Name: Country Inn & Suites by Radisson, Austin North Pflugerville , TX
Address: 14620 North IH 35, Wells Branch, Texas, United States of America, Wells Branch, Texas, US
Price range: $55–$63 per night
Rating: 6.9

What guests think

Reviews for Country Inn & Suites by Radisson, Austin North Pflugerville , TX are mixed, with guests highlighting good value, large rooms, and friendly staff, while others report that the aging property and various upkeep problems can undermine comfort and experience.

Cleanliness concerns recur, including strong odors, stained or worn carpets and linens, mold or mildew, and occasional pests. Rooms are spacious but dated, and frequent complaints cite AC performance, plumbing and hot water issues, elevator and ice machine outages, and a pool that can be poorly maintained or dimly lit. Location is convenient for driving, but expectations should be set for an older hotel with uneven upkeep.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities show wear, with multiple reports of a dirty or dimly lit pool, broken ice machines, and elevator issues; the property feels dated. A few guests noted ample parking.

Related guest reviews

2

Veronica

Aug 3, 2025

·

Stayed 3 nights

Both bed sheets were stained on both sides. Breakfast cream cheese had mold when I opened it. There were black fingerprints on the walls and a lot of insects within the building. My desk was sticky when I got to my room. I was also provided with 2 normal body size towels and housekeeper wasn’t allowed to bring us extra towels even though we were four. She said the new policy was they can only exchange the towels and give us back the same amount we gave her. We had to go to the front desk instead of being provided with the correct number of towels as per guest. Another guest had to clean the pool because it had a pile of leave's. Overall horrible experience and rude staff.

10

Joshua

Mar 29, 2025

·

Stayed 3 nights

Good breakfast. Convenient parking. Clean rooms and comfortable beds.

2

William

Feb 10, 2025

·

Stayed 2 nights

Terrible hotel just from basics. No ice machines in the hotel we're working. Only phone in our room did not work as we tried to set a wakeup call. None of the workers spoke English to aid us on any needs. Printout of our billing showed our name connected to a false credit card name and number.

4

Cesar

Jul 15, 2025

·

Stayed 5 nights

Breakfast was good, rooms are really outdated, and dirty, A/C leaks and wets the carpet. 3rd floor smells like weed. No room service for the 5 days we stayed, even after asking. They did not want to give us fresh towels. Pools is dirty, had to clean out debri myself so my kids could swim.

6

Joe

Dec 14, 2024

·

Stayed 1 night

Had to change rooms multiple times due do things do working properly. (Toilet clogged and no one around to unclog it, the AC in the 2nd room wasn't working.) On the morning of check-out, the elevator wasvput of order and when I approached the woman

8

Grecia

Aug 29, 2025

·

Stayed 2 nights

Staff was friendly and fixed our dirty room immediately. The only problem we ran into aside from not cleaned room was the pool was dirty and had trash.

2

Heather

Feb 3, 2025

·

Stayed 1 night

Very dirty and very poor property maintenance. Smell was awful. Bathtub was dirty enough that we didn't use it. Poor service. Ice machine didn't work. Garbage bags piled by the elevator. Do not recommend!

10

Mikhail

Feb 10, 2025

·

Stayed 3 nights

Very clean, big parking lot, easy acccess. Has a backyard. Has a swimming pool but no spa. Do recommend it. Price is also very nice,

8

Marti

Feb 10, 2025

·

Stayed 2 nights

All ice machines not working. Water came out super slow and was not hot, light bulbs needed replacing, TV was difficult to navigate and channels limited. Although breakfast was very good, the attendant needed improvement. However, was satisfied with the property and rooms were clean, beds comfy, rooms big. The price was reasonable for what you got. Would recommend and would stay again.

2

Daniel

Sep 4, 2025

·

Stayed 1 night

Just a dirty feel to lobby, rooms, etc. Had a foldout sofa bed in separate room for kids, but no sheets, pillows, blanket etc. Kids said it was an absolutely terrible nights sleep. Arrived after dark and kids wanted to swim, but pool area was terribly lit, very dark, and one person sitting in shadows in back corner at the only available table in pool area. We chose not to swim. Breakfast had white bread slices instead of biscuits for the gravy. What the what? Will not visit again.

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Cleanliness

Cleanliness feedback is mixed to poor, with numerous reports of strong odors, stained carpets and linens, mold or mildew, and pests; some guests also found common areas untidy. A smaller number described rooms as clean or spotless.

Related guest reviews

4

Danny

May 12, 2025

·

Stayed 1 night

The hotel was dirty

2

Paige

Nov 18, 2024

·

Stayed 2 nights

The room was dirty and was infested with roaches. The front desk was rude and they tried to charge me for one night. I was there all of 1 hour.

4

Francheska

Nov 11, 2025

·

Stayed 2 nights

Initially, I was placed in a dirty room, or rather one that appeared clean on the exterior but was nasty on the interior. When I first entered the room and pulled the sheets back and took a cursory glance, everything appeared fine; however, when I got in the bed later on that night I saw dried up blood on the underside of the comforter and hairs in the bed. Also, the refrigerator was leaking, a roach was in the room, and the water in the shower was draining very slowly. Needless to say, I was never able to speak with management. I was given a number to call to voice my complaints; however, the number went unanswered both times and no one called me back, even though I left a message with both calls. If it's up to me, I'll never stay at this hotel again. The front desk staff were nice; however, I feel management, or maybe lack thereof, is the problem.

6

Miranda

Oct 9, 2025

·

Stayed 3 nights

I did not travel with any pets nor did I encounter any during my stay. The room I was in however, did smell like dogs. Also, I was given dirty towels. They were very stained and not clean looking at all. I ended up going to the store and buying my own towels for the rest of my stay.

6

Deeraj

Nov 30, 2025

·

Stayed 1 night

Hallway carpet and the carpet in the rooms doesn't smell good! Needs carpet washes and dehumidifying! Old property, needs maintenance or renovations. Breakfast was ok!

2

Micaija

Oct 13, 2025

·

Stayed 1 night

It was technically clean but also very dirty and run down. Hair in my bathtub upon arrival, furniture was ripped up.

4

Kylee

Mar 27, 2025

·

Stayed 1 night

horrible smell in the room and bathroom was disgusting did not want to touch anything i slept and quickly left asap

2

Heather

Feb 3, 2025

·

Stayed 1 night

Very dirty and very poor property maintenance. Smell was awful. Bathtub was dirty enough that we didn't use it. Poor service. Ice machine didn't work. Garbage bags piled by the elevator. Do not recommend!

2

Shane

Nov 15, 2024

·

Stayed 2 nights

The floors were filthy, so bad that just walking on the carpet in our room turned our feet black. In addition to the nasty floors we found used feminine hygiene products stuffed between the wall and the toilet. This was after being not so greeted by the incredibly rude day shift desk clerk. She was absolutely awful. We will NOT be staying there ever again!

4

Deshae

Nov 17, 2025

·

Stayed 2 nights

The first room we stayed had dried blood on the wall by the air conditioning unit. Also behind the toilet seat very noticeable so they changed our room which turned into a pest problem. Me and my husband tried to work with the hotel management who told us to despite it with our bank. I also have the pictures and videos for reference.

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Rooms

Rooms are generally spacious but dated. Recurring issues include AC performance and noise, plumbing quirks or unreliable hot water, and maintenance wear like loose tiles or aging fixtures.

Related guest reviews

8

Angela

Jun 29, 2025

·

Stayed 1 night

It was a nice room. It had a separate sitting area, it was a little hot in that area. It had a fan but it was a little noisy. The floor in the bathroom was coming up. They only gave you one face cloth. People apparently take items when they leave because they had a list of items and prices of they are missing from the room. The hotel was pretty quiet. When I woke up to start packing a saw a cockroach.

4

BRIAN

Aug 31, 2025

·

Stayed 1 night

I didn't book the cheapest hotel in the area. I expected more from them. The first room they put us in the air conditioner was not working properly. Wouldn't housekeeping notice that and tell the manger? The second room the A/C worked good. But in the middle of the night we realized they did not provide a bed sheet for the room. Only a sheet. I've never been in a hotel that doesn't provide a bed sheet. Also the bed was VERY firm. So firm that in certain spots you could actually feel the metal coils. Oh, and when we wanted ice I found out that despite being on the 1st floor the ONLY ice machine for the whole property was at the end of the hall on the 3rd floor. Really? It just felt like the property manager was trying to skimp every penny they could to the point that it really affected the guest's satisfaction with the property. I recommend you pass on this location and try somewhere else.

6

Katrina

Oct 11, 2024

·

Stayed 1 night

The room was pretty nice except the hot and cold water were installed backwards.

10

Leah

Sep 16, 2024

·

Stayed 1 night

The room was clean and spacious. Staff was friendly and welcoming. They had some dining options near by which was nice. The stay was ideal for people who want near city limit access without having to deal with traffic. Would stay again

8

Tim

Apr 28, 2025

·

Stayed 1 night

Room was comfortable

4

Kelly

Jul 29, 2025

·

Stayed 3 nights

This is a well-worn, older hotel that’s definitely seen better days. It's more in line with a 2-star rating. The first room I was given had a strong odor, but the staff accommodated a room change. The second room was functional and served its purpose, though still dated. The toilet on the second floor barely flushed, and the shower had very low pressure. Overall, it was somewhat clean, but this hotel is best suited for those simply needing a place to sleep without expecting modern comforts. I guess because of this, it was a pretty quiet place and not very crowded.

6

Diana Iris

Sep 30, 2024

·

Stayed 3 nights

My stay in a nutshell: “You get what you paid for.” When the elevator door opened, it smelled “old” and the buttons needed a bit more pressing for them to work. When I opened the hotel room door, there was a smell. It wasn’t necessarily a “bad smell” but it didn’t smell clean either. The couch had some stains on it so I didn’t bother touching it. The bathroom is so small, that the door was about 3 inches away from the toilet when opening it. I would go back to the hotel room late at night and I would see some “unwanted extra guests” in my room: a black cricket, 3 different occasions where I saw smaller black bugs, and a brown bug that took a few attempts at squishing it. The complimentary breakfast was fine, no complaints there. All in all, “I got what I paid for” so next time, I’m going to find another place that’s more pricier because the photos attached to this site on Expedia aren’t accurate (which is what I based my decision on other than price).

6

Elisa

Oct 15, 2024

·

Stayed 1 night

It's an old property and the rooms should be renovated. It was clean. Check in took awhile. Probably won't stay there again.

6

Ray

Sep 9, 2024

·

Stayed 3 nights

AC is noisy. Otherwise ok

8

Norma

Aug 4, 2025

·

Stayed 1 night

The room was great, clean and comfortable. The only bad thing was the ac. It was warm eventhough i tried setting it lower. Then at around 4am the power went off it finally camr back on at 6am.

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Service

Service is mixed: many guests praised friendly, accommodating staff and prompt room changes, while others experienced slow or inattentive check-in, difficulty reaching management, and frustrations around deposits or towel policies.

Related guest reviews

8

Levi

Sep 12, 2025

·

Stayed 7 nights

Highly recommend great hospitality and very friendly and accommodating. Nice area close to nearby attractions and breakfast is really good.

2

Veronica

Aug 3, 2025

·

Stayed 3 nights

Both bed sheets were stained on both sides. Breakfast cream cheese had mold when I opened it. There were black fingerprints on the walls and a lot of insects within the building. My desk was sticky when I got to my room. I was also provided with 2 normal body size towels and housekeeper wasn’t allowed to bring us extra towels even though we were four. She said the new policy was they can only exchange the towels and give us back the same amount we gave her. We had to go to the front desk instead of being provided with the correct number of towels as per guest. Another guest had to clean the pool because it had a pile of leave's. Overall horrible experience and rude staff.

2

Juan

May 14, 2025

·

Stayed 1 night

The system was down so the property didn't have my reservation. The staff seem unable to fix the problem.

10

Joseph

Jun 28, 2025

·

Stayed 2 nights

Had a great stay and the GM was awesome!

8

Emilie Sophie

Jul 21, 2025

·

Stayed 2 nights

When I got to the hotel ,I noticed a small thing in thr original room that I had booked that I didn’t like and I reported it to the front desk and they immediately found me another room.My stay was great.

2

Mario

May 4, 2025

·

Stayed 1 night

When I arrived there was there was a person standing outside smoking a cigarette, and starring at me. I waited at guest service for a while and there was a note saying went to help a guess be right back. I waited and waited, then I noticed the guy who was starring enter the front desk and ask if he could help me. I was very upset, because he saw me come in and he was not helping a guest, just smoking a cigarette. I had gotten a room for a my family of 6 and this room had no extra towels, just two, and no extra blankets. The bathroom floor I was worried about because the tiles were moving as you step. I there huge gaps in between the tiles. It felt like you were going to fall through the floor. Not sure how this is a 8.4 hotel. What's funny later in the evening I step out went down stairs and there was another lady upset at the check in worker because he was walking outside and she was waiting.

10

Rogelio

Jun 23, 2025

·

Stayed 5 nights

Great stay and Great staff

8

Patrick

Mar 8, 2025

·

Stayed 3 nights

Still haven't received my deposit back.

2

Rufus

May 11, 2025

·

Stayed 2 nights

I chose the pay at property option and this hotel attempted to charge my card before I made it to the hotel. I called at least 5 times trying to reach someone. One time someone answered the phone but did not respond. Another time a lady said “hello” and I asked is this the Country Suites hotel and she did not answer me, just hung up. Finally about the 5th time a man answered and I gave him my name and asked about the reservation and the charge and he told me he would have to call me back and that he had a guest in front of him. Needless to say I never received a call back. I thought this whole situation was handled unprofessionally so I went to another hotel where I was treated with respect and appreciation as a customer.

10

Rogelio

Jul 21, 2025

·

Stayed 7 nights

Great staff

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Location

Location is convenient for drivers, with easy access to highways and nearby dining and attractions; several guests found it quiet. A few mentioned road noise, a less interesting immediate area, or safety concerns such as a vehicle break-in.

Related guest reviews

8

Levi

Sep 12, 2025

·

Stayed 7 nights

Highly recommend great hospitality and very friendly and accommodating. Nice area close to nearby attractions and breakfast is really good.

6

Robin

Oct 4, 2024

·

Stayed 2 nights

What I like about the property it was close to the highway into several restaurants however, I did not like the noise nor the rotten are constantly found near the sink area.

10

GEUNSOO

May 23, 2025

·

Stayed 12 nights

It was amazing that a low-priced, breakfast, close to main city. I will stay again when visit Austin!!

4

Pragyaditya

Jan 10, 2025

·

Stayed 2 nights

Did not like the location . Pretty boring

10

Danielle

Aug 10, 2025

·

Stayed 2 nights

Close to what we needed, beds were comfortable. Will stay again

10

Leah

Sep 16, 2024

·

Stayed 1 night

The room was clean and spacious. Staff was friendly and welcoming. They had some dining options near by which was nice. The stay was ideal for people who want near city limit access without having to deal with traffic. Would stay again

10

Narasimha

Jun 11, 2025

·

Stayed 3 nights

Conveniently located

10

Martin

Oct 18, 2024

·

Stayed 2 nights

Best stay for the money close to Austin and other events.

2

ruben

Jul 8, 2025

·

Stayed 3 nights

They broke into my work van Property doesn’t camera staff not concerned. Camera at front door entry don’t work as well. I was parked right in front of door area. Given that they don’t utilize safety as a number one priority. I will down grade this property as a 1 star aside from this event . You will stay at your own risk

10

DARRYL

Nov 10, 2024

·

Stayed 1 night

Great location

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Dining

Breakfast feedback is mixed: many guests enjoyed it and mentioned good variety, fruit, and hot options. Others reported items running out, cold food, equipment issues with waffle makers, or occasional quality and service problems.

Related guest reviews

10

Suehelen

Jun 24, 2025

·

Stayed 5 nights

Love the free breakfast!

4

Daisy

May 10, 2025

·

Stayed 1 night

Property seems so nice online, but it is not. Our room smelled like mold and it felt so humid. The bed weren’t so bad, but the room door slams so hard it was very loud it woke us up through the night as people went in and out. The shower was very outdated and it looked dirty. It was okay for one night just passing by, but I wouldn’t stay there for more than that. Their breakfast was terrible, the food was cold and the waffle machines weren’t working. When asked about coffee the lady their was a bit rude. We weren’t happy with our stay.

10

Gia

Jun 4, 2025

·

Stayed 1 night

I had a fantastic stay at the Country Inn in Pflugerville! The staff were incredibly welcoming and helpful from check-in to check-out. My room was clean, spacious, and comfortable, with everything I needed for a relaxing stay. The complimentary breakfast was a great start to the day, with plenty of options and fresh coffee. The location is convenient—close to major highways and lots of local dining and shopping. The property felt safe and well-maintained. I would definitely stay here again and recommend it to anyone visiting the Austin area!

2

Michael

Jan 3, 2025

·

Stayed 3 nights

This is the worst hotel i have stayed in. It was extremely terrible and pose a health danger. When i went to get breakfast, i picked up a bagle/bread and i noticed it had mold on it. I reported to the manager and they took all that bread away. They then brought it back i noticed that they went to clean the mold. Furthermore, the water in the was cold. The hot water was not working then we had to check out early before scheduled date. This hotel should be closed down.

10

Daniel

May 30, 2025

·

Stayed 1 night

Breakfast was amazing!!

10

Mariah

Apr 28, 2025

·

Stayed 1 night

Amazing hotel!! Spacious rooms, Great deal with Price and oh my god the breakfst amazing. Good One.

10

Brandon

Jun 4, 2025

·

Stayed 1 night

Had a wonderful experience at Country Inn & Suites in Pflugerville! The staff was friendly, the room was clean and comfortable, and the location was perfect—close to everything but still quiet. Loved the complimentary breakfast and appreciated the convenient amenities. Would definitely stay here again!

10

Ricky

Apr 28, 2025

·

Stayed 1 night

Good Deal, with price and service. Do not miss their breakfast its very nice.

2

Daniel

Sep 4, 2025

·

Stayed 1 night

Just a dirty feel to lobby, rooms, etc. Had a foldout sofa bed in separate room for kids, but no sheets, pillows, blanket etc. Kids said it was an absolutely terrible nights sleep. Arrived after dark and kids wanted to swim, but pool area was terribly lit, very dark, and one person sitting in shadows in back corner at the only available table in pool area. We chose not to swim. Breakfast had white bread slices instead of biscuits for the gravy. What the what? Will not visit again.

6

Lori

Nov 9, 2025

·

Stayed 1 night

First off the lady at the front desk was a real sweetheart As for the hotel, TV was very scratched, lightbulbs, missing, bathroom, door, jam, broken all of which I let her know so I would not be charged Breakfast was out of product by 8 o’clock… I couldn’t understand if the gentleman was bringing more or if he was just too busy

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Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17 $59	18 $60	19 $57	20 $57	21 $63	22 $63
23 $57	24 $58	25 $62	26 $62	27 $62	28 $62	29 $62
30 $58	31 $62

Su	Mo	Tu	We	Th	Fr	Sa
		1 $57	2 $59	3 $57	4 $62	5 $62
6 $59	7 $59	8 $57	9 $60	10 $58	11 $62	12 $62
13 $58	14 $57	15 $58	16 $58	17 $58	18 $62	19 $62
20 $56	21 $59	22 $58	23 $59	24 $57	25 $62	26 $62
27 $55	28 $57	29 $58	30 $59

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Country Inn & Suites by Radisson, Austin North Pflugerville , TX