Holiday Inn Express & Suites Jackson by IHG

Our stay at the HIE in Jackson was nice. The service was attentive and the room was clean. Breakfast was as expected with the options slightly changed up over our stay. I visited the exercise room. It's quite dated and one of the TVs didn't work. I'll live. Overall, nice stay.

It was nice but the hot tub wasn’t working .

The only thing I disliked, is the narrow parking in the front north, east side of the building. Although, that's easy to deal with. Friendly staff and very clean.

The hotel had a very pleasant location the building seemed new and in very good shape. Staff was friendly and Attentive. Parking was free and convenient.

We liked that there was a electric vehicle charger and that breakfast is provided

Our recent stay at the Holiday Inn Express Hotel was Ok. We arrived in town to visit with family over the holiday weekend. The evening clerk was a little gruff upon check-in, but she warmed up. She asked if we wanted full or lite room service (towels and trash). I replied we usually only need to get replacement towels & TP in our trips and we would contact housekeeping when we needed supplies. The next morning we left for the lake, placing the Do Not Disturb placard on our door. When we returned, we found housekeeping entered our room, emptied our trash and replaced our towels. Even though we appreciated the service, it felt like an invasion of our privacy. I brought it up to the front desk, Emily C., who agreed it shouldn't have happened and apologized. A few other items to mention that should be fixed were the spa was cold and cloudy & definitely not safe to use as a spa. Several of the pool chairs had ripped fabric seating areas & were not safe to use. Due to the high temperature and the fact many guests were trying to use the pool at the same time, it made it very uncomfortable to try and relax & enjoy the pool and deck. The breakfast food was "ok". They had a decent selection, but also had black/bruised bananas and oranges with black spots on them in the fruit bowl; the gravy was cold; and the coffee did not taste good. Not too appealing. Overall the hotel rooms, parking lot and common areas were clean, safe and "most of the staff were friendly.

restrooms in lobby are closed

Get your door lock system fixed!! It’s updating time now

The water in the jacuzzi was perfectly clean, clear and beautiful

Nice pool, very quiet.

Smelled like burnt spaghettios. Front office gave me some spray to put in the carpet myself. Didn’t fix anything. Ants in one of the beds. Tv didn’t work until my husband was plugged the wires in the right spot. Tub was clogged. My husband pulled out a giant hairball. Disgusting.

It was a nice stay. Clean rooms, friendly customer service both check in and check out.

We will never stay at this hotel again . Very dirty !!!!

Clean, new, comfy room and a good breakfast spot.

This is our second stay here in 2 years. This time the beds were still too hard, the lamp on next to the bed strobbed, there was mold and soap scum around the shower, the shower did not get hot until 20 minutes later, and there was still trash in the room from previous stayers. The floors were dirty, our socks were turning black. Staff was super nice and is in a good location, easy to get to.

The staff was great however the room smelled and was not very clean especially the bathroom

Fridge was dirty. I had to clean it. Morning front desk clerk was wonderful. Daytime clerks were nasty and not telling the truth. Graveyard front desk clerk was helpful. On the 5 star side it was very quiet. Avoid the breakfast.

The carpet was soiled and not well vacuumed in both my room and all corridors. Found long hair on bathroom floor. This hotel is just mediocre in other areas. We had two rooms for two nights and most likely won’t return.

Overall it was a good stay. The staff we so nice and friendly. Our room was a bit dirty. There was dirt around the edges of the carpet, hair in the bathtub, pink scum in the corner of the shower and the bar sink didnt drain very well but it was not a bad stay. Complementary breakfast was good: eggs, sausage, biscuits and gravy, pancake machine, cereal, oatmeal, yogurt, cinnamon rolls, bread to toast if you want, bagels and muffins. Oj, water , apple juice and milk to drink. I would definitely stay here again.

Hotel was just ok. Room was not very clean and the bathroom was very dirty. A compliant was made to housekeeping, but was ignored. We cleaned it ourselves.

Decent hotel, very friendly staff. I asked for a step in shower with no tub, I was given a wheelchair accessible room, but it had a tub. Strange set up for handicapped room. This also left me with virtually no counter space. Very thin towels, torn shower curtain. Mattress was very hard, but I would have been able to sleep ok if person next door didn’t have tv on full blast past 1am. Asked front desk to at least call them to ask for them to lower volume, but that didn’t happen. On a positive note, close to downtown. Prices are getting higher each time I stay here, I’m not sure the price is worth it overall.

The room was clean, and the place was quiet. We noted, there was no exhaust fan in the bathroom.

My wife and I stayed for an overnighter. The room was OK. My only complaint was very limited TV channels.

The air conditioner are loud and need to be updated.

The staff were great and room was clean. However, my room had a few issues. The blackout curtains are just aesthetic and don’t close. There was a parking lot light that beamed into my face all night long from the window and I hardly slept. Next, there was supposed to be a lounge chair with the computer table but the chair was missing. The computer table does not fit over the bed. TV does not have streaming apps and there are no USB plugins, fyi.

They were clearly not happy. We booked with Expedia. Bed was very uncomfortable, air conditioner was noisy all night long. Could not get the room dark enough to sleep. Check-in was too late in the day.

There was no furniture to sit on in the room except for the bed and desk chair. They said an inspector for holiday inn had it removed because it didn’t meet standards. But, they didn’t replace it because they are going to remodel the rooms in the future.

The air conditioning sounded like a lawn mower every time it went on.

Room was clean and priced well for the area. the only hing that was very disappointing was the air conditioning, it was loud and unusable at night. everything else was fine.

Everything was good. Breakfast was better than we thought it would be. If we had one complaint, it would be that the “suites” are not suites in our opinion. When it’s advertised as “separate bedroom” we felt that description implied more than what it actually was, which to us, it was just a deluxe King size room, not “suite” or “separate”. Would definitely stay here again though.

Horrible customer service, rude management, no customer service. Staff acted like it was an inconvenience to check you in. Hotel could not honor the room I booked. Will never stay here again. Solely because of the bad service.

Check-in was great. The staff was very nice and very professional.

Very friendly staff. Front desk representative Mandy was so helpful, and she is such a great employee. Great breakfast with many excellent options. The hotel is in a safe area, and lots of restaurants nearby.

I frequent this location for work. The staff is always welcoming and friendly.

Despite using my Expedia Confirmation to check-in, the front desk clerk charged me a second time for my room. She said she would refund the duplicate charge, but did not. I've called twice and been told I would get a refund, but that has not happened. Not only that, they refuse to take the hold off my card for incidentals, after over a week.

Emily was so helpful! She checked us in early in order to allow us to get ready for a family wedding. We did not catch the name of who set up and managed breakfast- but so very attentive, friendly and helpful. Really could not have asked for more!

Not the friendliest staff. We checked in at 6 pm and they gave us a room that was still being cleaned. When we asked for another they were upset we would not wait. We were willing if that was the only room but it was not and they gave us another. Also at 9:30 they tried to kick us out even though checkout was 11. Not worth the price paid.

Excellent hotel great service at front desk,decent breakfast each day.competitive pricing

Staff was miffed cuz we got there at 3 and she wasn’t ready for check ins yet

I was unintentionally charged for my prepaid stay. The on-call manager did not respond to repeated calls or texts to help correct this issue . She finally contacted me six days later and I was reimbursed after one week . I am sure glad that there was no emergency involved !!!

Decent hotel, very friendly staff. I asked for a step in shower with no tub, I was given a wheelchair accessible room, but it had a tub. Strange set up for handicapped room. This also left me with virtually no counter space. Very thin towels, torn shower curtain. Mattress was very hard, but I would have been able to sleep ok if person next door didn’t have tv on full blast past 1am. Asked front desk to at least call them to ask for them to lower volume, but that didn’t happen. On a positive note, close to downtown. Prices are getting higher each time I stay here, I’m not sure the price is worth it overall.

Hotel is nice, in an easy access location. Shower tube was not draining well the water and unfortunately part of the staff was not very friendly.

Very friendly staff. Front desk representative Mandy was so helpful, and she is such a great employee. Great breakfast with many excellent options. The hotel is in a safe area, and lots of restaurants nearby.

Very quiet.

Staff was great. Room a little dark and bathroom didn’t have a vent. Bed comfortable. Good location. My second time here.

The hotel had a very pleasant location the building seemed new and in very good shape. Staff was friendly and Attentive. Parking was free and convenient.

Good location, good breakfast options. Bathroom showing signs of age. Would stay here again.

Easy access, quiet

Great hotel. Great location - so close to shopping & good restaurants. Good breakfast All-around great place. I will stay here again

This location was very central to everything. The hotel was very clean, customer service and amenities exceeded our expectations.

The breakfast was great

Very friendly staff. Front desk representative Mandy was so helpful, and she is such a great employee. Great breakfast with many excellent options. The hotel is in a safe area, and lots of restaurants nearby.

Wonderful selection for breakfast. Clean comfortable rooms.

Our recent stay at the Holiday Inn Express Hotel was Ok. We arrived in town to visit with family over the holiday weekend. The evening clerk was a little gruff upon check-in, but she warmed up. She asked if we wanted full or lite room service (towels and trash). I replied we usually only need to get replacement towels & TP in our trips and we would contact housekeeping when we needed supplies. The next morning we left for the lake, placing the Do Not Disturb placard on our door. When we returned, we found housekeeping entered our room, emptied our trash and replaced our towels. Even though we appreciated the service, it felt like an invasion of our privacy. I brought it up to the front desk, Emily C., who agreed it shouldn't have happened and apologized. A few other items to mention that should be fixed were the spa was cold and cloudy & definitely not safe to use as a spa. Several of the pool chairs had ripped fabric seating areas & were not safe to use. Due to the high temperature and the fact many guests were trying to use the pool at the same time, it made it very uncomfortable to try and relax & enjoy the pool and deck. The breakfast food was "ok". They had a decent selection, but also had black/bruised bananas and oranges with black spots on them in the fruit bowl; the gravy was cold; and the coffee did not taste good. Not too appealing. Overall the hotel rooms, parking lot and common areas were clean, safe and "most of the staff were friendly.

The hotel is clean and conveniently located. Room furniture is a little older and beds were just okay, not horrible but not the most comfortable either. Great options for breakfast. Would stay again.

Breakfast was great.

Breakfast was great

Fridge was dirty. I had to clean it. Morning front desk clerk was wonderful. Daytime clerks were nasty and not telling the truth. Graveyard front desk clerk was helpful. On the 5 star side it was very quiet. Avoid the breakfast.

Good stay at this hotel. The showers are excellent, the staff were friendly and accomodating. They had a variety of hot foods at breakfast. We asked for hot chocolate for the kids and they didn't have any. Overall excellent stay.

Overall great. Great check in experience. Loved the coffee and breakfast and the rooms were nice too.