哈里斯堡英迪格飯店 - 赫爾希IHG 旗下飯店

I had a generally positive stay here, but a few negatives marred the experience. I enjoyed the clean, modern feel of the decor, the onsite restaurant, comfortable bed and proximity to several decent eateries. On the first night I stayed, the hotel was very quiet and I slept well. I also ate dinner at the onsite restaurant, which was adequate. (Breakfast is an additional charge and seemed to be a problem for many guests without vouchers.) For the remaining nights of my stay, MANY pre-teen children checked in. They ran around the halls of the hotel until the wee hours. At one point I even received a prank call at 3am on the hotel phone. The front desk did nothing. The disruptions were not welcomed as I was there for business and needed to sleep. Also, the TV remote did not work and looked very old, as was the window AC unit that blew cold air directly on the bed all night. The gym was well equipped but the ellipticals were not working. I also noticed there was a lack of sanitizing spray & paper towels there to wipe down equipment before/after use. Finally, the outdoor pool was tiny for a hotel of this size, which made it not practical to relax in as said children were in it all day/evening. Parking was free and plentiful and the location was convenient to Hershey, to my business location and to the airport. All in all, not a terrible stay but I'm not sure I'll choose this hotel again when I visit Harrisburg in the future.

Web site said free airport shuttle. Didn’t say there were specific hours. I needed a shuttle at 4:15 am and had to call a taxi. Hotel didn’t offer to compensate or anything.

Absolutely wonderful hotel!! Staff was just fine but the room was exceptional! Super clean. Really comfortable beds. Nice shower etc. Plenty of parking. Would absolutely stay here again!!

I’m not a 1-star reviewer, normally. But I feel strongly about this particular experience and know that other travelers need to know why I left 1 star. I filtered my hotel search by “hotel shuttles included”. It’s purely they reason I go the night before I fly. Upon arriving Thursday evening, the sweet lady at the desk told me the shuttle was 8am-8pm. Which is much later than most early flights. However, I took an uber and went about my business. Upon returning on Tuesday, I called from the airport and requested the shuttle at 12:32pm. She called me back a few minutes later and said the shuttle was under maintenance, I would have to uber. I asked about them sending a car for me, she declined. So I paid for another uber and she I got back, I spoke to the manager about all of this-the way a complaint should be handled. However-she informed me that because I booked through a 3rd party site, there’s nothing she can do. I explained that I paid for the hotel with the assumption that the advertised hotel shuttle was included and now I had an additional $43 in fees..and asked for part of my uber fees to be compensated, or even a voucher for a future hotel stay. “There’s nothing we can do” I said “ok, I imagine you’re management company will care about the review letting others know you aren’t able to perform the duties advertised”. She said “now that you’ve threatened that, I will be contacting Expedia and other 3rd party sites to block your reviews”. Won’t be staying here again.

The staff at Indigo are great, most of my stars go to them. The hotel is mid at best, quite noisy at night, and a lot of kids running around screaming day and night. Dont come here if you’re looking for a peaceful stay. The person beside in the room beside us had their tv up so loud we could hear every word and booming bass. After multiple calls to front desk they finally handled it. Hate to be that person but we needed some sleep. The gym was good but the floor is so slippery I almost slipped and fell multiple times. Two single towels with none for the floor made showering tough for two adults with waist length hair. I probably wouldn’t stay here again but might stop by to say hi to the staff who are doing their best.

One elevator wasn’t operational, never changed our linens, and guests or housekeeping left dirty linen in the hallways. Receptionists were very nice and the rooms themselves were decent.

One night stay was good . Very early Shuttle was excellent. Food in cafe was descent . The hotel was convenient and served the purpose. I would book there again. The early shuttle to the airport is what I appreciated most and Brandon ,the desk clerk was professional and cordial .

Fix the elevator please.

All in all good experience. Family of 5 from Long Island ny. Hershey all day 7 hours… crashed her for the night before going back home Sunday… nice pool it was heated / warm … fire pit was a plus… staff was very friendly and accommodating. Room were clean. Lobby too. Parking was easy… nice restaurants and stores near by.

The outdoor pool space was great. No one at desk for check in had to search for someone to help us. Floors were very dirty.

The check in staff was friendly and efficient. The property was clean overall. The elevator floors were pretty gross looking but overall the hotel was clean. Hotel room was clean, smelled fresh and was in overall good shape.

Room! We were given a room Went to it the door was open And the room wasn’t cleaned. Went back downstairs was given another room Go to that room had a hanger on the door says do not disturb go into that room anyways And that room wasn’t cleaned either! Go back downstairs for the third time have to wait for the clerk to call her manager. Not sure why.. Findlay given third room after they were going to downgrade our room. But then didn’t.

Overall property is run down and common areas and rooms are dirty. Had room on the 2 nd floor and very loud guests in other rooms and out at the pool till late at night.

Room was clean and modern. Staff was very friendly..highly recommend!

The Staff in the lobby was not overly welcoming upon check in. Only one of two elevators were working during our stay. Air conditioning was not working in t areas outside the elevators or hallways of the hotel as the always were dirty and musty and hot. The room was in fair condition, as there were large scrapes and gouges out of the wall. There was hair on the bathroom toilet upon check in.

Absolutely wonderful hotel!! Staff was just fine but the room was exceptional! Super clean. Really comfortable beds. Nice shower etc. Plenty of parking. Would absolutely stay here again!!

Not a great experience, place was very unclean Spider webs in every corner of the room not to mention actual spiders and other insects roaming around freely. Luckily I was there for one night.

Clean, modern room. Comfortable. Relaxing.

Everything was fine but I felt that the pet policy was a bit strict and the $75 fee was a little much. Our dog is far more chill and quiet than most kids! Aside from that the room was fine but then we pulled the covers back and there was a big footprint on our sheets (see photo). All in all not the best place I’ve ever stayed but also not the worst by any means.

The outdoor pool space was great. No one at desk for check in had to search for someone to help us. Floors were very dirty.

Pretty nice hotel. Good area not far from airport but they do want to charge $15 for what most others give for a free breakfast. The room smelled musty and the change filter light on the A/C unit was on,

Although this property was more expensive than others in the area, the photos looked great, and the reviews were very good. It did not meet expectations. The beds were uncomfortably soft, the TV stopped working, and the window shade was broken.

Units for heat or ac didn’t work. Children screaming all hours of the night on the floor I was on making it hard to sleep and inconvenient

No refrigerator in room

Clean, modern room. Comfortable. Relaxing.

We were in the room right next to elevator shaft and it was very very creaky and loud.

Great decor, staff and large rooms.

A spacious room with a decent bed and a big shower. Parking was easy and so was checking in.

The room was excellent besides thin walls. The staff were nice.

This is my 2nd time staying here. It is a beautifully designed hotel. Beds are mid soft/firm. Linens are soft and comfortable. Bathroom is modern..shower no tub. Body wash provided is really nice. IF you have 4 people staying the room may feel small. Beds are close to one another. The one major design flaw is the placement of the air conditioner. Floor unit is very close to the bed (in a 2 bedded room) and the air vents right onto you while you are sleeping. The AC does not cool the room efficiently. If you like it cool when you sleep this is definately not the hotel for you. The outdoor pool is very chic and relaxing and very nice. For the price overall this hotel is a great choice.

The only was our rooms were not clean nobody came to clean them up the two days we were there

Very friendly and helpful staff.

Was a great night, clean, front desk staff were friendly… my only complaint would be the housekeeping staff started knocking and came straight in our room at 8am. He said, “housekeeping, it’s time to check out!” We were still sleeping. We weren’t planning to check out until closer to check out. He knocked again at 9:45am. Checkout wasn’t until 11am, so I didn’t like that start to our morning being awakened with a guy in our room.

Check-in was easy, the gentleman that checked us in was friendly, professional and super helpful. Would definitely recommend ☺️

Great friendly staff!

I’m not a 1-star reviewer, normally. But I feel strongly about this particular experience and know that other travelers need to know why I left 1 star. I filtered my hotel search by “hotel shuttles included”. It’s purely they reason I go the night before I fly. Upon arriving Thursday evening, the sweet lady at the desk told me the shuttle was 8am-8pm. Which is much later than most early flights. However, I took an uber and went about my business. Upon returning on Tuesday, I called from the airport and requested the shuttle at 12:32pm. She called me back a few minutes later and said the shuttle was under maintenance, I would have to uber. I asked about them sending a car for me, she declined. So I paid for another uber and she I got back, I spoke to the manager about all of this-the way a complaint should be handled. However-she informed me that because I booked through a 3rd party site, there’s nothing she can do. I explained that I paid for the hotel with the assumption that the advertised hotel shuttle was included and now I had an additional $43 in fees..and asked for part of my uber fees to be compensated, or even a voucher for a future hotel stay. “There’s nothing we can do” I said “ok, I imagine you’re management company will care about the review letting others know you aren’t able to perform the duties advertised”. She said “now that you’ve threatened that, I will be contacting Expedia and other 3rd party sites to block your reviews”. Won’t be staying here again.

I’ll update later, but in case you’re thinking about booking this hotel, please save yourself the headache. So far, we’ve been given a dirty room, had someone try to get into our room (with keys provided by the front desk), and been charged for our room PLUS another random person’s room. We’re thankful our credit card company flagged the charges and let us know!! Of course, no one at the front desk is helping or taking responsibility. They just state to call the manager on Monday.

The front desk worker Tynisa went out of her way to make our stay comfortable. She was terrific!

Having a hard time with the management at this property. I had cancelled one booking with another 3rd party reservation system and rebooked through Expedia because less expensive. Got to the hotel excited to rest up and use amenities with my son, only to find out that i was booked for 2 rooms. The lady at the front desk called her manager and explained that I had a confirmed cancellation email and he was not sympathetic at all. The SAD part is that he didn't even talk to me. He just told the front desk clerk to give me the General Manager's business card and to reach out to her on Monday- and he just hung up. I have since reached out to the other 3rd party about the cancellation and they have also attempted to reach the General Manager. I have been trying to reach her and it's been a week- no reply. I tried my best to shield my young son from this stress during our stay- he even suggested that we bring our fam back to this hotel and hit up Hershey. I just smiled (because it really is a nice hotel, but how unprofessional can you get?). I wish I got the name of the lady at the front desk- she really felt for me. It's really crazy that the fact I booked through a 3rd party that management was/is so unwilling to help me. I guess I need to be a VIP or premier with IHG for them to be willing to engage with a guest.

The hotel was loud and rowdy. Worst night of sleep ever. We called the front desk to complain and let them know we didnt sleep and nothing was done. Our neighbors in the room next door were very loud all night til about 8am. The breakfast was not very good either. Otherwise, the hotel was very clean and comfortable.

Quick business day. Staff was accommodating and pleasant location was convenient to the highway. I would definitely recommend.

Friendly, clean, easy to get to from the airport, plenty in the area

Close to main highway, Hershey Park, and Harrisburg. Check in was great, dining was exceptional and nearby shopping.

This property is a great option for anyone visiting the local entertainment attractions!

Decor was very beautiful! Very clean and comfortable. The staff was very pleasant. It is very close to Hershey Park and it was priced extremely well.

Properly is conveniently located near major highways and shopping.

The hotel is clean, perfect location, and affordable. I was very satisfied.

Quick check in , friendly staff, room was very clean and comfortable.. location is decent

Excellent. Excellent. Excellent. There's nothing negative I can say about this place. Best hotel compared to even the biggest brands. Staff is amazing. Some people might have an issue that the rooms don't have a cooler or microwave but not for me. A microwave is available in the lobby. Super comfortable beds and the shower, OMG, Felt like a waterfall. They even have bikes you can borrow. All the food you can eat all around the hotel. All walkable. I can keep going.

All in all good experience. Family of 5 from Long Island ny. Hershey all day 7 hours… crashed her for the night before going back home Sunday… nice pool it was heated / warm … fire pit was a plus… staff was very friendly and accommodating. Room were clean. Lobby too. Parking was easy… nice restaurants and stores near by.

I had a generally positive stay here, but a few negatives marred the experience. I enjoyed the clean, modern feel of the decor, the onsite restaurant, comfortable bed and proximity to several decent eateries. On the first night I stayed, the hotel was very quiet and I slept well. I also ate dinner at the onsite restaurant, which was adequate. (Breakfast is an additional charge and seemed to be a problem for many guests without vouchers.) For the remaining nights of my stay, MANY pre-teen children checked in. They ran around the halls of the hotel until the wee hours. At one point I even received a prank call at 3am on the hotel phone. The front desk did nothing. The disruptions were not welcomed as I was there for business and needed to sleep. Also, the TV remote did not work and looked very old, as was the window AC unit that blew cold air directly on the bed all night. The gym was well equipped but the ellipticals were not working. I also noticed there was a lack of sanitizing spray & paper towels there to wipe down equipment before/after use. Finally, the outdoor pool was tiny for a hotel of this size, which made it not practical to relax in as said children were in it all day/evening. Parking was free and plentiful and the location was convenient to Hershey, to my business location and to the airport. All in all, not a terrible stay but I'm not sure I'll choose this hotel again when I visit Harrisburg in the future.

When we got there the staff upfront was on her phone with a call on speaker. It felt like we were interupting a call. Overall it was a clean and nice stay. We were under the impression that there was a complementary breakfast and there was not

Pretty nice hotel. Good area not far from airport but they do want to charge $15 for what most others give for a free breakfast. The room smelled musty and the change filter light on the A/C unit was on,

The staff was amazing in the restaurant. The food was excellent also. Highly recommend this hotel for any stays in Harrisburg or Hershey area.

Staff was excellent, room was clean and the bed was comfortable. Restaurant on site was a plus.

Large, clean rooms. Friendly staff. Restaurant on premises.

Mediocre service, limited food availability at restaurant

Place was just a layover. Really surprised BF wasn't included with stay. I mean a cereal and banana too much to ask for?

Quiet hotel. Nothing special. Breakfast is very average.

Lovely place breakfast not the best bartender needs a little more practice