The Connally Hotel Downtown Atlanta, an Ascend Collection Hotel

The AC was out in the property the elevators were very slow, and there was no other choice of parking except to valet

It was close to the Mercedes benz stadium i was attending for a concert was the only thing good about it. It was hot hot hot and the AC was not working. There was no hot water so i had to take a cold shower. There was this weird unpleasant odor. No discount or refund for the inconvenience of the Air and water. Never again!

The property’s A/C was broken and we weren’t told until AFTER we checked in. When we called the front desk, we were told it was being “actively worked on” and we could “move rooms or get a full refund on the room and check out”. But moving wouldn’t have helped as the whole building didn’t have AC and checking out would require us to find a same-day hotel on the evening of a huge concert in the area wasn’t an option. Nothing was done to compensate us otherwise. It was almost 80 degrees in the rooms and the air was stagnant. In addition, the parking situation was a nightmare. We weren’t really in a convenient place to park in the deck, so valeting was the only option and it was extremely disorganized. The line to have someone print a ticket and take your vehicle moved at a snail’s pace and the same guy came up to us three times within the span of 15 minutes before actually taking our car. Probably would’ve saved time to park in the deck down the street and walk back. Wouldn’t recommend this hotel unless it was a last resort.

Room was clean, but parking was $55 a night.

The elevators did not work so we had to walk up seven flights of stairs

Limited to transport around the area and $55.00 valet parking.

The hotel was great, and everyone on staff was fantastic. Ashley at the front desk recommended a lower floor due to one of the elevators being closed for renovations, I really appreciated that. The neighborhood is super convenient to downtown and public transport. The only parking is valet for $50 a day, but that's typical in downtown, and you can park at one of the MARTA stations outside town and take the train downtown. Unfortunately, the Underground and surrounding area hasn't been very well maintained (a common trait for areas built to host Olympic events after the games are over,) so there's a good amount of garbage and damaged sidewalks. You need to watch carefully where you walk to avoid tripping and falling. Also, because there is both the MARTA station and a ton of bus stops in the area (almost too many, I had some difficulty finding the correct bus stop at first,) there's quite a lot of poor and homeless people hanging out on the streets, waiting for buses. I've seen some people give lower ratings to the hotel because of this, but the hotel can hardly control the neighborhood, and the people I encountered at the bus stops were perfectly friendly. I don't consider it a problem at all, but if you're the kind of person who is put off by the poor/homeless, you may not like this location. Personally I loved it, will definitely stay again next time I'm in town.

Never got to check in upon arriving to check in associate stated that the hotel would not have AC or heat for the weekend and we could be refunded

The elevator went out the morning we left and we had to hike 16 flights of stairs.

It took 3 tries back and forth to the lobby to get the room key formatted to open the door. The room was clean and comfortable. Be aware the location is in a sketchy neighborhood. There are a lot of homeless and skantily dressed ladies around the property. The valet is $55 and they were great getting the car quickly. The shower was boiling hot in the morning and freezing cold in the evenings. We stayed on the 4th floor so we could hear the loud music from the night club until 3am and then got woken up by jack hammers in the morning from the nearby construction. Overall, it was fine for a two night weekend but I would not stay again.

They location is close to downtown but in a sketchy neighborhood. There were a lot of homeless around the hotel. The room was decent and clean but we were on a low floor and could hear the nightclub music next door until 3 am and at 7am the construction jack hammering started. The shower was either boiling hot or freezing cold. The breakfast was waffles and microwave jimmy dean sandwiches. The valet and front desk staff was nice. Overall it was fine for a quick weekend but we will not stay again.

Good: staff was nice. Breakfast was good and replenished quickly-coffe was very good for hotel coffee. Bed was comfortable and room was spacious. Bad: The area was bad. Many homeless and down and outs everywhere. Usually doesn’t bother me but the sheer number of homelessness in the area was out of hand. Felt unsafe at times when being asked for money or cat called. There were roaches in the kitchenette cupboards. When I informed the front desk staff, they were apologetic but did not offer to fumigate or switch to a different room. I didn’t push the issue further as I had only seen two-but when I returned late the next evening there were at least a dozen crawling all around the outside of the shelves. I would not return to this hotel in the future.

the room had stains in the carpet and blood not cleaned in the bathroom on the floor and the door there was no extra pillows and blankets for the fold out sofa the coffee pot did not work and the staff was ok there was a charge of $50 deposit for each night and a charge of $55 per night for valet parking which is all they offered unless you were lucky enough to find a parking spot outside and pay the parking meters hourly and it's located in a terrible park of town on the upside it was in walking distance to the Masquerade to the concert we were going to and the free breakfast was good

The rooms are not cleaned properly and have a cigar smell. The lady at the front desk was very nice and the staff in general very respectful and nice. They just need to do a better job cleaning. The elevator was too slow. After waiting for 30 minutes I had to go down stairs from floor 7 with my family and luggage.

I would not recommend this hotel. The location felt unsafe and inconvenient, and the building is extremely old and in desperate need of renovation. The room was dirty, had visible mold, and reeked of cigarette smoke despite being a non-smoking room. Overall, it was an uncomfortable and unpleasant stay. Definitely not worth the price.

Bad smells in the room, no sheets for the bed and sofa bed, only one elevator long waiting to get down or up

was not clean. found hair in towels and fake finger nails in the bed.

Yes room spotless

: ) I loved your breakfast which is perfect! Various and plentiful health foods, good coffee! :( I saw many hairs in bath, sink, on carpet, I guess you should be more sensitive at cleanliness.

Because of my experience with checking into the hotel being that I was assigned to 3 different rooms, The 1st room 1408 was completely dirty no sheets on the bed. The second room 1708 could not enter the room because the door would not opened the front desk attendant came to assist and the door still wouldn’t open. The 3rd room 1706 was dirty, had eye lashes on the wall, a comb on the floor. Sink dirty, microwave dirty. The manager appearance was inappropriate so was the front dest clerk.

They location is close to downtown but in a sketchy neighborhood. There were a lot of homeless around the hotel. The room was decent and clean but we were on a low floor and could hear the nightclub music next door until 3 am and at 7am the construction jack hammering started. The shower was either boiling hot or freezing cold. The breakfast was waffles and microwave jimmy dean sandwiches. The valet and front desk staff was nice. Overall it was fine for a quick weekend but we will not stay again.

Room size was great!

Urine around the toilet. Slow draining tub. Hair around the tub. TV did not work (kept saying searching for signal). Reserved and paid for a king size bed in advance but when I arrived, they said they sold all the king-size beds.

the hotel room was nice and spacious, but the surrounding felt a little unsafe

Very nice stay. Minus the tvs

I checked in to room 1505. Neither TV worked had the front desk Staff come up to check the TV themselves and said it was not working properly. Then informed me that I had to wait. So I decided to move to a new room. I got moved to 1605 and experience. The same issue.. The televisions did not work and on top of that in this room, the air conditioning did not come on at all so I was sweaty and hot all night long not to mention. I had a one year-old baby with me who needed the TV to be able to enjoy himself during my workday. I talked to the manager the next morning once she got in around 9:30 after maintenance had came up to the room and informed me that there was something wrong with the wiring in the wall that was causing all of the floors, the same issue with the Internet and the television not working I then got moved to another room where the AC worked the bedroom TV work but yet and still, the living room television did not work. They were not willing to offer me any compensation for all of the inconveniences that I haven’t had. I would not recommend this hotel to anyone stay far away.

Our room was very spacious - had a sitting room, a bedroom, and large bathroom. Nice historic hotel, great value, no complaints!

Really great layout of the room (we had a "suite" with separate living and sleeping spaces. The location was great but a lot of transient people outside. The hotel was in good conditions, used the gym and breakfast which was adequate. The only issues were the door was really hard to open or close , there was only one mirror in the bathroom only which made getting ready for 2 people more challenging, and there was a pet odor in the room. Otherwise all staff was absolutely amazing and so friendly, the water station was a great help to remember to fill our bottles when leaving or coming in and again the staff was so friendly!!

The week before my trip I was in the hospital and my debit card was hacked so I had to get another one. Upon check in the staff attempted to charge me again utilizing my new card even though records showed it had been paid 2 months prior upon booking the room. The motel was next to the local tram, which meant the train’s horn blew every hour even at night. The shower gel dispenser was bone dry, which I had to end up calling the front desk to have replenished by day 2 of our trip. Twice the staff just walked into our room without even knocking prior to make us aware of them entering, which was rather daunting. Also we left one morning to return only a couple hours later to a room where our door had been left propped open (housekeeper?) The light over the microwave was burnt out and the adjoining room doors handle fell off. I could probably think of some other things also, but it was not what I had envisioned.

it was cold.the thermostat never went above 70. there was no shower curtain- we had to contact the front desk to bring us one.

I arrived to the property about 5:15pm and didn’t get checked in until well after 7pm. Very unorganized, unprepared, disappointed and unsatisfied with this property overall check in process and was not offered any type of accommodations. No management was available to assist with all the issues upon check in. When leaving it took over 15 minutes for the elevator to come to the floor, stairs was not an option being in the 8th floor and having luggage.

Friendly and helpful staff!! Great location The only complaint, the ac. The room and lobby hot and stuffy.

The check in process took over an hour, we got a completely different room than I paid for just because it was all that was available immediately, and the toilet didn’t work properly. The staff was all incredibly friendly though- they were a 10/10!

location was good. problem with key card in the beginning. overall it was a nice experience and they provided a complimentary late checkout

Took over an hour to check in. They sent us to 6 different rooms before one had actually been cleaned. Very frustrating to say the least carrying our baggage up and down the hotel with our two children. Finally the front desk decided to go find a room that had been cleaned and check it themselves before I would go on anymore wild goose chases. The hotel did not offer any apologies or refunds for the inconvenience. One room they sent us to, you couldn’t even breath in due to the smoking odors. The fire alarms were covered with plastic or shower caps. Ridiculous.

Lovely staff. Felt very safe. Walking distance to Atlanta Bus Stop. Very convenient. And the 24 hr desk service was especially useful.

The staff is amazing, from security and valet, front desk, kitchen and maintenance..... everyone welcomed you with a smile, and friendliness not found at many places anymore.... would 1000% stay here again if ever travling to Atlanta again.... the area is rough, but thats the whole downtown area, we felt safe and had zero issues with anything.... it has a timeless elegance about it, not fancy by todays standards but thats part of the beauty of this hotel.... the hallways smell amazing ! And nice firm beds.....

Tameka at the front desk is absolutely amazing! Great customer service and a great place to stay!

I didn’t even check in. 30 people waiting in the lobby for rooms. I left

The staff here is AMAZING, especially front desk, valet, and the security guard at the entrance. Friendly, helpful, down to earth people. The amenities were good, and if you don’t show up in the last 30 mins of the breakfast time, there was good variety (things run out and don’t get replaced in that last 30 minutes). The room was clean, the bed was comfortable, and the little kitchenette was really helpful. My main concern was how rough the area was. It was very close to a MARTA station — convenient for travel — but there were a lot of homeless people, there were a lot of disruptive people, and there was construction going on in so many different directions that it was difficult to find open sidewalks, so you were forced to walk on broken pavement in narrow spaces with other people. Also, the hotel is right next to the Underground, and there was a Caribbean Festival held late into the night — I’m a light sleeper, so it definitely kept me up. Overall, though, I think I’d stay there again. The staff make it worth it.

Location was excellent based on restaurants, attractions and subway system access. We were able to walk, scooter or take a train to everything we wanted to see. However, the area itself was on the rough side, majority of Peachtree right outside of the hotel was old/closed down/boarded up shops and the streets were littered with garbage. Hotel staff were all incredibly kind, funny and helpful. Breakfast was mediocre in taste, but there were quite a few different options. Rooms were clean for the most part and there was plenty of linen provided.

Hotel is good, across the street of five points metro station and close of MB stadium, breakfast is really good and room is spacious enough, main issue is the neighborhood, however it is the city overall but most properties around are closed and many homeless in the street

Nice, and convenient location to State Farm Arena. Loved the walkable area. Lots of eating options and security.

Great stay! Very close to the masquerade!

I really loved this property from checking in, to the staff being so kind and checking out. When we first arrived we parked our car in the underground parking garage and the valet driver helped us enter the hotel. We went to a show at the Masquerade and the hotel was right on top of the underground so it was very convenient. We got a suite that was so nice and affordable giving the location and quality!! I will be staying here again and recommending it.

Great location walk to everything!

The hotel was great, and everyone on staff was fantastic. Ashley at the front desk recommended a lower floor due to one of the elevators being closed for renovations, I really appreciated that. The neighborhood is super convenient to downtown and public transport. The only parking is valet for $50 a day, but that's typical in downtown, and you can park at one of the MARTA stations outside town and take the train downtown. Unfortunately, the Underground and surrounding area hasn't been very well maintained (a common trait for areas built to host Olympic events after the games are over,) so there's a good amount of garbage and damaged sidewalks. You need to watch carefully where you walk to avoid tripping and falling. Also, because there is both the MARTA station and a ton of bus stops in the area (almost too many, I had some difficulty finding the correct bus stop at first,) there's quite a lot of poor and homeless people hanging out on the streets, waiting for buses. I've seen some people give lower ratings to the hotel because of this, but the hotel can hardly control the neighborhood, and the people I encountered at the bus stops were perfectly friendly. I don't consider it a problem at all, but if you're the kind of person who is put off by the poor/homeless, you may not like this location. Personally I loved it, will definitely stay again next time I'm in town.

This hotel was not bad. The facility was in decent condition and the staff was very kind and very helpful. My only issue was the area the hotel is in. The online pictures did not detail how the area is surrounded by homeless people and downtown stragglers. We parked our car in the parking garage because valet was way too expensive and we had to worry about whether or not the car was safe. I know that the hotel itself can’t control that so I am not discrediting them for that. Overall I’d give it a 3/5 for safety reasons and I wouldn’t stay there again. If you need an inexpensive place to stay though in the downtown area I’d recommend it.

So many people standing around outside when arriving at 9pm. Don’t even go in. Looked like an abandoned building. There needs to be something on the site that shows this is right next to the underground and is poorly lit at night.

Once we were checked in, our stay was very nice. However the neighborhood was a little seedy. There were homeless people everywhere. There were "ladies of the evening" . Once our car was valeted, we were able to get in the hotel. The atmospheres were like night and day. The staff was very congenial. And our room was clean and welcoming.

The hotel has great acess to places to eat and sightseeing and is just across the road from the train station. All the staff were very helpful and upbeat. Having a water station on the reception floor was so good. The room felt like it was an apartment suite. It was clean, designed well and spacious. The beds were very comfortable as well. The breakfast was very filling and delicious. Unfortunately, there was only one lift available so there was a bit of a long wait for a hotel with 17 levels. I would definitely stay at a Marriot hotel again but next time in a place that doesn't have such rough surroundings.

Hotel breakfast was nasty. They ran out of oatmeal , waffle mix and muffin. The eggs were disgusting. We couldn’t eat any of the 3 days we stayed there. Valet parking was $50.00 which it’s extremely overpriced , you don’t get any other options because the area is unsafe. Full of homeless people. Very unsafe.

The tv in the bedroom did not work. One elevator was out of service. The breakfast food was not very good.

Accessible to all Breakfast is good, room is clean

Staff was excellent. Building had some issues but nothing major. Breakfast was just a lot of carbs or a microwave breakfast sandwich. Will stay again.

It was a nice stay, but check in had a bit of a wait. There was a restaurant playing loud music that we heard in our room, and we had to ask for towels after entering the room only to have to go downstairs to pick them up which was odd and kinda sucked tbh. Hotel is right by the train station which was really convenient, and staff was pretty nice overall. Room was clean and spacious. Very spacious. There was a microwave and fridge. Overall we'd use this hotel again. Also, there's only valet parking which was $55 a night when we stayed which is kinda expensive if you're there for multiple nights honestly.

I dare say a hidden gem. It’s conveniently located to MB stadium and State Farm arena, clean, affordable, and the staff was amazing from the kitchen staff to housekeeping, including valet. I would stay again.

Honestly not bad if you’re planning on staying here only one night. Breakfast was the best aspect of this place as it had lots of good options. The door to our room would always get jammed, which was so frustrating. Most of the time it wouldn’t open even with the room key. Check-in also took way too long. We had to wait over half an hour for a clean room. The area is also filled with homeless people day and night. Overall, I wouldn’t stay here again. The Omni is much more expensive but it’s so much better that this craphole.

My time at this hotel was pleasant. My room was clean and so was the bathroom. Breakfast was really good. They did this cute thing where they made me and friend guest of the day. They gave us a bag with goodies inside. The worker's at the front desk were nice and welcoming. The rooms and the bathroom could use some updating but the overall the condition is clean. I will definitely return.

Property is great! What was meant to be a one night stay has turned into a 3 night stay. The hotel bedding is amazing and the breakfast is delicious! Would definitely recommend to all!