Chester Inn & Suites

Clean and close to the highway

Worst hotel room I’ve ever stayed at horrible staff the smell is inside is awful and they got roaches I stayed for 3 hours seen roaches in the bathroom I went to the front desk to request a refund the rude ass lady said no so I left and went to the Hilton around the corner which was super clean and nice I then reached out to hotels.com and they helped me get a partial refund from them they called them and handled it for me after they talked to them the staff lady still came back and lied to my face about giving me a refund I also showed her the pictures of the roaches she told me and I quote if it’s one roach we can’t refund it craziest I’ve ever heard in my life

Bathroom floor could have used a sweep and the tub needed deep cleaned but other than that I have no complaints other than no breakfast .

Beds were clean. floors were not. I could write my name in the dust. Employees were nice. Pool was broke.

I cannot recommend staying here. We chose it for its convenient location when we attended a film convention, but the problems began right after check-in (the room’s toilet paper wasn’t stocked, despite us requesting it at the front desk on our way to the convention). The most egregious events happened that night, when we returned late from convention networking events. There were a spattering of white blobs stuck to the wall right above the bed, almost like spitballs, and a massive wasp in the room despite the fact that we hadn’t opened any windows before heading to the con. We immediately requested assistance at the front desk, but the staff member there was completely dismissive and unwilling to help. He essentially kept telling us that there was nothing he could do, no one who could help us, and our only option was to return to the clearly uncleaned room with a massive wasp inside. He was even very rude and asked us why we hadn’t noticed this when we dropped our bags, as if that’s ever an excuse for a room to be covered in mystery white blobs, the proper housekeeping service not performed, and a MASSIVE WASP in our completely closed room. Eventually he (seemingly reluctantly) called a supervisor, who was immediately able to move us to another bug-free room despite the desk worker’s assertion that there were absolutely no rooms left and they were fully booked. The cleanliness and safety issues were one thing, but the staff’s dismissive behavior was unacceptable.