Sand & Sandals Desaru Beach Resort & Spa

Ce « resort » est typiquement un endroit de détente et de loisir proche de Singapour. Les citadins en quête de plage un peu plus authentiques que celles de la cité-état seront satisfaits à Desaru. Vaste piscine, belle plage de 7 km malheureusement affectée de forts courants lorsque j’y suis passé, végétation tropicale… La chambre - avec vue sur mer et sur le circuit de quad, heureusement très peu actif durant mon séjour - est vaste et confortable, malgré le sofa en bambou cassé et inutilisable. Bonne literie, douche spacieuse. Un séjour agréable dont nous nous souviendrons.

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We arrive in good time for 3pm check in.. waited more than 1 hour in the queue to check in. Did not even manage to get our room until around 7pm (keeps going back to reception to check, they did not even make an attempt to contact us when the room is ready). The room is not thoroughly clean... we found spoiled food left behind by previous guest in the fridge ( called housekeeping to remove, discard and clean the foul smell fridge.) Was very disappointed for our stay, will not book this hotel again.

Spent 2hrs in a queue at check-in before we can get a room. The whole place is poorly maintained, my child got scratches from swimming in the pool because of broken tiles. Called for fresh bath towels for the room multiple times and there was no response.

Room is extremely dirty. Water pipe leaking. Toilet dirty. Safe not working. Totally not a 5-star hotel as advertised.