Wingate by Wyndham Kansas City

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The facility was nice and clean, and the check-in staff was friendly and helpful. My only issue with service was when I asked for extra towels before showering and was told I could come get them in the morning. I would have preferred to have them brought up or provided at that time since I didn’t want to have to come downstairs before getting in the shower. The hotel was overall very nice and quiet, except for some noise around 2am and again around 9am when people were loudly screaming either outside or in the hallway. Aside from that, it was a pleasant stay.

As soon as we walked into the hotel, we were hit with a putrid smell which lasted throughout the entire facility. The pool was closed by the health department. This was a fail on CS as we called before we came to verify the pool was open. They said yes. The pool had been closed by KCHD for several days at that point. The door knob to the first room was broken. It appeared the door had been kicked in and lightly repaired but the lock wouldn't work. The room had part of the ceiling laying on the bed. Many other spots on the ceiling were handing down, dripping as well as falling. The toilet was not attached to the wall. The wallpaper over the king bed had bubbled and was dripping a liquid down the wall. There was mold around the ceiling and vent area. The comforter had black mold stained into it. The sheets were stained. The bathtub was stained as well as the wall and floor had urine on it. We switched to a new room and it was exactly the same except the door hadn't been kicked in. We will NEVER go back to this hotel. I have emailed Wyndham and told them what how absolutely horrific this property is. Someone is going to get sick! We cancelled the second night and did get a refund after threatening to expose via social media. The 20 minutes we were in the room cost us $176 as it was not refunded.

Its was horrible it was horrendous

I had a horrible experience with this particular location. First off, when I asked the front desk for another blanket for my kids bed they originally told me “NO” and that I shouldn’t have more than 5 people in the room anyway……Well I have 6 kids and I am not splitting them in different rooms. I finally was given an other blanket. Then I had to go back to the front desk and ask them to turn the music down as it was loud enough to be a club. Then to top it off there was no hot water for showers!!!! The roof leaked when it was storming and they had no idea if there was a tornado shelter as we were under a tornado watch during my stay. Will not recommend this hotel or stay in any other Wyndham hotel.