Residence Inn by Marriott Buffalo Galleria Mall

We were not aware or notified at the time of booking that the pool and gym were closed until further notice.

Charging $10 for parking at a hotel not downtown is awful. Won’t stay here again

Stayed at many Residence Inns in the past, but we could not get anyone to fix the coffee maker in our suite, tried 4 times over 3 days-phone, in person at the desk- nothing got action. Fitness room flooded from the pool making it unusable. The value proposition for this hotel is to have a working kitchen and they failed

Location was great, lots of eateries nearby and central to all activities we had planned. Hotel itself needs updating. Carpet was lifting and stained throughout. One of the bathtubs was crusty so our family of four stuck to one tub though we had two. One of the beds was not made properly, no sheet on the bed yet two fitted sheets left in the closet almost like we were expected to make own beds. Pool was out of order. Breakfast options were lacking but enough for light eaters. All in all, I wasn’t expecting much surprised that the price was so steep for such hotel

Very friendly staff - my only complaint was the $10 per day parking fee

I was happy 😊 that the pool was back open

I expected Marriott Bonvoy property to be on par with the rest of there hotels. This hotel was a dump at best Rooms air conditioner did not work and they would not move us to a different room or reduce our rate. Bathtub was backed up. Pool was not open. Outdoor patio fire pit was not open. Gas fireplace in lobby was not open. Coffee tea water advertised in lobby was not available. There was very sketchy ppl staying at the hotel like it was there residence and they looked homeless I will never stay in this location again

Property is conveniently located close to the mall, target, chik fil a, Starbucks and several other eateries. Parking is free. The pool was closed unfortunately but the continental breakfast was great!

It was very icy in the parking lot other than that it was a great experience

Room dated and feels old. Cabinets banged up. Shower tiles cracked and fillled. Shower curtain rod not properly anchored so moves (missing one of two screws on both brackets), carpet frayed along whole length of washroom door, can see underpaid. Duvet stained. Good on wall by kitchen table. Old used coffee insert still in coffee machine. Poor kitchen amenities. Provided with one large pot. No frying pan, kettle, or smaller pot. Ok utensils and 3 sets dishes. No additional pillows for sofa bed and when asked front desk was told hotel is full so none available. Extra linen for sofa bed limited and not even folded properly in closet so ?used?. When asked for additional pot or kettle, young woman asked why we needed it (implying it was not needed)… and said we could either heat water in a cup in microwave or come down and she would give us boiled water (???!!!). POOL was ok. But of hair one day and was nice but NOT HEATED… but second day we came down it had black stuff on bottom… I grabbed the pool cleaner and put it in and it was HAIR!!! Tons of hair on the bottom of the pool!!! so disgusting. Front desk also told me many people housed there who are displaced from fires or floods… I must say some Sketchy looking people and I did not feel comfortable really. Our room also overlooked a small courtyard with fire pit and a bunch of people sat and smoked and talked there both nights… not only did the sound bother us and keep us awake but drive my dog nuts too.

The room itself was good but dirty. The housekeeping staff needs to do a thorough clean of the room.

Overall a good stay very clean

The hotel was fairly clean, a few hairs in the washroom which was a tad unpleasant. The water was luke warm but wouldn’t get any hotter. Overall it was a decent stay. Would book again!

Good hotel in need of some repair. Much room for improvement. When we booked the hotel it was made clear that our room would be serviced every other day for an extended stay which was fine. Unfortunately, after being there three days we had to request service and the towels we requested were never delivered. Out of a 9 night stay our room was serviced only twice. Used the fitness room everyday, some days they had towels, others they did not. No disinfectant wipes or spray and one day, no trash can. Monitors missing on all equipment. With a little bit of effort this could be a great place.

Unclean Terrible sheets in the sofa bed Horrible mattresses

My wife and I stayed here for two nights on the weekend to attend a family event. We have stayed at many Marriott properties and this one was by far the worst. First the good points: 1. Afternoon lady at reception was great. Very friendly and accommodating. Check in was quick and smooth. 2. The condition of the lobby and eating area was up to Marriott standards. 3. The breakfast buffet was very good. Now the bad points: 1. Overall property cleanliness was terrible. When we arrived there was garbage everywhere. Garbage bags left in the hall ways, outdoor trash cans overfilled, broken open bags of food lying around the property with seagulls feeding on the garbage. I advised the front desk twice over two days and nothing was done. It was only on the Monday morning after we were leaving that they had someone finally cleaning things up. 2. We were staying in their King suite which is a nice large room with an open concept. We have stayed in these rooms at other Residence Inns and really enjoy the layout and comfort. Right when we opened the door we noticed and stale odour and even after turning on the lights the room was very dim. The couch and carpet were old and ripped up. The furniture and cabinets had many scrapes. The refrigerator had about 5 or 6 dents in the door. Overall this room was well beyond "tired" and in my view should not be used until it is brought up to Mariott standards.

Always stay here when we are in Buffalo. Good location, big , clean rooms! Helpful staff and great breakfast!

Room was dirty, had to call for towels. Waited hours for them to arrive and for someone to come half clean the room. Never staying here again.

The breakfast was great. Room clean. Staff nice. Shopping in area. Uber service fast.

Room was a good size, and comfortable. Cleaning could be better

For an extended stay this is the place. It's like staying in a small apartment with partitined rooms. This where I stay when I'm in the area for business.

Great place, great staff, it’s definitely getting tired. The most uncomfortable couch I’ve ever sat on. We tried to pull it out to sit on mattress directly, and it had lots of crumbs, dirt so we sucked it up. Great room none the less just in need of TLC.

The two bedroom suite was spacious with two bathrooms. I would have preferred one bedroom with double beds but both only came with one bed each (king and queen). Overall the stay was good.

The hotel staff were all terrific; no matter when you walked through the lobby, the front desk always greeted you very warmly. Check in and check out was also very easy. The complimentary breakfast was also very good. The reason for the mediocre review was the condition of my room. I was in the top floor and there were water stains throughout a main drywall seam in the room. Also, cabinets (kitchen and bathroom) seemed as though they were glued together. The shower curtain also was a little less than nice and one of my towels had a long hair on it (I know it was not mine since I am bald). Overall I would try this hotel again in the hopes that it was just my room that needed an upgrade….like I said, the front desk staff were all great.

Great spot! Lovely inside and very spacious room!

It was a pleasure to stay here me and my boyfriend have no complaints.Our bed was very comfortable and our kitchen was fully supplied with all the utensils we needed! Service was great front desk crew were great!We will be staying here again!

Excellent breakfast. Great location. Enjoyed the working fireplace in our suite. But the building itself needs updating. There were water stains on the ceiling in our room and cracks in the bath tile.

This property may have been nice 10 years ago, but it is tired and worn out and way overpriced. The carpet transition was threadbare with the nails poking through, the blackout curtains were moth eaten with holes everywhere, the couch looked like a cat had torn up the sides. The toilet had a leak and dripped all night. I had to close the door so I could sleep. I was very uncomfortable staying here and checked out after day 1 of my 3 day reservation. This hotel needs a full renovation and should be embarrassed to charge what they charge for a night’s stay.

We stayed at Residence Inn for 5 days, 6 nights while I was taking a licensure exam. It was the perfect place for me to study- it was quiet and the room was conducive for study. There’s a lot of space. The room even has a kitchen to prepare food. We had a lovely time.

Room dated and feels old. Cabinets banged up. Shower tiles cracked and fillled. Shower curtain rod not properly anchored so moves (missing one of two screws on both brackets), carpet frayed along whole length of washroom door, can see underpaid. Duvet stained. Good on wall by kitchen table. Old used coffee insert still in coffee machine. Poor kitchen amenities. Provided with one large pot. No frying pan, kettle, or smaller pot. Ok utensils and 3 sets dishes. No additional pillows for sofa bed and when asked front desk was told hotel is full so none available. Extra linen for sofa bed limited and not even folded properly in closet so ?used?. When asked for additional pot or kettle, young woman asked why we needed it (implying it was not needed)… and said we could either heat water in a cup in microwave or come down and she would give us boiled water (???!!!). POOL was ok. But of hair one day and was nice but NOT HEATED… but second day we came down it had black stuff on bottom… I grabbed the pool cleaner and put it in and it was HAIR!!! Tons of hair on the bottom of the pool!!! so disgusting. Front desk also told me many people housed there who are displaced from fires or floods… I must say some Sketchy looking people and I did not feel comfortable really. Our room also overlooked a small courtyard with fire pit and a bunch of people sat and smoked and talked there both nights… not only did the sound bother us and keep us awake but drive my dog nuts too.

One of the worst experience ever . There is some issue between the staff and management it seems. I stayed there for 2 nights, not for one day were the linens changed even after repeated requests. I had asked for additional Yoel and blanket , got none. For the first time saw no telephone in a room to make a call to reception. I don’t recommend this hotel at all.

Great staff

What a nightmare of an experience! We booked a suite a month prior to arrival. As an Bonvoy member we were also offered early checkin. Upon arrival at the property at 2PM, not only were we told our room was not available, we were told the property was overbooked and they did not have our suite available, nor any other rooms. We were told to come back to check availability. We called a couple pf times and were told same thing. Three hours later we came back to the property and were told same thing. We are now at a point worrying our family will have to sleep in our vehicle. 7:30pm and a suite suddenly became available. Leaks in the ceilings, dirty showers, stained sofa. A scary and nightmarish experience.

Good hotel in need of some repair. Much room for improvement. When we booked the hotel it was made clear that our room would be serviced every other day for an extended stay which was fine. Unfortunately, after being there three days we had to request service and the towels we requested were never delivered. Out of a 9 night stay our room was serviced only twice. Used the fitness room everyday, some days they had towels, others they did not. No disinfectant wipes or spray and one day, no trash can. Monitors missing on all equipment. With a little bit of effort this could be a great place.

Staff was friendly and helpful

Property and staff were exceptional. Breakfast is fantastic as well. Definitely would recommend if coming to the Buffalo area

Front desk was super friendly and helpful! Hotel was very clean and comfortable. Would definitely stay here again.

They canceled my stay while I was in the area and was forced to find another hotel.

Was a nice stay. I always had the do not clean door tag up the day before I was scheduled to leave I was out and came back to find the cleaning staff cleaning my room when I still had all my stuff around. I got an email from the hotel that day saying why do I still have items in the room they have me as I should be checking out. Then another email shortly followed saying oops sorry we got it wrong. She had some items and threw them out as well.

The breakfast was great. Room clean. Staff nice. Shopping in area. Uber service fast.

Close to Canadian border close to Walden Galleria

Very convenient, accesible and close proximity to Walden Galleria Mall and restos.. only 15 mins. drive to downtoeb buffallo👍

Very accesible to nearby shopping, restaurants and location is superb. Clean a d friendly staff.

Great property, a little worn but comfortable and safe. Breakfast was good with lots of options. Easy to parking and lots around

very good location

Location perfect for my trip

Nice hotel, close by to restaurants, shopping and night life

It is located at a very convenient location.

Loved the proximity to shopping and dining. Staff was very friendly and courteous and made our family of five feel very welcome😊

The breakfast was great. Room clean. Staff nice. Shopping in area. Uber service fast.

Very clean and hospitalized The breakfast could be better.

Room was great. Plenty of room and all of the conveniences of home. The breakfast wasn’t our favorite but we don’t really tend to like the buffet breakfast. Would go back again.

Location was great, lots of eateries nearby and central to all activities we had planned. Hotel itself needs updating. Carpet was lifting and stained throughout. One of the bathtubs was crusty so our family of four stuck to one tub though we had two. One of the beds was not made properly, no sheet on the bed yet two fitted sheets left in the closet almost like we were expected to make own beds. Pool was out of order. Breakfast options were lacking but enough for light eaters. All in all, I wasn’t expecting much surprised that the price was so steep for such hotel

Great property, a little worn but comfortable and safe. Breakfast was good with lots of options. Easy to parking and lots around

Excellent breakfast. Great location. Enjoyed the working fireplace in our suite. But the building itself needs updating. There were water stains on the ceiling in our room and cracks in the bath tile.

Property and staff were exceptional. Breakfast is fantastic as well. Definitely would recommend if coming to the Buffalo area

No hairdryer in the room hidden garbage hands poor morning breakfast stated it was a king size bed out to be a double.

Always stay here when we are in Buffalo. Good location, big , clean rooms! Helpful staff and great breakfast!

The breakfast was great. Room clean. Staff nice. Shopping in area. Uber service fast.

Comfortable place to stay on business. Breakfast was a nice selection. The hotel is a bit dated, but the rooms are lovely. Also, there are many places to eat and grocery shop in the area. I would stay here again