Extended Stay America Suites - Boston - Burlington

Took 2 hours and 15 minutes to get checked in. The desk staff had checked someone else in on my reservation and had extreme difficulty figuring out how to fix it. The amenities for washing up were missing and there was no hair dryer and they were unable to find one. There was no way to make even a cup of tea in the room as there were no hot cups or kitchen implements in the kitchen. The continental breakfast had only forks for making and eating the packets of oatmeal.

We didin't eat breakfast. The room had so many physical issues (ceiling, bathtub tiling falling apart. They put us in a normally designated unoccupied room on the 3rd floor, but made no note about it so when we wanted to check out EARLY, the front desk didn't even know we were in the building. WHAT IF THERE HAD BEEN A FIRE???? AND THEN CHARGED US FOR ALL THREE NIGHTS. NO ONE SHOULD BE ABLE TO BOOK THIS HOTEL WHILE IT IS BEING RENOVATED.

Room smell like food and the odor wasn't pleasant on the hallways either. Bed sheet has stains. Housekeeping trying to quick is out of the room way before time in a sarcastic way. Staff on the lobby were friendly and attentive. Parking good. That hotel seem like a shelter place very ghetto environment. We didn't feel comfortable and secure staying there

Great time as always

Service was unremarkable, housekeeping showed up on the day I was checking out (about 30 mins before I was leaving in the morning… presuming they probably thought I had already checked out….) Overall I’d go to a Courtyard.