Hyatt Regency Lexington

Rupp

I

The front desk staff and valets were top notch, professional and friendly. Rooms were somewhat dated, but clean overall, except for the lower shelves of the bathroom vanity which was dirty and dusty, including the hairdryer. The pool area was very nice and clean, and our little ones had a good time there. The huge seling point for this hotel is it's being connected to the Rupp Center. I would definitely stay here for any event I was attending at the Rupp Center. The breakfast bar had a good selection, but ridiculous price. We have received breakfast bars that were just as good and with just as much variety for free at cheaper hotels in large cities. $26.00 per person is way too much. As well, when I tipped my waitress, she did not bring my change back and I had given a 20% tip.

The rooms are dated. The showers don’t drain properly and some of the outlets don’t work so come prepared. The property needs a renovation overall with the rooms.

Not a great hotel stay. Thankfully we were there only one night. Our room smelt old and musty like cats. When my wife called the front desk to ask if we could move rooms, they said sure, but they're allowed in all rooms. So if youre allergic to cats, look for another hotel. The AC in our room wasn't working, so they sent maintenance up to repair it. He got it working pretty quick, but then it quit working ten minutes later. Bathroom wasn't very clean either. There was dried pee around the bottom of the toilet that hadn't been cleaned. Made us wonder what else doesn't get cleaned. We would have switched rooms, but our kids were so tired they had already gone to sleep, plus we were afraid that the next room might be even worse.