喜來登哈里斯堡/赫爾希飯店

The hotel was under renovation

Stay was decent, staff was the best part extremely kind and helpful. Its undergoing significant construction was a bit like a maze with parts from the 1980s and newer sections. Outdoor pool was nice.

The hotel is being renovated. There was no laundry and half the ice machines were not working.

The hotel was under serious construction ! You had to pass the indoor pool to get to the outdoor pool and it was a mess . There were no signs how to get to the outdoor pool but it was the same Locked door that you needed your key for that said weight room on a different floor . The pool had a security guard which I’ve never seen before and a lot of bee/wasp hives all Around the pool

Enjoyed my stay. My room was really nice.I was upgraded to a suite which was expected but pleasant surprised. They were in the midst of renovations so there was some temporary walls in the lobby. It didn't bother me but work noting. I never heard the work or had to deal with the dust but it meant the whole hotel wasn't open.

We booked for indoor pool and it was not working, had construction work thru out the whole hotel. Very unpleasant to be around in, was not relaxing.

Room was spacious, received a free upgrade, parking was close in proximity to entrance we used, loved the pool

You was clean, staff friendly and helpful. I was there for a conference. Lots of construction makes the restaurant very small. It’s going to be beautiful when completed.

This hotel is under construction

This was bad experience. Hotel is in pretty bad shape, repair and renovations all over. Indoor pool was very dirty, old rundown place, almost scary dark. None of these were described on website/hotel descriptions. Pictures probably are from when hotel was new. Felt pretty bad almost cheated. Only good part was staff at front desk was nice and helpful.

We had a room with 2 beds; one was very evidently broken- loud and dented in on the far right side and the other bed was not made with sheets (fitted or flat). The tub had dirty shoe prints in them and the room smelled overwhelmingly like smoke.

Property was very outdated and under construction. Rooms were clean.

Roach in room and the tub wouldn’t drain quickly Water backed up

It was great service but we saw some bugs.

Nice and clean

Rooms need upgrade. Water won't run well in the bathroom, ants in the room, Tv won't work.

Hotel needs to be exterminated…that’s all I’m going to say

The property was in a great location for access to the theme park. I love the option of the indoor and outdoor pool easy access. Since it always rains when I go in June. The rooms were clean, beds were very comfortable. Staff was extremely accommodating and pleasant. However there should be more of a deep cleaning of the hotel. As there was very noticeable areas that needed better cleaning. Breakfast was $16.99 per person. I had six kids so that was not a great option for me. I would go back.

Quiet but difficult to navigate at first. Cleanliness could be improved and a better dining option would be appreciated but not a bad stay.

This was bad experience. Hotel is in pretty bad shape, repair and renovations all over. Indoor pool was very dirty, old rundown place, almost scary dark. None of these were described on website/hotel descriptions. Pictures probably are from when hotel was new. Felt pretty bad almost cheated. Only good part was staff at front desk was nice and helpful.

We had a room with 2 beds; one was very evidently broken- loud and dented in on the far right side and the other bed was not made with sheets (fitted or flat). The tub had dirty shoe prints in them and the room smelled overwhelmingly like smoke.

Sliding doors that don’t open if you close them all the way… ON THE BATHROOM. Hard Pass. Air Conditioning units that sound like jet engines. Tiny beds. Pool area in complete disrepair… like third world country disrepair. On site breakfast to purchase for $17? Nope. Hallways are dark and reminiscent of The Shining.

The staff is super friendly and helpful. The hotel itself is a little dated. I didn’t like that the bathroom doesn't have a vent. They only have two towels in the room, not including the small ones. But other than that, the stay was great.

Enjoyed my stay. My room was really nice.I was upgraded to a suite which was expected but pleasant surprised. They were in the midst of renovations so there was some temporary walls in the lobby. It didn't bother me but work noting. I never heard the work or had to deal with the dust but it meant the whole hotel wasn't open.

When you go there, it is like amazed they are under construction, and it is not very clear on where to go. We stayed on the third floor, which is the lobby floor, and it was extremely noisy. Our neighbors kept slamming their doors. It was not very conducive to what I needed my children had a hockey tournament. They barely slept played horrible. The next day used to be a favorite of hotel of hours, but this was not good at all, they should really have shut down construction and not do it totally gave this hotel

Room was spacious, received a free upgrade, parking was close in proximity to entrance we used, loved the pool

It’s a little dated but it was comfortable

Just very average. My main issue was this place was lack of AC and USB outlets at the desk and bedside table. You would think that in today’s electronic world that you wouldn’t have to crawl under the SES and unplug the coffee maker in order to plug in your laptop. That is ridiculous in 2023. Everything else was just average and outdated.

Rooms need upgrade. Water won't run well in the bathroom, ants in the room, Tv won't work.

Hotel is nice! Needs updated in the rooms, not many outlets to plug in your phones, etc.

Despite extensive renovations, the staff ensured that guests received great service and were kept informed about moving thru the muddle.

Staff at check in was rude especially Yohanna and JD. Everyone else was really nice especially the Marleny at the restaurant.

The room was clean and well maintained. Staff was friendly and helpful.

The front desk and housekeeping staff were very helpful! Customer service was excellent!

The staff is super friendly and helpful. The hotel itself is a little dated. I didn’t like that the bathroom doesn't have a vent. They only have two towels in the room, not including the small ones. But other than that, the stay was great.

Staff treated my family very well . Would stay again

You was clean, staff friendly and helpful. I was there for a conference. Lots of construction makes the restaurant very small. It’s going to be beautiful when completed.

Front desk JD was rude and had an attitude! Restaurant food was good and the waitress was vey sweet! The pool area is nice and pool temp was great! The room looks very clean but when you take a closer look there are ants and they were crawling on my bag and the rug and floor outside of bathroom area! Housekeeping knocked on the door at 8am to see if we left yet! Checkout is not til 11! I expressed these issues to manager and all I got was ok! Not I'm sorry, I'll look into it or comp or something!!!!

The ENTIRE Staff !!

Check in was easy. Staff very friendly on check in and check out

At check in time I was greeted with friendly staff . Very impressed with the indoor/outdoor pool and the restaurant open till mid-night. Actually I was so impressed with the amenities that I am planning a short term vacation with the kids in June as it is close to Hershey Park.

Walkable! Lots of dining options

Very comfortable and convenient to shopping and dinning

Quite area for layover during trip from NY to FL. Not much attractions, not walkable area

A little far from Hershey for my days. But it was nice not too expensive and very comfortable and clean.

Close to hershey, quiet location, nice room

The property was in a great location for access to the theme park. I love the option of the indoor and outdoor pool easy access. Since it always rains when I go in June. The rooms were clean, beds were very comfortable. Staff was extremely accommodating and pleasant. However there should be more of a deep cleaning of the hotel. As there was very noticeable areas that needed better cleaning. Breakfast was $16.99 per person. I had six kids so that was not a great option for me. I would go back.

I stayed tonight just to get away from my family. I take care of my mother and father. And sometimes I just need a little break and I usually go to the Best Western premiere, which is amazing but I decided to try the sheraton but I was disappointed. The room I had was nice, but half old half new. The whole hotel was a little spooky. Sketchy, I'm sure when it's done being remodeled. It will be wonderful besides the. Condition of the hotel which is not good. Everybody was friendly. The dog and pony. Lindsey, who is the bartender 4 times a week, is a diamond in the rough and you better hold on to her and pay her whatever she needs. Because without her, that restaurant would not be anymore and I and then you customer and I have just met her and the value on her alone could set up the whole atmosphere of your hotel for the better. Thank you

Staff at check in was rude especially Yohanna and JD. Everyone else was really nice especially the Marleny at the restaurant.

The rooms were very nice! The dining was also nice.

The entire stay was amazing! Fresh, Clean & Above Expectations! Staff was Friendly, Accommodating, Respectful & went out of their way to make us all feel special & Happy to be there! The Staff Were all very friendly & you could tell they were happy working there. Everyone Greeted us, chatted with us & asked if there was anything they could do to make our stay better! The Rooms were outstanding, the restaurant was open late & the food was excellent, the pool was indoor/outdoor & the kids loved it! The fitness room was full of many different equipment pieces enough that it was not overcrowded. Every employee was friendly & truly caring about our comfort! I highly recommend this location for both business & pleasure. They also have large meeting rooms & ball rooms for weddings, conferences, reunions, etc. I was extremely impressed with the accommodations!

At check in time I was greeted with friendly staff . Very impressed with the indoor/outdoor pool and the restaurant open till mid-night. Actually I was so impressed with the amenities that I am planning a short term vacation with the kids in June as it is close to Hershey Park.

You was clean, staff friendly and helpful. I was there for a conference. Lots of construction makes the restaurant very small. It’s going to be beautiful when completed.

The property was in a great location for access to the theme park. I love the option of the indoor and outdoor pool easy access. Since it always rains when I go in June. The rooms were clean, beds were very comfortable. Staff was extremely accommodating and pleasant. However there should be more of a deep cleaning of the hotel. As there was very noticeable areas that needed better cleaning. Breakfast was $16.99 per person. I had six kids so that was not a great option for me. I would go back.

Quiet but difficult to navigate at first. Cleanliness could be improved and a better dining option would be appreciated but not a bad stay.

Front desk JD was rude and had an attitude! Restaurant food was good and the waitress was vey sweet! The pool area is nice and pool temp was great! The room looks very clean but when you take a closer look there are ants and they were crawling on my bag and the rug and floor outside of bathroom area! Housekeeping knocked on the door at 8am to see if we left yet! Checkout is not til 11! I expressed these issues to manager and all I got was ok! Not I'm sorry, I'll look into it or comp or something!!!!