Name: Country Inn & Suites by Radisson, Williamsburg East Busch Gardens , VA
Address: 7135 Pocahontas Trail, Virginia, United States of America, James City County, US
Price range: $62–$197 per night
Rating: 7.27

What guests think

At Country Inn & Suites by Radisson, Williamsburg East (Busch Gardens), VA, travelers praise the convenient location for Busch Gardens and friendly staff, but report an aging, sometimes musty property with cleanliness lapses, maintenance problems, and intermittent facility outages.

Many report dirty rooms or linens, pests, mold, damp carpets and strong odors, plus broken AC, plumbing and fixtures; elevator, pool and hot tub are frequently out of service or poorly maintained. Complimentary breakfast earns praise for variety from several guests, though cleanliness, restocking, and quality are inconsistent. Overall, expect a budget stay near the parks with trade-offs in upkeep and reliability.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Outdoor amenities are hit or miss: the pool is often closed or dirty and the hot tub is out of service; elevator outages recur, and the small fitness room has broken equipment. Parking is available and the property is pet friendly.

Related guest reviews

6

Steven

May 11, 2025

·

Stayed 2 nights

Pool out of service

6

Thomas

Jun 1, 2024

·

Stayed 1 night

Booked specifically bc it had a pool. Pool is outside and wasn’t open.

10

Shawn

Jun 15, 2024

·

Stayed 1 night

The pool was extremely clean

4

Melissa

Jul 19, 2024

·

Stayed 1 night

The pool and hot tub were out of order and it was not listed that they were not available. That was one of the reasons I chose this location. There was hair in the shower and black marks on the inside of the comforter.

6

kylie

May 25, 2025

·

Stayed 3 nights

Outdated everything, but was good enough for our stay. Room was more updated than everything outside of it, but still not that amazing. Elevator broken and they made no effort to fix it in the 3 days we stayed, just slapped a sign on it and said ask the front desk for help.

6

Mark

Aug 23, 2025

·

Stayed 2 nights

Outdated hotel that’s needs a professional refresh and deep cleaning. Stopped by the breakfast area the night before and it was dirty and was still in the same show the following morning like it was not cleaned after breakfast. Pics of pool were not recent and the hot tub was broken/covered when we were there. The place had a run down feel to it and was like they did minimal to keep it going.

8

Dwayne

Jul 26, 2025

·

Stayed 3 nights

Overall, for the price, location, and intention of our Busch Gardens/Colonial Williamsburg visits, this was a good hotel. It's pet friendly. The staff were accommodating and provided good customer service. Good assortment of options for breakfast as well. It's definitely older (i.e. still has popcorn ceilings) and could use a fresh reno, but obviously that's costly and is not up to hotel management. Colonial Williamsburg is a couple miles away with plenty of dining options, shopping, boutiques, coffee shops, and of course attractions. Busch Gardens is in the opposite direction and also only a couple miles away or closer.

6

Frances

Jul 31, 2025

·

Stayed 3 nights

Several staff were pleasant but others showed no enthusiasm or exhibit care to help. Also several of the staff, not front desk, were great and had a big smile when they met you. The gym wasn’t useful mainly because of broken equipment.

4

Joyce

Apr 27, 2025

·

Stayed 2 nights

We came into town for a family trip and had a suite booked. In the master room, the A/C unit did not put out much cool air, was very loud, and sounded like it was about to completely break down. The bathtub in the room was completely clogged, causing us to not be able to bath our kids or shower for long because the tub would fill to the top. We tried unclogging it ourselves with no luck. The maintenance man came up to try to fix it and said he was unable to. Therefore, we were not able to shower like we needed/wanted to. It took all night for the water in the shower to drain. The bathroom had orange/red spots all over the walls and bathroom wasn't cleaned very well. On our first night after checking in, the fire alarm went off causing everyone to evacuate. We had to leave with our children quickly and unable to be in our room for awhile. Turns out the elevator caught on fire per the front desk. The elevator was broken the rest of our stay, so we had to climb up and down 4 floors of stairs with two young children and all of our luggage. For spending close to $500 for two nights, we were really unhappy and uncomfortable during our stay and will not stay again when traveling back to Williamsburg.

4

Anthony

Aug 26, 2025

·

Stayed 1 night

The room key didn't open the door. We let the front desk know and they told us it was a known issue and gave us another room. The cable in the room didn't work. The pool didn't have any towels and was a mess. There was a hot tub but it looked like it had been winterized and never re-opened (in August), The beds were hard and the pillows were thin. The guy at the front desk was really responsive and did whatever he could to help us, but in general, the facilities sucked.

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Cleanliness

Cleanliness is a recurring concern, with multiple reports of dirty rooms and linens, mold, musty odors, damp carpets, and pests such as roaches, ants, and occasional bedbugs. Housekeeping is inconsistent, and common areas and the breakfast space can be untidy.

Related guest reviews

2

Tiffany

Jul 22, 2025

·

Stayed 2 nights

This place is not a 3 star hotel. More like a 2 star. The rooms were dirty. The floors were sticky. The sheets had stains and hair on them. We requested more but it was the same issue. I had to buy sheets from the store. Walls had holes in them. Spider webs everywhere. I am definitely writing a letter.

2

Carol

Jun 23, 2024

·

Stayed 2 nights

Our room was musty smelling. Air Conditioner didn’t work. Had a huge water leak in the bathroom. They moved us to another room. The second room was filled with ants, and the bed sheets had stains on them. Next morning we wanted coffee, but the coffee machine was out of order. After all that, we only got a 15 percent discount. Never stay at this hotel

8

Keith

Apr 2, 2024

·

Stayed 1 night

I liked the friendly staff and good breakfast each morning. I ended up getting bedbug bites all over my legs. Not a fun experience. I believe I was in room 204. Hope it does not happen to anyone else.

2

Vanessa

Oct 12, 2025

·

Stayed 2 nights

Room was dirty, beds were not comfortable very lanky you can feel the springs, the pillows suck not plush at all or anything. The bathroom was gross there was a spider web right by the tub.

4

Jacob

Jul 18, 2025

·

Stayed 1 night

Place is overall a dump. Guy at the front desk was very polite and accommodating. The rooms smelled musty or moldy. Spider webs all over the room. Stains on the sheets and curtains. Tons of hair in the sink drain. I put most of this on ownership who clearly aren’t putting money into the hotel to maintain a standard. This room should be less than $50 a night. If you are paying more than that you are burning money

2

Sydney

Nov 2, 2025

·

Stayed 1 night

Roaches and bed bugs

2

Liam

Dec 27, 2023

·

Stayed 1 night

The whole hotel felt dirty and had a strange smell. Chairs in the reception area had stains and dried food marks all over them, and in the elevator, there were poorly constructed handrails around the interior. I doubt the hallways had been vacuumed in the last few days. Our room had clearly not been cleaned thoroughly since the last guest either. There was debris not vacuumed on the floor, dirt and hairs around the bath, there were hairs in the beds, thick marks where a cup had been next to the sink and toothpaste splatter on the bathroom mirror. The staff apologized and moved us to another room which was a little cleaner, and by this point our children were falling asleep, so we had no choice but to stay. If we could have left I would have. It was shockingly bad. I will never stay in this hotel again! Avoid if you have a choice!!

4

Janene

Sep 9, 2024

·

Stayed 2 nights

This property needs a complete renovation or rebuild. The entire facility smelled of mold. (Signage indicated an issue with sprinkler systems). The room had large mold stains over most of the ceiling. There was not hot water either night. It was like someone bought the rundown business cheap and trying to make it work. Staff was nice, and bed was somewhat comfortable.

4

Randy

Jul 13, 2025

·

Stayed 1 night

Pulled in to parking lot to see group of people smoking weed. Room was dirty and smelled like mildew .stained linens. Bed was terrible. The complimentary breakfast was ok and staff was friendly.

6

Shawna

Sep 9, 2024

·

Stayed 2 nights

The pictures online did not convey the actual experience. It was much dirtier than expected on the inside, with wet floors in the hotel room, and a musty smell. We stayed 2 nights and tried the breakfast the first day. A cockroach was hanging out by the waffle maker, which made me look around and realize the breakfast area was also not clean.

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Rooms

Rooms feel dated, with frequent reports of humidity, weak AC, and very firm or worn mattresses; some bathrooms are small. Family suites offer generous space, and a few guests note reliable Wi‑Fi and comfortable beds.

Related guest reviews

8

WESLEY

Aug 12, 2025

·

Stayed 2 nights

Nice room, free breakfast, quiet. First room phone did not work, toilet backed up, we had to be moved to another room.

10

Kevin

Jul 6, 2024

·

Stayed 2 nights

Close to waterpark and BG. Breakfast had a great selection. Room was clean and comfortable. Would stay here again The outside windows could use a good cleaning. Nothing else there. Perfect after a day in the park. Noce and quiet .

8

Robyn

Jan 1, 2024

·

Stayed 1 night

Older hotel but great location to Bush gardens. The family suite was nice and roomy.

6

Sheila

Aug 18, 2025

·

Stayed 4 nights

Carpet dirty, ac unit will turn off at the middle of the night, stain on blankets, tiles on shower comming off, needs updated, great staff & service

6

hannah

Jul 16, 2025

·

Stayed 3 nights

Rooms are too small. Beds uncomfortable. Convenient location tho

6

Toral

Aug 17, 2025

·

Stayed 7 nights

Layout of rooms was great with 3 beds and 1.5 bathroom. The building is really old and can use a makeover. Still has poppy sealing. Curtains have holes in them. Just feels dirty. The whole place has a muggy smell. Hallway carpet is torn, doors have marks. Bedsheets have a smell to them. Only has 1 elevator which smells awful. Stairs are the same. Only 1 washing machine works. Front desk does not have quarters. Breakfast guy was nice and helpful. He tried his best to accommodate us with what he had. Staff is helpful, but they have their own limitations with what they are provided. Could be smell of medicine for roaches. Place is close to Busch Gardens. Hotel does not provide shuttle to Busch gardens. Water pressure in shower is good. Cleaning is every 3rd day of your stay is longer. Will not stay here again.

6

Kim

Sep 21, 2024

·

Stayed 1 night

Old outdated bathroom really small

6

MOHAMEMD

Sep 1, 2025

·

Stayed 1 night

Not kept up to date.

10

Victoria

Aug 27, 2025

·

Stayed 1 night

The room itself was basic but clean and functional. The bed was comfortable, and the air conditioning worked well (which was a relief during the summer heat). There was also a small desk which made it easier to get a bit of work done in the evenings. Wi-Fi was free and mostly reliable, although it did drop out briefly once or twice. Staff were friendly and professional. Check-in was quick, and they were happy to store my luggage after checkout since my train wasn’t until later in the day. Breakfast was included — nothing fancy, but it had the essentials: toast, eggs, some fruit, and coffee. Honestly, better than I expected for a hotel in this price range.

8

Robert

Aug 3, 2025

·

Stayed 3 nights

I'm going to highlight both positives and negatives of our stay at this hotel. Positives: LOCATION: Seriously, you can't beat this location. On a non-busy road right in the middle of Water Country and Busch Gardens. Our family had the multi-day pass so we were able to leave the parks and come back since it was 5 minutes and then regroup and go again. So nice! PRICE: I'll state the obvious, for a family of 6 price is huge, so they saved us a bundle of money. DOUBLE ROOM SUITE: They have a nice double room suite for a great price that has two rooms and 1.5 bathrooms. Only one tub and also no doors (we brought a curtain and curtain rods and they worked fine). For the price, cannot beat this! We had a good stay with 4 kids in one room and us in the other. The dining table was nice. But beware there was no kitchen (microwave and mini fridge) FREE BREAKFAST: The breakfast was free. Not great but not horrible. Coffee was very watered down. People were friendly at the front desk CONS: The hotel was being improved but not fully. The windows were horrible and let through all kind of mugginess so that our room and clothes felt damp the whole time despite using the AC. The carpets were pretty nasty. The sound went through the windows and doors easily (people screaming outside the halls and even in the outdoor pool could be heard clearly).

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Service

Staff are frequently praised as friendly and accommodating, with several guests noting helpful front desk support. However, understaffing, slow or clunky check‑ins, occasional rudeness, and rare instances of staff entering rooms without knocking were also reported.

Related guest reviews

4

Crystal

Oct 20, 2024

·

Stayed 1 night

Had reservations & still had to wait 45 minutes before my room was available, while everyone else who also had resevations was accommendated immediately!!!

4

nancy

Aug 31, 2025

·

Stayed 1 night

The facility was under staffed. When I arrived there no one at the desk.

2

Dominique

Aug 4, 2025

·

Stayed 1 night

The front person Johnathan was very rude and inconsiderate to guest. The first hotel room that we had we had to request a different room because it had a bad odor and wasn’t clean. The halls at the hotel are dirty, not sure if this is because they allow dogs. The furniture in the hotel room we stayed in was rip. I wouldn’t stay here again and I wouldn’t recommend the hotel to anyone. Felt like we stayed at a motel. Very disappointed

10

susan

Jul 25, 2025

·

Stayed 4 nights

Great customer service,

10

deborah

Apr 17, 2025

·

Stayed 2 nights

Service was excellent. Everyone went out of their way to be accommodating, helpful and very friendly. Need new carpet in halls

10

Maya

Aug 31, 2025

·

Stayed 4 nights

The staff was excellent. I got sick during my stay and the staff went above and beyond to help me.

2

John

Jan 6, 2025

·

Stayed 2 nights

The cost, room and location were everything I expected. Great. The issue is that the first night we awoke to find a hotel employee standing inside the room in from of my bed at 7:30am. Why would a maid and/or employee walk into a room without knocking, look at the guest sleeping at 7:30am? My wife is terrified. This needs to be address by upper management.

10

John

Mar 29, 2024

·

Stayed 1 night

The staff was very helpful and recommended restaurants

6

Ralph

Aug 18, 2025

·

Stayed 1 night

Staff was outstanding. Very kind and helpful.

4

Kenneth

Jul 20, 2025

·

Stayed 1 night

Room wasn’t ready at check in. Toilet was loose and leaked on floor Tub was clogged, maintenance showed up unprepared. Removed some hair and left it in the toilet. Said he would need to come back with the right tools. Desk didn’t respond to text messages through the app. Won’t be staying here again!

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Location

Very convenient for Busch Gardens and Colonial Williamsburg, with easy access by car and ample parking; several guests chose it mainly for proximity. A few noted the immediate surroundings feel run‑down, including an adjacent vacant building and limited walkability.

Related guest reviews

10

Linsey

Oct 14, 2025

·

Stayed 2 nights

I chose this location for the price and location. I wanted to be close to Busch Gardens and this hotel did not disappoint. The staff was friendly and helpful, the room was clean and the tv had plenty of channels. I would definitely stay here again.

10

Eyerusalem

Aug 12, 2025

·

Stayed 3 nights

A mile away from Busch Garden, Water Country, and so many fast food, groceries, and coffee shops. The staff are polite and helpful. Highly recommend!

8

Chantel

Aug 3, 2024

·

Stayed 2 nights

The property is adjacent to a run down building. Only on restaurant near, the rest are a 10-15 minute drive away.

10

Isa

Aug 21, 2025

·

Stayed 1 night

Great for the price and breakfast. Cozy and Quiet area just enough distance to busy areas such as Bush Garden

8

Reber

Jul 11, 2025

·

Stayed 1 night

Conveniently located.

8

Willis

Sep 25, 2024

·

Stayed 2 nights

Selected they hotel for it’s location to Busch Gardens

8

Donna

Jun 8, 2025

·

Stayed 2 nights

Close to Busch Gardens. Staff is friendly and free breakfast is good.

10

Meredith

Oct 1, 2024

·

Stayed 1 night

Overall was great - nice easy to get in and out of location and nice staff. Would prefer a little more walkability to stuff but for the price was perfect.

8

Dwayne

Jul 26, 2025

·

Stayed 3 nights

Overall, for the price, location, and intention of our Busch Gardens/Colonial Williamsburg visits, this was a good hotel. It's pet friendly. The staff were accommodating and provided good customer service. Good assortment of options for breakfast as well. It's definitely older (i.e. still has popcorn ceilings) and could use a fresh reno, but obviously that's costly and is not up to hotel management. Colonial Williamsburg is a couple miles away with plenty of dining options, shopping, boutiques, coffee shops, and of course attractions. Busch Gardens is in the opposite direction and also only a couple miles away or closer.

4

Gordon

Aug 3, 2025

·

Stayed 3 nights

In run down area, vacant building next door being turned into a food bank

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Dining

Complimentary breakfast often gets praise for being included and offering a decent variety. That said, several reviews cite inconsistent quality, messy areas, and items not being replenished during busy periods.

Related guest reviews

6

Kristen

Jul 14, 2025

·

Stayed 2 nights

Was very disappointed about breakfast. - Stayed 2 nights - Sausage wasn’t cooked that well along with the bacon for the 1st morning. Also had 2 pans of eggs Last morning no bacon at all and 3 pans of eggs. I even asked about potatoes and which they would talk to the manager We always look for the breakfast buffet. So just for that we very very disappointed. Friendly workers but won’t stay there again

10

Vineela

May 28, 2024

·

Stayed 1 night

Excellent stay and breakfast

4

Timothy

May 27, 2024

·

Stayed 1 night

I’ve seen worse but…. When you have a “full house” and everyone is trying to get breakfast you’d think milk and eggs would at least be well stocked.. breakfast starts at 7am until 10 or 1030 I think… by 8:45 when we got downstairs the eggs, milk and juice machine were completely empty. unfortunately the one young man working to restock food appeared overwhelmed and under equipped. Not enough food was purchased when they knew the entire hotel was sold out on a holiday weekend. Not impressed since most of us were relying on catching breakfast there since anything else is a 10 minute drive. Rooms appeared to be updated recently and not bad however dirty fingerprints on the white shower wall and trash from previous guest in the ice bin tells me they don’t clean thoroughly enough for my liking. Noticed a few trashed mattresses and furniture throughout the property inside and out.. not a good look, even if out back. I understand maintenance is needed to make a hotel run but not having the pool open on Memorial Day weekend was another letdown. So long rant ending; picked this place because of breakfast and a pool for the kids.. both were very disappointing, otherwise it was a basic hotel room with AC and a 12” tv. Would not recommend but if you are desperate it will definitely work. Plus sides: it’s still really close to colonial Williamsburg… and limited parking under the building is nice.

4

Kevin

Jul 10, 2024

·

Stayed 2 nights

Breakfast was bad. Ran out of food

6

Connie

Dec 28, 2024

·

Stayed 2 nights

The breakfast was a nice spread. Included sausage and biscuits, bacon, sausage, scrambled eggs, waffles plus pastries cereals and yougurt and fruit. However the waffle station was covered in mix you couldn’t put your plate down for the mess. Tables in dinning room were covered with syrup juice and coffee. The biggest complaint there was a party going on in the hallway and several rooms two nights in a row. Unfortunately the only two nights we stayed there. Besides not being able to sleep it was an average hotel for the money. They did some things well and others a fail like cleaning during breakfast.

8

Marie

Dec 29, 2024

·

Stayed 2 nights

The breakfast was good. Lots of options.

8

Judith

Nov 8, 2025

·

Stayed 2 nights

Clean and quiet. Pleasant staff. Comfortable beds. Nice breakfast

10

Adam

Jun 28, 2025

·

Stayed 1 night

Really great stay. Friendly staff and breakfast was excellent.

6

Mark

Aug 23, 2025

·

Stayed 2 nights

Outdated hotel that’s needs a professional refresh and deep cleaning. Stopped by the breakfast area the night before and it was dirty and was still in the same show the following morning like it was not cleaned after breakfast. Pics of pool were not recent and the hot tub was broken/covered when we were there. The place had a run down feel to it and was like they did minimal to keep it going.

6

Kevin

May 28, 2024

·

Unfortunately, went down for breakfast on Saturday 05/25/2024 at 8am and most of the breakfast food was already gone. Didn’t have milk for cereal. Very disappointed. Had to go out to restaurant for breakfast.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$56
February	$73
March	$87
April	$105
May	$105
June	$119
July	$128
August	$105
September	$88
October	$103
November	$83
December	$79

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $71	17 $69	18 $135	19 $158
20 $69	21 $69	22 $64	23 $63	24 $63	25 $137	26 $137
27 $65	28 $63	29 $63	30 $62

Su	Mo	Tu	We	Th	Fr	Sa
				1 $65	2 $137	3 $137
4 $63	5 $65	6 $64	7 $64	8 $68	9 $167	10 $197
11 $73	12 $65	13 $65	14 $64	15 $65	16 $148	17 $146
18 $64	19 $67	20 $66	21 $68	22 $85	23 $167	24 $167
25 $64	26 $64	27 $65	28 $68	29 $66	30 $146	31 $150

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Monthly average prices

About this property

Location

Room options

Suite, 1 Bedroom

Family Suite, 1 Bedroom

Room, 2 Queen Beds, Accessible (Roll-In Shower)

Room, 2 Queen Beds

Studio Suite, 1 King Bed with Sofa Bed

Guest reviews

Good

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Country Inn & Suites by Radisson, Williamsburg East Busch Gardens , VA

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