喜來登斯普林菲爾德飯店

Parking lot was full, no safe alternatives provided; only one elevator was functioning; floor 7 had no ice machine; kids running rampant throughout who were supposed to be attending a NYTRA program. Front office staff were less than helpful or accommodating. The bathtub/shower was what you would see in an RV.

My car windshield was cracked and damaged while in the hotels parking garage. I have a brand new car. It was not damaged when I drove in and parked. The security employee came down and saw it and reviewed the tape. Now the Sheraton is claiming that it is not their responsibility for the damage.

I didn’t like that hotel parking was full and I had to park a block away 😒

It was nice. I wish the pool was more heated and the jacuzzi was available. Everything was clean.

The only negative thing I have to say is that the parking garage entrance and exit was a pain. It never worked properly and wouldn’t scan the bar code on our ticket, whenever we were leaving an attendant had to come out and help us. It was a little frustrating

The room was very clean and the hotel was conveniently located near the casino which is where we went The check in was easy but was told that there was a $20 parking fee because their lower garage was full, so assuming they also owned the garage right across the street, so charged my card the $20 and was told NOT to pay the fee again when exiting the garage in the am…. Come to find out, we couldn’t leave the garage without paying because they don’t own that garage, I believe the woman I spoke to when I called back to see how to get out without paying again said it was owned by the Marriott next door….so was a little put off that the Sheraton is collecting money for people to pay to park when it’s not even their garage and it took us an extra 15 min just to get out of there And when speaking to the woman that was working in the am about how to exit out, she was a little bit rude about us not being in their garage , but we were told it was full BUT ….it was the most comfortable bed and bedding I have ever slept in in my life!

I was not happy paying $20 a day to park my car at the hotel. Everything was fine.

Elevators were super slow. 5 minute wait. Buffet to expensive for what you get. Waiting staff very nice

I love the quality of the bedding. The pillows, the sheets, everything felt clean and crisp. I like the jetted tub. It was a costly room but I liked it. Parking was very expensive.

The whole reason I booked this trip was for the pool and sauna. The sauna was not working, there is no changing rooms, and the showers were also not working.

Room wasnt clean when i first arrived. I had to wait a while for one. At first they told me i would have to change the type of room i had i thought that was ridiculous. Cleaning services was nice and friendly. The restraunts were very nice as well inside hotel.

Clean and comfortable and lots of things to do in the area.

Excellent location. Convenient for everything. Comfortable. Quiet. Clean. All the furniture and decor in the room was outdated. Furniture and cabinets were scuffed up and barely operational. Wallpaper was beginning to curl and buckle.

Very clean and very quiet and the staff was very pleasant and helpful

The staff are amazing and the facility was comfortable and clean.

It was clean but run down. Cracked picture frames; scuffs/holes in the wall. Also parking was a big pain.

I love the quality of the bedding. The pillows, the sheets, everything felt clean and crisp. I like the jetted tub. It was a costly room but I liked it. Parking was very expensive.

Ac doesn’t work found several cockroaches room service never came horrible stay

Property was in a good location and the room was quiet with a nice view. Carpet was sticky. We had to ask for towels. Décor was kind of dark and seemed dated.

The hotel was clean and very quiet. It is in an excellent location in downtown Springfield. Parking (extra charge) was very convenient, once we figured out the ins and outs of it. That was a little confusing at first. We would stay at this hotel again.

The property was so hot we couldn’t even stay the whole night

No working tv

Excellent location. Convenient for everything. Comfortable. Quiet. Clean. All the furniture and decor in the room was outdated. Furniture and cabinets were scuffed up and barely operational. Wallpaper was beginning to curl and buckle.

The only real issue is the room was on the side of the hotel across from the Marriot. Unfortunately there were cars and motorcycles that were loud going by until the early morning hours. No fault of the staff or hotel. I would prefer to stay at the Sheraton over other hotels in the arrea.

The property was convenient to access restaurants etc. I could not adjust the temp in the room to a comfortable level, it would only stay at 74. I did not have a restful night. Front desk staff was quite confused when asked about breakfast (they do not have a buffetkl), they said breakfast through room service could only be called in the morning starting at 6:30am. They would not arrange it for me ahead of time and so I called at exactly 6:30am as I had to leave before 7:30am, only got voicemail and did not get a response. I would not spend the money to book the same place again.

TV did not work.

We had a corner room and it was lovely. Windows overlooked the memorial bridge and CT river. Lovely winter view. Very clean. Very quiet. Staff was very courteous and helpful.

I love the quality of the bedding. The pillows, the sheets, everything felt clean and crisp. I like the jetted tub. It was a costly room but I liked it. Parking was very expensive.

Luxurious bed!

We called maintenance twice to fix the heat, they couldn’t and wanted to change our rooms at 10:00 at night

Room was very comfortable. Staff extremely helpful and friendly.

They gave me the wrong room and then tried to get me to keep it. I was supposed to be in a junior suite and they gave me in a regular room. They weren’t going to adjust my rate either.

The staff was super friendly and the facility was extremely clean. I would highly recommend this hotel to anyone looking to stay in the area.

Everyone was friendly and helpful. The entire staff treated us wonderfully.

Positive. The 2 reservations we needed were available for the night. The front desk staff was very welcoming. Negatives...the 2 rooms were not ready at 3 pm and we had to wait for some time. We needed to get ready for a family event. Our rooms were not ready at the same time. We were able to find a space for the car even though the sign said full. (Some guests may have left.) However, not to lose our space, a family member picked us up and dropped us off after the event.)

Amazing service thanks again!

For the amount charged I would think that the desk clerk give me some kind of direction as to how to even get to my room or any of the amenities. After giving me my keys, she just walked away to help someone that was more important then I . I had to get the other person at the desk to let me know if I could go to my room and where I could park as the garage was full. We were put on the 3rd floor which was hosting an event and extremely noisy. In the middle of the night my wife was awakened by a screaming kid not once but twice. Would never go back.

We were locked out of our room for over three hours. Within this time I went to the front desk and asked three times and still they didn’t fix the problem until I went a fourth time. Had to get our room keys changed two times just to use the elevator. Unacceptable.

The property was ok 3 out of 5 stars. Parking was a pain and fills up quickly forcing you to park across the street. The pool was nice but dining was limited and few decent restaurants within walking distance. Starbucks had weird hours, they were closed on Saturdays and at 2pm on Friday. The worse part was we paid for club access and there was nothing to eat/snack in the club, it only had water and soda. When my wife complained and asked it it would be restocked the staff said we don’t stock the club access on weekends because not enough people stay there. What a horrible answer and a lie because there was no parking available on a Friday night. Staff was very rude and wouldn’t let us check in 30 mins early because supposedly there were no rooms ready, which didn’t make sense because they said they didn’t stock club access because hardly anyone stays over the weekend. Nice hotel, nice amenities but horrible staff and food. This property could be much better with a new staff and management.

Very, very friendly staff.

Great place to stay, Sheraton = Class The central location is very convenient for great places to eat/shop/events (all walkable).

Clean and comfortable and lots of things to do in the area.

The room was very clean and the hotel was conveniently located near the casino which is where we went The check in was easy but was told that there was a $20 parking fee because their lower garage was full, so assuming they also owned the garage right across the street, so charged my card the $20 and was told NOT to pay the fee again when exiting the garage in the am…. Come to find out, we couldn’t leave the garage without paying because they don’t own that garage, I believe the woman I spoke to when I called back to see how to get out without paying again said it was owned by the Marriott next door….so was a little put off that the Sheraton is collecting money for people to pay to park when it’s not even their garage and it took us an extra 15 min just to get out of there And when speaking to the woman that was working in the am about how to exit out, she was a little bit rude about us not being in their garage , but we were told it was full BUT ….it was the most comfortable bed and bedding I have ever slept in in my life!

The property was convenient to access restaurants etc. I could not adjust the temp in the room to a comfortable level, it would only stay at 74. I did not have a restful night. Front desk staff was quite confused when asked about breakfast (they do not have a buffetkl), they said breakfast through room service could only be called in the morning starting at 6:30am. They would not arrange it for me ahead of time and so I called at exactly 6:30am as I had to leave before 7:30am, only got voicemail and did not get a response. I would not spend the money to book the same place again.

Nice hotel. Walkable to casino

Great location to conference

Its chief asset for me was its proximity to the overland long distance bus terminal.

Great property, a little outdated but still grand, very close walk to the Mass Mutual Center. Staff is very nice.

The hotel was clean and very quiet. It is in an excellent location in downtown Springfield. Parking (extra charge) was very convenient, once we figured out the ins and outs of it. That was a little confusing at first. We would stay at this hotel again.

Hotel was ok but the surrounding area and harage felt very unsafe and dirty.

Nice place to stay. Pub food worst ever — eat elsewhere.

The property was convenient to access restaurants etc. I could not adjust the temp in the room to a comfortable level, it would only stay at 74. I did not have a restful night. Front desk staff was quite confused when asked about breakfast (they do not have a buffetkl), they said breakfast through room service could only be called in the morning starting at 6:30am. They would not arrange it for me ahead of time and so I called at exactly 6:30am as I had to leave before 7:30am, only got voicemail and did not get a response. I would not spend the money to book the same place again.

Great restaurant with reasonably priced food and great wait staff.

The automatic door was down, and it was freezing outside. I had to walk around to get inside. The food was terrible, but I enjoyed my stay and was satisfied.

Elevators were super slow. 5 minute wait. Buffet to expensive for what you get. Waiting staff very nice

Very disappointing. Room service was unavailable and none of the ice/vending machines worked.

The property was ok 3 out of 5 stars. Parking was a pain and fills up quickly forcing you to park across the street. The pool was nice but dining was limited and few decent restaurants within walking distance. Starbucks had weird hours, they were closed on Saturdays and at 2pm on Friday. The worse part was we paid for club access and there was nothing to eat/snack in the club, it only had water and soda. When my wife complained and asked it it would be restocked the staff said we don’t stock the club access on weekends because not enough people stay there. What a horrible answer and a lie because there was no parking available on a Friday night. Staff was very rude and wouldn’t let us check in 30 mins early because supposedly there were no rooms ready, which didn’t make sense because they said they didn’t stock club access because hardly anyone stays over the weekend. Nice hotel, nice amenities but horrible staff and food. This property could be much better with a new staff and management.

The hotel is nice and a very comfortable room. My only complaint is no microwave in rooms and the having to pay $20 to park. The restaurant MVP is amazing 😃

No menu for dinner, couldn’t eat at the dinner, breakfast took 20 min to serve when I was the only there an over charged me when the plate was $17 for 3 two cups of juice an it came out $70 explain how. Didn’t even serve me water had to ask for water. An had no ice an it was warm. I wanted view get a room with small window I reserve the room of $182 for one night an they charge me $298 plus $70 for breakfast so disappointed never again. The pool was disgusting it was cloudy an hot water. No towels either. I wanted to enjoy the pool than have dinner than watch the fireworks an none happen. Had to eat out watch the firework outside an didn’t get in the pool. Regret it.

The hotel is very nice. Food is good. Service is good. Just noisy area, day and night.