Name: Best Western Premier Richmond City Gateway
Address: 4303 Commerce Rd, Virginia, United States of America, Richmond City County, US
Price range: $105–$225 per night
Rating: 7.68

What guests think

At Best Western Premier Richmond City Gateway, guests often praise friendly staff, comfortable beds, and convenient access to I‑95, but reviews are mixed on cleanliness and maintenance, with repeated reports of stained linens, odors, pests, and occasional broken amenities.

Facilities such as the pool, elevators, and the attached restaurant receive mixed feedback, with closures, staffing gaps, or upkeep problems noted alongside positive comments about the gym and convenient parking. Room quality varies: some are modern and quiet, while others suffer noisy hallways, humidity, weak Wi‑Fi, and HVAC or plumbing issues. Breakfast and dining range from plentiful and tasty to limited, paid, or slow service, and policies like no take‑away are mentioned. Expect a convenient stop with helpful service but inconsistent execution.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

On‑site restaurant/bar, pool, gym, and parking draw mixed feedback: convenient parking and a decent gym are noted, but guests also report pool closures or condition problems, elevator outages, safety/upkeep issues, and understaffing.

Related guest reviews

8

Elizabeth

Jun 23, 2025

·

Stayed 2 nights

Adjacent to Phillips Morris. The hotel shares a parking lot with another hotel - all are on a service road. Many trucks in/out. The road is in awful shape (potholes, etc.). There is a Starbucks and Subway. The hotel restaurant does not have enough employees, to keep up with a busy weekend night (neither does the McDonalds next door). Floors are noisy with foot traffic. Kids liked the pool!

2

William F

Aug 24, 2025

·

Stayed 2 nights

Worst hotel experience I’ve had . The rooms were dirty and smelly. I had to switch rooms cause there was stains on the sheets. I got a new room that was worse . It had a bug smashed to the wall , we paid for two nights an only slept there one. The pool is dangerous , There is an electric junction box wide open with wires exposed , one foot from the pools water so they just put an orange cone on top of it . One splash away from death

8

Lee Ann

Sep 28, 2023

·

Stayed 3 nights

Pool and grounds were very nice!

10

Carol

Aug 11, 2025

·

Stayed 2 nights

Super clean room, great bed, great amenities, pool and fitness center were nice, wonderful staff, good breakfast, nice bar/restaurant. Very convenient to I-95. We will definitely stay here again.

10

Rah

Jul 10, 2023

·

Stayed 1 night

Pool was clean and great temp hotel quiet and clean staff pretty cool

2

Daeveene

Mar 26, 2025

·

Stayed 1 night

The hotel restaurant and pool was not operational. It was a big reason why I selected this hotel. I had a one day visit and I needed a swim to help my medical condition and a place to eat without having to drive somewhere. The hotel didn’t achieve my expectations due to lack of convenience.

6

Roberta

Jun 21, 2025

·

Stayed 1 night

Elevator out of order as well as a couple doors to outside

10

david

Jun 25, 2024

·

Stayed 1 night

Clean and safe. Pool is awesome.

8

Elizabeth

Aug 15, 2023

·

Stayed 2 nights

The hotel was clean and the staff was friendly. The only complaint I have is the pool. It was green like swamp water in the middle of August- totally unusable. Since I chose this hotel primarily because its one of the few in Richmond with an outdoor pool it was very disappointing. The management closed the pool and treated it with chemicals so hopefully the next guests to check in can use it.

10

Gwendolyn

Dec 14, 2023

·

Stayed 1 night

This is a very nice hotel spacious rooms good beds wide screen TV but the restaurant isn't open. Gym and business center. I would return.

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AI-generated summary based on recent guest reviews

Cleanliness

Feedback is highly inconsistent: some report very clean rooms and common areas, while many cite stained linens and towels, dirty bathrooms, odors or dampness, and recurring pests such as cockroaches, ants, and occasional bed bug reports. Housekeeping misses and maintenance‑related grime are noted.

Related guest reviews

6

Chase

Oct 6, 2025

·

Stayed 2 nights

I found a dead cockroach in my bathroom and i took a pic of it with my room info for confirmation

4

Scott

Oct 13, 2025

·

Stayed 1 night

Stains on sheets and pillows. Toilet doesn't flush properly.

2

Lula

Jan 15, 2026

·

Stayed 1 night

The rooms weren't clean. I changed rooms twice, and both were horrible. Hand prints on the bed headboard, stains on the sheets, and dried urine on the floor around the toilet

4

Jorei

Jul 17, 2025

·

Stayed 1 night

I waited 20 min to be serviced… first room had mildew smell and dirty so was the second room as far as dirty on the floors… the front desk was nice however

6

Pamela

May 10, 2024

·

Stayed 1 night

The bed was the only nice thing about the stay but after seeing the disgusting towels, I now wonder if my sheets were actually clean. Both towels had giant brown stains and I had to dry off with a wash cloth. There were numerous live and dead roaches. I do not recommend this hotel and I will never patron another best western.

2

Noodle

Sep 12, 2024

·

Stayed 1 night

I found a pair dirty socks under my sheets guess the housekeeper made bed up without chasing sheets if she had stripped bed down she would have found the whole pair of socks

2

Karen

Jul 29, 2025

·

Stayed 1 night

This was the worst hotel we’ve ever booked on Expedia. The reviews were not accurate by any means. The hotel smelled like pot throughout and the cleaning staff had sprayed massive amounts of air freshener to cover it up. There were roaches in the bathroom, and the AC sounded like a truck engine all night and left all our belongings wet. Additionally, the bathroom had mold and the bedding appeared yellow. We couldn’t leave faster. Will never stay at another Best Western and will reconsider booking through Expedia from now on.

10

Annie

Dec 15, 2025

·

Stayed 2 nights

The cleanest and the staff love it all

4

Jenelle

Nov 15, 2025

·

Stayed 2 nights

Unpleasant. There was no heat in my room, sheets had stains, floors were dirty, and there was a red stain in the bathroom shower that I had to clean. When guests open and close their doors, it’s very loud and unsettling. I wouldn’t stay here again.

2

Cathy

Jul 19, 2025

·

Stayed 2 nights

I got bitten by bed bugs!!! Hotel would only offer one night refund if I removed my review about the bed bugs!! We had a two night stay but did NOT stay the 2nd night because I had so much discomfort from the bites.

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Rooms

Beds are often comfortable and some rooms feel updated, but many guests report noise from hallways/doors, humidity or musty smells, dated fixtures, and maintenance problems with HVAC, plumbing, and showers; Wi‑Fi can be unreliable.

Related guest reviews

6

Nicholas

Jan 28, 2024

·

Stayed 2 nights

********ZERO SOUND PROOFING while rooms are very clean and nice, the doors do not have good seals on them. I had to get moved out of a connecting room because I could hear every single word, movement, ANYTHING in the connecting room. Once moved, I noticed was a centimeter gap in every door - even in my new room’s main door. This meant if anyone ever walked past I could easily hear it. I want to clarify - this isn’t the usual muffled noise you may hear in the next room, this sound is as if you are in a 2 room house with no door and someone is in the other room. Bed was comfortable, room was fairly clean and nice - one of my towels had some a red lipstick-like mark on it. Had to get moved rooms due to noise

10

William

Jan 6, 2026

·

Stayed 2 nights

Was just what I needed after two days of driving. Very comfy.

6

Ashley

May 23, 2025

·

Stayed 1 night

The overall hotel was very clean, but our toilet was broken, and the air conditioner was broken

6

Eddie

Aug 18, 2025

·

Stayed 2 nights

We had a problem with the toilet in the bathroom. We called Sat morning at 830 to let the front desk know. The toilet would take at least 30 mins to fill back up once you flushed it. They stated somone would be up in 20 mins; an hour later still hadn't seen anyone. We called again and they claimed they had told maintenance about the issue. By this time it's 930, breakfast ends at 1000, and we hadn't been able to start our day waiting on maintenance, so we left and went and ate. We came back and they had obvioulsy been there to look at it becuase there was a wrench on the sink counter. We left, enjoyed our day and came back that evening Guess what; still not fixed. Doing the same thing. So we gave up on that. Also for it to be a non-smoking hotel, the wrench of burnt marijuana would about knock you out everytime we left our rooms and went into the hallway. It got so bad that it started permeating our room, and we had to spray air freshener to try and mask the smell.

6

Michael

Dec 31, 2023

·

We arrived arund 8 pm. There was a restaurant on site. the service was terrible and it took nearly an hour to get the pizza we ordered. When we went to shower in the morning the shower instantly flooded the bathroom and floor outside the bathroom. We had a handicapped accessible room (not requested) so the shower was not enclosed and the curtain did not touch the floor. Flooded in less than 5 seconds. Needless to say, were not able to shower. The overhead lights in my adult daughter's room did not work. Expedia was impossible to contact for a refund.

10

Maryann

Jul 31, 2025

·

Stayed 1 night

Rooms are a nice size, beds are comfortable

6

Dina

Aug 27, 2025

·

Stayed 3 nights

Thank you for accommodating my family by giving us rooms with an adjoining door. Our room was very damp and had an odd odour. The air conditioner was very noisy. Our second day we asked to have our room cleaned as we left the hotel after the cleaning staff was finished. The woman at the front desk wrote our room number down and we also explained about the air conditioner and the smell. She said she would send the maintenance guy to check it out. We returned to our room after midnight and found that nothing had been touched. We went to the front desk and explained to the gentleman that was on duty. There was nothing he could do at that point to have the room cleaned. He brought us clean towels. We explained to him about the dampness and that the sheets felt wet. He also noticed the smell from the air conditioner. He came back with bedding and a spray to help get rid of the smell. He was very kind and understanding. I’m hoping that when we are booking these hotels through Expedia that we are not given the worst room in the hotel because we didn’t book direct. This trip we booked 4 different hotels through Expedia let’s just say they weren’t the best I’ve ever stayed in. The staff in the hotel were very friendly, the ladies in the breakfast area work very hard and are very helpful.

6

youna

Aug 9, 2025

·

Stayed 1 night

We stayed in a room with two queen beds. The room was a bit noisy, as I could hear every sound from the hallway — footsteps, conversations, and people moving luggage. There were stains on the bedsheets and pillowcases, which was disappointing. The refrigerator was old and tilted, and the microwave was also outdated. The coffee cups were chipped, and there was no hairdryer provided. On a positive note, the free breakfast was decent, offering eggs and sausage, but it lacked a waffle maker and yogurt. It was a disappointing room compared to price we paid.

6

Luis Garcia

Sep 20, 2024

·

Stayed 4 nights

Wi-Fi internet is useless if you are a person who depends a lot on Wi-Fi, look for other options

6

Teyanna

Dec 1, 2023

·

Stayed 3 nights

The water would not go down when we took a shower and literally had to ask for cleaning supplies to clean the tub out after each person took a shower. Which was a lot for a family of 4 attempting to get ready and out the door to start our days.

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Service

Staff are frequently described as friendly and accommodating, with quick check‑ins and helpful front‑desk support. However, some guests faced long waits, inconsistent responsiveness, a rigid early check‑in fee, and occasional unprofessional interactions.

Related guest reviews

2

Luz

Feb 4, 2025

·

Stayed 1 night

We arrived at the location around 1:00-1:30 a.m. and no one was at the reception. We waited for about 30 min for someone to show up and nothing. We ended up sleeping in the truck at a rest area about 20 miles north. I wish there was a notification about last check-in time.

10

Dionna

Jun 22, 2025

·

Stayed 2 nights

The staff is phenomenal and the rooms are clean.

8

Rick

Jun 29, 2025

·

Stayed 1 night

The stay was good, although we drove 15 hours to there ,we were a little early about 30 minutes they wanted to charge me 40.00 to check in early.i thought that was a slap in face so we waited the 30 minutes.i guess you guys are all about the money you could have cared less what we have already been through.

10

Justin

Feb 23, 2025

·

Stayed 1 night

Faith was very pleasant and accommodating during check in!

6

derek

Sep 22, 2025

·

Stayed 2 nights

Decent affordable option for the Iron Blossom festival. Regular check in is at 3pm. Arrived Saturday at 12:30 to a virtually empty parking lot. Was informed by the front desk that they do not allow early check-ins until 2pm, and there would be a $40 fee for the extra 1 hour. She tried to explain that they do all of the turnovers starting at 11am (designated check out), not staggered as guests check out. Pretty silly policy and explanation. (Vacated rooms were being cleaned all morning before 11am when we checked out). Not as accomodating to arriving guests as most hotels attempt to be.

10

Ana

Jul 8, 2024

·

Stayed 2 nights

Personal was friendly and kind. Very impressive with the over all services. Thank you for been kind and help full with me and my family. we will deff see you soon.

10

Danielle

Jan 6, 2026

·

Stayed 1 night

The staff is very helpful and accommodating. The hotel was quiet and conviently located. I would stay there again.

10

Tracy

Oct 30, 2025

·

Stayed 2 nights

Staff was helpful and friendly! Comfortable beds. Good food. Everything was clean and tidy. Would definitely stay again!

2

Erica

Apr 1, 2023

·

Stayed 4 nights

Let's start with the good: dinner in the attached restaurant is actually quite good and night staff were always friendly. Now for the awful: the day general manager was horrifically rude. I had to call the front desk because the room light was blinking like a strobe light, the bath tub wouldn't drain, the light sockets in bathroom didn't work and there was a foul odor...all very reasonable issues to inform the management of....she called the room and told me that I was "complaining too much" and that if I didn't stop she would call the cops on me. She the stated, she would "kick me out if I complained again about anything to anyone" I have never been treated so rudely in my life. I also witnessed her actually call the cops on a black man who was only walking through the parking lot. She watched him walk and then chased him out on the street and called the cops. She made the entire visit horrific and I would not recommend anyone stay here until she is gone or receives training. Horrible experience.

8

Doug

Apr 6, 2025

·

Stayed 2 nights

Great location and hotel, safe location and right outside of the main city of Richmond. Only issue we had was hotel staff still came into our room to clean it when we had the privacy sign on the door.

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Location

Location is convenient to I‑95 and a short drive to downtown, with generally quiet surroundings. Several guests found few nearby dining options and noted a somewhat rough service‑road area.

Related guest reviews

8

Elizabeth

Jun 23, 2025

·

Stayed 2 nights

Adjacent to Phillips Morris. The hotel shares a parking lot with another hotel - all are on a service road. Many trucks in/out. The road is in awful shape (potholes, etc.). There is a Starbucks and Subway. The hotel restaurant does not have enough employees, to keep up with a busy weekend night (neither does the McDonalds next door). Floors are noisy with foot traffic. Kids liked the pool!

10

Juanita

Sep 15, 2025

·

Stayed 3 nights

This was my second time staying and the location is accessible to any area within 20 mins which is great

10

Victor

Sep 12, 2025

·

Stayed 1 night

Very convenient, off I95. Hotel very clean, comfortable accommodations. Yes, Will stay again.

8

Paulette

May 21, 2025

·

Stayed 2 nights

It was in a quite area

8

Eric

Aug 19, 2025

·

Stayed 1 night

Convenient location, good value for money. Staff is helpful, property is well maintained. The onsite restaurant also has a good selection and nice staff.

6

Rachel

Apr 17, 2023

·

Overall this hotel was fine. The room was clean and the bed was comfortable. Check-in and custodial staff were friendly. The breakfast was really poor, the woman setting up food was rude and the area was a complete mess. I only tried to eat there once. The area outside the hotel was also really sketchy, something I was unaware of when booking this. There were multiple creepy men leaning out the windows of the hotel nextdoor who would yell at you while you were in the parking lot. If you’re on a tight budget I think this hotel would be fine for a night, but if you’re staying longer I would spend the extra money and opt for a nicer location with better food.

8

Barry

Jul 22, 2023

·

Stayed 3 nights

Hard to find property.

8

Lori

Jan 2, 2026

·

Stayed 1 night

Comfortable bed. Staff nice. Restaurant was ok. No real other food options in close proximity.

10

Monica

May 11, 2025

·

Stayed 1 night

Clean property and amenities. The staff were professional and friendly. The area was quiet and right off 95 south. It’s about 10 minutes south of downtown Richmond. Theres a restaurant at the hotel but I didn’t try out the menu because it was closed because we got there but there is a Starbucks across the street. I would stay there again.

8

Richard

Jun 12, 2025

·

Stayed 1 night

I liked that it was off the highway, the area around the hotel looked safe, the room was clean, staff was excellent and breakfast was good

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AI-generated summary based on recent guest reviews

Dining

Breakfast and on‑site dining receive mixed reviews: many enjoyed a plentiful complimentary buffet, while others found quality or variety lacking, encountered pay‑only or slow service, and experienced restaurant closures or understaffing.

Related guest reviews

8

Elizabeth

Jun 23, 2025

·

Stayed 2 nights

Adjacent to Phillips Morris. The hotel shares a parking lot with another hotel - all are on a service road. Many trucks in/out. The road is in awful shape (potholes, etc.). There is a Starbucks and Subway. The hotel restaurant does not have enough employees, to keep up with a busy weekend night (neither does the McDonalds next door). Floors are noisy with foot traffic. Kids liked the pool!

10

christine

Aug 11, 2025

·

Stayed 2 nights

Property had a nice lobby. Breakfast was plentiful with a great variety.

2

Laura

Sep 2, 2023

·

Stayed 1 night

Specifically called this hotel to make sure the restaurant would be open before booking. They insured me it opens at 5, and closes 9/10. When we got there at 5 the restaurant never opened. We just drove 7 hours there and we’re left with no food. A dirty room and dirty towels. Extremely disgusting, do not stop here on your commute.

10

Lori

Aug 12, 2025

·

Stayed 1 night

The rooms very nice and clean ! Staff was very helpful! The breakfast was very good ! Great place to stay!

8

Heather

Jan 31, 2025

·

Stayed 1 night

The hotel itself was great but the breakfast situation was a joke. I paid $20 for breakfast and was referred to a restaurant on the premises. One server, buffet food but was going to be served by a waiter. 1 waiter. He was very polite but extremely slow. Coffee was terrible, served everything in paper containers like you'd get mac & cheese in. Milk, no creamer. No sweeteners on the tables. He would disappear for extended periods of time in the back and return with a tray full of paper cups and leave again One gentleman stood at the counter with debit card in hand for more than 20 minutes, I assumed waiting to pay or order. He was never acknowledged. We got up and left, abandoning the vouchers we had paid for. No music so it was dead silent.

10

Mark

Oct 10, 2025

·

Stayed 1 night

Very clean hotel. Staff was very courteous. The on site restaurant is recommended. The burger was great. I will stay in this hotel again when an over-night in Richmond is required.

8

Priscilla

Aug 19, 2025

·

Stayed 2 nights

It was a good stay. I truly enjoyed it. Breakfast was included. The only thing I did not like was that you could not take the breakfast out of the serving area. You had to eat it there like a toddler. I was shocked about that. I wanted to go downstairs, grab food and take it back to my room but it was not allowed

8

Christina

Aug 19, 2025

·

Stayed 2 nights

The hotel was nice clean and quiet, the only thing that I had a problem with was the breakfast. The eggs were to watery on Sunday. The quality was not good of the breakfast. The room was clean. Beside the breakfast I enjoyed my stay

10

Herbert

Sep 6, 2025

·

Stayed 2 nights

Look no further. This is one of the best in the area. Great staff, clean rooms and good breakfast at a decent price. This is the place to stay.

10

Brian

Sep 26, 2025

·

Stayed 4 nights

We were overall pleased with our 4-day stay and would stay there again. The entry, lounge and breakfast dining area were bright and welcoming. The complementary breakfast had several tasty options that were varied day-to-day

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AI-generated summary based on recent guest reviews

Month	Average price
January	$106
February	$100
March	$144
April	$116
May	$129
June	$134
July	$124
August	$112
September	$113
October	$160
November	$124
December	$104

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $144	16 $130	17 $119	18 $159	19 $143
20 $115	21 $105	22 $114	23 $114	24 $122	25 $225	26 $225
27 $146	28 $132	29 $132	30 $132

Su	Mo	Tu	We	Th	Fr	Sa
				1 $117	2 $150	3 $150
4 $117	5 $118	6 $126	7 $127	8 $117	9 $147	10 $147
11 $117	12 $117	13 $118	14 $117	15 $118	16 $150	17 $150
18 $117	19 $117	20 $117	21 $117	22 $118	23 $167	24 $176
25 $117	26 $117	27 $117	28 $118	29 $117	30 $150	31 $150

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Monthly average prices

About this property

Location

Room options

Suite, 1 King Bed, Refrigerator & Microwave (With Sofabed)

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Standard Room, 1 King Bed, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

Executive Room, 1 King Bed, Refrigerator & Microwave (With Sofabed)

Suite, 1 King Bed, Accessible, Bathtub (With Sofabed)

Guest reviews

Good

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Best Western Premier Richmond City Gateway

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Prices for upcoming dates