哈里斯堡赫爾希皇冠假日飯店 IHG 旗下飯店

There were elevator issues all weekend. Sometimes you had to wait twenty minutes just to get to your room

The hotel is pretty weathered and could use some updates. The water machine in the gym was not working. The room had damp carpets as if it was just cleaned and smelled a bit musty. The hotel was fine as it was priced very affordably for an overnight stay.

I was disappointed there was no ice in the ice machine and the copy machine was not working in the business room or front desk. I was unable to have a copy of a paper for my meeting. Loved having the pool there and the walking distance to the capital.

Convenient downtown location with onsite parking. Parking is valet only, at the posted rate for the property. Getting your vehicle was easy and quick when it was needed. In and out privileges. Clean and modern room, friendly staff.

2 of 3 treadmills were inoperable

Served its need but nothing special. We knew we had no complimentary breakfast so we brought items to warm up In the room. But no microwave in room. Parking was a chore. Just pay to park but the hotel should comp the cost.

Great hotel/ Good service. Pool is good size for kids. The only annoying part is you only had valet to choose from. Staff sometimes would sit and chat while you waited for your car. Most were nice. I would not stay there again due to the valet parking.

The pool was not heated. Dont say its heated if its not. What a waste

Overall the stay was okay! The ice machines didn’t work on my floor so I checked a different floor and those didn’t work either so I went downstairs to report it and a staff member told me to go check another floor, but another staff member decided to give me ice from the Starbucks counter. There was no microwave in the rooms, it was only one downstairs. I feel like to rooms are too expensive for you not to have everything you need in them! And the staff are giving you the runaround about everything. Last but not least housekeeping didn’t come to clean the room until 3:00 or 4:00 in the afternoon. By that time we were back from shopping and wanted to take a nap.

The only issue with this hotel is that its valet only when you want to leave they go get your car but you’re waiting in a long line of people waiting for cars. It’s worse when you return your car it’s so backed up you have a to wait in a line in the street to het your car in. The problem in the evening is there is only one person running the valet. He was doing the best that he could not his fault. Hotel needs to look at more efficient ways to correct the problems with the valet area. For this reason we won’t stay here again.

Bedroom and bathroom could have been way cleaner. There were black spots all over the bathroom tub and they said they would clean it but did not. The room smelled bad as well. It was clearly an old smoker’s room. There were stains on the wall as well. Sheets were not comfortable.

Dirty. Semen on chair. Smelled like puke. We immediately left. $200 a night? More $49 a night value.

My mom and I stayed in room 922, where the room had a fantastic view of the buildings, church, and the park/river across the way. The room was clean, and did not have any gross hairs on the sheets, pillows, or in the bathroom. The fridge worked excellent, the heating and cooling worked great, and the TV with channels worked very well! There is no parking lot, but there is valet parking, and trust me, you will want to use it! The valet parking is $25 a night, but your car is protected and is kept safe, while on the street, you pay via a app or a website, and have to keep adding more hours as you go. There’s also homeless in the area that seem harmless, but, it’s better to have your car in valet than be possibly broken into. The valet parking guys are great, and wonderful too- especially Gerald (I believe that was his name) he went above and beyond, and was so helpful!

Guest services staff excellent, valet parking highly recommended and the staff is excellent. Housekeeping for bathroom areas need more attention - it was obvious that the shower, floor, and sink areas were not cleaned before my stay. Otherwise, it is an excellent hotel and convenient for downtown stays.

The bathroom of our room had a nasty smell to it. There was mold, or what looked like mold, growing on the grouting. Our teen-aged son said he wasn't going into the shower because he didn't have his Crocs with him. The elevators smelled as if someone had defecated in at least one of them. Overall, not a good experience.

My stay was not bad. Check in was super easy and friendly. The rooms are a bit dated. The cleanliness of the bathroom, not good. Needs a deep cleaning. Woke up to a cockroach staring at me on the bathroom floor. I will not be staying here again. Also, plan on another $25/day for parking.

Location is great. It would be helpful if cleaning were a priority. Towels were stained. Bedding was stained/musty. Shower walls and floor were grimy, something a good disinfecting scrub and bubbles reagent would fix. There needs to be more attention to detail and meticulousness around cleaning. It was quite disappointing as my hopes were quite high because check-in staff were great and so was the valet attendant. Housekeeping could benefit from some refresher training and the hotel should probably replace all towels!

I had an awful experience at this hotel. I checked in excited for a relaxing stay, but things quickly took a turn for the worse. The room appeared fine at first glance, but the next morning I woke up with multiple itchy bites all over my body. After a closer look, I realized they were from bed bugs! This is not something I expected to deal with at a supposedly "quality" hotel.

The room wasn’t the cleanest

Filthy. Had to change out of first room bc it was so moldy and had several layers of dust on all surfaces and a filthy AC unit. Second room was cleaner but AC didn't work properly and bathroom still had mold all over it. Luckily stay was for one night and we didn't need to use the shower. The hotel is run down and lacks upkeep and cleanliness.

The room is small, and the chair is frayed.

Rooms are clean, comfy. A bit dated. TV didn’t work but I wasn’t there to watch tv. Overall, a nice place and no doubt stay again.

Wallpaper is falling off the wall. Draws won't stay shut on the cabinet. Tv is smallest I've had in a room

The room was good, but two factors made it shabbier than desired: the vinyl office chair had stuffing coming out of the cushions, and the faux brass lamps were very dated , rusting and staining the surfaces of the furniture.

The location of this hotel is the primary reason we stayed here. We did a race at City Island. The room was comfortable and clean. Main gripe is the paper thin walls between rooms. We could hear the next room talking in the AM, and that means, they could hear us. Second time we stayed here. First time the we stayed, the walls seemed much better. Location is key, as well as the $25 valet.

Thin walls

Heating unit was so loud, it was hard to sleep.

The room was clean and fine except for the HVAC system. You either had to have the heat on full blast or else the air came on. Spent the whole night alternating between hot and cold.

Great bed and shower, not the best climate control with both wall thermostat and under window unit. Overall a good place to stay downtown.

Hotel was fine. AC in room was very noisy. Nice choice of places to eat downtown, better than I remember. although we miss the culinary school restaurant that was there pre-COVID.

Little disappointed with the staff handling the cars . We were loading our bag after check out and the car was so much away from the drive way. The staff was yelling and threatened us he will take the car and move it away. I would like the hotel management to review the CCTV if any to witness what happened july 19 morning after our check out. I believe the hotel guest should be treated with respect and thing handled more diplomatically.

Everyone was great and the service was amazing

AC didn’t work, coffee machine didn’t work. Also was charged a dinner fee that we did not have. It was taken off but I feel like you should show proof first before charging a room

Very attentive staff

Terrible…needed to visit the front desk 3Xs to check in due to a bad reader and the manager and front desk people were rude…my 2X at the desk no apology but she said “you have the honor of see me”.

Check in system was broken and the whole room assignment was messed up. It brought us long wait, and wrong room assignment multiple times. Will not stay here again.

Every staff member here was exceptionally courteous and helpful.

Went to have dinner by myself in the bar area. Sat for about 30 minutes without any service. Ended up back in my room with room service. Bartender attended on everyone but myself.

The rooms are too small, and we had to wait nearly one hour before we could check in. The staff was not prepared for the amount of quest children included. I have stayed at high-end hotels for the amount charged for the one-night stay. However, I would never utilize that facility again. The valet and cleaning staff were nice, however, overworked and under staffed.

Staff was friendly. The hotel and room were clean. Our wall thermostat wasn’t working. They sent maintenance up immediately to repair the issue. The valet team was kind, helpful and they were swift with getting our car. We did not try the hotel bar or restaurant. Otherwise it would be nice if the hotel offered free parking to their guests or a discounted rate for parking. Otherwise, I would absolutely stay again.

Great hotel in a not so great area. Lots of homeless around in a city atmosphere but doesn’t seem unsafe.

Great spot downtown. Stayed here for a concert at the riverfront. Quick two block walk to concert venue.

Check in was seamless. Very courteous staff. Very clean room. Walking distance to plenty of different foods and entertainment choices.

There were motorcycles and loud souped up cars all thru the night. At 3 am, they were still at it. The noise was horrible and we didnt gwt much sleep, even on the 8th floor.

Comfortable hotel, clean, conveniently located.

The hotel and staff were great. The area is definitely full of poverty, homeless and druggies. Not a safe place to walk around at night.

Great location! Nice staff

Great town in the daylight but 2nd Street is dangerous after dark, be weary of your surroundings.

Heart of downtown. Convenient location!

Homeless people sleeping across the street from hotel and loud ambulance

the room was good. they didn't have buffet breakfast on the weekend. that was disappointing

The room was comfortable, but no smart TV. When I got there the room temperature was 76 degrees. They sent the maintenance immediately to fix the problem. We had dinner at the restaurant and it was a nice surprise, excellent food! Breakfast was a hit as well. The staff was great!

the hotel is lovely, clean, great location. there are major issues with the breakfast. No buffet, service was very bad. we had to ask twice for our entrees - after a half hour

It was a very nice hotel. I loved the bar/ restaurant on site. The breakfast was very good. I wished the Starbucks stayed open later than 11am. The only downsides were it was absolutely freezing in the lobby, and there was only one microwave in the lobby for the entire hotel. I’ve never seen that before and for that alone I wouldn’t stay here again. We always bring left overs back to the room and nobody wanted to go from the 8th floor all the way to the lobby if we wanted to eat at 1am or whatever time. The staff was great and very friendly though.

Good stay at Crowne Plaza, no issues with a late check-in and early check out. Hotel staff was friendly and enjoyed the food from the restaurant after a long day of driving.

Pricey for an average hotel but otherwise no deal breaker complaints. I do not recommend the restaurant there for other than breakfast.

Booked here because weather was to be bad and they have a pool which was very nice and it had places to eat at the restaurant only to find out they closed the restaurant down early and had no food. But the room was nice.

The hotel was very nice the staff was excellent. The only complaint is the they are under staffed. Not enough people working in the cocktail lounge or the restaurant.

Went to have dinner by myself in the bar area. Sat for about 30 minutes without any service. Ended up back in my room with room service. Bartender attended on everyone but myself.

Understaffed at the am buffet. The team that was there was running crazy. They did their best and i appreciated it.