Name: Hampton Inn Rochester-Greece
Address: 500 Center Place Dr, New York, United States of America, Northwest Rochester, US
Price range: $120–$317 per night
Rating: 7.8

What guests think

At Hampton Inn Rochester-Greece, reviewers often highlight the welcoming staff and convenient setting near highways, restaurants, the airport, and attractions, while overall experiences vary in other aspects of the stay.

Rooms are mixed: many are clean and quiet, but others report stained linens or odors, worn or uncomfortable mattresses, and noise from HVAC or outside. Breakfast feedback is inconsistent, ranging from plentiful and tasty to limited, poorly replenished, or cold. The pool and a few facilities can be enjoyable when open, but closures, cloudy water, or small maintenance issues are reported. Overall, it’s a practical base with variable quality across amenities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

The indoor pool is frequently mentioned: some guests found it clean and enjoyable, while others encountered cloudy water or temporary closures; one stay noted an elevator out of service. A fitness room is available, with mixed impressions.

Related guest reviews

4

Maria

Jan 26, 2025

·

Stayed 1 night

The pool was Dirty and had a bad smell

2

Kimberly

Apr 28, 2025

·

Stayed 1 night

The pool was closed for maintenance!! That was the only reason i booked it! I had to go to a different Hotel! Now I'm trying to get my money back from Expedia! I have been trying to get a refund for 5 days ! I keep getting hung up on! ExpediA customer service is completely USELESS

8

Gina

Feb 5, 2025

·

Stayed 1 night

My family and I stayed 2 nights, the rooms, food, and staff were all good. There was a ton of snow when we stayed, and they managed to keep the entrance clean and dry. One of the elevators were down during our stay. Overall, I would stay here again.

10

Justin

Feb 29, 2024

·

Stayed 1 night

Nice hotel! No issues with anything. Everything was very clean. Very solid breakfast. Pool small but got the job done. Swam twice and both times there were no towels on the rack. Would stay again!

10

Michael

Mar 25, 2025

·

Stayed 1 night

Hotel and room were clean, pool was nice.

8

Eva

Aug 26, 2025

·

Stayed 2 nights

Room was great.. spacious, clean, bright with a great hot shower, indoor pool was small but very clean, & there was a small clean patio with tables/umbrellas outside from the pool area. All employees were so kind & helpful! Breakfast was great.. lots of options! Entire hotel was clean & maintained well.. Was animal friendly but never smelled like it & they were reserved on a separate floor I believe which I appreciated as a person with terrible animal allergies. Only one complaint.. was the king mattress in room 128 was like sleeping on metal springs.. Awful & so disappointed.. we tossed & turned for 3 nights.. was a bummer. Back still hurting since we got back 8/24.

6

Brian

Mar 22, 2024

·

Stayed 1 night

Pool was closed. We were hoping to use it. Ice machine on our floor was not working. No clock in room.

10

CARLOS L PACHECO

Aug 4, 2025

·

Stayed 2 nights

Very Good Pool is the highlight Open early and Close at 10

6

george

Feb 14, 2023

·

Stayed 2 nights

Breakfast was good. Gym was clean and readily accessible. Heating system in one room we booked wasn’t working. Rooms were small.

6

Samuel

Jul 12, 2024

·

Stayed 1 night

For a budget hotel, the rooms were as you'd expect, nothing too fancy, but they were clean. The one thing I wish I had read reviews about before going was the condition of the pool. It was so cloudy you couldn't see all of the stairs going down into it, so we opted not to go in. I asked at the desk about it and they said it was cleaned last week, so it should be fine to use... I didn't take the chance. Overall, a pleasant stay though, the staff were friendly and everything else was as expected.

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Cleanliness

Cleanliness appears inconsistent; many guests reported clean rooms and public areas, while others noted stained linens, odors, or missed housekeeping and maintenance issues.

Related guest reviews

2

Dearsa

Jan 2, 2023

·

Stayed 1 night

The pull out bed was absolutely disgusting My 3 children slept in filth It wasn’t until the next morning I noticed it The sheet came up during the night And my kids were laying in what looks like dried blood The entire mattress was dirty

10

Lisa

Nov 29, 2025

·

Stayed 1 night

Room was clean and breakfast delicious

4

Gregory

Jul 26, 2024

·

Stayed 2 nights

A very dirty room on the first floor. Carpet was ver old and a heavy "Musky" scent. The carpet was very sticky so walked aroubd in socks. The smell caused my wife to have headaches. We should have checked out, but was already settled in. We ended up purchasing a large bottle of Febreeze which masked the smell. Breakast was so-so. Mattress on bed sagged in the middle indicating it was old. Giving it two stars may be generous. We will look elsewhere when we come back to the Rochester area The hotel was convenient for what we had to do.

2

Amy

Dec 26, 2022

·

Stayed 19,345 nights

The front desk clerk was very kind and helpful. However, the bedding in the first room we were in did not appear clean. The mattress pad was stained (could see it through the sheet) and had what appeared to be a cigarette burn in it. The room smelled faintly of smoke. The front desk clerk moved us to a different room. This room had some stains on the bathroom sink, but the mattress was so severely stained, we could not fathom sleeping on it. We then checked out of the hotel and stayed at a nearby hotel that was clean and comfortable. Because we had paid through Expedia, we had a very difficult time getting our money refunded. It finally happened, but expedia told us that the hotel said no at first. Since these are conversations between the hotel and expedia, I cannot say for sure what happened, but we did eventually get refunded.

4

Brian

Oct 7, 2024

·

Stayed 2 nights

Location was good. The bathroom wasn’t clean. Mould around bathtub, toilet seat was cracked, floor wasn’t clean, and no exhaust fan. Air conditioning unit controls were not working. Room wasn’t refreshed for second day, no clean towels or face cloths, garbage cans weren’t emptied. Fridge cupboard door wasn’t able to close. Light burnt out beside the bed. One of the beds squeaked. Never stayed at a Hotel for more than two days where the room wasn’t refreshed for the second day. Had to wait an hour for the clean towels after calling down to the front twice to ask them. When they delivered the towels, they had a long hair strand on the towels when I was handed them and pointed it out to the person and he didn’t no what to say or do. No coffee second night and the following morning breakfast. Unbelievable. I’ve stayed at this location several times before with family and I’m a die hard customer of Hampton Inn’s. This was a real disappointment. Not up to Hampton Inn’s standards. I will definitely be contacting head office.

6

Sabrina

Jul 22, 2025

·

Stayed 1 night

It was fine for a one night visit. While the room looks recently updated it was dirty & didn’t look like it was cleaned before our visit. The toilet barely flushed, the tub didn’t drain & the bedsheets/pillowcases were all stained. Wouldn’t stay here again.

6

Nathan

Mar 28, 2024

·

Stayed 1 night

Pulling up to the hotel is less than Steller, the parking lot was littered with trash, and it looked desolate. The lobby is pretty, staff interactions were fine, though after check in they never interacted with us again. The room was sub par; I noticed stray hairs throughout the bathroom, mysterious brown splatters on the wall of the bedroom, a pair of clean and folded underwear tucked away in the closet, grime build up around the sink (which only had one temperature: extremely hot). It is clear that not much effort is put into the cleaning here. The sliding bathroom door was off track, leaving my toddler to constantly slam his fingers in it, so that was fun. The breakfast the following morning was the icing on the cake though. We came in at a respectable 830 to it being completely empty. There was almost no food options, despite there being almost nobody there, there was empty containers everywhere, water where juice was expected. We cobbled together the most mediocre breakfast just to get on the road, and FYI, for grab and go options there was only fruit, which was a large bunch of aggressively green bananas. They did have crayons and coloring pages out though, which my youngest appreciated. There is so much room for improvement.

10

Michael

Sep 18, 2024

·

Stayed 1 night

Beautifully clean hotel with friendly employees

10

Anthony

Jun 2, 2025

·

Stayed 2 nights

The hotel and room was very clean. It was conveniently located to where everything was.

10

Miles

May 12, 2023

·

Stayed 1 night

Very clean, friendly staff.

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Rooms

Room comfort varies: several guests mention worn or uncomfortable mattresses and noise from HVAC or outside, while others found rooms quiet and comfortable. Space is generally adequate, though one review found a room tight for five.

Related guest reviews

10

Angel

Oct 12, 2024

·

Stayed 1 night

It’s was very quiet! Loved it!

8

Paul

Apr 29, 2025

·

Stayed 2 nights

Service was awesome- pillows were uncomfortable no matter how many you stacked up, breakfast was ok but free;) and the noise coming thru the closed windows was loud - windows need replaced. Also barn doors on bathrooms had no stop so you could see thru cracks of door and pinched hands in door. Otherwise ok place to stay.

2

Tina

Jun 21, 2025

·

Stayed 1 night

Book one type of room. Received a smaller room. Ask for a pillow never received one. A dog was allowed to bark all night

10

Lauretta

Dec 30, 2024

·

Stayed 1 night

The staff was friendly. The room was clean and comfortable. However, I would have appreciated the option to turn the fan off.

6

Tori

Dec 31, 2024

·

Stayed 1 night

This was some of the worst sleep I think I've had in a hotel. We drove 14 hours and needed some sleep before having to get up and drive 14 more. Went to sleep around 11:30, woken up by a car in the parking lot BOOMING their radio/bass by midnight. Happened again just a couple of hours later. Could hear traffic and sirens all night. By 6am there was a LOUD dump truck beeping and banging around collecting the dumpster for 10-15 minutes. At that point we just got up gathered our things and checked out. Luckily it was cheap enough but PAPER thin walls made it a waste of our time and money. Breakfast was nothing to write home about and the juice dispenser was out of order the 30 minutes we attempted checking in for some. Gave up on that and left as well.

6

Vivian

Oct 13, 2024

·

Stayed 1 night

Room was small for five. Definitely not for five adults. Hot breakfast was also lacking but hot drinks and waffles were good. Good for a short stay.

8

Eva

Aug 26, 2025

·

Stayed 2 nights

Room was great.. spacious, clean, bright with a great hot shower, indoor pool was small but very clean, & there was a small clean patio with tables/umbrellas outside from the pool area. All employees were so kind & helpful! Breakfast was great.. lots of options! Entire hotel was clean & maintained well.. Was animal friendly but never smelled like it & they were reserved on a separate floor I believe which I appreciated as a person with terrible animal allergies. Only one complaint.. was the king mattress in room 128 was like sleeping on metal springs.. Awful & so disappointed.. we tossed & turned for 3 nights.. was a bummer. Back still hurting since we got back 8/24.

6

Wendy

Jul 17, 2025

·

Stayed 1 night

Breakfast was limited and beds were very uncomfortable. Everything else is decent but not anything special. Staff was helpful and friendly.

8

Larry

Oct 23, 2024

·

Stayed 2 nights

Easy access to local expressways and shopping but nice and quiet. Comfortable and adequate. Would have liked someplace to put our suitcases.

4

Michael

Aug 18, 2025

·

Stayed 1 night

The mattresses need replacing NOW!

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Service

Staff are frequently described as friendly, helpful, and accommodating, but reports also note slow or absent front desk coverage, unreturned calls, and occasional unprofessional interactions.

Related guest reviews

2

Eugenio

Jul 25, 2025

·

Stayed 1 night

booked a stay at the Hampton Inn in Greece, New York through Expedia.ca. Due to what appears to have been a system glitch during booking, my travel dates were entered incorrectly. I only realized the issue when I saw the charge on my credit card. I immediately contacted Expedia, who confirmed there may have been a technical issue and advised me to reach out directly to the hotel’s general manager to see if they could move my stay to the correct date. Here’s where it gets completely unacceptable: I left three separate voice messages for the general manager. Not one call was returned. Not even a courtesy acknowledgment. I was given the cold shoulder and completely ignored. but what I can’t accept is being completely dismissed by the hotel management. A two-minute phone call would have gone a long way, even if the answer was no. Instead, they chose silence. This experience shows a serious lack of professionalism and customer care. Mistakes happen—but ignoring a guest who is trying to resolve a problem in good faith is disgraceful. I’ve stayed at many Hilton properties and have never encountered such indifference. Let’s be honest,this review is probably the first time they’ll bother to take notice. Not because they care, but because bad publicity finally forced them to look up from their phones. If it takes a public shaming to get a response, that tells you everything

10

Jeanne

Oct 20, 2025

·

Stayed 2 nights

Our check in experience with Skylar was excellent, and he made sure we had what we needed during our stay. The room was clean, quiet, and comfy. Our only issue was that the breakfast was horrible. The eggs weren't eatable, and there was no regular waffle batter, only pumpkin spice. Very little fruit, only some tiny apples, all of which were bruised or squishy. Even the hard boiled eggs were of poor quality. No yogurt that wasn't so full of sugar it might as well have been candy. This meant that we had to take the time and money to eat breakfast elsewhere. One of the reasons we stay at Hamptons is that we can eat there and they're clean and safe. This def met the clean and safe, but nothing else.

8

Kimberly

Aug 4, 2025

·

Stayed 5 nights

Overall, it was good. They sent us to the wrong room type when we first arrived so we had to switch. Then, I explained that for a 5-day stay maybe day 3 have housekeepers do towels, trash, and toilet paper. They tell us housekeeping is coming in day 3, but they never came. My husband and I emptied the trash cans (we got got a few towels and definitely needed toilet paper). I had to say something because there was a promise that morning that we were “on the schedule.” So, they send a housekeeper there day 4, and she was told to do a full clean. I said we’re leaving the next day, but she said she’d get in trouble if she didn’t do it. Bad communication.

6

Scott

Sep 11, 2025

·

Stayed 1 night

Very underwhelming. Hotel was understaffed. Mentioned to front staff that my child found a pair of adult underwear and a cigarette lighter in the room, and he was very dismissive saying that he's seen that happen before. Not a safe atmosphere for children that this is what's being left in rooms from a previous guest. Offered no apology.

8

Nicole

Feb 3, 2025

·

Stayed 2 nights

When we arrived, they stated they did not have our reservation despite multiple confirmations stating we were at the right place, right date. Turns out our reservation did not communicate from the Expedia website to their computer system. Thankfully the front staff was patient and helpful. Ultimately the manager was able to rectify the situation. Otherwise, our stay was fine.

6

Beverly

Aug 8, 2025

·

Stayed 2 nights

Not up to par with other Hamptons I have stayed at. Check-in service was slow. There r was no one at the desk at first we had to tap on a door to get help. Handicap room shower sprayed water on the bathroom floor. I also offered any water as a Hiton honors member.

8

Pat

Sep 30, 2025

·

Stayed 1 night

The check in lady was very nice and accommodating.

10

Fred Kolby

Nov 14, 2024

·

Stayed 3 nights

The entire staff at this location were the most friendly and helpful staff I have ever seen when staying at a Hampton Inn. They all went above and beyond to make my stay pleasant.

4

Karen

Nov 20, 2023

·

Stayed 2 nights

A friend and I stayed at this hotel as I was having surgery early in the morning on a Tuesday so we stayed Monday night and the night after surgery. Monday night was fine. We left early in the morning to go to Highland hospital, anticipating after surgery to return to a refreshed room with fresh washcloths and towels. Well when we did return the bed was unmade and the dirty towels and washcloths still lying on the floor in the bathroom. The next morning we called for clean towels and washcloths we were told to come get them ourselves. The front desk clerk apparently preferred to be on her cellphone. My family and I have stayed at Hampton Inn for years. This time extremely disappointing.

6

MaryAnn

Sep 12, 2025

·

Stayed 1 night

Skylar at the front desk was great. The automatic doors, as well as the elevators needed oil. Definitely could have gone without the overnight guy commenting on my lack of bra when I asked him where it was okay to smoke outside.

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Location

Convenient for highways, the airport, and nearby restaurants and shopping; several guests also described the area as quiet. A few noted less appealing surroundings or activity in the parking lot at night.

Related guest reviews

10

Jessica

May 23, 2025

·

Stayed 3 nights

Single mom traveling with 3 kids. My importance are safety, food, pool and comfort. For the price, this gave me everything. The buffet for morning breakfast was great. The pool was fun and the bed was comfy. All around a great stay. The bonus was it was close to restaurants and airport.

10

Geim

Nov 19, 2024

·

Stayed 2 nights

Great stay, enjoyed the property. Convenient to get around. Safe and quiet.

10

Michael

Mar 6, 2025

·

Stayed 1 night

It's a nice quiet place to stay with a gew food options within walking distance

8

Angelo

Aug 24, 2025

·

Stayed 14 nights

Close to freeway, shopping centers, and airport

10

Malchus

Dec 4, 2024

·

Stayed 2 nights

Easy access off the main highway and Ridge Road. In park away from heavy traffic. Comfortable room, with breakfast.

10

Thomas

May 23, 2024

·

Stayed 1 night

Good location

10

Sarah

Jul 29, 2024

·

Stayed 1 night

Shady people outside in the parking lot at night. They did not appear to be guests. They kept going in and out of a path by the hotel and then sitting in a car.

8

Christopher

Sep 23, 2024

·

Stayed 2 nights

The property is conveniently located.

10

Larry

Oct 21, 2024

·

Stayed 1 night

Quiet area but easy access to expressway. Clean comfortable rooms.

10

Janice Chiu Yan

Apr 1, 2024

·

Stayed 2 nights

Great location with many restaurants such as Starbucks, Long Horn, Five Guys, Outback, Olive Garden literally 3 minutes away (drive). Rooms look newly refurbished not too long ago and overall clean and quite spacious. Loved that toiletries were provided. Pool was decent size and water was quite warm. Loved the hot breakfast: make your own waffles with chocolate chips, sprinkles, whipped cream, chocolate and caramel sauces. Cereal, oatmeal, muffins, danish, toast, bagel, scrambled eggs, sausage, and fruit. All day coffee and tea bags, hot water.

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AI-generated summary based on recent guest reviews

Dining

Breakfast feedback is mixed, ranging from hot and varied to limited, not replenished, or cold.

Related guest reviews

10

Tyishah

Aug 3, 2025

·

Stayed 2 nights

Staff very helpful amazing breakfast

6

Scott

Jan 12, 2024

·

Stayed 1 night

Basic hotel near the highway. Staff were helpful and friendly but things looked a bit run down and the breakfast options were limited.

10

Lisa

Nov 29, 2025

·

Stayed 1 night

Room was clean and breakfast delicious

8

Nicole

Oct 22, 2023

·

Stayed 1 night

The woman who check us in was less than friendly and made us feel as though we were annoying her, however was very nice to the people behind us. The room was clean and updated. Breakfast was great and the staff there made up for the rude front desk lady. They need cheese on the buffet for multiple items!

10

Jeanne

Oct 20, 2025

·

Stayed 2 nights

Our check in experience with Skylar was excellent, and he made sure we had what we needed during our stay. The room was clean, quiet, and comfy. Our only issue was that the breakfast was horrible. The eggs weren't eatable, and there was no regular waffle batter, only pumpkin spice. Very little fruit, only some tiny apples, all of which were bruised or squishy. Even the hard boiled eggs were of poor quality. No yogurt that wasn't so full of sugar it might as well have been candy. This meant that we had to take the time and money to eat breakfast elsewhere. One of the reasons we stay at Hamptons is that we can eat there and they're clean and safe. This def met the clean and safe, but nothing else.

8

Linda

Feb 28, 2025

·

Stayed 1 night

Everything was very good except the outside area was full of garbage at side entrance. We just had a few feet of snow so I am hoping it was just an oversight as the snow melted Breakfast was excellent. Love Hampton waffles!

8

Lulu

Jan 2, 2025

·

Stayed 2 nights

This our second time at this hotel. The room we got appeared clean at first but then we found a toy train behind the curtain and a bottle of Mountain Dew on the floor by the heater. Our room was 232, the drain in the bath tub seemed clogged with a lot of hair, the water took a long time to drain, ceiling but the light in bathroom was peeling and falling apart. Otherwise, the staff at the breakfast buffet did a wonderful job ensuring the breakfast was fully stocked. It’s still a good hotel to stay at if you’re going to the String museum.

8

Sharmishta

Aug 5, 2025

·

Stayed 1 night

Good place to stay. But breakfast limited variety.

8

Shari

Aug 26, 2024

·

Stayed 2 nights

Was a nice place to stay. Wish they didn’t run out of milk at breakfast lol. Would stay again

6

Yahaira

Jul 5, 2024

·

Stayed 1 night

I only stood for a night. The room was clean and quiet. The only downfall was the breakfast. Breakfast was from 6am to 10am. By 9am they only had a few slices of bread, waffle mix and semi cooked turkey patties. We were told they ran out of eggs.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$91
February	$94
March	$102
April	$124
May	$144
June	$159
July	$143
August	$153
September	$149
October	$177
November	$123
December	$92

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $160	15 $149	16 $173	17 $152	18 $241	19 $241
20 $122	21 $126	22 $127	23 $127	24 $127	25 $180	26 $193
27 $120	28 $127	29 $127	30 $127

Su	Mo	Tu	We	Th	Fr	Sa
				1 $155	2 $317	3 $261
4 $160	5 $147	6 $147	7 $147	8 $147	9 $223	10 $223
11 $128	12 $145	13 $148	14 $147	15 $156	16 $267	17 $305
18 $161	19 $145	20 $147	21 $145	22 $145	23 $196	24 $196
25 $127	26 $138	27 $138	28 $138	29 $138	30 $205	31 $205

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Room, 1 King Bed with Sofa Bed

Room, 2 Queen Beds, Accessible (Roll-In Shower)

Room, 1 King Bed, Refrigerator & Microwave

Room, 1 King Bed, Accessible (Roll-In Shower)

Room, 1 King Bed, Accessible, Bathtub

Suite, 1 King Bed with Sofa Bed

Room, 2 Queen Beds, Accessible (Hearing Impaired)

Room, 2 Queen Beds, Refrigerator & Microwave

Room, 1 King Bed with Sofa Bed, Accessible

Room, Accessible (Hearing Impaired)

Guest reviews

Good

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Hampton Inn Rochester-Greece

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