Baymont by Wyndham Murfreesboro

The room air conditioner doesn't work. The room wreaking of cigarettes or something else, the bed sheet, blankets, and pillows looked like has not been changed has very strong orders of smoke. Smell horrible for a NON-Smoking room.

Perfect environment ❤️

We were placed in a dog-friendly room that had a permanent wet dog smell, thought we did not bring dogs and had no reason to be placed in this room. It made us and all of our clothes, pillows, blankets, and belongings have a wet dog smell that we have yet to successfully wash out of our clothes. The edges of the beds and couch were dog-chewed. Huge wolf spider in the bathroom floor, huge granddaddy long leg in the shower and moth on my pillow. Breakfast and coffee were good though.

Had to change rooms as the air conditioner rattled really loud. The room we switched into was pretty worn down. Especially the bathtub, had rust in the tub near the drain. The door to the room didn’t seem like it closed all the way. Didn’t realize there were two microwaves-one wasn’t even plugged in and had a broken handle. The fridge is inside of a cabinet so it overheated and wasn’t able to keep cool. The sink faucet was not installed properly and was wiggling all over the place. And there were cobwebs and spiders The breakfast was anticlimactic- some slices of bread, juice, and a waffle maker The pool was outside and was unavailable

I am a long-standing customer, but after this stay, I will seriously reconsider ever staying at Baymont again.I arrived after a 30-hour journey for a pre-booked reservation that I had specifically selected with the “pay at property” option. Despite this, my credit card was charged in advance. When I asked the front desk staff to explain and reverse the charge so I could pay in cash as planned, they told me they didn’t know how to fix it. I had the exact amount in cash, including the deposit, but received no assistance. Had I not been so exhausted from travel, I would have left immediately.The service at the front desk was unacceptable. One employee was on his phone while the other appeared disengaged and unconcerned. Additionally, I had reserved a king room but was instead placed in a double room located at the very back of the property, with no convenient parking nearby.The room itself was in poor condition. The bathroom faucet & temperature handle were loose and nearly falling off. The TV remote did not work,&when I asked for help, I was dismissively told to “point the remote at the black box,” which did not resolve the issue. The next morning, we went to breakfast, only to have staff begin removing the food while we were still in the process of getting items. This was both frustrating & unprofessional.Due to the poor experience, we decided to check out a day early. There was no effort made by staff to address our concerns or improve the situation. No Refund was issued for