Name: The Clocktower Hotel Latham - North Albany, an Ascend Collection Hotel
Address: 981 New Loudon Road, Cohoes, New York, United States of America, Cohoes, New York, US
Price range: $100–$211 per night
Rating: 8.8

What guests think

Across recent stays at The Clocktower Hotel, an Ascend Collection Hotel, guests consistently highlight clean, comfortable rooms, friendly staff, and a free breakfast with lots of choices, while noting ongoing renovations that affect some areas and experiences.

Many reviews praise value and quiet surroundings near highways and the airport. Common downsides include inconsistent housekeeping or room servicing, occasional front desk missteps at check-in, and facilities frustrations such as cold pool water, elevator or ice machine outages. Rooms range from newly updated and spacious to smaller or dimly lit, and a few guests report weak Wi‑Fi. Expect a comfortable, good‑value stay with a few trade‑offs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Large indoor pool and basic amenities are available, but ongoing renovation affects common areas and some features. Guests report occasional issues with pool temperature, elevator or key access, and ice machines.

Related guest reviews

8

Catherine

May 28, 2025

·

Stayed 2 nights

Staff superbly friendly. Place very clean. But our room did not have the bedding for the pull out couch and so my sister had to go down and get it since place was understaffed. Pool was extremely cold and pool room needs a clock!!!

8

Susan

Oct 6, 2025

·

Stayed 1 night

Room was comfortable. Great breakfast. Indoor pool available

10

Susan and Guy

Oct 7, 2025

·

Stayed 1 night

Stayed one night on a Sunday, because we didn’t want to drive home in the dark after a three-day walking pilgrimage from the Lake is the Blessed Sacrament to the shrine of the North American Martyrs. Room was quiet, bed was comfortable. Pool was good for swimming laps (entire pool is also 4-1/2 ft deep). Fridge in room was not very cold but the desk staff kindly put our food items and ice pack into a service fridge/freezer for us. Breakfast was excellent. We will definitely stay here again after next year’s pilgrimage!

10

Lee

Oct 8, 2024

·

Stayed 3 nights

Hotel is being renovated. The rooms that are available have already been renovated and are very nice. I have stayed here before and plan to stay there again when visiting the Albany area.

2

Michelle

Oct 29, 2024

·

Stayed 4 nights

If you ever wanted to have the immersive experience of staying in an active construction site, stay here. The building filthy and torn up from being under renovation. The constant banging reminded me of the story my father told me about going through POW training in the Navy, where they stuffed him in a box and banged on it as a type of torture. I am astonished that Comfort Inn would even allow guests to stay here.

8

David

Aug 10, 2025

·

Stayed 2 nights

The hotel, overall, was clean, updated and in a good location. Inside and outside were very quiet. Our room was adequate, but a little small. Bathroom was very small. Breakfast had a lot of choices, but honestly (quality wise) was an overall disappointment. The staff was of the HIGHEST quality for friendliness and service. The pool was clean, and we actually had it all to ourselves when we went down. For what we paid, it was a GREAT choice that provided a great stay.

10

Vincenzo

Oct 26, 2024

·

Stayed 1 night

Under construction yet clean and nice new rooms

8

Laura

Oct 22, 2024

·

Stayed 2 nights

They are undergoing construction, but the breakfast and lobby areas are fine. I like the pool, but do not understand why a pool without a lifeguard is only open during certain hours. The sign says it’s open from 7 am to 11 pm. The staff says it’s 8am to 10 pm. Key cards don’t open the door, so people can only go in if staff lets them in. I like to swim laps early , so that was annoying to me.

10

Mark

Oct 20, 2024

·

Stayed 1 night

Halfway through a renovation so some areas under construction but the renovated rooms were very nice.

6

Jeffrey

Oct 27, 2024

·

Stayed 1 night

The hotel is under renovation, but our room on the 3rd floor was brand spanking new! Very comfortable. The breakfast was actually good and the attendant was a wonderful lady. When going to check in, at 2:45pm we were told that our room was not ready and that we had to come back at 3:00. 15 minutes later, the front desk person said our room wasn't ready, but she could give us another room. Seems a little nutty that she made us wait for 15 minutes.

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Cleanliness

Many guests find the hotel and rooms very clean, but some report dirty bathrooms or linens and inconsistent housekeeping during multi‑night stays.

Related guest reviews

10

Wendy

Nov 2, 2025

·

Stayed 1 night

The room was spotless, comfy beds. The night hostess for check-in was so helpful, kind, great personality. Breakfast staff was so gracious and the food was plentiful and good. Lovely setting everywhere!

6

Todd

Apr 21, 2024

·

Stayed 2 nights

Hotel was comfortable but needs to be updated. Cleaning is an issue. No housekeeping unless it’s requested. Breakfast was good.

10

Robert

Sep 1, 2025

·

Stayed 1 night

Clean rooms, friendly staff, beds were comfortable. I chose this hotel based on reviews online, and it was consistent with most reviews. Would recommend.

10

Elaina

Sep 1, 2025

·

Stayed 1 night

This place was clean, the staff was helpful and kind, and the breakfast was delicious!

6

Daniel

Jul 9, 2025

·

Stayed 4 nights

I was surprised my room was never serviced as we stayed 4 nights with 4 people in our room.

2

Nicole

Jul 26, 2025

·

Stayed 1 night

There were cockroaches in our hotel room, when I told the staff they said -did u take a picture? I said no and he ignored me... so gross! 2 small ones on the desk next to my bag! Hope i didnt take any home with me

4

Susan

Sep 24, 2023

·

Stayed 2 nights

The bathroom had spiders all over it. I reported it to front desk asking for someone to clean bathroom. Request was ignored

2

Teniya

Dec 18, 2023

·

Stayed 2 nights

Bathroom was dirty upon entering it was poop left in toilet, it was dirty linen and stains on couches

6

Danielle

Aug 10, 2025

·

Stayed 1 night

Could be cleaned better ( nose and finger prints by peep hole on door, table in dining room dirty and broken). Also the time date were way off on the TV

4

Donald

May 21, 2025

·

Stayed 3 nights

Upon arrival it was discovered that the sheets were soiled and the beds unable to be used. Rooms were not serviced daily. We were not informed that daily requests must be made for room service.

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Rooms

Rooms are generally comfortable, with some newly updated and spacious layouts, though others feel small or dim with limited lighting. A few note noise or weak Wi‑Fi and less supportive pillows or seating.

Related guest reviews

10

Richard

Aug 28, 2025

·

Stayed 1 night

If you stay make sure you don’t stay in the first floor it’s not quiet since all the pop whole staying there pass by and talk

10

Bill

May 24, 2025

·

Stayed 5 nights

The room was excellent with an excellent view

8

john

Jul 30, 2025

·

Stayed 2 nights

Only complaint is that the sofa in the room was very uncomfortable to sit and watch the news

10

Valerie

Apr 10, 2025

·

Stayed 1 night

Stayed the night for early flight out of Albany. Room was spacious! Parking not all that convenient. We had a great room at the end on the 4th floor. Could use a table in the “tv” sofa section. I would stay again. Super close to airport.

8

Mélanie

Aug 2, 2025

·

Stayed 1 night

Pillows were way too small, staff super friendly and welcoming, really nice breakfast

10

Cindy

Oct 27, 2025

·

Stayed 2 nights

Clean spacious room, nicely updated, nice lobby and breakfast. Great value for price

8

Carlyn

Sep 29, 2025

·

Stayed 1 night

The wifi was not working There is no grab bar in the shower...anyone can slip and fall. This should not just be in handicapped accessable bathrooms

10

Ralph

Jul 20, 2025

·

Stayed 2 nights

The room was clean , but dark and small. Not enough room lighting & TV was not adequate. Breakfast was good but not sufficient for allergies.

8

David

Aug 10, 2025

·

Stayed 2 nights

The hotel, overall, was clean, updated and in a good location. Inside and outside were very quiet. Our room was adequate, but a little small. Bathroom was very small. Breakfast had a lot of choices, but honestly (quality wise) was an overall disappointment. The staff was of the HIGHEST quality for friendliness and service. The pool was clean, and we actually had it all to ourselves when we went down. For what we paid, it was a GREAT choice that provided a great stay.

8

KATHY

Feb 6, 2024

·

Stayed 1 night

For some reason after staying here for years, the heat in our room just couldn’t be regulated. We couldn’t sleep well either night. Strangely, we would set it to be comfortable as we laid in the bed, but if we stood up it was too cold. I don’t understand. Same with regulating the water temperature in the shower. Otherwise all was fine just as usual.

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Service

Service is frequently praised as friendly and accommodating, with standout breakfast staff and helpful front desk agents. However, some guests experienced slow or unhelpful check‑in, miscommunications, or safety lapses.

Related guest reviews

6

Evan

Apr 8, 2024

·

Stayed 1 night

Could be cleaner, staff gave us keys that didn’t work initially and made us wait in line again

6

mike

Mar 7, 2023

·

Stayed 1 night

It’s more of experience I witnessed at front desk. The front desk person gave a room key to a guy and took his word for it that I was his room. That gave off an uncomfortable feeling in regards to safety. I get it you have a lot of things to do and responsibilities. I feel just pulling up his name quickly and checking would be mandatory. He was checking me in asked for my card and license 3 times because he was trying to do 3 things at once.

10

Carrie

Nov 11, 2025

·

Stayed 2 nights

Clean, comfortable rooms. Lots of amenities in the hotel. My teen loved the breakfast buffet! Staff was really friendly and nice touch to have warm soup available on a chilly day.

10

James

Aug 16, 2025

·

Stayed 2 nights

I spend over 100 nights p/yr in hotels. One of the best hot/cold free breakfasts I've had. Newly remodeled, great value for the price. Very nice staff.

8

Irene

Aug 31, 2025

·

Stayed 1 night

The staff was very professional and polite.

2

Jillian

Jun 22, 2025

·

Stayed 1 night

I booked the room in April. The front desk said they attempted to get ahold of me to let me know there were no rooms available the day of check in. Said they were sending me to another hotel in free of charge. We got there and they said the Clocktower said they would cover half. Huge miscommunication and inconvenience.

4

cheryl

Jul 20, 2025

·

Stayed 1 night

We were not given the room type that we reserved. Late in the evening, water started dripping from the ceiling onto the couch-so we had to get dressed, repack, and move rooms. I tried calling the front desk but no answer. When I walked down there she was on a personal call and responded “ok” when I told her I tried to call. No apology or anything for all of our trouble.

10

Harry

Aug 26, 2025

·

Stayed 1 night

Well it all starts at front desk,with a young gentleman who name is Treasure. So helpful a real pleasure to deal with,if you lose him your losing a real treasure.

10

Elizabeth

Apr 6, 2025

·

Stayed 2 nights

Our travel plans changed a few times, and the front desk staff, particularly staff member Treasure, was very accommodating. He helped us sort things out and was helpful about our travel dilemma. The hotel and room was clean and comfortable. Breakfast was delicious.

4

Donna

Oct 20, 2024

·

Stayed 2 nights

We should have been informed that the property was having renovations done when we booked. We arrived before 3pm and the young lady on duty would not take care of check in until 3. I understand our rooms may not have been ready, but I don't see why she couldn't take care of the check in process. I have never stayed in a hotel where they wouldn't check you in before the room was ready. There wasn't even anyone at registration when we arrived, we waited 10 minutes for some one to greet us. I did not like the fact that there was no housekeeping after you check in unless you asked and we were not informed of that at check-in. I have never experienced that before. There were only 2 luggage carts and someone checked in and put them in their room so we didn't have any. I do want to say that the young lady that was at registration at check out was great. She went looking for carts for us and when she couldn't find them offered to carry our luggage down for us. I did not get her name unfortunately. Linda, the lady who was on duty for breakfast on Saturday morning was great. Introduced herself and told us if we needed anything to let her know.

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Location

Convenient, quiet location close to the airport, highways, and area venues, making it practical for visits to RPI and regional attractions.

Related guest reviews

10

Alison

Jul 25, 2025

·

Stayed 1 night

I love this hotel. Its clean, good price, very nice staff, nice pool, nice breakfast, close to airport. Will stay again.

10

Yvette

Jul 28, 2025

·

Stayed 1 night

Close to everything

10

Chintan

Aug 31, 2025

·

Stayed 1 night

Best location and good service.

10

Suzanne

Jul 27, 2025

·

Stayed 2 nights

Very comfortable stay. We were going to Saratoga for races and it was about a half hour away. Breakfast was very good.

8

margaret

May 19, 2025

·

Stayed 4 nights

Get location. Easy access to freeways. Close to airport. Rooms are quiet.

10

Jonathan

Dec 12, 2023

·

Stayed 3 nights

Nice and safe area. Room was very nice for the price

10

Stanley

Aug 28, 2023

·

Stayed 2 nights

Convenient location and good shopping close by

10

Tami

Mar 24, 2025

·

Stayed 1 night

The property was nicely decorated and welcoming. It was close to the highway and to my final destination. There were enough options for gas, food, and other (Walgreens). Overall good location

10

Kerry

Nov 14, 2025

·

Stayed 1 night

Nice and convenient stay for us as we traveled to RPI to visit our son. Didn't get to try the breakfast but it smelled good.

8

KATHY

Nov 7, 2023

·

Stayed 2 nights

This is convenient for us. An added bonus it that the State Police Academy lodges police there regularly to attending local training. I doubt if there is much crime there as a result! Very convenient to Highways 87 and 90 and shopping.

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Dining

Breakfast is often highlighted as plentiful and varied, with helpful staff and options for some dietary needs. Critiques mention overly processed items or subpar coffee on occasion.

Related guest reviews

10

George

Apr 29, 2025

·

Stayed 2 nights

Every staff interaction was excellent... check-in (let me check in at 2:25 as that fit my busy weekend), 4am check-out (had just made a fresh pot of excellent coffee that I enjoyed while waiting for my ride to the airport) and the high energy, positive, cheery woman running around doing all sorts of work at the breakfast service.

10

Carrie

Nov 11, 2025

·

Stayed 2 nights

Clean, comfortable rooms. Lots of amenities in the hotel. My teen loved the breakfast buffet! Staff was really friendly and nice touch to have warm soup available on a chilly day.

10

Cody

Jun 23, 2025

·

Stayed 1 night

Was a Great stay. Breakfast was so Good!

8

Kelli

Aug 10, 2025

·

Stayed 1 night

The breakfast buffet was very good

10

James

Aug 16, 2025

·

Stayed 2 nights

I spend over 100 nights p/yr in hotels. One of the best hot/cold free breakfasts I've had. Newly remodeled, great value for the price. Very nice staff.

10

Ralph

Jul 20, 2025

·

Stayed 2 nights

The room was clean , but dark and small. Not enough room lighting & TV was not adequate. Breakfast was good but not sufficient for allergies.

8

Jilisa

Oct 20, 2025

·

Stayed 1 night

Breakfast was overly processed food, eggs seemed powdered, no herbal tea. Poor quality. Ate blueberries. The apple was awful.

10

Patricia

Oct 11, 2025

·

Stayed 1 night

Place was great! Well appointed room with benches & wardrobe closet. Breakfast was plentiful with yogurts, hot items like bacon and sausage. A good selection that even had a gluten free bagel! The only thing they need there is directional signs to the room, elevator, etc… I’d stay again.

10

sean

Apr 28, 2024

·

Stayed 2 nights

Great FREE breakfast! Wide variety of breakfast options from coffee, juices, tea, then cereals, bagels & cream cheese, muffins, even glazed donuts and oat cranberry muffins, waffles, grapefruit, bananas, english muffins, scrambled eggs as well as scrambled eggs with peppers and onions! Salsa and cheese nearby for your eggs! I believe there was even turkey bacon as well. Im sure I missed a few but the breakfast area was 10/10 for a 3.5 star hotel like this.

8

KATHY

Mar 29, 2024

·

Stayed 2 nights

Great hot breakfast and breakfast staff are great. However, the coffee is TERRIBLE. The warm drink stand in the lobby only has lukewarm terrible coffee. The tub water never stopped running, the drain ran slow and the shower curtains are a fabric kind that lets the water blow right through onto the floor. Toilets are really too low. Beds and pillows are awesome but what's up with these "fake duvets" with a comforter with two sheets on top and bottom that comes apart as you sleep?

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $152	16 $150	17 $143	18 $165	19 $173
20 $131	21 $123	22 $130	23 $131	24 $123	25 $151	26 $143
27 $112	28 $116	29 $123	30 $119

Su	Mo	Tu	We	Th	Fr	Sa
				1 $120	2 $211	3 $190
4 $100	5 $108	6 $112	7 $131	8 $123	9 $174	10 $191
11 $113	12 $122	13 $129	14 $127	15 $123	16 $135	17 $129
18 $111	19 $121	20 $122	21 $125	22 $123	23 $145	24 $144
25 $101	26 $115	27 $120	28 $131	29 $112	30 $115	31 $108

Select dates to see prices and availability

About this property

Location

Room options

Room, 2 Queen Beds

Room, 1 Double Bed, Accessible

Room, 1 King Bed, Accessible

Standard Room, 1 King Bed with Sofa Bed

Guest reviews

Fabulous

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about The Clocktower Hotel Latham - North Albany, an Ascend Collection Hotel

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Prices for upcoming dates