斯普林菲爾德溫德姆豪生飯店

The rooms were not bad. The parking lot was well lit, but I was not prepared for the charge of an extra hundred dollars when I got to the hotel after I asked the manager when he asked me the card for incidentals. Was there a deposit to the room he said no because I had paid full price on hotels.com Then the next day I looked at my bank statement and see that they had charged me an extra hundred dollars I talked to the manager. He said he would refund the money but it takes 5 to 6 business days. This would’ve been OK. It had if I had been informed from the beginning but when you make a trip with a limited budget is very hard to wait 5 to 6 business days for a refund if it’s a standard practice, then inform people such not surprise them when they get there that’s very frustrating. Everything falls and rises on communication. If you don’t communicate with your staff with your procedures, then don’t surprise your customers. I was told one thing by one manager, and one thing by another manager a problem that proper communication would have taken care of instead of leading people customers feel frustrated

We stayed in one of their motel rooms. From the outside the building is in poor condition, but the room itself was spacious and clean.

It needs urgent remodeling, the rooms had a strange and very strong smell. It doesn't have an elevator. Bad choice if you go with family.

The picture on line really wasn’t how it looked in person

It's nice to park in front of the room

Outside appearance was questionable, but once inside, everything was fine.

This is a motel not a hotel. 1980’s needs a renovation… my shower started hot, soaped up then had to turn it off & wait to rinse. Due to this I was late checking out, we were pressured to check out l.

Parking area was fine, easy climate. Room wasn't the cleanest needs some updates. Walls in bathroom were dirty and one bed sheet had stains on it.

Overall no elevator. Pungent overpowering odor in hallway and room. Inescapable. Dated decor. Parking lot level rooms basically a motel.

Parking lot looked sketchy and had to park in side of motel in small dark area

I could tell that the staff takes pride in keeping the hotel clean. My room was very clean and comfortable. It was updated as well. There is a beautiful pond in the back.

Room smelled like cigarette smoke. Walked in and found a roach crawling up the wall with a cigarette bud in the corner. Disgusting and terrible experience.

Room 116 has a cockroach infestation.

The room was clean.nice bathroom.

Hotel needs more cleaning. Toilet was very dirty and it had yellow stains. Room smells bad, cigarettes mix with old smell. Too much noise.

When I booked to stay in this place I was not expecting a 5stars hotel taking in consideration the price. All depends on what you are used with. I went to the Big E festival and I just needed a bed to sleep in and all the hotels were booked or extremely expensive so I decided just to try this place. Mistake… if you are a clean person don’t go there, entrance filthy, carpets dirty, room not vacuumed, sheets dirty( to me it seemed that was not changed from previous clients). Beautiful view from back room, only good thing I can say about. Won’t see me anymore

It was ok. Tv was old and pixelated. Found and killed a cockroach. Comforter had what appeared to be dried blood.

Parking area was fine, easy climate. Room wasn't the cleanest needs some updates. Walls in bathroom were dirty and one bed sheet had stains on it.

This place is filthy . It says it’s nonsmoking but it reeks of smoke . It is filthy with weird stains on the rugs and shower curtains that looks like specs of blood . The front door and the bathroom door both look like they’ve been kicked in a few times. And there was a huge circle on the glass that looked like the happy face killer had been there . Also the ac makes a huge banging and ticking noise .

Still dirty from last occupants. Hair all over bathroom 😔

Comfortable beds, fridge, Microwave, coffee pot, alarm clock. Up to date tv , nice staff

The room was on the 2nd floor it had a small balcony which over looked a pond and we left the door open all night 2 get the fresh air in and felt completely safe doing so. Plenty of hot water 2 take a shower and there was a microwave and a mini fridge in the room and a table for 2. Will stay again wen i need to be down in that area.

The beds were very comfortable, linens in great shape, although there was no top sheet on one of the beds. Towels were in great shape. Airconditioner worked well. However, chairs were old and fabric on them all stained, walls and door jams need painted. Felt fairly safe.

We stayed in one of their motel rooms. From the outside the building is in poor condition, but the room itself was spacious and clean.

No hot water in bathroom sink. Hairdryer didnt work. Could hear everthing going on in next room. Walls so thin. Smoke detector kept chirping. Finally had to Change rooms.

It was very good SUPRISED clean, bed was sooooo comfortable view of parking lot can see my car stores and restaurants everywhere but wifi was weird otherwise good

Room wasnt bad but Tv didnt work very disappointed.

Bathroom shower full up with water it don’t drain

The tub wouldn’t hold water for bath,toilet wouldn’t flush correctly.. we found dirty napkins in the bed.the door wouldn’t shut completely and window screen was broken.

The hotel was old and not up to date. The room was very small. The walls were thin, you could hear the people snoring in the next room. I would not stay here again.

The rooms were not bad. The parking lot was well lit, but I was not prepared for the charge of an extra hundred dollars when I got to the hotel after I asked the manager when he asked me the card for incidentals. Was there a deposit to the room he said no because I had paid full price on hotels.com Then the next day I looked at my bank statement and see that they had charged me an extra hundred dollars I talked to the manager. He said he would refund the money but it takes 5 to 6 business days. This would’ve been OK. It had if I had been informed from the beginning but when you make a trip with a limited budget is very hard to wait 5 to 6 business days for a refund if it’s a standard practice, then inform people such not surprise them when they get there that’s very frustrating. Everything falls and rises on communication. If you don’t communicate with your staff with your procedures, then don’t surprise your customers. I was told one thing by one manager, and one thing by another manager a problem that proper communication would have taken care of instead of leading people customers feel frustrated

Easy check in and out. Clean

Faye behind the front desk was very welcoming!

When it arrived at 3 to check in, they did not have the room clean, I had to wait two hours to have the room available.

Older motel but decent nonetheless for the price. Staff is wonderful.

wrong room given to us. reserved a standard king smoking room. was given double non smoking room. was told only one king available and was already someone in there was not happy at all. main reason reserved king was i could smoke in the room and large bed

The desk man in the morning was very nice. After we checked out, he saw that I was having trouble carrying a coffee cup (from the breakfast room) to the car without spilling, and he came out of our unit with larger coffee cups to give to me. Very gracious, generous and alert. Made a great memory. Great employee. The stay was high value for the price.

This hotel takes reservations for age 18 but will not allow them check in. Stranded age 17 & 18 after 7 hours flying across the US without a place to stay. No recommended place for them either when asked. Even took money for early check in with their credit card but then denied them check in.

The rooms “appeared” modern but they were not. Looked like surface level cleanliness. It could use an upgrade and doesn’t look like other Howard Johnson’s I’ve stayed in. There’s a Ring doorbell at the entrance where you need to be buzzed in? Super odd and made us feel as though the neighborhood is unsafe. The front desk worker looks miserable and lacked customer service in his presentation. Do not recommend, even to save yourself money.

The people working were rude, a gentleman was complaining about his room, they were laughing at him. We did not feel safe in 1st floor room.

Shabby. Unsavory neighbor. We left after only an hour.

Quiet and walkable dining.

It was good in all for a short stay. I didn’t like the way that you had to go to get in to the property.

Close to restaurants and shopping.

Very nice for its affordability. Nice and accommodating staff. Uber was a good choice for getting into downtown and back.

Fine room. Clean, good location and very fair price.

Not kept up, did not feel safe, noisy.

Perfect location for our needs. Great rooms and off street so very quiet. We’ll be staying there again.

convenient to everything

Parking lot looked sketchy and had to park in side of motel in small dark area

We requested a non-smoking room but were given a smoking room. The condition of the room was very poor with deferred maintenance. When I requested an additional pillow due to a health condition, I was denied. The complimentary breakfast had coffee, no tea, some pre-packaged danishes and nothing else. They didn't have cereal, yogurt or even liquid coffee creamer. One of the worst motels I have ever stayed in.

Clean and quiet just how I like it, no pool and breakfast was slim pickings but overall a good experience

I recently stayed at this hotel, and unfortunately, the breakfast experience left much to be desired. The only options available were cold pastries, and the variety was extremely limited. Additionally, the fruit served did not seem fresh. It was disappointing to start the day with such a lackluster meal.

Just an ordinary motel with very poor breakfast.

Free breakfast was extremely minimalist.

Hotel is not an elegant hotel. However, the room was very nice and very clean. The staff was very attentive and accommodating. The breakfast is not a true breakfast. Cereal, bread, and mini muffins. I would definitely stay again.

Very light on breakfast

Average. Basic. Beds were ok. Room was ok. Nothing terrible, but nothing great either. The hotel breakfast offerings are minimal - juice was out of service, 2 choices of cereal, bread for toast, a couple dry mini muffins, bananas, and a couple very small yogurt options. There’s a decent selection of restaurant choices in the area for lunch or dinner. On the upside, my car didn’t get stolen overnight.

my friend and I went for a baby shower and needed to find a place to stay for the night. We chose them because the price was not bad for one night.. and we split it between us both. The were good two full size beds , comfortable beds, bathroom nice size , everything was clean; the heater worked good.. they had continental breakfast.. cereal, bread , muffins, coffee, yogurt, juice , & fruits.. it was good to get us through lunch... We didn't use any of the other amenities because we were only there one night.. over all very good.

They said they served continental breakfast, which was packaged muffins and coffee with powered creamer. NOT WHAT I PAID $161 PER NIGHT FOR😡