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Hotel Excelsior

269 $US

/nuit

Moyenne pour septembre

Hotel Excelsior - Image 1

Hotel Excelsior - Chambre

Hotel Excelsior - Chambre

Hotel Excelsior - Vue de la chambre

Hotel Excelsior - Réception

Prix pour Hotel Excelsior

Sélectionnez les dates pour voir les prix et les disponibilités

269 $US

/nuit

Moyenne pour septembre

Prix moyens mensuels

À Hotel Excelsior, les prix par nuit s'élèvent en moyenne à 235 $US pendant le mois le moins cher (novembre) et à 441 $US pendant le mois le plus cher (février), sur la base des 12 derniers mois.

Prix moyen par nuit à Hotel Excelsior selon le mois, sur les 12 derniers mois (USD)
Mois	Prix moyen
janvier	370 $US
février	441 $US
mars	360 $US
avril	319 $US
mai	281 $US
juin	263 $US
juillet	302 $US
août	307 $US
septembre	269 $US
octobre	266 $US
novembre	235 $US
décembre	334 $US

Le plus cher : février (env. 441 $US)

Le moins cher : novembre (env. 235 $US)

À propos de cet établissement

Profitez de la vue qui vous est offerte depuis une terrasse et un jardin, sans oublier les nombreux équipements et services qui caractérisent l'hébergement, notamment l'accès Wi-Fi à Internet gratuit.

Restaurant
Chambres non-fumeurs
Service en chambre
Ménage
Coffre-fort
Jardin

Emplacement

Hofmattstrasse 38, Zermatt, Suisse

Domaine skiable de Zermatt-Matterhorn Ski Paradise (0.1 miles)

Zermatt - Furi (0.1 miles)

Domaine skiable de Furi (0.1 miles)

Furi - Riffelberg (0.1 miles)

Église St. Mauritius (0.2 miles)

Matterhorn Museum (0.2 miles)

Plus d'informations sur l'emplacement

Options de chambre

4

Chambre Double (North)

Détails de la chambre

2 Lits Simples

Couchages 2

194 ft²

Chauffage

Wi-Fi (gratuit)

Salle de bain privée

10

Suite, vue montagne

Détails de la chambre

1 Lit Double

et

1 Canapé-Lit

Couchages 3

452 ft²

Chauffage

Wi-Fi (gratuit)

Baignoire et douche séparées

11

Chambre Double, balcon (South)

Détails de la chambre

2 Lits Simples

Couchages 2

301 ft²

Balcon

Chauffage

Wi-Fi (gratuit)

Salle de bain privée

7

Suite Junior, balcon

Détails de la chambre

2 Lits Simples

et

1 Canapé-Lit

Couchages 3

377 ft²

Balcon

Chauffage

Wi-Fi (gratuit)

Salle de bain privée

8

Chambre Double Deluxe, 2 lits une place, balcon, vue montagne

Détails de la chambre

2 Lits Simples

Couchages 2

312 ft²

Balcon

Balcon ou terrasse

Chauffage

Wi-Fi (gratuit)

Salle de bain privée

5

Chambre Simple

Détails de la chambre

1 Lit Simple

194 ft²

Chauffage

Wi-Fi (gratuit)

Salle de bain privée

6

Chambre Double Économique

Détails de la chambre

1 Grand Lit Double

Couchages 2

161 ft²

Chauffage

Wi-Fi (gratuit)

Salle de bain privée

Avis des voyageurs sur Hotel Excelsior

8.9

Fabuleux

Basé sur 367 avis vérifiés

Qui séjourne ici ?

Couples

44%

Familles

25%

Groupes

22%

Solo

8%

Ce qu'en disent des voyageurs

Résumé généré par l'IA basé sur les avis récents des voyageurs

À l'Hôtel Excelsior, les voyageurs soulignent régulièrement l'emplacement central et permettant de se déplacer facilement, ainsi que les vues mémorables sur le Cervin depuis de nombreux balcons, tout en notant que certaines chambres sont petites, qu'il n'y a pas de climatisation et qu'il peut y avoir du bruit dû aux travaux ou au bar.

Équipements

Propreté

Chambres

Service

Emplacement

Repas

Ces informations vous ont-elles été utiles ?

Ce qu'en disent des voyageurs

À l'Hôtel Excelsior, les voyageurs soulignent régulièrement l'emplacement central et permettant de se déplacer facilement, ainsi que les vues mémorables sur le Cervin depuis de nombreux balcons, tout en notant que certaines chambres sont petites, qu'il n'y a pas de climatisation et qu'il peut y avoir du bruit dû aux travaux ou au bar.

Les chambres varient de très spacieuses à compactes, avec de nombreux balcons et un accès aux derniers étages par des escaliers, ainsi que quelques signalements d'un Wi‑Fi en chambre faible ou de lits moins confortables. Le service est généralement chaleureux et serviable, bien que certains clients aient occasionnellement rencontré des problèmes de coordination des navettes/taxis, des heures d'ouverture de la réception limitées ou des oublis de ménage. Le petit-déjeuner reçoit régulièrement des éloges, tandis que le service de café et le bar/restaurant suscitent des commentaires plus mitigés. Un établissement solide, pratique pour les voyageurs, avec des points forts clairs et quelques bémols.

Équipements

Propreté

Chambres

Service

Emplacement

Repas

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Équipements

Les clients notent la présence d'un bar et d'un restaurant sur place, d'un local à skis avec sèche-chaussures et d'un service de navette. Quelques-uns mentionnent une qualité inégale du bar, une coordination incohérente des navettes et que l'étage supérieur nécessite des escaliers.

Avis de voyageur à ce sujet

10

Robert

1 août 2025

·

A séjourné 1 nuit

Fantastic room. Great balcony to view and enjoy The Matterhorn. Bed and bathroom wonderful. The bar staff was not really good at mixing a good drink. The breakfast was quite nice and good

Fantastic room. Great balcony to view and enjoy The Matterhorn. Bed and bathroom wonderful. The bar staff was not really good at mixing a good drink. The breakfast was quite nice and good

10

Richard John

2 août 2023

·

A séjourné 1 nuit

Great hotel. Central to everywhere in the village. Fantastic kitchen and cuisine. You van stay in and have a great meal with great staff and guests.

Great hotel. Central to everywhere in the village. Fantastic kitchen and cuisine. You van stay in and have a great meal with great staff and guests.

10

Sherry

19 mai 2025

·

A séjourné 1 nuit

We were on the top floor and the last floor up does not have a lift. I was grumpy about it at first but our view of the Matterhorn was so spectacular that it was worth the inconvenience. Only complaint I have is their check in was 3pm and the reception desk wasn't staffed until the. So there was no getting in our room early but we were able to store our luggage.

We were on the top floor and the last floor up does not have a lift. I was grumpy about it at first but our view of the Matterhorn was so spectacular that it was worth the inconvenience. Only complaint I have is their check in was 3pm and the reception desk wasn't staffed until the. So there was no getting in our room early but we were able to store our luggage.

10

Matthew

16 avr. 2024

·

A séjourné 2 nuits

Great location - short walk to the train station. Great view of the Matterhorn from the balcony. Nice having a bar and restaurant within the hotel.

Great location - short walk to the train station. Great view of the Matterhorn from the balcony. Nice having a bar and restaurant within the hotel.

10

Kasey

3 avr. 2024

·

A séjourné 2 nuits

The board and boot storage with boot heaters.

The board and boot storage with boot heaters.

10

Terry

27 déc. 2023

·

A séjourné 1 nuit

Very great service and they have a shuttle.

Very great service and they have a shuttle.

8

Katherine

2 juin 2024

·

A séjourné 2 nuits

Great location in Zermatt. Rooms were nice and clean. Bar was nice. We enjoyed our two night stay.

Great location in Zermatt. Rooms were nice and clean. Bar was nice. We enjoyed our two night stay.

8

xiaolin

27 févr. 2025

·

A séjourné 1 nuit

The hotel is good overall for the location and staff and room. The facility is little bit old. The only issue is the shuttle service. Hotel never mentioned the shuttle service is available for picking up so we went to hotel by self. When leaving, hotel arranged shuttle service to train station and claimed hotel will pay but the driver asked us to pay since hotel didn’t give him ticket. That is terrible arrangement.

The hotel is good overall for the location and staff and room. The facility is little bit old. The only issue is the shuttle service. Hotel never mentioned the shuttle service is available for picking up so we went to hotel by self. When leaving, hotel arranged shuttle service to train station and claimed hotel will pay but the driver asked us to pay since hotel didn’t give him ticket. That is terrible arrangement.

8

JANICE

6 avr. 2023

·

A séjourné 1 nuit

Liked the property. Clean, convenient, and helpful staff. We asked for recommendation for fondue restaurant, and were told about onsite restaurant. Restaurant was empty on arrival, about 7pm. When we asked for cheese fondue-not on menu, but would make for us. We only wanted small amount to dip bread-so we got that. We are 4 older ladies…we asked about the entree fondue…it was combo turkey, beef, and pork to be cooked in a broth type fondue. We wanted to just order a small amount for us-server said it would be too little for us 4 to share, so we ordered 4-one for each. There as entirely too much food!, probably 16 oz of meat for each of us!, we ate what we could, but almost 3 servings were discarded! It was VERY expensive, and we felt like we were talked out of the size we should have ordered!,,

Liked the property. Clean, convenient, and helpful staff. We asked for recommendation for fondue restaurant, and were told about onsite restaurant. Restaurant was empty on arrival, about 7pm. When we asked for cheese fondue-not on menu, but would make for us. We only wanted small amount to dip bread-so we got that. We are 4 older ladies…we asked about the entree fondue…it was combo turkey, beef, and pork to be cooked in a broth type fondue. We wanted to just order a small amount for us-server said it would be too little for us 4 to share, so we ordered 4-one for each. There as entirely too much food!, probably 16 oz of meat for each of us!, we ate what we could, but almost 3 servings were discarded! It was VERY expensive, and we felt like we were talked out of the size we should have ordered!,,

10

Valerie

23 juil. 2023

·

A séjourné 2 nuits

Hotel Excelsior was perfect for our stay in Zermatt. Our room was small but had everything we needed when we weren’t out exploring the beautiful surroundings. The provided breakfast was exceptional. Staff were very friendly and provided local recommendations upon request. The property also has a dinner restaurant which was a nice option if we didn’t want to go out. Overall I was very pleased with our stay and would definitely stay again!

Hotel Excelsior was perfect for our stay in Zermatt. Our room was small but had everything we needed when we weren’t out exploring the beautiful surroundings. The provided breakfast was exceptional. Staff were very friendly and provided local recommendations upon request. The property also has a dinner restaurant which was a nice option if we didn’t want to go out. Overall I was very pleased with our stay and would definitely stay again!

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Propreté

Les avis décrivent généralement l'hôtel et les chambres comme propres et bien entretenus. Des problèmes isolés ont été signalés, tels qu'une installation cassée et un oubli de ménage.

Avis de voyageur à ce sujet

8

Motohiko

25 sept. 2024

·

A séjourné 1 nuit

ロケーションがとても良く、朝ホテルから出てすぐの所で、朝日を浴びるマッターホルンの写真を撮ることができた。また、部屋もきれいで、シャワーのお湯のでも良く快適に過ごせた。スタッフもまな親切でストレスなく過ごせた。

ロケーションがとても良く、朝ホテルから出てすぐの所で、朝日を浴びるマッターホルンの写真を撮ることができた。また、部屋もきれいで、シャワーのお湯のでも良く快適に過ごせた。スタッフもまな親切でストレスなく過ごせた。

10

wolfgang

9 janv. 2022

·

A séjourné 1 nuit

Lage, freundlichkeit der Mitarbeiter, sauber, zimmer - alles wunderbar 👍

Lage, freundlichkeit der Mitarbeiter, sauber, zimmer - alles wunderbar 👍

8

Gary

30 mai 2024

·

A séjourné 1 nuit

Zermatt - location is good. Older hotel but in good condition. Clean. Friendly staff. Good breakfast.

Zermatt - location is good. Older hotel but in good condition. Clean. Friendly staff. Good breakfast.

8

Minjia

25 juin 2025

·

A séjourné 2 nuits

It’s a safe and clean place to stay, no fancy but nice. Everything is close to, shops and train station.

It’s a safe and clean place to stay, no fancy but nice. Everything is close to, shops and train station.

8

Katherine

2 juin 2024

·

A séjourné 2 nuits

Great location in Zermatt. Rooms were nice and clean. Bar was nice. We enjoyed our two night stay.

Great location in Zermatt. Rooms were nice and clean. Bar was nice. We enjoyed our two night stay.

10

Dong

16 août 2024

·

A séjourné 1 nuit

The location of the hotel convenient. Our room is nice and spacious, in fact the biggest one we had during our two weeks trip. Room is clean, but unfortunately the bed is not comfortable to sleep. Our room has a balcony with view of the mountain, but unfortunately was block due to construction. The breakfast is good. The staff is friendly.

The location of the hotel convenient. Our room is nice and spacious, in fact the biggest one we had during our two weeks trip. Room is clean, but unfortunately the bed is not comfortable to sleep. Our room has a balcony with view of the mountain, but unfortunately was block due to construction. The breakfast is good. The staff is friendly.

6

Warren

24 juin 2023

·

A séjourné 3 nuits

I have mixed feelings about this property. On the plus side the staff were fabulous (except the house keeping staff). The front desk staff were particularly friendly and helpful. On the downside the beds were uncomfortable and the mattresses need updating. The property had a strong smell of tobacco from years gone by and the restaurant was not always open. The biggest issue for me was the housekeeping staff who ignored do not disturb signs. This hotel has balconies which provide excellent views of the Matterhorn. However these balconies are adjoining, I was having a day of not feeling well so I put the do not disturb sign up on my room, opened the balcony door to let air in as the hotel is not air conditioned. I was laying all but naked on my bed resting when the door between the balconies opened up. The cleaner saw I was almost naked (which is not a pretty site) but then proceeded to clean the balcony. Then 2 other cleaning staff come in to clean the balcony. I ask them what they were doing saying I had the do not disturb sign up. They ignored me and said they had to clean. I was not only embarrassed but felt violated. A complaint to the front desk was handled well though. Given the negatives I would not recommend this hotel at this stage. I would like to commend the gentleman who initially checked me in (he mentioned he was from Germany) and the lady who initially addressed my complaint and checked me out. They are fantastic customer service people.

I have mixed feelings about this property. On the plus side the staff were fabulous (except the house keeping staff). The front desk staff were particularly friendly and helpful. On the downside the beds were uncomfortable and the mattresses need updating. The property had a strong smell of tobacco from years gone by and the restaurant was not always open. The biggest issue for me was the housekeeping staff who ignored do not disturb signs. This hotel has balconies which provide excellent views of the Matterhorn. However these balconies are adjoining, I was having a day of not feeling well so I put the do not disturb sign up on my room, opened the balcony door to let air in as the hotel is not air conditioned. I was laying all but naked on my bed resting when the door between the balconies opened up. The cleaner saw I was almost naked (which is not a pretty site) but then proceeded to clean the balcony. Then 2 other cleaning staff come in to clean the balcony. I ask them what they were doing saying I had the do not disturb sign up. They ignored me and said they had to clean. I was not only embarrassed but felt violated. A complaint to the front desk was handled well though. Given the negatives I would not recommend this hotel at this stage. I would like to commend the gentleman who initially checked me in (he mentioned he was from Germany) and the lady who initially addressed my complaint and checked me out. They are fantastic customer service people.

10

John

9 mai 2024

·

A séjourné 1 nuit

Hotel Excelsior was a very nice hotel in a very great location in Zermatt. The room was clean and modern the shower was amazing and while a small room it was very comfortable and included a balcony. There was a great view from the balcony and everything was perfect including the breakfast which was a very nice spread a very good clean food.

Hotel Excelsior was a very nice hotel in a very great location in Zermatt. The room was clean and modern the shower was amazing and while a small room it was very comfortable and included a balcony. There was a great view from the balcony and everything was perfect including the breakfast which was a very nice spread a very good clean food.

10

Joan

12 mai 2025

·

A séjourné 2 nuits

Excellent stay, very helpful staff. Only complaint was the broken toilet seat, one side has come adrift.

Excellent stay, very helpful staff. Only complaint was the broken toilet seat, one side has come adrift.

10

thea

23 juil. 2025

·

A séjourné 2 nuits

Beautiful view of the Edgar room was very clean. Breakfast was OK.staff was great!! I

Beautiful view of the Edgar room was very clean. Breakfast was OK.staff was great!! I

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Chambres

De nombreuses chambres sont dotées de balcons avec une vue impressionnante sur le Cervin, et leurs dimensions varient de compactes à très spacieuses. Certains clients ont signalé l'absence de climatisation, des nuisances sonores occasionnelles ou des travaux, un Wi‑Fi en chambre faible ou une literie moins confortable ; les chambres situées aux étages supérieurs nécessitent des escaliers.

Avis de voyageur à ce sujet

10

Sherry

19 mai 2025

·

A séjourné 1 nuit

We were on the top floor and the last floor up does not have a lift. I was grumpy about it at first but our view of the Matterhorn was so spectacular that it was worth the inconvenience. Only complaint I have is their check in was 3pm and the reception desk wasn't staffed until the. So there was no getting in our room early but we were able to store our luggage.

We were on the top floor and the last floor up does not have a lift. I was grumpy about it at first but our view of the Matterhorn was so spectacular that it was worth the inconvenience. Only complaint I have is their check in was 3pm and the reception desk wasn't staffed until the. So there was no getting in our room early but we were able to store our luggage.

10

Takumitsu

15 sept. 2025

·

A séjourné 1 nuit

I love the hotel overall, especially the great mountain view from the room, but there is a little bit of noise from the bar at night.

I love the hotel overall, especially the great mountain view from the room, but there is a little bit of noise from the bar at night.

8

TONY H

11 oct. 2023

·

A séjourné 2 nuits

Close to train station. Mountain View can see Matterhorn from balcony that is a plus. Breakfast is good.

Close to train station. Mountain View can see Matterhorn from balcony that is a plus. Breakfast is good.

8

Sandra

12 juin 2025

·

A séjourné 2 nuits

Overall our stay was pretty good but there is no air conditioning in the buildings so it was hard to sleep. We opened the windows which made it a bit easier to sleep. The other thing is they don’t have irons to press your clothes available. They make you pay for the pressing service. That was a disappointment as usually when you travel clothes get wrinkle. Another thing I want to mention is that they don’t provide shampoo or conditioner. Other than that it’s a pretty decent hotel to stay.

Overall our stay was pretty good but there is no air conditioning in the buildings so it was hard to sleep. We opened the windows which made it a bit easier to sleep. The other thing is they don’t have irons to press your clothes available. They make you pay for the pressing service. That was a disappointment as usually when you travel clothes get wrinkle. Another thing I want to mention is that they don’t provide shampoo or conditioner. Other than that it’s a pretty decent hotel to stay.

10

Tim

20 oct. 2025

·

A séjourné 1 nuit

Great room at the top of the hotel looking straight onto Matterhorn. Worth every penny just for the view.

Great room at the top of the hotel looking straight onto Matterhorn. Worth every penny just for the view.

10

Dong

16 août 2024

·

A séjourné 1 nuit

The location of the hotel convenient. Our room is nice and spacious, in fact the biggest one we had during our two weeks trip. Room is clean, but unfortunately the bed is not comfortable to sleep. Our room has a balcony with view of the mountain, but unfortunately was block due to construction. The breakfast is good. The staff is friendly.

The location of the hotel convenient. Our room is nice and spacious, in fact the biggest one we had during our two weeks trip. Room is clean, but unfortunately the bed is not comfortable to sleep. Our room has a balcony with view of the mountain, but unfortunately was block due to construction. The breakfast is good. The staff is friendly.

8

Jan

1 sept. 2025

·

A séjourné 1 nuit

Direkt im Zentrum, schöner Frühstücksraum, nah am Bahnhof. Zimmer modernisiert, Aber dennoch hellhörig.

Direkt im Zentrum, schöner Frühstücksraum, nah am Bahnhof. Zimmer modernisiert, Aber dennoch hellhörig.

10

Phithoun

23 juin 2023

·

A séjourné 2 nuits

A great hotel with convenient location to most places in the town. The staff was very friendly. Breakfast was included with our stay. The WIFI signal in our room was very weak.

A great hotel with convenient location to most places in the town. The staff was very friendly. Breakfast was included with our stay. The WIFI signal in our room was very weak.

8

Ryan

13 déc. 2024

·

A séjourné 2 nuits

Great location and nice hotel. Room was pretty small for the price, but the balcony overlooking the stunning mountain range of Switzerland made up for it. The hotel offered a decent breakfast and you have plenty of food options nearby. Overall the hotel views were stunning and it was a decent hotel.

Great location and nice hotel. Room was pretty small for the price, but the balcony overlooking the stunning mountain range of Switzerland made up for it. The hotel offered a decent breakfast and you have plenty of food options nearby. Overall the hotel views were stunning and it was a decent hotel.

10

Dennis

23 févr. 2026

·

A séjourné 3 nuits

Room was spacious and had a balcony view of the Matterhorn.

Room was spacious and had a balcony view of the Matterhorn.

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Service

Le service est largement salué pour sa gentillesse, son efficacité et son souci du détail, notamment avec des attentions lors des perturbations et des départs matinaux. Certains clients ont rencontré des problèmes de communication avec les navettes/taxis, une disponibilité limitée de la réception ou des oublis de ménage.

Avis de voyageur à ce sujet

10

Andrea

13 sept. 2025

·

A séjourné 2 nuits

Incredible place in Zermatt. Amazing staff, great hotel.

Incredible place in Zermatt. Amazing staff, great hotel.

10

Michael

19 avr. 2025

·

A séjourné 3 nuits

This hotel did an excellent job of caring for us. We were stranded in Zermatt with no power and no means of getting out of the town until the avalanche was cleared. The hotel staff went out of their way to make sure we had food and warm blankets, all with good cheer.

This hotel did an excellent job of caring for us. We were stranded in Zermatt with no power and no means of getting out of the town until the avalanche was cleared. The hotel staff went out of their way to make sure we had food and warm blankets, all with good cheer.

10

Kimberly

18 sept. 2023

·

A séjourné 2 nuits

Customer service went above & beyond to make sure we had everything we needed

Customer service went above & beyond to make sure we had everything we needed

10

Erica

24 sept. 2023

·

A séjourné 1 nuit

Very easy check in, allowed us to keep our bags at the hotel free of charge, nice breakfast spread. However, room was only equipped with one towel and one pillow and since we arrived after hours were unable to speak to staff for additional.

Very easy check in, allowed us to keep our bags at the hotel free of charge, nice breakfast spread. However, room was only equipped with one towel and one pillow and since we arrived after hours were unable to speak to staff for additional.

10

Laura

7 mai 2023

·

A séjourné 3 nuits

The staff were all welcoming and friendly making sure all of my needs were met. I had to check out early the night before my last night because we had a train to catch at 537 a.m. The staff prepared me a to-go breakfast package with water included. I was so surprised and impressed. This hotel was great to me!

The staff were all welcoming and friendly making sure all of my needs were met. I had to check out early the night before my last night because we had a train to catch at 537 a.m. The staff prepared me a to-go breakfast package with water included. I was so surprised and impressed. This hotel was great to me!

8

Cascade

29 août 2023

·

A séjourné 2 nuits

The hotel location is super as it's within walking distance to pretty much everything given the size of Zermatt. Hotel breakfast is good. However, its staff all seemed new and were not knowledgeable about any local areas. The most disappointing part of it was we were asked to pay city tax again upon checking out, when in fact we were charged on city tax when checking in. this shows their lack of customer service from the hotel staff who are not paying attention to what they do.

The hotel location is super as it's within walking distance to pretty much everything given the size of Zermatt. Hotel breakfast is good. However, its staff all seemed new and were not knowledgeable about any local areas. The most disappointing part of it was we were asked to pay city tax again upon checking out, when in fact we were charged on city tax when checking in. this shows their lack of customer service from the hotel staff who are not paying attention to what they do.

8

xiaolin

27 févr. 2025

·

A séjourné 1 nuit

The hotel is good overall for the location and staff and room. The facility is little bit old. The only issue is the shuttle service. Hotel never mentioned the shuttle service is available for picking up so we went to hotel by self. When leaving, hotel arranged shuttle service to train station and claimed hotel will pay but the driver asked us to pay since hotel didn’t give him ticket. That is terrible arrangement.

The hotel is good overall for the location and staff and room. The facility is little bit old. The only issue is the shuttle service. Hotel never mentioned the shuttle service is available for picking up so we went to hotel by self. When leaving, hotel arranged shuttle service to train station and claimed hotel will pay but the driver asked us to pay since hotel didn’t give him ticket. That is terrible arrangement.

10

Clifford

7 févr. 2025

·

A séjourné 8 nuits

The staff was friendly, helpful, and attentive.

The staff was friendly, helpful, and attentive.

10

Adora De

10 juin 2025

·

A séjourné 1 nuit

Staff was so friendly! Carmen was so great and friendly!

Staff was so friendly! Carmen was so great and friendly!

6

??

19 févr. 2025

·

A séjourné 2 nuits

レセプションを1人で回しているので、頼んだことへの対応が遅かった。それ以外は快適だった。

レセプションを1人で回しているので、頼んだことへの対応が遅かった。それ以外は快適だった。

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Emplacement

Décrit de manière constante comme central et permettant de se déplacer facilement, à proximité de la gare, de la rivière et des remontées mécaniques, avec des itinéraires adaptés aux bagages. Certains soulignent une légère montée et des travaux occasionnels à proximité.

Avis de voyageur à ce sujet

10

Theresa

13 juil. 2025

·

A séjourné 2 nuits

A nice property just a 10 minute walk from the train station. Several nice restaurants nearby. Breakfast was okay. We didn’t care for the coffee, but there was a nice selection of breads including croissants. We would stay here again.

A nice property just a 10 minute walk from the train station. Several nice restaurants nearby. Breakfast was okay. We didn’t care for the coffee, but there was a nice selection of breads including croissants. We would stay here again.

10

Chen

11 oct. 2024

·

A séjourné 1 nuit

Good location. A few minutes from train station. Can see Matterhorn from window.

Good location. A few minutes from train station. Can see Matterhorn from window.

8

TONY H

11 oct. 2023

·

A séjourné 2 nuits

Close to train station. Mountain View can see Matterhorn from balcony that is a plus. Breakfast is good.

Close to train station. Mountain View can see Matterhorn from balcony that is a plus. Breakfast is good.

10

Madison

22 avr. 2024

·

A séjourné 3 nuits

The location of this hotel is so great - it is right in the center of town, close walk to the train station and many bars and restaurants, and the Main Street of shopping in town. It is great how breakfast is included, and the hotel is clean and nice with some rooms having a good view of the Matterhorn. I would recommend to anyone coming to Zermatt!

The location of this hotel is so great - it is right in the center of town, close walk to the train station and many bars and restaurants, and the Main Street of shopping in town. It is great how breakfast is included, and the hotel is clean and nice with some rooms having a good view of the Matterhorn. I would recommend to anyone coming to Zermatt!

10

nongnooch

27 mai 2025

·

A séjourné 1 nuit

I love this property. My room is small but it is in good condition. I love breakfast options. The only thing to let everyone knows in advance is that it is up at the hill so please prepare for the walk and luggage.

I love this property. My room is small but it is in good condition. I love breakfast options. The only thing to let everyone knows in advance is that it is up at the hill so please prepare for the walk and luggage.

10

Tim

28 nov. 2025

·

A séjourné 1 nuit

Right in the area you want to be with a great view of the Matterhorn!

Right in the area you want to be with a great view of the Matterhorn!

10

William

8 janv. 2025

·

A séjourné 2 nuits

Great Hotel! Perfect location

Great Hotel! Perfect location

10

Carrie

20 août 2024

·

A séjourné 1 nuit

Great property, close to the train station.

Great property, close to the train station.

10

Daniel

30 sept. 2024

·

A séjourné 2 nuits

The hotel was right in middle of town, short walk to train and lifts to skiing hiking and biking. Some construction going on next door so ask for higher floor

The hotel was right in middle of town, short walk to train and lifts to skiing hiking and biking. Some construction going on next door so ask for higher floor

8

Nishanth

28 mai 2025

·

A séjourné 1 nuit

Overall it’s a okayish experience and the downside is it’s like a 7-8mins walk from Zermatt train station and they didn’t provide the taxi(yes, they do arrange if you have more bags as it’s a car free town) for our return journey at 6am. I think they have their own taxi but it’s kept in garage for some reason. If you have more bags, better to opt for a hotel who provides taxi during early hours like 6am. They provided the taxi at 12.30pm when we checked in though. Also, luggage storage is at your own risk because their actual storage room is full when we went at 12pm and the receptionist said “you can leave in the hall way near reception” and we were worried about it. Coming to the room, the south facing with balcony has the best direct view of Matterhorn and it’s totally worth the extra bucks!

Overall it’s a okayish experience and the downside is it’s like a 7-8mins walk from Zermatt train station and they didn’t provide the taxi(yes, they do arrange if you have more bags as it’s a car free town) for our return journey at 6am. I think they have their own taxi but it’s kept in garage for some reason. If you have more bags, better to opt for a hotel who provides taxi during early hours like 6am. They provided the taxi at 12.30pm when we checked in though. Also, luggage storage is at your own risk because their actual storage room is full when we went at 12pm and the receptionist said “you can leave in the hall way near reception” and we were worried about it. Coming to the room, the south facing with balcony has the best direct view of Matterhorn and it’s totally worth the extra bucks!

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Repas

Le petit-déjeuner est fréquemment salué pour sa qualité et sa variété. Les commentaires sur le service de café et le bar/restaurant sont plus mitigés, avec quelques expériences négatives.

Avis de voyageur à ce sujet

10

Catherine

25 juil. 2025

·

A séjourné 1 nuit

It was in the perfect location with a window view of the Matterhorn. We loved our room and the breakfast was excellent. A lot of great choices. I would definitely return to this hotel.

It was in the perfect location with a window view of the Matterhorn. We loved our room and the breakfast was excellent. A lot of great choices. I would definitely return to this hotel.

10

Robert

1 août 2025

·

A séjourné 1 nuit

Fantastic room. Great balcony to view and enjoy The Matterhorn. Bed and bathroom wonderful. The bar staff was not really good at mixing a good drink. The breakfast was quite nice and good

Fantastic room. Great balcony to view and enjoy The Matterhorn. Bed and bathroom wonderful. The bar staff was not really good at mixing a good drink. The breakfast was quite nice and good

10

Theresa

13 juil. 2025

·

A séjourné 2 nuits

A nice property just a 10 minute walk from the train station. Several nice restaurants nearby. Breakfast was okay. We didn’t care for the coffee, but there was a nice selection of breads including croissants. We would stay here again.

A nice property just a 10 minute walk from the train station. Several nice restaurants nearby. Breakfast was okay. We didn’t care for the coffee, but there was a nice selection of breads including croissants. We would stay here again.

10

Richard John

2 août 2023

·

A séjourné 1 nuit

Great hotel. Central to everywhere in the village. Fantastic kitchen and cuisine. You van stay in and have a great meal with great staff and guests.

Great hotel. Central to everywhere in the village. Fantastic kitchen and cuisine. You van stay in and have a great meal with great staff and guests.

10

Karen

5 avr. 2023

·

A séjourné 2 nuits

Great service, lovely breakfast, highly recommend.

Great service, lovely breakfast, highly recommend.

8

JANICE

6 avr. 2023

·

A séjourné 1 nuit

Liked the property. Clean, convenient, and helpful staff. We asked for recommendation for fondue restaurant, and were told about onsite restaurant. Restaurant was empty on arrival, about 7pm. When we asked for cheese fondue-not on menu, but would make for us. We only wanted small amount to dip bread-so we got that. We are 4 older ladies…we asked about the entree fondue…it was combo turkey, beef, and pork to be cooked in a broth type fondue. We wanted to just order a small amount for us-server said it would be too little for us 4 to share, so we ordered 4-one for each. There as entirely too much food!, probably 16 oz of meat for each of us!, we ate what we could, but almost 3 servings were discarded! It was VERY expensive, and we felt like we were talked out of the size we should have ordered!,,

Liked the property. Clean, convenient, and helpful staff. We asked for recommendation for fondue restaurant, and were told about onsite restaurant. Restaurant was empty on arrival, about 7pm. When we asked for cheese fondue-not on menu, but would make for us. We only wanted small amount to dip bread-so we got that. We are 4 older ladies…we asked about the entree fondue…it was combo turkey, beef, and pork to be cooked in a broth type fondue. We wanted to just order a small amount for us-server said it would be too little for us 4 to share, so we ordered 4-one for each. There as entirely too much food!, probably 16 oz of meat for each of us!, we ate what we could, but almost 3 servings were discarded! It was VERY expensive, and we felt like we were talked out of the size we should have ordered!,,

10

T

10 juil. 2025

·

A séjourné 2 nuits

マッターホルンマウンテンビューでした。ジュニスウィートからスウィートにアップサービスしていただけました嬉しい。朝食はバイキングで美味しいです。駅からも近くアクセスは良かったです。

マッターホルンマウンテンビューでした。ジュニスウィートからスウィートにアップサービスしていただけました嬉しい。朝食はバイキングで美味しいです。駅からも近くアクセスは良かったです。

10

Anne

22 juil. 2023

·

A séjourné 2 nuits

Fantastic service and location. Outstanding breakfast.

Fantastic service and location. Outstanding breakfast.

10

Paul

1 juin 2024

·

A séjourné 3 nuits

The view of the Matterhorn from our room balcony was magnificent! The only negative of our stay was coffee. There is no option in the room which I assume is for fire safety. When having breakfast in the dining area the coffee is served by the cup. When there are 8-20 guests at one time and one server who is hustling it's not efficient. There is no fault on the server just the system.

The view of the Matterhorn from our room balcony was magnificent! The only negative of our stay was coffee. There is no option in the room which I assume is for fire safety. When having breakfast in the dining area the coffee is served by the cup. When there are 8-20 guests at one time and one server who is hustling it's not efficient. There is no fault on the server just the system.

10

Valerie

23 juil. 2023

·

A séjourné 2 nuits

Hotel Excelsior was perfect for our stay in Zermatt. Our room was small but had everything we needed when we weren’t out exploring the beautiful surroundings. The provided breakfast was exceptional. Staff were very friendly and provided local recommendations upon request. The property also has a dinner restaurant which was a nice option if we didn’t want to go out. Overall I was very pleased with our stay and would definitely stay again!

Hotel Excelsior was perfect for our stay in Zermatt. Our room was small but had everything we needed when we weren’t out exploring the beautiful surroundings. The provided breakfast was exceptional. Staff were very friendly and provided local recommendations upon request. The property also has a dinner restaurant which was a nice option if we didn’t want to go out. Overall I was very pleased with our stay and would definitely stay again!

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

10

Serge

10 sept. 2023

·

A séjourné 1 nuit

Chambre attribuée surclassée, avec une vue magnifique sur le Matterhorn.

Chambre attribuée surclassée, avec une vue magnifique sur le Matterhorn.

10

Anne

16 mai 2023

·

A séjourné 2 nuits

A recommander excellent rapport qualité prix. Très bon emplacement proche de tout.

A recommander excellent rapport qualité prix. Très bon emplacement proche de tout.

10

Adel

18 mars 2023

·

A séjourné 1 nuit

Hôtel très propre et super bien situé à 200 m du départ des pistes de SUNNEGGA et à 400 m de la gare. Qualité/prix super intéressant. Bon petit déjeuné compris. Personnel aux petits soins. Rien à redire je recommande vivement.

Hôtel très propre et super bien situé à 200 m du départ des pistes de SUNNEGGA et à 400 m de la gare. Qualité/prix super intéressant. Bon petit déjeuné compris. Personnel aux petits soins. Rien à redire je recommande vivement.

8

Normand

6 juin 2022

·

A séjourné 1 nuit

Prix plus raisonnable que les autres établissements de Zermatt

Prix plus raisonnable que les autres établissements de Zermatt

10

Mika

20 juin 2026

·

A séjourné 1 nuit

Alles sehr gut, vor allem preiswert. Auch meine Gold Level wurde berücksichtigt, was eher eine Seltenheit geworden ist

Alles sehr gut, vor allem preiswert. Auch meine Gold Level wurde berücksichtigt, was eher eine Seltenheit geworden ist

Politiques de l’établissement

Instructions d’arrivée

Tout ce que vous devez savoir pour une arrivée en douceur.

Arrivée

Départ

De 15:00 à 22:00

Avant 11:00

Bon à savoir

Politiques et informations supplémentaires sur cet établissement.

Suppléments facultatifs

Services supplémentaires payants que vous pouvez demander.

Vous avez une question ?

Les réponses instantanées de l'IA sont basées sur les informations de l'hôtel

Prix pour les dates à venir

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Prix moyen par nuit sur l'ensemble des offres, taxes et frais compris.

Prix en USD pour 2 voyageurs, mis à jour quotidiennement.

La réception est ouverte tous les jours de 07 h 00 à 22 h 00. À noter : veuillez contacter l'hébergement à l'avance à l'aide des coordonnées indiquées sur la confirmation de réservation, afin de prendre les dispositions nécessaires à votre arrivée. À noter : veuillez contacter cet hébergement à l'avance à l'aide des coordonnées indiquées sur la confirmation de réservation si vous prévoyez d'arriver après 22 h 00. Vous devez contacter l'hébergement à l'avance pour obtenir les instructions d'enregistrement. Les horaires de la réception sont limités. Pour toute question, veuillez contacter l’hébergement aux coordonnées indiquées sur la confirmation de réservation. Les informations fournies par l’hébergement peuvent être traduites à l’aide d’outils de traduction automatique. Zermatt est située dans une zone interdite aux voitures et n'est accessible que par le train.

L’enregistrement doit être effectué par une personne âgée d’au moins 18 ans.

Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hébergement
Une pièce d'identité officielle avec photo et un dépôt de garantie en espèces, par carte de crédit ou par carte de débit, peuvent être demandés à l'arrivée pour couvrir tous frais imprévus
Les demandes spéciales, qui ne peuvent pas être garanties, sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires
Les clients doivent contacter cet hébergement à l'avance pour réserver un lit bébé et un lit supplémentaire/lit d'appoint
Cet hébergement accepte les cartes de crédit, les cartes de débit, et les espèces
Des modes de paiement sans espèces sont disponibles
Cet hébergement comprend les dispositifs de sécurité suivants : un extincteur, un détecteur de fumée et un système de sécurité
Cet hébergement comporte des espaces extérieurs comme des balcons, des patios ou des terrasses potentiellement non adaptés aux enfants. Si vous avez des questions, nous vous recommandons de contacter l'hébergement avant votre arrivée afin de savoir s'il peut vous accueillir dans une chambre adéquate.
Veuillez noter que les normes culturelles et les règles pour les voyageurs peuvent différer selon le pays et l'hébergement. Les règles mentionnées sont fournies par l'hébergement

Si vous souhaitez amener votre animal de compagnie, veuillez contacter directement l'hébergement au moyen des coordonnées fournies dans la confirmation de réservation. Les animaux de compagnie font l'objet d'un supplément (voir section « Frais »).
Modes de paiement sans espèces disponibles pour toutes les transactions.
Formalités d'arrivée sans contact et formalités de départ sans contact disponibles.

Animaux de compagnie : 20 CHF par animal et par nuit
Les animaux d'assistance ne sont soumis à aucuns frais.
Lit d'appoint : 50.0 CHF par jour

La liste ci-dessus peut ne pas être exhaustive. Les frais et acomptes peuvent être mentionnés hors taxe et sont soumis à modification.