Super 8 by Wyndham Athabasca AB

Room was clean, beds/pillows excellent. Breakfast was better than most. Would recommend this hotel.

This was the worst experience I have ever had at a hotel. Sadly we have kids and family in Athabasca that don't have room for us to stay so we will need a hotel in Athabasca again. They are the only hotel with a pool. So my kids will never get to have a hotel pool when we visit here, because I would under no circumstances ever consider this hotel again

Breakfast was great, all aspects of the hotel was very clean, I certainly enjoyed the Hot Tub. I booked a room through the hotel reservations. The staff member that answered the phone spoke very softly and I have some hearing loss at age 76. I kept telling the person that I couldn't hear them and what I could hear I couldn't understand. I detected a accent, but wasn't sure. The more I spoke the worse the communication got and the person took offence and thought I was "profiling" them. I couldn't get any satisfaction and the person started to mock me, by repeating everything I said. I ended up cancelling the reservation, then called back to reinstate my reservation, that person suddenly was speaking clearly and refused to take my reservation, stating that Super 8 doesn't need people like me in their hotel. I then booked through Expedia with no problems. The day I checked in the person at the desk spoke very softly. My daughter was with me and she is a healthy 50 year with no hearing loss. We managed to get checked in and had to ask the desk clerk to repeat his instructions numerous times. On the initial reservation I asked about the hot tub and he told me there were only 2 rooms with hot tubs and they would cost $50 more a day. I questioned that they shouldn't advertise the hot tub if it is only specific to certain rooms. So imagine my surprise to find a HOT TUB by the pool?

Room was clean and quiet. Bed was good. Back door to parking lot didn't lock.

- average hotel but very clean