Comfort Suites Columbia - University Area

Had a problem checking in. had to spend about 1 hour with Hotels.com to try and get situation resolved. It was after midnight when we finally got in our room.

Such a bad experience that we left and went to another hotel and lost the $400 that we had already paid to Comfort Suites. Staff was rude and unhelpful and showed visible annoyance when we requested extra bedding. The “mattress” on the couch bed wasn’t a mattress at all, only a very thin pad. It was so uncomfortable that my kids chose to sleep on the floor instead. The pool was small and so over-chlorinated that we didn’t want our kids to swim in it. The gym had no equipment in it at all and was instead being used for storage. The bathroom door stuck and had to yanked and maneuvered to opened and closed. For all this, we were charged over $200 per night. As I said at the beginning, we were so disappointed by the quality of this hotel that we checked out after one night, lost what we had already paid, and checked into the Marriott up the road.

This hotel has greatly improved since it's recent remodel. The rooms are clean and attractive and the lobby feels more open. The parking lot is still difficult to navigate when crowded, but otherwise, this is a good place to stay in Columbia, Missouri.

Room was clean enough. Poorly painted and random outdated phone jacks and outlets items from a remodel. Beds were comfortable. Shower was almost useless with a trickle of water.

Check in went very smoothly. The only instant that I had was later in the evening when I needed an extra sheet and blanket for the pullout sofa. I went downstairs and asked for them. A woman was there. (she was not the one who checked me in.) when I asked for the blanket and sheet, she said there were some already in the room. I replied that there wasn't any that I could find. She insisted that they were in a closet in the room at that point I wondered if I missed a closet so I said. "OK, I'll go back up to my room and check again." I went back up into my room. I checked all the closet space and all the drawers. I looked everywhere. There were no blankets or sheets to be found so I had to go all the way back downstairs again. I talked to the woman again and I told her that I" I did a thorough check just like I did before, and there were absolutely no blankets or sheets anywhere in the room" her response to me was "Are you sure?" I did not reply. I just looked at her, I literally could not believe she was asking me that. I was very disappointed in her response. Eventually, she turned around and got me the blankets in the sheets aside from that my day was fine, but it really did create a negative experience for me in regards to this particular hotel. She should've believe me the first time and not have me go back-and-forth to my room and the lobby