Les Tonnelles

First off getting into the place was complicated. It wasn't clear where the front door was. When I found it, there was a message on the door stating to use the code that had been sent by text or email. I had been sent neither. When I called the no. I fortunately got through to someone pleasant straight away, who gave me the code over the phone and sent it to me via SMS while we were talking. The entrance area was bizarre and unwelcoming. It looks like an entrance way to an uninhabited block of council flats.... Once in the room, it was extremely cold and I couldn't find the heating. There were holes in the wall where a heater had obviously been. So I called the contact no. again to explain and while doing so I saw the air conditioning above my head was also a heater. The remote control was hidden away so it was not easy to find. The room was extremely basic. The shower was not clean. There were used shampo items in the shower tray. The hotel is right on an extremely loud road with lorries whistling right by the window. A spotlight came on in the night right outside the window, which even the shutters did not sufficiently block out.

Everything was fine, just a small problem starting the heating. Thanks to Alexandre for coming quickly to help me. The restart attempt was not very conclusive. A technician was supposed to come the next day. During the night the heating started up again and unblocked itself. Otherwise, good stay, perfect place. It's true that this system lacks relationships and human contact. The key handover system is absolutely perfect and efficient. Thank you, I will come back.

That was a nice stay.

It was horrible, ee couldn’t get the room we paid for. We paid for two rooms but recieved only one of them. 2 of us had no place to go in a city we dont know. We want answers

My room was not made up so after several phone calls they switched me to another room. My only issue was that they directed me to an unsecured closet with keys to every room in an unsecured key box. Very unsafe anyone could have accessed it and have access to any room. Also not able to communicate well in English