SpringHill Suites Austin South

checked in at 9pm, got to room and the TV didn't work. Called down and was placed on hold for 30 minutes. Then disconnected. Then they refused to answer the phone so I tried again an hour later. They told me someone would come up to fix it. Nobody ever came

Awesome hotel staff was amazing and hotel was very clean

Shower was not cleaned when I arrived. As well as the tv nor the room phone were working. Instead of putting me in a different room, a work order for maintenance was put in and maintenance showed up late around 10pm when I was already in bed. I originally booked my trim for a week stay and paid over $600 for the week and ended up checking out on the second day and this property declined my refund for the remaining days not used as well as tried to charge me an additional $120 early check out fee. I have never had a bad experience with Marriott hotels except this specific location and will be sure to never return there again for another stay.

Micah deserves special recognition for helping with a diabetic emergency early Saturday morning. He went above and beyond!!

They charged $10 plus tax for parking.. Parking supposed to be free at this property.