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Hotel Excelsior

US$ 235

/ noite

Média para novembro

Hotel Excelsior - Image 1

Hotel Excelsior - Quarto

Hotel Excelsior - Quarto

Hotel Excelsior - Vista do quarto

Hotel Excelsior - Recepção

Preços para Hotel Excelsior

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US$ 235

/ noite

Média para novembro

Média de preços por mês

Em Hotel Excelsior, a diária custa em média US$ 235 no mês mais barato (novembro) e US$ 441 no mês mais caro (fevereiro), com base nos últimos 12 meses.

Preço médio da diária em Hotel Excelsior por mês, últimos 12 meses (USD)
Mês	Preço médio
janeiro	US$ 370
fevereiro	US$ 441
março	US$ 360
abril	US$ 319
maio	US$ 281
junho	US$ 263
julho	US$ 302
agosto	US$ 307
setembro	US$ 320
outubro	US$ 266
novembro	US$ 235
dezembro	US$ 334

Mais caro: fevereiro (aprox. US$ 441)

Mais barato: novembro (aprox. US$ 235)

Sobre esta propriedade

Aprecie a vista em um terraço e um jardim e aproveite comodidades como Wi-Fi de cortesia.

Restaurante
Quartos de não fumantes
Serviço de quarto
Serviços domésticos
Cofre
Jardim

Localização

Hofmattstrasse 38, Zermatt, Suíça

Zermatt-Matterhorn Ski Paradise (0.1 milhas)

Estação de esqui de Furi (0.1 milhas)

Pfarrkirche St. Mauritius (0.2 milhas)

Matterhorn Museum (0.2 milhas)

Kirchbrücke (0.2 milhas)

Cemitério dos Alpinistas (0.2 milhas)

Mais informações sobre a localização

Opções de quarto

4

Quarto casal (North)

Detalhes do quarto

2 Camas De Solteiro

Acomoda 2

194 ft²

Aquecimento

Wi-Fi (gratuito)

Banheiro privativo

10

Suíte, vista para a montanha

Detalhes do quarto

1 Cama De Casal

e

1 Sofá-Cama

Acomoda 3

452 ft²

Aquecimento

Wi-Fi (gratuito)

Banheira e chuveiro separados

11

Quarto casal, sacada (South)

Detalhes do quarto

2 Camas De Solteiro

Acomoda 2

301 ft²

Varanda

Aquecimento

Wi-Fi (gratuito)

Banheiro privativo

7

Suíte júnior, sacada

Detalhes do quarto

2 Camas De Solteiro

e

1 Sofá-Cama

Acomoda 3

377 ft²

Varanda

Aquecimento

Wi-Fi (gratuito)

Banheiro privativo

8

Quarto casal luxo, 2 camas de solteiro, sacada, vista para a montanha

Detalhes do quarto

2 Camas De Solteiro

Acomoda 2

312 ft²

Varanda

Varanda ou terraço

Aquecimento

Wi-Fi (gratuito)

Banheiro privativo

5

Quarto solteiro

Detalhes do quarto

1 Cama De Solteiro

194 ft²

Aquecimento

Wi-Fi (gratuito)

Banheiro privativo

6

Quarto casal econômico

Detalhes do quarto

1 Cama Queen

Acomoda 2

161 ft²

Aquecimento

Wi-Fi (gratuito)

Banheiro privativo

Avaliações dos hóspedes sobre Hotel Excelsior

8.9

Fabuloso

Com base em 367 avaliações verificadas

Quem se hospeda aqui?

Casal

44%

Famílias

25%

Grupos

22%

Viajantes individuais

8%

Opinião dos hóspedes

Resumo gerado por IA com base em avaliações recentes dos hóspedes

No Hotel Excelsior, viajantes destacam consistentemente a localização central e acessível a pé, bem como as vistas memoráveis do Matterhorn a partir de muitos quartos com varanda, ao mesmo tempo em que observam alguns quartos pequenos, a falta de ar condicionado e o ruído ocasional de construção ou do bar.

Comodidades

Limpeza

Quartos

Serviço

Localização

Jantar

Isso foi útil?

Opinião dos hóspedes

No Hotel Excelsior, viajantes destacam consistentemente a localização central e acessível a pé, bem como as vistas memoráveis do Matterhorn a partir de muitos quartos com varanda, ao mesmo tempo em que observam alguns quartos pequenos, a falta de ar condicionado e o ruído ocasional de construção ou do bar.

Os quartos variam de muito espaçosos a compactos, com muitas varandas e acesso ao último andar por escadas em alguns casos, além de alguns relatos de conexão Wi-Fi fraca no quarto ou camas menos confortáveis. O serviço é em grande parte acolhedor e prestativo, embora alguns hóspedes tenham enfrentado problemas de coordenação de traslados/táxis, horário limitado de funcionamento da recepção ou falhas na limpeza. O café da manhã recebe elogios constantes, enquanto o serviço de café e o bar/restaurante recebem comentários mais diversos. Uma base sólida e amigável para viajantes, com pontos fortes claros e algumas ressalvas.

Comodidades

Limpeza

Quartos

Serviço

Localização

Jantar

Isso foi útil?

Resumo gerado por IA com base em avaliações recentes dos hóspedes

Comodidades

Os hóspedes mencionam um bar e restaurante no local, depósito de esquis com aquecedores de botas e serviço de traslado. Alguns citam qualidade irregular do bar, coordenação inconsistente do traslado e a necessidade de usar escadas para acessar o último andar.

Avaliações dos hóspedes relacionadas

10

Robert

1 de ago. de 2025

·

Hospedou-se por 1 noite

Fantastic room. Great balcony to view and enjoy The Matterhorn. Bed and bathroom wonderful. The bar staff was not really good at mixing a good drink. The breakfast was quite nice and good

Fantastic room. Great balcony to view and enjoy The Matterhorn. Bed and bathroom wonderful. The bar staff was not really good at mixing a good drink. The breakfast was quite nice and good

10

Richard John

2 de ago. de 2023

·

Hospedou-se por 1 noite

Great hotel. Central to everywhere in the village. Fantastic kitchen and cuisine. You van stay in and have a great meal with great staff and guests.

Great hotel. Central to everywhere in the village. Fantastic kitchen and cuisine. You van stay in and have a great meal with great staff and guests.

10

Sherry

19 de mai. de 2025

·

Hospedou-se por 1 noite

We were on the top floor and the last floor up does not have a lift. I was grumpy about it at first but our view of the Matterhorn was so spectacular that it was worth the inconvenience. Only complaint I have is their check in was 3pm and the reception desk wasn't staffed until the. So there was no getting in our room early but we were able to store our luggage.

We were on the top floor and the last floor up does not have a lift. I was grumpy about it at first but our view of the Matterhorn was so spectacular that it was worth the inconvenience. Only complaint I have is their check in was 3pm and the reception desk wasn't staffed until the. So there was no getting in our room early but we were able to store our luggage.

10

Matthew

16 de abr. de 2024

·

Hospedou-se por 2 noites

Great location - short walk to the train station. Great view of the Matterhorn from the balcony. Nice having a bar and restaurant within the hotel.

Great location - short walk to the train station. Great view of the Matterhorn from the balcony. Nice having a bar and restaurant within the hotel.

10

Kasey

3 de abr. de 2024

·

Hospedou-se por 2 noites

The board and boot storage with boot heaters.

The board and boot storage with boot heaters.

10

Terry

27 de dez. de 2023

·

Hospedou-se por 1 noite

Very great service and they have a shuttle.

Very great service and they have a shuttle.

8

Katherine

2 de jun. de 2024

·

Hospedou-se por 2 noites

Great location in Zermatt. Rooms were nice and clean. Bar was nice. We enjoyed our two night stay.

Great location in Zermatt. Rooms were nice and clean. Bar was nice. We enjoyed our two night stay.

8

xiaolin

27 de fev. de 2025

·

Hospedou-se por 1 noite

The hotel is good overall for the location and staff and room. The facility is little bit old. The only issue is the shuttle service. Hotel never mentioned the shuttle service is available for picking up so we went to hotel by self. When leaving, hotel arranged shuttle service to train station and claimed hotel will pay but the driver asked us to pay since hotel didn’t give him ticket. That is terrible arrangement.

The hotel is good overall for the location and staff and room. The facility is little bit old. The only issue is the shuttle service. Hotel never mentioned the shuttle service is available for picking up so we went to hotel by self. When leaving, hotel arranged shuttle service to train station and claimed hotel will pay but the driver asked us to pay since hotel didn’t give him ticket. That is terrible arrangement.

8

JANICE

6 de abr. de 2023

·

Hospedou-se por 1 noite

Liked the property. Clean, convenient, and helpful staff. We asked for recommendation for fondue restaurant, and were told about onsite restaurant. Restaurant was empty on arrival, about 7pm. When we asked for cheese fondue-not on menu, but would make for us. We only wanted small amount to dip bread-so we got that. We are 4 older ladies…we asked about the entree fondue…it was combo turkey, beef, and pork to be cooked in a broth type fondue. We wanted to just order a small amount for us-server said it would be too little for us 4 to share, so we ordered 4-one for each. There as entirely too much food!, probably 16 oz of meat for each of us!, we ate what we could, but almost 3 servings were discarded! It was VERY expensive, and we felt like we were talked out of the size we should have ordered!,,

Liked the property. Clean, convenient, and helpful staff. We asked for recommendation for fondue restaurant, and were told about onsite restaurant. Restaurant was empty on arrival, about 7pm. When we asked for cheese fondue-not on menu, but would make for us. We only wanted small amount to dip bread-so we got that. We are 4 older ladies…we asked about the entree fondue…it was combo turkey, beef, and pork to be cooked in a broth type fondue. We wanted to just order a small amount for us-server said it would be too little for us 4 to share, so we ordered 4-one for each. There as entirely too much food!, probably 16 oz of meat for each of us!, we ate what we could, but almost 3 servings were discarded! It was VERY expensive, and we felt like we were talked out of the size we should have ordered!,,

10

Valerie

23 de jul. de 2023

·

Hospedou-se por 2 noites

Hotel Excelsior was perfect for our stay in Zermatt. Our room was small but had everything we needed when we weren’t out exploring the beautiful surroundings. The provided breakfast was exceptional. Staff were very friendly and provided local recommendations upon request. The property also has a dinner restaurant which was a nice option if we didn’t want to go out. Overall I was very pleased with our stay and would definitely stay again!

Hotel Excelsior was perfect for our stay in Zermatt. Our room was small but had everything we needed when we weren’t out exploring the beautiful surroundings. The provided breakfast was exceptional. Staff were very friendly and provided local recommendations upon request. The property also has a dinner restaurant which was a nice option if we didn’t want to go out. Overall I was very pleased with our stay and would definitely stay again!

Isso foi útil?

Resumo gerado por IA com base em avaliações recentes dos hóspedes

Limpeza

As avaliações descrevem com frequência o hotel e os quartos como limpos e bem cuidados. Questões isoladas incluíram um acessório quebrado e uma falha na limpeza.

Avaliações dos hóspedes relacionadas

8

Motohiko

25 de set. de 2024

·

Hospedou-se por 1 noite

ロケーションがとても良く、朝ホテルから出てすぐの所で、朝日を浴びるマッターホルンの写真を撮ることができた。また、部屋もきれいで、シャワーのお湯のでも良く快適に過ごせた。スタッフもまな親切でストレスなく過ごせた。

ロケーションがとても良く、朝ホテルから出てすぐの所で、朝日を浴びるマッターホルンの写真を撮ることができた。また、部屋もきれいで、シャワーのお湯のでも良く快適に過ごせた。スタッフもまな親切でストレスなく過ごせた。

10

wolfgang

9 de jan. de 2022

·

Hospedou-se por 1 noite

Lage, freundlichkeit der Mitarbeiter, sauber, zimmer - alles wunderbar 👍

Lage, freundlichkeit der Mitarbeiter, sauber, zimmer - alles wunderbar 👍

8

Gary

30 de mai. de 2024

·

Hospedou-se por 1 noite

Zermatt - location is good. Older hotel but in good condition. Clean. Friendly staff. Good breakfast.

Zermatt - location is good. Older hotel but in good condition. Clean. Friendly staff. Good breakfast.

8

Minjia

25 de jun. de 2025

·

Hospedou-se por 2 noites

It’s a safe and clean place to stay, no fancy but nice. Everything is close to, shops and train station.

It’s a safe and clean place to stay, no fancy but nice. Everything is close to, shops and train station.

8

Katherine

2 de jun. de 2024

·

Hospedou-se por 2 noites

Great location in Zermatt. Rooms were nice and clean. Bar was nice. We enjoyed our two night stay.

Great location in Zermatt. Rooms were nice and clean. Bar was nice. We enjoyed our two night stay.

10

Dong

16 de ago. de 2024

·

Hospedou-se por 1 noite

The location of the hotel convenient. Our room is nice and spacious, in fact the biggest one we had during our two weeks trip. Room is clean, but unfortunately the bed is not comfortable to sleep. Our room has a balcony with view of the mountain, but unfortunately was block due to construction. The breakfast is good. The staff is friendly.

The location of the hotel convenient. Our room is nice and spacious, in fact the biggest one we had during our two weeks trip. Room is clean, but unfortunately the bed is not comfortable to sleep. Our room has a balcony with view of the mountain, but unfortunately was block due to construction. The breakfast is good. The staff is friendly.

6

Warren

24 de jun. de 2023

·

Hospedou-se por 3 noites

I have mixed feelings about this property. On the plus side the staff were fabulous (except the house keeping staff). The front desk staff were particularly friendly and helpful. On the downside the beds were uncomfortable and the mattresses need updating. The property had a strong smell of tobacco from years gone by and the restaurant was not always open. The biggest issue for me was the housekeeping staff who ignored do not disturb signs. This hotel has balconies which provide excellent views of the Matterhorn. However these balconies are adjoining, I was having a day of not feeling well so I put the do not disturb sign up on my room, opened the balcony door to let air in as the hotel is not air conditioned. I was laying all but naked on my bed resting when the door between the balconies opened up. The cleaner saw I was almost naked (which is not a pretty site) but then proceeded to clean the balcony. Then 2 other cleaning staff come in to clean the balcony. I ask them what they were doing saying I had the do not disturb sign up. They ignored me and said they had to clean. I was not only embarrassed but felt violated. A complaint to the front desk was handled well though. Given the negatives I would not recommend this hotel at this stage. I would like to commend the gentleman who initially checked me in (he mentioned he was from Germany) and the lady who initially addressed my complaint and checked me out. They are fantastic customer service people.

I have mixed feelings about this property. On the plus side the staff were fabulous (except the house keeping staff). The front desk staff were particularly friendly and helpful. On the downside the beds were uncomfortable and the mattresses need updating. The property had a strong smell of tobacco from years gone by and the restaurant was not always open. The biggest issue for me was the housekeeping staff who ignored do not disturb signs. This hotel has balconies which provide excellent views of the Matterhorn. However these balconies are adjoining, I was having a day of not feeling well so I put the do not disturb sign up on my room, opened the balcony door to let air in as the hotel is not air conditioned. I was laying all but naked on my bed resting when the door between the balconies opened up. The cleaner saw I was almost naked (which is not a pretty site) but then proceeded to clean the balcony. Then 2 other cleaning staff come in to clean the balcony. I ask them what they were doing saying I had the do not disturb sign up. They ignored me and said they had to clean. I was not only embarrassed but felt violated. A complaint to the front desk was handled well though. Given the negatives I would not recommend this hotel at this stage. I would like to commend the gentleman who initially checked me in (he mentioned he was from Germany) and the lady who initially addressed my complaint and checked me out. They are fantastic customer service people.

10

John

9 de mai. de 2024

·

Hospedou-se por 1 noite

Hotel Excelsior was a very nice hotel in a very great location in Zermatt. The room was clean and modern the shower was amazing and while a small room it was very comfortable and included a balcony. There was a great view from the balcony and everything was perfect including the breakfast which was a very nice spread a very good clean food.

Hotel Excelsior was a very nice hotel in a very great location in Zermatt. The room was clean and modern the shower was amazing and while a small room it was very comfortable and included a balcony. There was a great view from the balcony and everything was perfect including the breakfast which was a very nice spread a very good clean food.

10

Joan

12 de mai. de 2025

·

Hospedou-se por 2 noites

Excellent stay, very helpful staff. Only complaint was the broken toilet seat, one side has come adrift.

Excellent stay, very helpful staff. Only complaint was the broken toilet seat, one side has come adrift.

10

thea

23 de jul. de 2025

·

Hospedou-se por 2 noites

Beautiful view of the Edgar room was very clean. Breakfast was OK.staff was great!! I

Beautiful view of the Edgar room was very clean. Breakfast was OK.staff was great!! I

Isso foi útil?

Resumo gerado por IA com base em avaliações recentes dos hóspedes

Quartos

Muitos quartos possuem varandas com vistas deslumbrantes do Matterhorn, e os tamanhos variam de compactos a muito espaçosos. Alguns hóspedes relataram a falta de ar condicionado, ruído ocasional ou impacto da construção, Wi-Fi fraco no quarto ou camas menos confortáveis; os quartos mais altos exigem escadas.

Avaliações dos hóspedes relacionadas

10

Sherry

19 de mai. de 2025

·

Hospedou-se por 1 noite

We were on the top floor and the last floor up does not have a lift. I was grumpy about it at first but our view of the Matterhorn was so spectacular that it was worth the inconvenience. Only complaint I have is their check in was 3pm and the reception desk wasn't staffed until the. So there was no getting in our room early but we were able to store our luggage.

We were on the top floor and the last floor up does not have a lift. I was grumpy about it at first but our view of the Matterhorn was so spectacular that it was worth the inconvenience. Only complaint I have is their check in was 3pm and the reception desk wasn't staffed until the. So there was no getting in our room early but we were able to store our luggage.

10

Takumitsu

15 de set. de 2025

·

Hospedou-se por 1 noite

I love the hotel overall, especially the great mountain view from the room, but there is a little bit of noise from the bar at night.

I love the hotel overall, especially the great mountain view from the room, but there is a little bit of noise from the bar at night.

8

TONY H

11 de out. de 2023

·

Hospedou-se por 2 noites

Close to train station. Mountain View can see Matterhorn from balcony that is a plus. Breakfast is good.

Close to train station. Mountain View can see Matterhorn from balcony that is a plus. Breakfast is good.

8

Sandra

12 de jun. de 2025

·

Hospedou-se por 2 noites

Overall our stay was pretty good but there is no air conditioning in the buildings so it was hard to sleep. We opened the windows which made it a bit easier to sleep. The other thing is they don’t have irons to press your clothes available. They make you pay for the pressing service. That was a disappointment as usually when you travel clothes get wrinkle. Another thing I want to mention is that they don’t provide shampoo or conditioner. Other than that it’s a pretty decent hotel to stay.

Overall our stay was pretty good but there is no air conditioning in the buildings so it was hard to sleep. We opened the windows which made it a bit easier to sleep. The other thing is they don’t have irons to press your clothes available. They make you pay for the pressing service. That was a disappointment as usually when you travel clothes get wrinkle. Another thing I want to mention is that they don’t provide shampoo or conditioner. Other than that it’s a pretty decent hotel to stay.

10

Tim

20 de out. de 2025

·

Hospedou-se por 1 noite

Great room at the top of the hotel looking straight onto Matterhorn. Worth every penny just for the view.

Great room at the top of the hotel looking straight onto Matterhorn. Worth every penny just for the view.

10

Dong

16 de ago. de 2024

·

Hospedou-se por 1 noite

The location of the hotel convenient. Our room is nice and spacious, in fact the biggest one we had during our two weeks trip. Room is clean, but unfortunately the bed is not comfortable to sleep. Our room has a balcony with view of the mountain, but unfortunately was block due to construction. The breakfast is good. The staff is friendly.

The location of the hotel convenient. Our room is nice and spacious, in fact the biggest one we had during our two weeks trip. Room is clean, but unfortunately the bed is not comfortable to sleep. Our room has a balcony with view of the mountain, but unfortunately was block due to construction. The breakfast is good. The staff is friendly.

8

Jan

1 de set. de 2025

·

Hospedou-se por 1 noite

Direkt im Zentrum, schöner Frühstücksraum, nah am Bahnhof. Zimmer modernisiert, Aber dennoch hellhörig.

Direkt im Zentrum, schöner Frühstücksraum, nah am Bahnhof. Zimmer modernisiert, Aber dennoch hellhörig.

10

Phithoun

23 de jun. de 2023

·

Hospedou-se por 2 noites

A great hotel with convenient location to most places in the town. The staff was very friendly. Breakfast was included with our stay. The WIFI signal in our room was very weak.

A great hotel with convenient location to most places in the town. The staff was very friendly. Breakfast was included with our stay. The WIFI signal in our room was very weak.

8

Ryan

13 de dez. de 2024

·

Hospedou-se por 2 noites

Great location and nice hotel. Room was pretty small for the price, but the balcony overlooking the stunning mountain range of Switzerland made up for it. The hotel offered a decent breakfast and you have plenty of food options nearby. Overall the hotel views were stunning and it was a decent hotel.

Great location and nice hotel. Room was pretty small for the price, but the balcony overlooking the stunning mountain range of Switzerland made up for it. The hotel offered a decent breakfast and you have plenty of food options nearby. Overall the hotel views were stunning and it was a decent hotel.

10

Dennis

23 de fev. de 2026

·

Hospedou-se por 3 noites

Room was spacious and had a balcony view of the Matterhorn.

Room was spacious and had a balcony view of the Matterhorn.

Isso foi útil?

Resumo gerado por IA com base em avaliações recentes dos hóspedes

Serviço

O serviço é amplamente elogiado pela simpatia, presteza e proatividade, incluindo toques atenciosos durante interrupções e partidas antecipadas. Alguns hóspedes relataram problemas de comunicação com o traslado/táxi, disponibilidade limitada na recepção ou falhas na limpeza.

Avaliações dos hóspedes relacionadas

10

Andrea

13 de set. de 2025

·

Hospedou-se por 2 noites

Incredible place in Zermatt. Amazing staff, great hotel.

Incredible place in Zermatt. Amazing staff, great hotel.

10

Michael

19 de abr. de 2025

·

Hospedou-se por 3 noites

This hotel did an excellent job of caring for us. We were stranded in Zermatt with no power and no means of getting out of the town until the avalanche was cleared. The hotel staff went out of their way to make sure we had food and warm blankets, all with good cheer.

This hotel did an excellent job of caring for us. We were stranded in Zermatt with no power and no means of getting out of the town until the avalanche was cleared. The hotel staff went out of their way to make sure we had food and warm blankets, all with good cheer.

10

Kimberly

18 de set. de 2023

·

Hospedou-se por 2 noites

Customer service went above & beyond to make sure we had everything we needed

Customer service went above & beyond to make sure we had everything we needed

10

Erica

24 de set. de 2023

·

Hospedou-se por 1 noite

Very easy check in, allowed us to keep our bags at the hotel free of charge, nice breakfast spread. However, room was only equipped with one towel and one pillow and since we arrived after hours were unable to speak to staff for additional.

Very easy check in, allowed us to keep our bags at the hotel free of charge, nice breakfast spread. However, room was only equipped with one towel and one pillow and since we arrived after hours were unable to speak to staff for additional.

10

Laura

7 de mai. de 2023

·

Hospedou-se por 3 noites

The staff were all welcoming and friendly making sure all of my needs were met. I had to check out early the night before my last night because we had a train to catch at 537 a.m. The staff prepared me a to-go breakfast package with water included. I was so surprised and impressed. This hotel was great to me!

The staff were all welcoming and friendly making sure all of my needs were met. I had to check out early the night before my last night because we had a train to catch at 537 a.m. The staff prepared me a to-go breakfast package with water included. I was so surprised and impressed. This hotel was great to me!

8

Cascade

29 de ago. de 2023

·

Hospedou-se por 2 noites

The hotel location is super as it's within walking distance to pretty much everything given the size of Zermatt. Hotel breakfast is good. However, its staff all seemed new and were not knowledgeable about any local areas. The most disappointing part of it was we were asked to pay city tax again upon checking out, when in fact we were charged on city tax when checking in. this shows their lack of customer service from the hotel staff who are not paying attention to what they do.

The hotel location is super as it's within walking distance to pretty much everything given the size of Zermatt. Hotel breakfast is good. However, its staff all seemed new and were not knowledgeable about any local areas. The most disappointing part of it was we were asked to pay city tax again upon checking out, when in fact we were charged on city tax when checking in. this shows their lack of customer service from the hotel staff who are not paying attention to what they do.

8

xiaolin

27 de fev. de 2025

·

Hospedou-se por 1 noite

The hotel is good overall for the location and staff and room. The facility is little bit old. The only issue is the shuttle service. Hotel never mentioned the shuttle service is available for picking up so we went to hotel by self. When leaving, hotel arranged shuttle service to train station and claimed hotel will pay but the driver asked us to pay since hotel didn’t give him ticket. That is terrible arrangement.

The hotel is good overall for the location and staff and room. The facility is little bit old. The only issue is the shuttle service. Hotel never mentioned the shuttle service is available for picking up so we went to hotel by self. When leaving, hotel arranged shuttle service to train station and claimed hotel will pay but the driver asked us to pay since hotel didn’t give him ticket. That is terrible arrangement.

10

Clifford

7 de fev. de 2025

·

Hospedou-se por 8 noites

The staff was friendly, helpful, and attentive.

The staff was friendly, helpful, and attentive.

10

Adora De

10 de jun. de 2025

·

Hospedou-se por 1 noite

Staff was so friendly! Carmen was so great and friendly!

Staff was so friendly! Carmen was so great and friendly!

6

??

19 de fev. de 2025

·

Hospedou-se por 2 noites

レセプションを1人で回しているので、頼んだことへの対応が遅かった。それ以外は快適だった。

レセプションを1人で回しているので、頼んだことへの対応が遅かった。それ以外は快適だった。

Isso foi útil?

Resumo gerado por IA com base em avaliações recentes dos hóspedes

Localização

Consistentemente descrito como central e acessível a pé, próximo à estação de trem, ao rio e aos teleféricos, com rotas favoráveis para bagagens. Alguns observam uma ligeira subida e a construção ocasional nas proximidades.

Avaliações dos hóspedes relacionadas

10

Theresa

13 de jul. de 2025

·

Hospedou-se por 2 noites

A nice property just a 10 minute walk from the train station. Several nice restaurants nearby. Breakfast was okay. We didn’t care for the coffee, but there was a nice selection of breads including croissants. We would stay here again.

A nice property just a 10 minute walk from the train station. Several nice restaurants nearby. Breakfast was okay. We didn’t care for the coffee, but there was a nice selection of breads including croissants. We would stay here again.

10

Chen

11 de out. de 2024

·

Hospedou-se por 1 noite

Good location. A few minutes from train station. Can see Matterhorn from window.

Good location. A few minutes from train station. Can see Matterhorn from window.

8

TONY H

11 de out. de 2023

·

Hospedou-se por 2 noites

Close to train station. Mountain View can see Matterhorn from balcony that is a plus. Breakfast is good.

Close to train station. Mountain View can see Matterhorn from balcony that is a plus. Breakfast is good.

10

Madison

22 de abr. de 2024

·

Hospedou-se por 3 noites

The location of this hotel is so great - it is right in the center of town, close walk to the train station and many bars and restaurants, and the Main Street of shopping in town. It is great how breakfast is included, and the hotel is clean and nice with some rooms having a good view of the Matterhorn. I would recommend to anyone coming to Zermatt!

The location of this hotel is so great - it is right in the center of town, close walk to the train station and many bars and restaurants, and the Main Street of shopping in town. It is great how breakfast is included, and the hotel is clean and nice with some rooms having a good view of the Matterhorn. I would recommend to anyone coming to Zermatt!

10

nongnooch

27 de mai. de 2025

·

Hospedou-se por 1 noite

I love this property. My room is small but it is in good condition. I love breakfast options. The only thing to let everyone knows in advance is that it is up at the hill so please prepare for the walk and luggage.

I love this property. My room is small but it is in good condition. I love breakfast options. The only thing to let everyone knows in advance is that it is up at the hill so please prepare for the walk and luggage.

10

Tim

28 de nov. de 2025

·

Hospedou-se por 1 noite

Right in the area you want to be with a great view of the Matterhorn!

Right in the area you want to be with a great view of the Matterhorn!

10

William

8 de jan. de 2025

·

Hospedou-se por 2 noites

Great Hotel! Perfect location

Great Hotel! Perfect location

10

Carrie

20 de ago. de 2024

·

Hospedou-se por 1 noite

Great property, close to the train station.

Great property, close to the train station.

10

Daniel

30 de set. de 2024

·

Hospedou-se por 2 noites

The hotel was right in middle of town, short walk to train and lifts to skiing hiking and biking. Some construction going on next door so ask for higher floor

The hotel was right in middle of town, short walk to train and lifts to skiing hiking and biking. Some construction going on next door so ask for higher floor

8

Nishanth

28 de mai. de 2025

·

Hospedou-se por 1 noite

Overall it’s a okayish experience and the downside is it’s like a 7-8mins walk from Zermatt train station and they didn’t provide the taxi(yes, they do arrange if you have more bags as it’s a car free town) for our return journey at 6am. I think they have their own taxi but it’s kept in garage for some reason. If you have more bags, better to opt for a hotel who provides taxi during early hours like 6am. They provided the taxi at 12.30pm when we checked in though. Also, luggage storage is at your own risk because their actual storage room is full when we went at 12pm and the receptionist said “you can leave in the hall way near reception” and we were worried about it. Coming to the room, the south facing with balcony has the best direct view of Matterhorn and it’s totally worth the extra bucks!

Overall it’s a okayish experience and the downside is it’s like a 7-8mins walk from Zermatt train station and they didn’t provide the taxi(yes, they do arrange if you have more bags as it’s a car free town) for our return journey at 6am. I think they have their own taxi but it’s kept in garage for some reason. If you have more bags, better to opt for a hotel who provides taxi during early hours like 6am. They provided the taxi at 12.30pm when we checked in though. Also, luggage storage is at your own risk because their actual storage room is full when we went at 12pm and the receptionist said “you can leave in the hall way near reception” and we were worried about it. Coming to the room, the south facing with balcony has the best direct view of Matterhorn and it’s totally worth the extra bucks!

Isso foi útil?

Resumo gerado por IA com base em avaliações recentes dos hóspedes

Jantar

O café da manhã é frequentemente elogiado pela qualidade e variedade. O feedback sobre o serviço de café e o bar/restaurante é mais diversificado, com algumas experiências negativas.

Avaliações dos hóspedes relacionadas

10

Catherine

25 de jul. de 2025

·

Hospedou-se por 1 noite

It was in the perfect location with a window view of the Matterhorn. We loved our room and the breakfast was excellent. A lot of great choices. I would definitely return to this hotel.

It was in the perfect location with a window view of the Matterhorn. We loved our room and the breakfast was excellent. A lot of great choices. I would definitely return to this hotel.

10

Robert

1 de ago. de 2025

·

Hospedou-se por 1 noite

Fantastic room. Great balcony to view and enjoy The Matterhorn. Bed and bathroom wonderful. The bar staff was not really good at mixing a good drink. The breakfast was quite nice and good

Fantastic room. Great balcony to view and enjoy The Matterhorn. Bed and bathroom wonderful. The bar staff was not really good at mixing a good drink. The breakfast was quite nice and good

10

Theresa

13 de jul. de 2025

·

Hospedou-se por 2 noites

A nice property just a 10 minute walk from the train station. Several nice restaurants nearby. Breakfast was okay. We didn’t care for the coffee, but there was a nice selection of breads including croissants. We would stay here again.

A nice property just a 10 minute walk from the train station. Several nice restaurants nearby. Breakfast was okay. We didn’t care for the coffee, but there was a nice selection of breads including croissants. We would stay here again.

10

Richard John

2 de ago. de 2023

·

Hospedou-se por 1 noite

Great hotel. Central to everywhere in the village. Fantastic kitchen and cuisine. You van stay in and have a great meal with great staff and guests.

Great hotel. Central to everywhere in the village. Fantastic kitchen and cuisine. You van stay in and have a great meal with great staff and guests.

10

Karen

5 de abr. de 2023

·

Hospedou-se por 2 noites

Great service, lovely breakfast, highly recommend.

Great service, lovely breakfast, highly recommend.

8

JANICE

6 de abr. de 2023

·

Hospedou-se por 1 noite

Liked the property. Clean, convenient, and helpful staff. We asked for recommendation for fondue restaurant, and were told about onsite restaurant. Restaurant was empty on arrival, about 7pm. When we asked for cheese fondue-not on menu, but would make for us. We only wanted small amount to dip bread-so we got that. We are 4 older ladies…we asked about the entree fondue…it was combo turkey, beef, and pork to be cooked in a broth type fondue. We wanted to just order a small amount for us-server said it would be too little for us 4 to share, so we ordered 4-one for each. There as entirely too much food!, probably 16 oz of meat for each of us!, we ate what we could, but almost 3 servings were discarded! It was VERY expensive, and we felt like we were talked out of the size we should have ordered!,,

Liked the property. Clean, convenient, and helpful staff. We asked for recommendation for fondue restaurant, and were told about onsite restaurant. Restaurant was empty on arrival, about 7pm. When we asked for cheese fondue-not on menu, but would make for us. We only wanted small amount to dip bread-so we got that. We are 4 older ladies…we asked about the entree fondue…it was combo turkey, beef, and pork to be cooked in a broth type fondue. We wanted to just order a small amount for us-server said it would be too little for us 4 to share, so we ordered 4-one for each. There as entirely too much food!, probably 16 oz of meat for each of us!, we ate what we could, but almost 3 servings were discarded! It was VERY expensive, and we felt like we were talked out of the size we should have ordered!,,

10

T

10 de jul. de 2025

·

Hospedou-se por 2 noites

マッターホルンマウンテンビューでした。ジュニスウィートからスウィートにアップサービスしていただけました嬉しい。朝食はバイキングで美味しいです。駅からも近くアクセスは良かったです。

マッターホルンマウンテンビューでした。ジュニスウィートからスウィートにアップサービスしていただけました嬉しい。朝食はバイキングで美味しいです。駅からも近くアクセスは良かったです。

10

Anne

22 de jul. de 2023

·

Hospedou-se por 2 noites

Fantastic service and location. Outstanding breakfast.

Fantastic service and location. Outstanding breakfast.

10

Paul

1 de jun. de 2024

·

Hospedou-se por 3 noites

The view of the Matterhorn from our room balcony was magnificent! The only negative of our stay was coffee. There is no option in the room which I assume is for fire safety. When having breakfast in the dining area the coffee is served by the cup. When there are 8-20 guests at one time and one server who is hustling it's not efficient. There is no fault on the server just the system.

The view of the Matterhorn from our room balcony was magnificent! The only negative of our stay was coffee. There is no option in the room which I assume is for fire safety. When having breakfast in the dining area the coffee is served by the cup. When there are 8-20 guests at one time and one server who is hustling it's not efficient. There is no fault on the server just the system.

10

Valerie

23 de jul. de 2023

·

Hospedou-se por 2 noites

Hotel Excelsior was perfect for our stay in Zermatt. Our room was small but had everything we needed when we weren’t out exploring the beautiful surroundings. The provided breakfast was exceptional. Staff were very friendly and provided local recommendations upon request. The property also has a dinner restaurant which was a nice option if we didn’t want to go out. Overall I was very pleased with our stay and would definitely stay again!

Hotel Excelsior was perfect for our stay in Zermatt. Our room was small but had everything we needed when we weren’t out exploring the beautiful surroundings. The provided breakfast was exceptional. Staff were very friendly and provided local recommendations upon request. The property also has a dinner restaurant which was a nice option if we didn’t want to go out. Overall I was very pleased with our stay and would definitely stay again!

Isso foi útil?

Resumo gerado por IA com base em avaliações recentes dos hóspedes

10

Roosevelt Fitzner

18 de jun. de 2024

·

Hospedou-se por 1 noite

Incrível experiência. Hotel perto do centro e se faz tudo a pé. Excelente café da manhã. A atendente espanhola é muito simpática.

Incrível experiência. Hotel perto do centro e se faz tudo a pé. Excelente café da manhã. A atendente espanhola é muito simpática.

8

Wu Meng

4 de jun. de 2024

·

Hospedou-se por 2 noites

Bem perto das atracoes que queria visitar

Bem perto das atracoes que queria visitar

8

Wilson R

2 de jun. de 2024

·

Hospedou-se por 2 noites

Muito bom e bem localizado, vista magnífica

Muito bom e bem localizado, vista magnífica

6

colleen

há 2 semanas

·

Hospedou-se por 1 noite

The property was undergoing massive renovations so lots of dust in the hallways. A drink/food credit was noted in their listing—a draw of this hotel. Upon arrival, the concierge said that there is no kitchen (due to the renovations) so the credit could not be used for food. This was as a major disappointment and felt a bit deceived since it was in their listing. The concierge said the credit can only be used at the bar. They declined my request for a voucher to use at a different restaurant and reminded me that it was a courtesy from the hotel; a highly inappropriate response. The room was clean but wouldn't expect management to keep their word, as the voucher is STILL in their listing for FOOD & DRINKS. Didn't even correct it. Bartender was very nice.

The property was undergoing massive renovations so lots of dust in the hallways. A drink/food credit was noted in their listing—a draw of this hotel. Upon arrival, the concierge said that there is no kitchen (due to the renovations) so the credit could not be used for food. This was as a major disappointment and felt a bit deceived since it was in their listing. The concierge said the credit can only be used at the bar. They declined my request for a voucher to use at a different restaurant and reminded me that it was a courtesy from the hotel; a highly inappropriate response. The room was clean but wouldn't expect management to keep their word, as the voucher is STILL in their listing for FOOD & DRINKS. Didn't even correct it. Bartender was very nice.

10

Ruben

10 de out. de 2026

·

Hospedou-se por 2 noites

The staff was courteous and they accommodate our early arrival by taking care of our luggage until the room was ready.

The staff was courteous and they accommodate our early arrival by taking care of our luggage until the room was ready.

Políticas da propriedade

Instruções de check-in

Tudo o que você precisa saber para um check-in tranquilo.

Check-in

Checkout

De 15:00 a 22:00

Antes de 11:00

Informações importantes

Políticas adicionais e informações sobre esta propriedade.

Extras opcionais

Serviços adicionais pagos que você pode solicitar.

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As respostas instantâneas de IA são baseadas em informações do hotel

Preços para próximas datas

novembro 2026

dom.	seg.	ter.	qua.	qui.	sex.	sáb.
1	2	3	4	5	6	7
8	9	10	11	12	13 $327	14 $274
15 $288	16 $295	17 $277	18 $277	19 $278	20 $277	21
22 $274	23 $289	24 $290	25 $277	26 $292	27 $277	28 $292
29 $288	30 $278

dezembro 2026

Mais barato

Mais caro

Preço médio por noite entre as ofertas, com impostos e taxas.

Preços em USD para 2 hóspedes, atualizados diariamente.

A recepção abre todos os dias, entre 7h e 22h. Entre em contato com a propriedade com antecedência para organizar o check-in, usando as informações contidas na confirmação da reserva. Se planeja chegar após 22h, entre em contato com a propriedade antes de sua chegada, usando as informações contidas na confirmação da reserva. Os hóspedes devem entrar em contato com a propriedade com antecedência para receber as instruções de check-in. A recepção tem um horário de funcionamento limitado. Em caso de dúvidas, entre em contato com a propriedade usando os dados que estão na confirmação da reserva. A informação fornecida pela propriedade pode ser traduzida com ferramentas automáticas de tradução. Zermatt fica em uma área livre de tráfego, acessível somente de trem.

O check-in deve ser feito por alguém que tenha pelo menos 18 anos de idade.

Pessoas extras podem incorrer em taxas adicionais que variam dependendo da política da propriedade.
Documento de identificação oficial com foto e cartão de crédito, cartão de débito ou depósito em dinheiro podem ser exigidos no momento do check-in para despesas extras.
Solicitações especiais estão sujeitas à disponibilidade no momento do check-in e podem incorrer em taxas adicionais. Essas solicitações não estão garantidas.
Os hóspedes devem entrar em contato com a propriedade com antecedência para solicitar berços e camas extras/dobráveis
Esta propriedade aceita cartões de crédito, cartões de débito e dinheiro.
Pagamento sem dinheiro em espécie disponível
Os recursos de segurança disponíveis na propriedade incluem extintor de incêndio, detector de fumaça e sistema de segurança
Esta propriedade tem espaços externos, como sacadas, pátios ou terraços, que podem não ser adequados para crianças; se tiver alguma preocupação, recomendamos entrar em contato com a propriedade antes da chegada para confirmar se é possível acomodar você em um quarto adequado
As normas culturais e políticas de hóspedes podem variar conforme o país e a propriedade. As políticas listadas são fornecidas pela propriedade.

Os hóspedes podem entrar em contato com a propriedade diretamente para organizar a acomodação de animais de estimação usando as informações de contato presentes na confirmação da reserva (sobretaxas detalhadas na seção de Taxas).
Pagamento sem dinheiro em espécie disponível para todas as transações.
Há possibilidade de check-in sem contato e check-out sem contato.

Taxa para animais de estimação: CHF 20 por animal, por diária
Animais de serviço são isentos de taxas
Taxa para cama dobrável: CHF 50.0 por dia

A lista acima pode estar incompleta. As taxas e os depósitos podem não incluir impostos e estão sujeitos a mudanças.