each time; made me feel like it could have EASILY been broken into. It was beautiful, but I wouldn’t stay again. Price extremely high for what it provided, and zero attention paid to us; and I had upgraded the room to as high as I could get. I can’t say it enough, the hotel was a ghost town!

El hotel es muy bonito, aunque las camadas son muy incómodas y las habitaciones muy ruidosas

big romantic room and balcony, comfortable beds. Historic and beautiful hotel. Staff was good but two mornings and full day with NO HOT water! Staff response disappointing. Also had to argue about discount for food on reservations. Restaurant was well below par.

La casa es impresionante, en la habitacion que estuvimos no habia manera de que llegara el WIFI y esto si fue un gran inconveniente, lo hablamos con la propiedad y aunque se supone hicieron algo , seguimos sin tener, el resto muy bien

The property is very unique (old mansion). It’s well located in the historic center. The bedding was very tired, old. The sheets didn’t fit the bed. Didn’t want to touch the bedspread. It was fine overall but wished I had booked somewhere else.

This is an incredible, elegant, historic mansion! We enjoyed our stay here. The architecture is wonderful and the staff are friendly and helpful. There is no elevator, but the staff will take care of your luggage. After all, this was built in the 1700s! Our room was was spacious and elegant. The location in the Centro Histórico is very good and within walking distance of the main sites. The restaurant serves delicious Mexican food and a fine pianist provides live music.

Historical hotel so some discomfort is expected, beautiful property, good bed, good old shower, dark room. You come here for the building. Everyone was very kind and attentive

There was no AC in our room. Pretty hot! As they only offered a small fan. Also, no hot water in our shower.

The hotel is a landmark and is exquisite, albeit in a worn-in way. The location is excellent -- couldn't get any better. The staff was very helpful and friendly. However, the room was old, worn, and tired, and lacked amenities. Given the fact they claim to be a "luxury hotel," it was sorely lacking in so many aspects and it is most definitely not "luxury." Most of the towels were old and worn; the bathroom, whilst large, had very old plumbing and fixtures. One had to wait for the hot water to get going. We were grateful the hot water was working in our room, because several other guests could not get theirs to work. Sometimes the maid-service would give us plenty of towels, other times, not. They did not provide us with toilet paper when it was very low, we ran out, and had to ask for more toilet paper. After the second day, a coffee machine mysteriously showed up in our room. The day after that, we were not provided with any refills. The TV did not work. There was no mini-bar/fridge. The armoire was large, but the bar to hold up one's clothes was not horizontal, it was slanted from back to front, and some of the hangers were broken (my husband repaired them). The internet connection was very slow. There was no concierge. We were very reluctant to eat in the restaurant, because when we arrived, my husband read some reviews about the kitchen situation, so we passed on dining in the hotel's restaurant. We will likely not stay again at this hotel.

Los cuartos están bien, amplios y limpios. La ubicación es excelente. El servicio deja bastante que desear, en recepción no tienen claro qué incluye la reservación. Tienen convenio con un estacionamiento que está a 10 minutos caminando, bastante lejos, habiendo uno a la vuelta y solo cubren de 24 en 24 horas. Como es una casa antigua no tiene elevador y no hay servicio de botones el domingo, cada quien debe bajar su equipaje e ir por el auto al estacionamiento. No incluye desayuno.

The staff were great

LA ATENCIÓN (SALVO EXCEPCIONES) MUY DEFICIENTE. LA TV NUNCA FUNCIONO TUVIMOS QUE PEDIR LAS TOALLAS Y JABÓN NOS AYUDARON A CONSEGUIR ESTACIONAMIENTO, PERO NUNCA ADVIRTIERON QUE NO TENÍAN, DEBERÍAN CONTAR CON VALET PARKING, ETC...

Hotel is perfect location in the historic center. Amazing old architecture and beautiful piano music every morning till lunch. Amazing staff and very friendly and very helpful. Would love to come back

I wasn’t able to check in on time. The room wasn’t ready until 3:30. The included breakfast was very minimal. I paid extra for a better breakfast.

Nos salimos a las pocas horas de hacer check in. Desde el momento de registrarnos, la chica de Recepción estaba bostezando, nos entregó la habitación con mala cara. Aunque hay convenio con un estacionamiento, éste no tenía cupo cuando llegamos, ni tampoco es de 24 hrs.. La TV difícil de usar y no nos apoyaron.

The ac was not working and the room felt like an oven. They couldn’t find the key to my room. The manager was very unfriendly The receptionist was trying but the manager didn’t want to help

Great location, and service was very good.

Great historic building, it could be a great experience, but is extremly poorly manage. Must of the staff is friendly, but many drag their feet, don't expect solutions if anything turns wrong (it will), don't expect even apologies. I will not return there for sure.

Todos quedamos muy satisfechos con el hotel, la atención del personal excelente, un hotel con mujcha historia. no tenemos ninguna queja de nada felicidades al hotel y a ntodo su personal

Hotel is very well situated in the historic center of the city and is an easy walk to the main plaza and restauraunts and bars. The hotel building is interesting and an old colonial home and has hardly been changed from its original form. The rooms are very large, plenty of space, but are very limited in what they offer. We received one small bar of soap and one small shampoo, there are no coffee making facilities nor glasses to have a drink. There is no bar in the hotel and they shut the main door at 8pm, although you can knock to get in. Restaurant doesnt operate in the evening. We did have breakfast in the hotel, it was excellent and it was really enjoyable to have live piano music accompanying the food. It certainly is a different experience and would be worth it for those interested in old historical colonial homes. It is very safe walking out from the hotel in the evening.

Staff very friendly and helpful. Room very clean. Excellent location in historic central.

Hotel is perfect location in the historic center. Amazing old architecture and beautiful piano music every morning till lunch. Amazing staff and very friendly and very helpful. Would love to come back

In centro, walk to everthing. Beautiful rooms, excellent breakfast, professional staff spoke spanish and english. We would stay there again. Loved it.

Very convenient to points of interest in the city. Safe walking area. The hotel is beautiful and very historic. Everyone should get to know the back story. I never ate there, so can’t review the food.

An amazing historic property. Not for everyone, because lack of an elevator might be inconvenient for some But it is a beautiful spot, and the staff were excellent.. A lovely spot to start your walks through town and to the many, many restaurants.

Excelente lugar para quedarse, disfrutar de los alrededores del centro historico que quedan a la mano, habitaciones amplias y muy bonitas para los que disfrutan de las casonas antiguas. muy recomendable

The hotel is a landmark and is exquisite, albeit in a worn-in way. The location is excellent -- couldn't get any better. The staff was very helpful and friendly. However, the room was old, worn, and tired, and lacked amenities. Given the fact they claim to be a "luxury hotel," it was sorely lacking in so many aspects and it is most definitely not "luxury." Most of the towels were old and worn; the bathroom, whilst large, had very old plumbing and fixtures. One had to wait for the hot water to get going. We were grateful the hot water was working in our room, because several other guests could not get theirs to work. Sometimes the maid-service would give us plenty of towels, other times, not. They did not provide us with toilet paper when it was very low, we ran out, and had to ask for more toilet paper. After the second day, a coffee machine mysteriously showed up in our room. The day after that, we were not provided with any refills. The TV did not work. There was no mini-bar/fridge. The armoire was large, but the bar to hold up one's clothes was not horizontal, it was slanted from back to front, and some of the hangers were broken (my husband repaired them). The internet connection was very slow. There was no concierge. We were very reluctant to eat in the restaurant, because when we arrived, my husband read some reviews about the kitchen situation, so we passed on dining in the hotel's restaurant. We will likely not stay again at this hotel.

El lugar esta Hermoso y muy bien ubicado

Beautiful properly. It’s a wonderful experience. Everything is walking distance and accessible.

Lugar con historia de los propietarios originales ( Marqués y Condesa del Villar ) Mobiliario Antiguo en buen estado, comedor con ambiente de pianista pero servicio un poco tardado

Hotel is very well situated in the historic center of the city and is an easy walk to the main plaza and restauraunts and bars. The hotel building is interesting and an old colonial home and has hardly been changed from its original form. The rooms are very large, plenty of space, but are very limited in what they offer. We received one small bar of soap and one small shampoo, there are no coffee making facilities nor glasses to have a drink. There is no bar in the hotel and they shut the main door at 8pm, although you can knock to get in. Restaurant doesnt operate in the evening. We did have breakfast in the hotel, it was excellent and it was really enjoyable to have live piano music accompanying the food. It certainly is a different experience and would be worth it for those interested in old historical colonial homes. It is very safe walking out from the hotel in the evening.

Es un hermoso hotel, lleno de Historia, el personal en general muy amables y atentos, el desayuno delicioso y acompañado por el pianista muy encantador, las sábanas deliciosas… todo excelente… sin duda regresamos pronto 🔜 Muy agradecidos.

Beautiful hotel and well preserved. Food, especially breakfast buffet, excellent. Our room needed better lighting and a small nightstand beside the bed. The room was not prepared for three people (towels, coffee cups, bottles of water) although that was the reservation. No instruction for parking so we had to pay $468 with NO information how to eliminate or reduce this cost. Otherwise i would highly recommend.

Hotel is perfect location in the historic center. Amazing old architecture and beautiful piano music every morning till lunch. Amazing staff and very friendly and very helpful. Would love to come back

Disappointed about two items 1.- Hotel website indicates onsite parking - this is not accurate as the parking is 6 blocks away at another hotel's parking lot. 2.- Breakfast service was not available at 7:00 AM. My expectation is that on a weekday day this service is a must-have for business people Otherwise, a very interesting historic place to stay in. Excellent location for folks who want to spend time in downtown Queretaro at night exploring.

I wasn’t able to check in on time. The room wasn’t ready until 3:30. The included breakfast was very minimal. I paid extra for a better breakfast.

Awesome experience. Great breakfast with live pianist playing outstanding music. Great customer service. Internet soso.. no electrical outlets in room. All the rest great!

Drop-dead gorgeous property with amazingly beautiful rooms in a great location. After a tense encounter with a clerk who insisted a double bed was a king bed, we got our “upgrade” to a nicer room with an actual king bed, which is what we had reserved in the first place. Food discount doesn’t apply because the restaurant is conveniently not connected with the hotel.

El servicio en el restaurante muy malo, muy lentos, tardaban mucho en servir y muy decepcionante la actitud de los meseros el 25 diciembre. Para ser la suite Maximiliano y Carlota, en el baño las toallas estaban muy viejas, rotas y olian muy mal. La cortina del baño muy vieja y fuera de lugar para ser una suite. Amenidades y toallas insuficientes para ser una suite. Sábanas viejas y percudidas.