Homewood Suites by Hilton Buffalo/Amherst

First floor was under construction. They set off the fire alarms at 8 am Saturday morning. Work men all over the hallways. When we arrived they didn’t have the room we reserved with a king bed. Told us they only had a room with queen beds. We were not happy. The receptionist told us the guest laundry was closed and offered no alternatives. The receptionist the following day gave us a preprinted sheet with local laundromats.

Experience was good. Pool nice and clean, plenty of pool towels, hot tub was good also. Breakfast had plenty of options for adults, not very many kid options though. Staff was friendly and helpful. Room was clean and spacious to accommodate a larger family.

Staff was great and clean rooms

The pool and hot tub were great and the outdoor lounge area was nice! In the summer or would be really nice to grill and relax by the fire pit!

Arrived to learn hotel had no running water, boiler offline. Not able to wash hands, flush toilets, etc. Pool was also out of service. Assigned room that was significantly outdated - sagging mattress, broken shower head, beat up furniture. Changed to different room. Front desk staff were indifferent about issues because I booked through Expedia.