麻薩諸塞州史普林菲爾德溫德姆拉昆塔套房飯店

Check in person was friendly the first night. But she was friendly then next day. There was only 1 working elevator with 12 floors. The pool has paint chip spots. The ice Machine was not working on my floor or the one above the lower floor didn’t even have one. The refrigerator in the room barely cooled our drinks.

We had a nice stay. The heated pool was great! The room was clean and the beds were comfy. The only issue I had was with breakfast. The hot food was cold and there were only 2 waffle makers. It was a very long wait for me to get my kids breakfast. You have ample space for a second waffle station. At least move the existing one as it crowded the flow of traffic.

We came to go to the Big E, like we do every year. We had 2 rooms and had an enjoyable night Friday at the pool, arcade and the. Est bartender services. Kim? Did great and very attentive to us.. aiesha ? Front deck made check in smooth and quick ! Sorry not the best at names We will be back

Staff was all super friendly and helpful. Location was where I needed it to be. Renovation was going on, which meant I had to go up 2 floors on the elevator to find a working ice machine. Pool is not as attractive in person as it is in the photo.

Great service and friendly and polite staff. Pool area could use some attention but usable. Nice proximity to union station to go to the Big E and avoid driving in.

Excellent place just The pool could of been clean there was a lot of kids trying to swim but the pool n water looked dirty

Its more like a motel the walls are super thin the pool is digusting and freezing.

Suite could use updated especially for the cost and bathrooms are very tight quarters. Multiple vehicles got vandalized, smashed windows and jacked up put on blocks and wheels stolen. They have no cameras and are no help at all with signs in parking lot saying they are not responsible. As it turns out it seems this is a problem there since we were told by some staff that vandalism has been a problem in the past and also did have thieves cut the catalytic converters from vehicles in the parking lot. Not sure why there would be no cameras or security if this is a known problem.

I like staying here. The staff is very nice. However, they did run out of coffee packets for the room. And I go to the gym at every hotel that I stay in. Here, they need to fix the treadmill.

Not the best pool but everything else was great!

Staff was friendly. The pool was kind of a mess. The paint was peeling and chipped in a lot of areas. The beds were very comfy. The ac worked great in the room but there was mold in the shower. It took about 10 mins for hot water to come out too. I almost thought there wasn't any. Breakfast had a great selection and over all pretty clean.

I was quite disappointed with our stay. Common areas were dirty and there was a persistent smell through out the whole building. Both times we went to the pool there were no towels and we ended up having to walking to the desk dripping wet to ask for some. There was also a decent amount of debris floating in the pool that should have been skimmed out. Breakfast was also highly disappointing. They kept running out of things and not replacing them. I got to the end of finally making a waffle for my daughter after having to find someone to refill the waffle batter and there was no syrup left except for a huge sticky puddle under the dispenser as it leaked. The counters, floors and tables were dirty and not just dirty from that day but clearly needed extra attention. We had a pull out couch for my son. I had requested extra pillows and blankets beforehand. When I double checked when we were checking in, they handed me a pile with one pillow and a thin blanket while I am juggling all of our stuff and three kids alone. My son was freezing and uncomfortable all night as a comforter wasn't provided for the pull out. We were provided 3 bath towels for all 4 of us but we made it work using the smaller hand towels. The tiny shampoo and conditioner bottles were almost completely empty which lead to me having to go request more while on a deadline to get everyone ready to leave. I have stayed at other La Quinta hotels and have been satisfied but this one was poorly run and not clean.

The whole floor of where we stayed smelled like marijuanna and we stayed there with children. The room was not very clean and had no soap or other toiletries.

Rude front desk lady. Pool water smelled funny.

Clean room, well maintained.

Very clean and nice. Breakfast is good as well!

Property was very clean and the staff was very courteous

The entire premise smells like marijuana. The first room I checked into smelled like smoke so bad I had to switch. The second room- trim was falling off, the toilet worked half the time, and the entire floor smelled like marijuana. The neighbors were extremely noisy, kids running up and down the halls slamming doors all night. When asked to stop they wouldn’t. I tried to call the front desk, but the phone didn’t work! I stayed for 5 nights and requested service twice, but they never even so much as emptied my trash or brought fresh towels or changed the toilet paper. Five nights. The bed had springs poking your back. I have stayed in worse hotels, but never for $120 a night. Absolutely atrocious all the way around.

Mattress's very old, the pull-out couch so far also had springs broken. All the outlets on the lamps are loose and wouldn't work, tried plugging something directly into the wall and the whole outlet was shaking around in the wall, not secured seems like an electrical safety issue. Wallpaper peeling, carpet ripped up, I'm 5'9 and was taller than the shower head so I needed to squat to wash my hair. Spill in the common area that I noticed the night before was still there in am during breakfast and was dried and sticky on the floor. Kitchen employee telling people to make sure they got some food because they weren't sure if they were going to have enough because it was a very busy day. Had to ask for towels at the pool. The staff I did interact with was friendly and helpful. There was signs up saying pardon our appearance during renovation but not really sure where the renovation was recurring.

Place is clean

Nice facility, but our bed was a bit old and sloped towards the middle!

Apart from having to ask to get my room cleaned 3 times , it was fine

Nice hotel, but bathrooms are too small.

The hotel room was clean and nice, but I have had coat closets bigger than the bathroom. Had to turn sideways to close the door. 3rd floor ice machine was broken, second floor ice machine was black with mold, fourth floor ice machine-well, we aren’t sick. Bed was awsome.

This hotel had a really strange feel about it. It seems there are a large number of 'long term' residents. Lots of people hanging in the corridors talking to people form other rooms. Lots of lifeguards from six flags also staying. We were travelling though, but one night was enough. The room next door were very loud until late and the walls are paper thin. Our room was clean but the air con unit was very loud. The hotel is non smoking but the smell of weed suggested that not everyone follows the rules which spoiled it for those of us who do! Swimming pool is large but filthy. Overall, it was OK for one night but I wouldn't stay again.

Their plumbing is not appropriate for a hotel charging that much per night. Absolute price gouging because of a busy weekend in the area. A shower in the adjacent hotel room made a piercing sound that woke me up both mornings.

Front desk was great. Breakfast was good. Suprised for the cost that the furniture was as worn as it was and the bed was hard

The doors are paper thin so you hear everything in the corridor. Our tv did not work during our stay but the hotel was kind to discount us at checkout. There is no housekeeping service during the stay. It’s a nice property but the things above took away from the experience unfortunately.

Extremely noisy

It is perfectly located. However, the units are old and one can hear when someone in another room is showering.

Great Location pool was nice very clean. Nice bar area with very nice bartender. Room bathroom was OK. Shower curtain was not doing its job.

One woman at the check in desk was very rude and made me feel like an inconvenience. I walked by the desk later and she was also being rude to the person who was checking in after me. She wasn’t wearing a name tag so I didn’t get her name but if I did I would absolutely call her out because of how disrespectful she was.

Rude staff at the front desk and housekeeping is extremely noisy allowing doors to continuously slam as they are servicing rooms! The housekeeper knocked soo loud as if she was trying to bring down the door and front desk gave me keys that didn’t work and check in took a half hour due to understaffed and long lines. I was told that keys would be brought up to me since I was on the 5th floor with a cart full of my belongings and the person never came up and I had to go back down to the desk and stand in line for another 20 minutes to get new keys issued! I will NEVER stay at this property again as they are completely disorganized and don’t care about the guests comfort whatsoever and better off staying at any of the Hilton’s or Marriott properties in the area!

The help was great. Asia was about to leave yet stayed to check me in and chatted as to why I was there. She made me feel welcome when she could have just rushed me thru the check in process. The bartender was super and even the young man emptying the trash this morning stopped to smile and say have a nice day and made it so sincerely! They were all great.

The staff at the front desk were very kind and helpful especially Iesha would for sure stay there again

This hotel is our go to place to stay, when in Springfield! Front desk workers are alwaso friendly and kind. They set the tone for our visit. Breakfast is always amazing. Rooms are clean and updatef. Great place to stay for the price!

Multiple issues with rooms. Staff checking in people were extremely rude.

The staff at this hotel was fabulous

Staff was very nice and helpful

Clean, great breakfast, friendly and helpful staff

Access to the highways.

Great location for the hotel! Its central to everything in Springfield

The staffs were very friendly and helpful. The hotel shares a parking lot with Dunkin and military building was right across the street which made you feel safe.

Convenient location for our visit to the Basketball Hall of Fame. Room was good, but it was a very busy hotel with a lot of families. The pool was packed with kids who trailed water all over the lobby and into the elevators. The hotel didn't seem concerned with puddles everywhere.

Great stay .. 6 min walk from Union Station. Bed was super comfy. Check out the pillows in the picture. Quite area. Would repeat.

We booked late and arrived around 11pm. The woman working at the front desk was friendly, welcoming, and did a great job explaining the amenities and times of availability. The suite had the right occupancy for our family of five. The price was reasonable and the location was near the interstate and other businesses like Dunkin. Breakfast was great and late enough when considering check out time. We'd stay again.

Close to Amtrak.

It's a dated hotel in a mostly abandoned neighborhood. Don't walk around outside at night. That said, the front desk team was friendly and efficient.

Great location right off Route 91. Clean, great indoor pool, good service, they quickly responded to our request for an extra blanket. Enjoyed the museum and Dr. Suess park in Springfield

Very noise, loud , do not stay. During check in, I asked for a more quiet place away from highway, but instead we got 502, the closest room to the freeway , extreme noise.

The water pressure in the shower was terrible and it made this awful sound when the water came out. The breakfast was awful, all the food was cold and stale.

I was quite disappointed with our stay. Common areas were dirty and there was a persistent smell through out the whole building. Both times we went to the pool there were no towels and we ended up having to walking to the desk dripping wet to ask for some. There was also a decent amount of debris floating in the pool that should have been skimmed out. Breakfast was also highly disappointing. They kept running out of things and not replacing them. I got to the end of finally making a waffle for my daughter after having to find someone to refill the waffle batter and there was no syrup left except for a huge sticky puddle under the dispenser as it leaked. The counters, floors and tables were dirty and not just dirty from that day but clearly needed extra attention. We had a pull out couch for my son. I had requested extra pillows and blankets beforehand. When I double checked when we were checking in, they handed me a pile with one pillow and a thin blanket while I am juggling all of our stuff and three kids alone. My son was freezing and uncomfortable all night as a comforter wasn't provided for the pull out. We were provided 3 bath towels for all 4 of us but we made it work using the smaller hand towels. The tiny shampoo and conditioner bottles were almost completely empty which lead to me having to go request more while on a deadline to get everyone ready to leave. I have stayed at other La Quinta hotels and have been satisfied but this one was poorly run and not clean.

We had a nice stay. The heated pool was great! The room was clean and the beds were comfy. The only issue I had was with breakfast. The hot food was cold and there were only 2 waffle makers. It was a very long wait for me to get my kids breakfast. You have ample space for a second waffle station. At least move the existing one as it crowded the flow of traffic.

Overall I was satisfied while staying there; nice big closet. The breakfast bar offered a lot of choices and the woman who managed it did an outstanding job.

clean, comfortable and quiet. staff were very friendly, and breakfast was great.

Overall the hotel was clean and the staff were friendly and helpful. Kim at the bar was great!

Clean, great breakfast, friendly and helpful staff

Overall totally fine stay. Staff were excellent and very friendly. Breakfast had warm and cold options, though some days options/stocking was limited. Great to have parking. The room was in need of updates: peeling wallpaper and thin towels. The bathrooms are tiny, but do come with toiletries. The mini fridge is nice to have. AC works great! Overall, the place is in need of updates, but stay was totally fine.

Breakfast was cold! and ran out of eggs

Staff was attentive to our needs. Welcoming to young people. Friendly. Respectful. Breakfast was good , but should upgrade the quality of the plastic utensils.