Rainforest Retreat
$78
/ night
Avg. for October
Prices for Rainforest Retreat
Select dates to see prices and availability
$78
/ night
Avg. for October
Monthly average prices
Nightly prices at Rainforest Retreat average $73 in March, the cheapest month, and $206 in February, the most expensive, based on the last 12 months.
| Month | Average price |
|---|---|
| January | $129 |
| February | $206 |
| March | $73 |
| April | $94 |
| May | $101 |
| June | $81 |
| July | $84 |
| August | $95 |
| September | $108 |
| October | $78 |
| November | $138 |
| December | $147 |
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Oct · $78
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Most expensive: February (~$206)
Cheapest: March (~$73)
About this property
Take time to pamper yourself with a visit to the full-service spa.
Amenities
Take time to pamper yourself with a visit to the full-service spa.
Business amenities
The front desk is staffed during limited hours. Free self parking is available onsite.
Dining
At Rainforest Deluxe, enjoy a satisfying meal at the restaurant. Quench your thirst with your favorite drink at the bar/lounge.
Rooms
Make yourself at home in one of the 19 air-conditioned rooms featuring heated floors and LCD televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Conveniences include phones, as well as laptop-compatible safes and refrigerators.
Location
When you stay at Rainforest Deluxe in Franz Josef Glacier, you'll be in a national park, just steps from Westcoast Wildlife Centre and Waiho Hot Tubs.
What's nearby
Westcoast Wildlife Centre(0.1 miles)
Waiho Hot Tubs(0.1 miles)
Glacier Hot Pools(0.1 miles)
Te Wahipounamu(0.3 miles)
Our Lady of the Alps(0.4 miles)
St James Anglican Church(0.6 miles)
Waiho Bailey Bridge(0.7 miles)
Sentinel Rock(3 miles)
Alex Knob(3.1 miles)
Lake Mapourika(4.9 miles)
Lake Wahapo - Wahapako(11.3 miles)
Te Koha Gallery(14.6 miles)
Fox Glacier Guiding(14.8 miles)
Fox Glacier Glow Worm Forest(14.9 miles)
Minnehaha Walk(14.9 miles)
The nearest major airport is Hokitika (HKK)(84.4 miles)
Parking
Restaurant
Hot Tub / Jacuzzi
Sauna
Non-Smoking Rooms
Tour Desk
Location
46 Cron Street, Franz Josef Glacier, Westland Tai Poutini National Park, New Zealand
Westcoast Wildlife Centre (0.1 miles)
Waiho Hot Tubs (0.1 miles)
Glacier Hot Pools (0.1 miles)
Te Wahipounamu (0.3 miles)
Our Lady of the Alps (0.4 miles)
St James Anglican Church (0.6 miles)
Room options
12
Deluxe Tree Lodge
1 King Bed
and 1 Twin Bed
Sleeps 3
398 ft²
Air ConditioningHeated FloorWi-Fi (Free)
7
Deluxe Tree Hut
1 King Bed
Sleeps 2
269 ft²
Air ConditioningHeated FloorWi-Fi (Free)
9
Deluxe Two Bedrooms Spa Tree House
2 King Beds
Sleeps 5
807 ft²
Air ConditioningHeated FloorWi-Fi (Free)Outdoor Private Spa TubPrivate Spa Tub
5
Deluxe One Bedroom Spa Tree House
1 King Bed
Sleeps 2
484 ft²
Air ConditioningHeated FloorWi-Fi (Free)Outdoor Private Spa TubPrivate Spa Tub
Guest reviews of Rainforest Retreat
9
Superb
Based on 2,423 verified reviews
Who stays here?
Business
0%
Couple
57%
Family
19%
Group
15%
Solo
6%
What guests think
AI-generated summary based on recent guest reviews
Across numerous reviews, Rainforest Retreat stands out for its lush rainforest setting, comfortable treehouse-style rooms, and walkable location near Franz Josef’s attractions, while feedback also notes occasional noise or crowding from backpacker areas, tight parking, and intermittent maintenance issues.
Facilities
Cleanliness
Rooms
Service
Location
Dining
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What guests think
Across numerous reviews, Rainforest Retreat stands out for its lush rainforest setting, comfortable treehouse-style rooms, and walkable location near Franz Josef’s attractions, while feedback also notes occasional noise or crowding from backpacker areas, tight parking, and intermittent maintenance issues.
Rooms are widely described as modern and well equipped, with some units offering private hot tubs and mountain views, though a few note compact layouts or limited privacy. Cleanliness and friendly staff are frequently praised, but service can feel uneven at times due to limited reception hours or slow responses. The on-site restaurant earns many compliments, while breakfast and occasional closures or service delays draw mixed reactions. Expect a scenic, comfortable stay with a lively vibe and some variability in facilities and service.
Facilities
Cleanliness
Rooms
Service
Location
Dining
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AI-generated summary based on recent guest reviews
Facilities
Immersive grounds with an on-site restaurant/bar and on-property parking; some units include private hot tubs. Several reviews report shared spa or sauna closures/broken jets, crowding near backpacker areas, and tight or confusing parking/signage.
Related guest reviews
8
Birgit
Apr 11, 2025
·
Stayed 1 night
Das Zimmer war top und die Lage auch, sehr sauber und hatte alles was man braucht. Parken war nicht toll, da teilweise sehr eng. Es gibt Parkplätze da kann man gar nicht parken, man kommt weder rein und gar nicht mehr raus. Von großen Bussen wird dann noch die Zufahrt erschwert. Bis hin dass diese dann 15 Minuten den Motor laufen lassen, direkt unter den Fenstern der Gäste. Das geht gar nicht. Restaurant war etwas ungemütlich. Ansonsten große Anlage, viele junge Leute.
Das Zimmer war top und die Lage auch, sehr sauber und hatte alles was man braucht. Parken war nicht toll, da teilweise sehr eng. Es gibt Parkplätze da kann man gar nicht parken, man kommt weder rein und gar nicht mehr raus. Von großen Bussen wird dann noch die Zufahrt erschwert. Bis hin dass diese dann 15 Minuten den Motor laufen lassen, direkt unter den Fenstern der Gäste. Das geht gar nicht. Restaurant war etwas ungemütlich. Ansonsten große Anlage, viele junge Leute.
10
Margaret
Sep 30, 2024
·
Stayed 2 nights
We had a beautiful room with views out to the deck and forest. Fantastic setting. Lovely staff. Only marked down slightly on facilities because spa wasn’t working. Ate in Monsoon both nights which was good food reasonably priced
We had a beautiful room with views out to the deck and forest. Fantastic setting. Lovely staff. Only marked down slightly on facilities because spa wasn’t working. Ate in Monsoon both nights which was good food reasonably priced
6
karen
Feb 1, 2025
·
Stayed 3 nights
This resort is mostly a backpacker and with some deluxe rooms. The room was nice however the fridge is only a chill fridge and no freezer so when travelling and a kitchenette is advertised one expects a decent fridge. The rooms are not serviced until about 4-5 pm which is too late and the first service was very poor. Rubbish was left, no new milk and bed not made The amenities list a spa except that it is always full of backpackers and is a loud and unpleasant environment. Would not recommend as a deluxe accommodation For $600 per night and advertised as luxurious this property is very overpriced.
This resort is mostly a backpacker and with some deluxe rooms. The room was nice however the fridge is only a chill fridge and no freezer so when travelling and a kitchenette is advertised one expects a decent fridge. The rooms are not serviced until about 4-5 pm which is too late and the first service was very poor. Rubbish was left, no new milk and bed not made The amenities list a spa except that it is always full of backpackers and is a loud and unpleasant environment. Would not recommend as a deluxe accommodation For $600 per night and advertised as luxurious this property is very overpriced.
8
Gloria
Mar 12, 2024
·
Stayed 1 night
Sauna wasnt working and bed was too soft.
Sauna wasnt working and bed was too soft.
8
Sandra
Feb 8, 2023
·
Stayed 2 nights
Cool setting in a rainforest with a cute little trail connecting the cottages to reception. Hot tub jets didn’t work. Extra towels for hot tub would have been nice. Bed was getting soft. Rooms were lovely and quiet. Close enough to walk into town.
Cool setting in a rainforest with a cute little trail connecting the cottages to reception. Hot tub jets didn’t work. Extra towels for hot tub would have been nice. Bed was getting soft. Rooms were lovely and quiet. Close enough to walk into town.
10
David
Oct 23, 2024
·
Stayed 2 nights
Not easy to find room and parking was a walk to the room.
Not easy to find room and parking was a walk to the room.
6
Vinay
Feb 19, 2024
·
Stayed 1 night
There are no proper signages to find cottages as they are hidden behind trees which is what the appeal is but at the same time it is difficult to find them for someone who is visiting first time especially if reach after dark or on a rainy day which is what happened with us. Took us more than 30 minutes to find the cottage. We were in a single room cottage that has very small bathroom with a sink which is probably smaller than an aircraft sink. No service is available so one has to be prepared for doing everything on their own.
There are no proper signages to find cottages as they are hidden behind trees which is what the appeal is but at the same time it is difficult to find them for someone who is visiting first time especially if reach after dark or on a rainy day which is what happened with us. Took us more than 30 minutes to find the cottage. We were in a single room cottage that has very small bathroom with a sink which is probably smaller than an aircraft sink. No service is available so one has to be prepared for doing everything on their own.
10
Collin
Feb 26, 2024
·
Stayed 1 night
Very good Hostel. Stayed in a 4 person downstairs room. My only complaints are that the floors are a bit thin and people stomping around above me were noisy and secondly they close the hot tub at 8 pm, which seems a bit early. Otherwise this place is amazing. Great grounds and location
Very good Hostel. Stayed in a 4 person downstairs room. My only complaints are that the floors are a bit thin and people stomping around above me were noisy and secondly they close the hot tub at 8 pm, which seems a bit early. Otherwise this place is amazing. Great grounds and location
6
Michael
Dec 20, 2022
·
Stayed 1 night
An eclectic mix of cabins cramped together. The room was sparse and the bathroom was small with a half sink. The outdoor spa didn't work.
An eclectic mix of cabins cramped together. The room was sparse and the bathroom was small with a half sink. The outdoor spa didn't work.
10
Stephen
May 5, 2023
·
Stayed 1 night
Really great time staying in the deluxe spa houses. Beautifully equiped and furnished, and loved having the hot tub out on the deck to use.
Really great time staying in the deluxe spa houses. Beautifully equiped and furnished, and loved having the hot tub out on the deck to use.
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AI-generated summary based on recent guest reviews
Cleanliness
Many guests describe rooms as clean and well maintained. Some report delayed or inconsistent housekeeping and occasional dampness or odors in certain units.
Related guest reviews
10
kyron
Dec 17, 2024
·
Stayed 1 night
Accommodation was clean, fresh & well equipped. Service was great & very well positioned for sightseeing & restaurants
Accommodation was clean, fresh & well equipped. Service was great & very well positioned for sightseeing & restaurants
6
Liz
Mar 27, 2023
·
Stayed 2 nights
Location and unit size. We had a unit for somebody with a disability so configuration was a bit different. That didn't bother us but toilet had leaking sound, tv control needed new batteries, and sheets while I think clean had what looked like blood spots on sheet and pillow cases. Also a cleaner accessed our room when we weren't there - changed cutlery and emptied bins, but bed unmade and towels not replaced. There were not instructions that this would take place, and unmade bed not made (if something was on it) and towels not replaced (if not on the ground). We didn't know this. Also door very hard to lock. Service - only place we have stayed in New Zealand where reception staff were gruff
Location and unit size. We had a unit for somebody with a disability so configuration was a bit different. That didn't bother us but toilet had leaking sound, tv control needed new batteries, and sheets while I think clean had what looked like blood spots on sheet and pillow cases. Also a cleaner accessed our room when we weren't there - changed cutlery and emptied bins, but bed unmade and towels not replaced. There were not instructions that this would take place, and unmade bed not made (if something was on it) and towels not replaced (if not on the ground). We didn't know this. Also door very hard to lock. Service - only place we have stayed in New Zealand where reception staff were gruff
8
Lisa
Apr 8, 2024
·
Stayed 2 nights
Loved the setting. It felt remote yet we were close to everything we needed. Restaurants and shops were walkable. The room was clean and comfortable. Our shower was open to our bathroom and left the whole floor wet when we used it. It seemed to be an accessible shower. Was not ideal for us. Otherwise the stay was pleasant.
Loved the setting. It felt remote yet we were close to everything we needed. Restaurants and shops were walkable. The room was clean and comfortable. Our shower was open to our bathroom and left the whole floor wet when we used it. It seemed to be an accessible shower. Was not ideal for us. Otherwise the stay was pleasant.
10
Connie
May 12, 2024
·
Stayed 1 night
Staff was great, and made really great recommendations. The unit was clean and tidy, we would stay here again.
Staff was great, and made really great recommendations. The unit was clean and tidy, we would stay here again.
10
Susan
Dec 9, 2024
·
Stayed 1 night
Lovely place, stayed in deluxe rainforest room for one night. Nice room for 3 people, everything clean, nice big shower room. Robes and slippers were a nice touch.
Lovely place, stayed in deluxe rainforest room for one night. Nice room for 3 people, everything clean, nice big shower room. Robes and slippers were a nice touch.
6
karen
Feb 1, 2025
·
Stayed 3 nights
This resort is mostly a backpacker and with some deluxe rooms. The room was nice however the fridge is only a chill fridge and no freezer so when travelling and a kitchenette is advertised one expects a decent fridge. The rooms are not serviced until about 4-5 pm which is too late and the first service was very poor. Rubbish was left, no new milk and bed not made The amenities list a spa except that it is always full of backpackers and is a loud and unpleasant environment. Would not recommend as a deluxe accommodation For $600 per night and advertised as luxurious this property is very overpriced.
This resort is mostly a backpacker and with some deluxe rooms. The room was nice however the fridge is only a chill fridge and no freezer so when travelling and a kitchenette is advertised one expects a decent fridge. The rooms are not serviced until about 4-5 pm which is too late and the first service was very poor. Rubbish was left, no new milk and bed not made The amenities list a spa except that it is always full of backpackers and is a loud and unpleasant environment. Would not recommend as a deluxe accommodation For $600 per night and advertised as luxurious this property is very overpriced.
10
Thomas
Dec 6, 2024
·
Stayed 1 night
My stay at the Rainforest Retreat in Franz Josef Glacier, New Zealand, was a truly memorable experience. The rooms are nestled in the heart of the rainforest, offering a refreshing breath of fresh air and a unique, tranquil environment. The woody cabin rooms were impeccably clean and well-maintained, providing all the basic amenities needed for a comfortable stay. The proximity to nature, combined with the cozy atmosphere, made for an unforgettable getaway. I highly recommend this retreat to anyone looking to relax and reconnect with nature in a stunning setting.
My stay at the Rainforest Retreat in Franz Josef Glacier, New Zealand, was a truly memorable experience. The rooms are nestled in the heart of the rainforest, offering a refreshing breath of fresh air and a unique, tranquil environment. The woody cabin rooms were impeccably clean and well-maintained, providing all the basic amenities needed for a comfortable stay. The proximity to nature, combined with the cozy atmosphere, made for an unforgettable getaway. I highly recommend this retreat to anyone looking to relax and reconnect with nature in a stunning setting.
10
Bianca
Jun 3, 2024
·
Stayed 2 nights
Lovely surroundings, gorgeous room. The staff were fantastic, friendly and helpful, from reception to housekeeping to the restaurant and bar. Will definitely book again
Lovely surroundings, gorgeous room. The staff were fantastic, friendly and helpful, from reception to housekeeping to the restaurant and bar. Will definitely book again
6
julia
Mar 14, 2023
·
Aged units and appliances. Room smelled due to humidity and wood in the unit. No screens on windows and heat was too high so we had to open the windows to cool the room down which let bugs in. No freezer.
Aged units and appliances. Room smelled due to humidity and wood in the unit. No screens on windows and heat was too high so we had to open the windows to cool the room down which let bugs in. No freezer.
10
Cheryl
Jun 2, 2024
·
Stayed 1 night
Terrific place to stay. Friendly welcome. Our unit was very tastefully decorated. Very clean and well maintained. Highly recommend it, would have loved to stay longer.
Terrific place to stay. Friendly welcome. Our unit was very tastefully decorated. Very clean and well maintained. Highly recommend it, would have loved to stay longer.
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AI-generated summary based on recent guest reviews
Rooms
Modern, comfortable treehouse-style rooms with scenic views; higher-end options add private hot tubs. Some guests mention compact layouts, limited privacy or noise between units, and occasional lack of storage like hooks.
Related guest reviews
8
Paula
Jan 1, 2025
·
Stayed 2 nights
Our room had everything we needed - beds, small kitchenette and decent shower. The laundry facilities that accepted credit card were a huge bonus. The only problem was the noise - you can hear everything around you. Yes it was a busy period… but worth calling it out. Otherwise, good value for money in Franz.
Our room had everything we needed - beds, small kitchenette and decent shower. The laundry facilities that accepted credit card were a huge bonus. The only problem was the noise - you can hear everything around you. Yes it was a busy period… but worth calling it out. Otherwise, good value for money in Franz.
10
Curtis
Jun 25, 2023
·
Stayed 1 night
We had a very enjoyable stay in our treehouse room. Big & comfortable room.
We had a very enjoyable stay in our treehouse room. Big & comfortable room.
8
Isabel
Aug 20, 2024
·
Stayed 1 night
Modern, large, clean room with excellent facilities. A bit disappointed as we expected a view of the forest but it's just in a cul-de-sac with the other huts/lodges. Wouldn't sit outside as the other units look down on you (through some trees). Even though the rooms are excellent I think it's expensive for what you get - but perhaps that's just the area.
Modern, large, clean room with excellent facilities. A bit disappointed as we expected a view of the forest but it's just in a cul-de-sac with the other huts/lodges. Wouldn't sit outside as the other units look down on you (through some trees). Even though the rooms are excellent I think it's expensive for what you get - but perhaps that's just the area.
10
Shauna
Mar 15, 2025
·
Stayed 1 night
We absolutely loved our tree house and our stay. It’s a beautiful location and the room was fabulous. Very little detail was incredible. Heated floors and towel rack in the bathroom. The shower! The view of the mountains. The hot tub on the deck. The beds were so comfortable. Fabulous place all around.
We absolutely loved our tree house and our stay. It’s a beautiful location and the room was fabulous. Very little detail was incredible. Heated floors and towel rack in the bathroom. The shower! The view of the mountains. The hot tub on the deck. The beds were so comfortable. Fabulous place all around.
8
Szymon
May 9, 2025
·
Stayed 2 nights
Good place to stay in Franz Josef, not super expensive but the room we had wasn’t very big. We had problem finding parking space as we arrive late
Good place to stay in Franz Josef, not super expensive but the room we had wasn’t very big. We had problem finding parking space as we arrive late
10
Brian
Mar 6, 2025
·
Stayed 2 nights
Amazing deluxe rooftop room. Upgrade to 2 room room which had private hot tub. Rooms so spacious, had everything we needed for our two night stay. Wish it was longer.
Amazing deluxe rooftop room. Upgrade to 2 room room which had private hot tub. Rooms so spacious, had everything we needed for our two night stay. Wish it was longer.
10
SHUPING
Sep 23, 2024
·
Stayed 1 night
We had the pleasure of staying in the Rainforest Deluxe room, and I was truly impressed by how cozy and charming it was. The breathtaking mountain views and the serene forest surrounding the room made it feel like a peaceful escape. The room was thoughtfully equipped with everything I needed, including a small kitchen, which was a wonderful touch. The bed was incredibly comfortable, and I especially loved the large glass doors that allowed me to savor the gentle rain while enjoying my coffee. The location is also ideal, with the main street just a couple of minutes away, making it easy to explore. To top it off, there’s a fantastic restaurant right next door that served some of the most delicious food I’ve had in a long time. This stay was truly special, and I’ll cherish the memories of it.
We had the pleasure of staying in the Rainforest Deluxe room, and I was truly impressed by how cozy and charming it was. The breathtaking mountain views and the serene forest surrounding the room made it feel like a peaceful escape. The room was thoughtfully equipped with everything I needed, including a small kitchen, which was a wonderful touch. The bed was incredibly comfortable, and I especially loved the large glass doors that allowed me to savor the gentle rain while enjoying my coffee. The location is also ideal, with the main street just a couple of minutes away, making it easy to explore. To top it off, there’s a fantastic restaurant right next door that served some of the most delicious food I’ve had in a long time. This stay was truly special, and I’ll cherish the memories of it.
10
Gareth
Aug 6, 2023
·
Stayed 1 night
Nice themed hotel in Franz Josef. Room was huge with lots of walking space. Issue we had was there wasn’t any hooks or clothe rack for us to hang our clothes or jacket.
Nice themed hotel in Franz Josef. Room was huge with lots of walking space. Issue we had was there wasn’t any hooks or clothe rack for us to hang our clothes or jacket.
8
Dave
Jan 23, 2025
·
Stayed 1 night
Fantastic location with Kea flying around in the morning. A bit noisy from the backpackers but not late so no disturbance at night
Fantastic location with Kea flying around in the morning. A bit noisy from the backpackers but not late so no disturbance at night
10
Keddie
Mar 8, 2025
·
Stayed 1 night
The room was spacious. The hotel restaurant was pretty good.
The room was spacious. The hotel restaurant was pretty good.
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AI-generated summary based on recent guest reviews
Service
Staff are often friendly and helpful, with efficient check-in. Multiple reviews cite limited reception hours, missed follow-up, or uneven restaurant service.
Related guest reviews
6
Liz
Mar 27, 2023
·
Stayed 2 nights
Location and unit size. We had a unit for somebody with a disability so configuration was a bit different. That didn't bother us but toilet had leaking sound, tv control needed new batteries, and sheets while I think clean had what looked like blood spots on sheet and pillow cases. Also a cleaner accessed our room when we weren't there - changed cutlery and emptied bins, but bed unmade and towels not replaced. There were not instructions that this would take place, and unmade bed not made (if something was on it) and towels not replaced (if not on the ground). We didn't know this. Also door very hard to lock. Service - only place we have stayed in New Zealand where reception staff were gruff
Location and unit size. We had a unit for somebody with a disability so configuration was a bit different. That didn't bother us but toilet had leaking sound, tv control needed new batteries, and sheets while I think clean had what looked like blood spots on sheet and pillow cases. Also a cleaner accessed our room when we weren't there - changed cutlery and emptied bins, but bed unmade and towels not replaced. There were not instructions that this would take place, and unmade bed not made (if something was on it) and towels not replaced (if not on the ground). We didn't know this. Also door very hard to lock. Service - only place we have stayed in New Zealand where reception staff were gruff
4
Lawrence
Dec 8, 2022
·
Stayed 19,329 nights
1) Reception is closed before indicated check-in time. Struggled to figure who to approach and how to check in. 2) Unit parking lot was occupied by other client's vehicle, who shared they were told by hotel staff to park at our lot where they did not park at their own. Ridiculous 3) Included continental breakfast were replaced by breakfast basket, which were not informed in any form in advance.
1) Reception is closed before indicated check-in time. Struggled to figure who to approach and how to check in. 2) Unit parking lot was occupied by other client's vehicle, who shared they were told by hotel staff to park at our lot where they did not park at their own. Ridiculous 3) Included continental breakfast were replaced by breakfast basket, which were not informed in any form in advance.
8
Sheena
Dec 21, 2023
·
Stayed 1 night
We loved our stay and the property was amazing. Sadly we weren’t able to have dinner after 7.30pm or have breakfast in the restaurant as there was a function on which was extremely loud and went on for hours to not the evening. We would have appreciated being told about these restrictions when booking or at least prior to our arrival.
We loved our stay and the property was amazing. Sadly we weren’t able to have dinner after 7.30pm or have breakfast in the restaurant as there was a function on which was extremely loud and went on for hours to not the evening. We would have appreciated being told about these restrictions when booking or at least prior to our arrival.
2
Shannon
Dec 24, 2023
·
Stayed 1 night
This place was terrible. The hot tub was cracked and the jets hardly worked. Our toilet ran non-stop. We brought it to the staffs attention and we were told mnx would stop by. If it couldn’t be fixed they would move us. We returned and the front desk was closed for the night. The showers soaked the entire bathroom and there is no ventilation so the place stayed wet. The WiFi was intermittent. I would not recommend this place.
This place was terrible. The hot tub was cracked and the jets hardly worked. Our toilet ran non-stop. We brought it to the staffs attention and we were told mnx would stop by. If it couldn’t be fixed they would move us. We returned and the front desk was closed for the night. The showers soaked the entire bathroom and there is no ventilation so the place stayed wet. The WiFi was intermittent. I would not recommend this place.
10
Gavin
Mar 26, 2025
·
Stayed 1 night
Stayed here for one night to visit the glacier. Check in was quick and easy, tree lodge was perfect for our stay, had everything we needed and we ate and drank in Monsoon, where the food was lovely!
Stayed here for one night to visit the glacier. Check in was quick and easy, tree lodge was perfect for our stay, had everything we needed and we ate and drank in Monsoon, where the food was lovely!
10
Liz
Dec 30, 2024
·
Stayed 1 night
So many options for your stay here. Restaurant has fabulous food & the staff are super friendly & professional.
So many options for your stay here. Restaurant has fabulous food & the staff are super friendly & professional.
10
Beti
Dec 22, 2024
·
Stayed 1 night
The employees of the property were outstanding. Parry you're a gem. Helping out when my car wouldn't start. The property is clean and comfortable and close to all amenities. I would definitely recommend the Rainforest Retreat. Thank you guys.
The employees of the property were outstanding. Parry you're a gem. Helping out when my car wouldn't start. The property is clean and comfortable and close to all amenities. I would definitely recommend the Rainforest Retreat. Thank you guys.
2
Pam
Aug 19, 2023
·
Stayed 2 nights
Left a jacket behind accidentally upon check out. Reached out to the hotel via Expedia and also directly via email but there was no response at all. Reception closed at 6pm and basically self check in and zero attention to service provided.
Left a jacket behind accidentally upon check out. Reached out to the hotel via Expedia and also directly via email but there was no response at all. Reception closed at 6pm and basically self check in and zero attention to service provided.
10
Paula
Jun 27, 2024
·
Stayed 1 night
Friendly staff,warm clean room,great service, value for money,we will definitely be going back
Friendly staff,warm clean room,great service, value for money,we will definitely be going back
8
Ben
Nov 4, 2023
·
Stayed 2 nights
We had the deluxe 2br suite with hot tub. It was a marvelous property in every way, except for one. The service attitude was not up to what it could be. Housekeeping maids were delightful, but the front office was stressed and inflexible. Rushed at checkin. 10 am checkout but no later. No time for that last sunny morning hike. Our first night we were ignored for so long in the on-site Monsoons restaurant that we finally left without even being acknowledged by the tall waitress who passed our table countless times. We have never seen anything like this anywhere in the world. Everything else was wonderful, from the linens to the furnishings to the landscaping.
We had the deluxe 2br suite with hot tub. It was a marvelous property in every way, except for one. The service attitude was not up to what it could be. Housekeeping maids were delightful, but the front office was stressed and inflexible. Rushed at checkin. 10 am checkout but no later. No time for that last sunny morning hike. Our first night we were ignored for so long in the on-site Monsoons restaurant that we finally left without even being acknowledged by the tall waitress who passed our table countless times. We have never seen anything like this anywhere in the world. Everything else was wonderful, from the linens to the furnishings to the landscaping.
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AI-generated summary based on recent guest reviews
Location
Set in lush rainforest yet an easy walk to town, restaurants, and glacier activities, with mountain views noted. A few guests found wayfinding to rooms or parking confusing.
Related guest reviews
8
Birgit
Apr 11, 2025
·
Stayed 1 night
Das Zimmer war top und die Lage auch, sehr sauber und hatte alles was man braucht. Parken war nicht toll, da teilweise sehr eng. Es gibt Parkplätze da kann man gar nicht parken, man kommt weder rein und gar nicht mehr raus. Von großen Bussen wird dann noch die Zufahrt erschwert. Bis hin dass diese dann 15 Minuten den Motor laufen lassen, direkt unter den Fenstern der Gäste. Das geht gar nicht. Restaurant war etwas ungemütlich. Ansonsten große Anlage, viele junge Leute.
Das Zimmer war top und die Lage auch, sehr sauber und hatte alles was man braucht. Parken war nicht toll, da teilweise sehr eng. Es gibt Parkplätze da kann man gar nicht parken, man kommt weder rein und gar nicht mehr raus. Von großen Bussen wird dann noch die Zufahrt erschwert. Bis hin dass diese dann 15 Minuten den Motor laufen lassen, direkt unter den Fenstern der Gäste. Das geht gar nicht. Restaurant war etwas ungemütlich. Ansonsten große Anlage, viele junge Leute.
10
Nicola
Sep 8, 2024
·
Stayed 1 night
Beautiful accommodation which was very convienient to the local shops and restaurants
Beautiful accommodation which was very convienient to the local shops and restaurants
10
William
Apr 6, 2025
·
Stayed 1 night
Beautiful location
Beautiful location
10
David
Oct 23, 2024
·
Stayed 2 nights
Not easy to find room and parking was a walk to the room.
Not easy to find room and parking was a walk to the room.
10
Janet
Oct 26, 2023
·
Stayed 1 night
Perfect for a trip to see the glacier. It was shrouded in cloud the first day, but because we stayed so close, we were able to go back the following morning for a perfect (and quiet!) view.
Perfect for a trip to see the glacier. It was shrouded in cloud the first day, but because we stayed so close, we were able to go back the following morning for a perfect (and quiet!) view.
10
Gregory
Apr 24, 2023
·
Stayed 2 nights
The view of the glacier through the rainforest was very good! The area was very quiet, well appointed with practical amenities and a very short walk into town. The property had a full range of lodging options from camping up to luxury hotel room but the layout and the foliage made it seem like you were almost by yourself in the woods.
The view of the glacier through the rainforest was very good! The area was very quiet, well appointed with practical amenities and a very short walk into town. The property had a full range of lodging options from camping up to luxury hotel room but the layout and the foliage made it seem like you were almost by yourself in the woods.
8
John
Aug 15, 2023
·
Stayed 1 night
Lovely location close to town and restaurants and great staff.
Lovely location close to town and restaurants and great staff.
8
Steve
Nov 4, 2024
·
Stayed 2 nights
Great location and nicely appointed rooms although a little small
Great location and nicely appointed rooms although a little small
10
Mohanan
Nov 13, 2024
·
Stayed 1 night
very close to downtown & all the glacier tours & heli rides
very close to downtown & all the glacier tours & heli rides
8
Phil
Apr 4, 2025
·
Stayed 2 nights
Near to everything
Near to everything
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AI-generated summary based on recent guest reviews
Dining
Monsoon and the on-site bar receive many compliments for tasty, reasonably priced meals. Breakfast and availability are variable, with reports of closures, early cutoffs, or slow service.
Related guest reviews
4
Lawrence
Dec 8, 2022
·
Stayed 19,329 nights
1) Reception is closed before indicated check-in time. Struggled to figure who to approach and how to check in. 2) Unit parking lot was occupied by other client's vehicle, who shared they were told by hotel staff to park at our lot where they did not park at their own. Ridiculous 3) Included continental breakfast were replaced by breakfast basket, which were not informed in any form in advance.
1) Reception is closed before indicated check-in time. Struggled to figure who to approach and how to check in. 2) Unit parking lot was occupied by other client's vehicle, who shared they were told by hotel staff to park at our lot where they did not park at their own. Ridiculous 3) Included continental breakfast were replaced by breakfast basket, which were not informed in any form in advance.
8
Sheena
Dec 21, 2023
·
Stayed 1 night
We loved our stay and the property was amazing. Sadly we weren’t able to have dinner after 7.30pm or have breakfast in the restaurant as there was a function on which was extremely loud and went on for hours to not the evening. We would have appreciated being told about these restrictions when booking or at least prior to our arrival.
We loved our stay and the property was amazing. Sadly we weren’t able to have dinner after 7.30pm or have breakfast in the restaurant as there was a function on which was extremely loud and went on for hours to not the evening. We would have appreciated being told about these restrictions when booking or at least prior to our arrival.
10
Margaret
Sep 30, 2024
·
Stayed 2 nights
We had a beautiful room with views out to the deck and forest. Fantastic setting. Lovely staff. Only marked down slightly on facilities because spa wasn’t working. Ate in Monsoon both nights which was good food reasonably priced
We had a beautiful room with views out to the deck and forest. Fantastic setting. Lovely staff. Only marked down slightly on facilities because spa wasn’t working. Ate in Monsoon both nights which was good food reasonably priced
10
Deirdre
Apr 23, 2024
·
Stayed 1 night
Super fun treehouse vibe in the rainforest with a very good restaurant adjacent. Highly recommend.
Super fun treehouse vibe in the rainforest with a very good restaurant adjacent. Highly recommend.
10
Robert
Mar 2, 2025
·
Stayed 1 night
Luxury rainforest rooms very good Only improvement needed is the buffet breakfast and allowing guests to log into Amazon/netflix on the TV
Luxury rainforest rooms very good Only improvement needed is the buffet breakfast and allowing guests to log into Amazon/netflix on the TV
10
Gavin
Mar 26, 2025
·
Stayed 1 night
Stayed here for one night to visit the glacier. Check in was quick and easy, tree lodge was perfect for our stay, had everything we needed and we ate and drank in Monsoon, where the food was lovely!
Stayed here for one night to visit the glacier. Check in was quick and easy, tree lodge was perfect for our stay, had everything we needed and we ate and drank in Monsoon, where the food was lovely!
10
Liz
Dec 30, 2024
·
Stayed 1 night
So many options for your stay here. Restaurant has fabulous food & the staff are super friendly & professional.
So many options for your stay here. Restaurant has fabulous food & the staff are super friendly & professional.
8
Ben
Nov 4, 2023
·
Stayed 2 nights
We had the deluxe 2br suite with hot tub. It was a marvelous property in every way, except for one. The service attitude was not up to what it could be. Housekeeping maids were delightful, but the front office was stressed and inflexible. Rushed at checkin. 10 am checkout but no later. No time for that last sunny morning hike. Our first night we were ignored for so long in the on-site Monsoons restaurant that we finally left without even being acknowledged by the tall waitress who passed our table countless times. We have never seen anything like this anywhere in the world. Everything else was wonderful, from the linens to the furnishings to the landscaping.
We had the deluxe 2br suite with hot tub. It was a marvelous property in every way, except for one. The service attitude was not up to what it could be. Housekeeping maids were delightful, but the front office was stressed and inflexible. Rushed at checkin. 10 am checkout but no later. No time for that last sunny morning hike. Our first night we were ignored for so long in the on-site Monsoons restaurant that we finally left without even being acknowledged by the tall waitress who passed our table countless times. We have never seen anything like this anywhere in the world. Everything else was wonderful, from the linens to the furnishings to the landscaping.
10
Keddie
Mar 8, 2025
·
Stayed 1 night
The room was spacious. The hotel restaurant was pretty good.
The room was spacious. The hotel restaurant was pretty good.
8
Rosiemay
May 5, 2023
·
Stayed 1 night
We really enjoyed the relaxing & peaceful vibe around the accommodation. The room was really lovely and having an on-site restaurant was great too!
We really enjoyed the relaxing & peaceful vibe around the accommodation. The room was really lovely and having an on-site restaurant was great too!
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AI-generated summary based on recent guest reviews
10
Luke
3 weeks ago
·
Stayed 1 night
This place is stunning. The treehouse 2 BR cabin is amazing, with beautiful furnishings and everything you need. The hot tub on a cold spring night was a treat. Beautiful trees & foliage surround each cabin, so you feel like you're in a private, secluded spot.
This place is stunning. The treehouse 2 BR cabin is amazing, with beautiful furnishings and everything you need. The hot tub on a cold spring night was a treat. Beautiful trees & foliage surround each cabin, so you feel like you're in a private, secluded spot.
10
Monique
Jun 7, 2026
·
Stayed 1 night
Very cool and quaint resort, many types of rooms, great locations and wonderful staff. Gecko Cottage was adorable, Monsoon’s was awesome for dinner.
Very cool and quaint resort, many types of rooms, great locations and wonderful staff. Gecko Cottage was adorable, Monsoon’s was awesome for dinner.
10
Mindy
Feb 24, 2026
·
Stayed 2 nights
Gorgeous accommodations with an incredible view and convenient, walkable location. I loved everything about this stay (except that it wasn't long enough). The amenities were well-appointed, the bed super comfortable, and the staff were friendly and efficient.
Gorgeous accommodations with an incredible view and convenient, walkable location. I loved everything about this stay (except that it wasn't long enough). The amenities were well-appointed, the bed super comfortable, and the staff were friendly and efficient.
10
Thi Bang
Dec 9, 2025
·
Stayed 2 nights
We got an upgrade to one of the tree house which was fabulous! The room was spacious and we had everything we needed in the kitchen. The hot tub in the balcony was an absolute treat! Would defo go back if we can!
We got an upgrade to one of the tree house which was fabulous! The room was spacious and we had everything we needed in the kitchen. The hot tub in the balcony was an absolute treat! Would defo go back if we can!
10
Elizabeth
Nov 9, 2025
·
Stayed 3 nights
The gardens were beautiful and the shower with its big rainfall head and hand held option in grey stone large area was fabulous. The upgrade to a brand new room was also appreciated. The shared kitchen is very well equipped , clean with nice crockery and has a good vibe with it being a friendly hub involving people from all around the world and of all ages gathered to prepare a variety of cuisines. The restaurant on site is also a plus. The hot tub and sauna were also a bonus. Its location is grand too.
The gardens were beautiful and the shower with its big rainfall head and hand held option in grey stone large area was fabulous. The upgrade to a brand new room was also appreciated. The shared kitchen is very well equipped , clean with nice crockery and has a good vibe with it being a friendly hub involving people from all around the world and of all ages gathered to prepare a variety of cuisines. The restaurant on site is also a plus. The hot tub and sauna were also a bonus. Its location is grand too.
Property Policies
Check-in instructions
Everything you need to know for a smooth check-in.
Check-in
Check-out
From 15:00 to 22:00
Before 10:00
Good to know
Additional policies and info about this property.
FAQs about Rainforest Retreat
Is parking available at the property?
Complimentary parking is available on-site for guests.
Is breakfast offered at the hotel?
A delicious on-site breakfast is available each morning.
What are the check-in and check-out times?
Check-in is from 2:00 PM to 10:00 PM, and check-out is by 10:00 AM. Early or late check-in/check-out may be available upon request.
What accessibility features does the property have?
The property offers step-free entrances and wheelchair-accessible facilities in public areas, ensuring comfort for guests with disabilities.
Where is the property located?
The hotel is situated in Franz Josef Glacier, within a national park. It is close to attractions such as Waiho Hot Tubs and Glacier Hot Pools, and is surrounded by natural beauty, including the Westcoast Wildlife Centre.
Does the property have a swimming pool?
The hotel features hot tubs and a sauna, providing relaxing options for guests.
Are children allowed at the property?
Children are welcome at the hotel, with no age restrictions for staying.
Have a question?
Instant AI responses are based on hotel information
Prices for upcoming dates
October 2026
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November 2026
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-10-21: NO DATA
- 2026-10-22: 36.86917638552094USD
- 2026-10-23: 35.225684206104276USD
- 2026-10-24: 36.36522256547928USD
- 2026-10-25: 35.225684206104276USD
- 2026-10-26: 37.364706935237884USD
- 2026-10-27: 35.04689729738045USD
- 2026-10-28: 48.67402593564987USD
- 2026-10-29: 40.763436589618685USD
- 2026-10-30: 36.245272285575865USD
- 2026-10-31: 39.643890656913754USD
- 2026-11-01: 58.896066805683134USD
- 2026-11-02: 55.497448434345245USD
- 2026-11-03: 73.61008622373963USD
- 2026-11-04: 61.15514681764603USD
- 2026-11-05: 55.497448434345245USD
- 2026-11-06: 42.92255874834824USD
- 2026-11-07: 80.4073229664154USD
- 2026-11-08: 63.414231109725954USD
- 2026-11-09: 67.95238784043885USD
- 2026-11-10: 67.95238784043885USD
- 2026-11-11: 42.92255874834824USD
- 2026-11-12: 127.65291548318481USD
- 2026-11-13: 82.6664029783783USD
- 2026-11-14: 64.55376518898392USD
- 2026-11-15: 77.00870459507752USD
- 2026-11-16: 82.6664029783783USD
- 2026-11-17: 62.29468517702102USD
- 2026-11-18: 71.35100621177673USD
- 2026-11-19: 79.2677846070404USD
- 2026-11-20: 77.00870459507752USD
- 2026-11-21: 64.55376518898392USD
- 2026-11-22: 80.4073229664154USD
- 2026-11-23: 75.86916623570251USD
- 2026-11-24: 74.74962458311462USD
- 2026-11-25: 73.61008622373963USD
- 2026-11-26: 64.55376518898392USD
- 2026-11-27: 82.6664029783783USD
- 2026-11-28: 159.37524257398985USD
- 2026-11-29: 72.47054786436462USD
- 2026-11-30: 84.92549155057526USD
- 2026-12-01: 92.86226665262603USD
- 2026-12-02: 75.86916623570251USD
- 2026-12-03: 79.2677846070404USD
- 2026-12-04: 79.2677846070404USD
- 2026-12-05: 87.20455970909119USD
- 2026-12-06: 86.06502134971619USD
- 2026-12-07: 86.06502134971619USD
- 2026-12-08: 64.55376518898392USD
- 2026-12-09: 75.86916623570251USD
- 2026-12-10: 78.12825480789947USD
- 2026-12-11: 61.15514681764603USD
- 2026-12-12: 88.32410992191315USD
- 2026-12-13: 98.51996503592682USD
- 2026-12-14: 78.12825480789947USD
- 2026-12-15: 88.32410992191315USD
- 2026-12-16: 78.12825480789947USD
- 2026-12-17: 61.15514681764603USD
- 2026-12-18: 78.12825480789947USD
- 2026-12-19: 92.86226665262603USD
- 2026-12-20: 67.95238784043885USD
- 2026-12-21: 205.28542145539856USD
The front desk is open daily from 9:00 AM - 6:00 PM. If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation. The front desk is staffed during limited hours. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 18 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards and debit cards; cash is not accepted
- Cashless transactions are available
- This property allows pets in specific rooms only. Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation.
- Cashless payment methods are available for all transactions.
Popular amenities
Parking
Restaurant
Hot Tub / Jacuzzi
Sauna
Non-Smoking Rooms
Tour Desk
General
Restaurant
Non-Smoking Rooms
Sauna
Hot Tub / Jacuzzi
Picnic Area/Tables
Family Room
Parking
Parking
Free Parking
Activities
Outdoor Fireplace
Outdoor Furniture
Terrace
Services
Tour Desk
Luggage Storage
Self Laundry
Internet
Free Wi-Fi