WoodSpring Suites Jackson Hub City

While this is a brand new hotel, it was overall a disappointment. The staff member was incompetent. She tried to put us first in a room with one bed, argued with me about my reservation that was for two beds. She proceeded to put me in an occupied room, turned the screen for me to verify and it had someone else’s name with my information. She promised to fix that, then finally put us in a room on first floor. The beds were hard, bed frames are cheap metal. The kitchens come with nothing. Not even silverware. You have to buy the kitchen set separately. I have never stayed at an extended stay hotel that didn’t provide basic kitchen items. I asked at check in if there was 4 towels in the room with two beds and she didn’t know, said come back if I needed more. The doors slamming from other rooms was really loud, and people walked right next to our windows on the grass and we could hear their entire conversations. When I came for more towels, I didn’t bring my room key and she lectured me that I always needed to have my key. Repeatedly. There are no automatic doors which makes bringing your suitcases in a challenge. The door to our room wouldn’t lock without a lot of effort. There is supposedly coffee in the lobby but there are no cups to put it in. The one “positive” was also a negative. There was plenty of hot water but it was so hot that it would have scalded my kids if they turned it up and got in. I would never stay here again.

The staff were Awsome. The place is brand new and opened in July 2025. Beautiful inside and out. Good parking and easy access off of the highway. Lots of restaurants and shops within walking distance. Pet friendly. Pricing makes it even better.

One month old property; front staff super nice and efficient. Had an issue with our TV not switching channels (Rm 229) and we were immediately relocated to a new room and everything was in working order. We had a two bed with kitchenette. Lots of cubbies for storage in the kitchen, room & bathroom. There is a tub and shower. Tub sits high so a big step over the sides of the tub to get in. No breakfast at this facility, workout room with treadmill, two bikes, & weightlifting tower; no pool; plenty of parking and well lit; one elevator. This property is priced well.

The only downside is that I have a large dog and they want me for my dog to do his necessities at a small “designated”area (6 ft max area of grass). I walk him around before I knew and they told me after.

Very clean but there are a few items that would improve the stay: *The TV needs to default to HDMI-1; most people will not figure this out. *The motion activated light in restroom turns off too quickly; I took my shower in the dark. *The fancy coffee machine in lobby only dispenses regular coffee. *No ice machine

This is new hotel, still super clean, comfortable bed. Good location, safe, and close to food, gas, etc. Front desk was extremely friendly and accomodating. The rooms do have kitchenettes, but it is important to note that there is NOTHING provided for food prep or consumption in them...no dish soap, no dishrags, no paper towels, no utensils, no plates or bowls, no glasses and certainly no pots, pans or food prep stuff. That was kind of odd

For the price i couldnt believe the quality. Great staff. Great facilities. Great rooms. My only complaint would be the app for the laundry room

Brand new, maybe a month or two old. Extended stay , kitchenettes, no breakfast but perfect for overnight or longer. Comfortable, clean. Front desk clerk available after 11 pm by phone and she comes to the door and lets you in.

Wasn't expecting an extended stay hotel; no ice, no coffee maker, full kitchen and nothing to use in it;

Was so excited about my stay here especially since it was a new establishment. Open arriving the room was very nice. But the hotel hasnt been here long but somehow me and my friend got stuck on the elevator in between the 3rd and 4th floor. The staff was very apologetic and moved me to the 1st floor so that shouldn't reflect on them. But upon going to the other room there was something nasty that looked like a booger stuck to the pillow case and no toilet paper. Tried to go to the lobby bathroom, no toilet paper. Have a kitchenette but no dishes ? Just not a great stay especially having to deal with being there for my mothers funeral, was looking for a more relaxing stay.

Very clean!

Room was fine but they left bar soap and shampoo on shelf in tub one of sheets on bed had a small blood stain on it I ask for sheet to put some more on it made me wonder if room was cleaned good but I always clean mine

The room was very clean. The refrigerator works great and freezer. The bathroom was nice and clean, but the towels had lots of hairon then and a few bright yellow stains. Now the door to the room was not working properly got lock of our room within an hour. Had trouble getting back into the room due to the lock kept locking by itself so it took us about 15 minutes of trying to get into the room. My husband and I only stayed for one night. On Sunday morning unpon checking out my husband forgot his food and drinks in the frig. and freezer. So, i went back into the hotel to ask to be let back into the room due to leaving stuff in there. So the young lady gave me a key to retrieve my thi gs, but the door had the lock on there like someone was in there cleaning the room. So i went back to the desk to see if someone was in cleaning the room and for her to get it for me. She went to the room and she could get in either it was like someone was in the room so she called two other people to get into the room. Needless to say i had to leave my food and drinks there. The young lady did say someone had just work on the door to fix it.

Smells of the building materials. Otherwise, not so bad. I was charged $100 twice (two rooms) by asking for a different credit card from Hotels.com. I don't like this. They should disclose the policy upfront. I will not reserve from Woodspring Suites anymore.

Room was immaculate. The room was almost sterile. The smell of cleaners was a little overpowering in the entry and hallways. But not as noticeable in the room. I had to ask for an extra set of towels. Room slept 4, but only 2 sets were in the bathroom. One bar of soap. Had to ask for shampoo for my kiddos that forgot theirs. The office was locked down when i got up the next morning, and the automated coffee machine had no cups available...when i went and found one in my car, i found that it didnt work. The water wasnt working in the gym. I was pleasantly surprised to find a mid size fridge, two burners and a kitchen sink in the room...but there were no dishes or cups. I dont know if i could have gotten some at the front desk or not... i would stay here again. No frills, but it appeared new and clean. I would bring a coffee mug next time, and some instant coffee...

Very clean but there are a few items that would improve the stay: *The TV needs to default to HDMI-1; most people will not figure this out. *The motion activated light in restroom turns off too quickly; I took my shower in the dark. *The fancy coffee machine in lobby only dispenses regular coffee. *No ice machine

Very clean room. Staff is super friendly and many restaurants and stores near by.

Check in was easy and upon entering the room I was immediately struck by how clean it was. We have never stayed at this brand of hotel, so I was unsure of what to expect. The room was clean and well taken care of. We had a room close to the entrance and it did get loud, so if we stay there again I would prefer not to stay in that exact room.

I left early because my guest i brought complain about the lady bugs in the room i would love refund back

Holes in sheets. Very cheap motel style furniture in rooms.

Very friendly staff, check in was quick and easy. Hotel was very clean and well kept. Beds are not comfortable as they just put mattresses on metal frames with no boxsprings but they werent the worst... Great price for how clean it was!

The building is new and staff very friendly. Internet never worked. No iron or board in room.

Next hotel , tv didn’t work

While this is a brand new hotel, it was overall a disappointment. The staff member was incompetent. She tried to put us first in a room with one bed, argued with me about my reservation that was for two beds. She proceeded to put me in an occupied room, turned the screen for me to verify and it had someone else’s name with my information. She promised to fix that, then finally put us in a room on first floor. The beds were hard, bed frames are cheap metal. The kitchens come with nothing. Not even silverware. You have to buy the kitchen set separately. I have never stayed at an extended stay hotel that didn’t provide basic kitchen items. I asked at check in if there was 4 towels in the room with two beds and she didn’t know, said come back if I needed more. The doors slamming from other rooms was really loud, and people walked right next to our windows on the grass and we could hear their entire conversations. When I came for more towels, I didn’t bring my room key and she lectured me that I always needed to have my key. Repeatedly. There are no automatic doors which makes bringing your suitcases in a challenge. The door to our room wouldn’t lock without a lot of effort. There is supposedly coffee in the lobby but there are no cups to put it in. The one “positive” was also a negative. There was plenty of hot water but it was so hot that it would have scalded my kids if they turned it up and got in. I would never stay here again.

The property was a great value for one night. It had just opened and was clean and the bed was comfortable. The blinds gave some screen from the parking lot lights but some blackout curtains would have helped. The window AC was a little on the loud side and the floor remained damp after showering, even in the main area. Over all the room was an excellent value and served our purpose for rest during a long road trip.

Everything was new, check in easy - had prepaid, beds were fine. Room spacious.a mirror over the desk would be nice. But definitely a great deal and a great stay. Will pick this again for sure.

No TV, No WiFi , No cuttery Staff charges $53. Per night…Expedia charged my AX $80. You lost my airline business. Now working on the hotel stays? Goodbye Expedia!

Check in was easy and upon entering the room I was immediately struck by how clean it was. We have never stayed at this brand of hotel, so I was unsure of what to expect. The room was clean and well taken care of. We had a room close to the entrance and it did get loud, so if we stay there again I would prefer not to stay in that exact room.

All was nice except the room did not have blackout drapes, only blinds. The lights from the parking lot made my room too bright at night.

The room was advertised as having a Queen size bed but the bed was smaller. Very disappointing. The bed frame was cheap and squeaky. The hotel was fun other than the bed size being too small.

Never got my $100 deposit back!

Property is decent but do not stay here if you are checking in after 10pm. The front desk is closed after that and they do not have a way for you to check in. There is a phone with a sign saying to dial 500 but that does not work. I’m a truck driver and when I arrived was so exhausted but had to lay down in lobby and make calls to Expedia to contact property manager and waited an hour to actually get in a room.

We had an unusual hotel experience. The condition and cleanliness of the room was excellent; seemed to be relatively new construction. Negatives: no coffee maker in room; no coffee available in lobby. None available at all. No Kleenex in room. No hand towels. Had a power outage at 4am. No back-up generator. When I went to lobby to inquire, I entered the lobby using panic bar on door. No one was on duty. The front desk/counter was closed behind a steel curtain. I was locked into lobby, because it required the use of the card key which wouldn’t work due to the power outage. Fortunately, I had my phone, and called my wife to come down to open the interior lobby door, and of course she had to prop open the door to our room so we could get back into it. Wanted to get an early start, so the hotel exit door had to be propped open so we could get in and out of the building. No one answered the “emergency” number. By the time 6 am arrived, the power was back on, but the front desk was still locked up.

If you’re looking for hospitality this place is not it. It is new so it is clean, close to fast food and I 40. We booked for two nights and had to get our key cards reactively each day, does not work well when the front desk is closed after 10pm.

Everything was clean and guest service was awesome

I was expecting a more professional reception- the clerk treated me like a was an unexpected hiccup in her day. Being a retired "public servant", i was very disappointed as she lazily assigned me to a handicapped room, falsely proclaiming that i chose that on the site, then had vanished for a significant amount of time as i waited in the lobby. The telephone was not operational in the first room, and when i finally settled in after my 12hr drive to discover my television system in the new room was out of order i discovered i just went numb. Maybe this was an unknown protective measure on my part- as i had been notified as i walked away with the reprogrammed room card that the front desk would be closed and assistance for anything would be non-existent. I made it through. Would i book again?? If everything else was booked in a 100mi radius- yes. lbvs

Kept my money of $100 for incidentals. I need help getting it back!

HORRIBLE place! I would give it 0 stars if it were an option. Staff is EXTREMELY unprofessional, yelled and threatened me when I complained about the malfunctioning of the in room cook top. Attempted to escalate the situation via corporate and got automated CSR who just kept passing the buck. The so called general manager, whom was at work in sweatpants and a hoodie, no name badge, refused to give me her supervisors contact info. They charged me $55 for having my childrens service dog in the room with us. As if ALL of this wasn’t bad enough, they continue to attempt unauthorized charges on my card on file! I’ve filed fraud reports with my bank and although I have reached out to corporate multiple times, have yet to receive a response. I would never ever recommend anyone stay here!

The lady at the front desk was amazing . The people in the room next to me had loud music playing you could hear in the hallway and in my room. I told her and she came up and got them to turn it down. She was very kind and I appreciate that. I slept great

Inexpensive, no frills stay. The customer service is the best—timely, kind and professional.

Newly built hotel only open about 2 months. Great location with several eating options close by.

The staff were Awsome. The place is brand new and opened in July 2025. Beautiful inside and out. Good parking and easy access off of the highway. Lots of restaurants and shops within walking distance. Pet friendly. Pricing makes it even better.

New amazing property. Staff friendly. Great location!

Great stay, room was excellent and surround area had lots of things within walking distance. Eateries and stores and beautiful area where it's located.

It's a new hotel and in a very new area so it's clean, modern, and safe. Tons of food options right around the hotel. It doesn't have an ice machine or hair dryers in the rooms, but I was told they are working on that and will hopefully have them soon. The rooms are small, but cute.

Clean Room, New Hotel, and plenty dining options surrounding the area! Would stay again in the future

It was in a convenient location.

Hotel is located on probably the best exit when it comes to dining. Close to ballpark. Spacious and comfortable. Had a problem with TV and staff took care of it

Brand new, maybe a month or two old. Extended stay , kitchenettes, no breakfast but perfect for overnight or longer. Comfortable, clean. Front desk clerk available after 11 pm by phone and she comes to the door and lets you in.

Place was new and very well kept. Was very convenient off I 40.

New hotel with new smell. It is an extended stay...which the clerk told us several times. No maintenance, no breakfast and no coffee until 9.

No frills hotel, hotel is brand new..comfortable beds, clean. Just a place to sleep and shower. No breakfast, I’m okay with. No ice machine. Staff only on hand 9am-11pm.

Cleanliness and I comfortable bed or the most important things to me. Wood Springs hit the mark on both. Also, the air conditioning worked great, which gave us a good night sleep. The lady at the front desk was very pleasant and recommended a The lady at the front desk was very nice. Our only disappointment was the coffee that is offered in the lobby in the mornings was not available.

Room was immaculate. The room was almost sterile. The smell of cleaners was a little overpowering in the entry and hallways. But not as noticeable in the room. I had to ask for an extra set of towels. Room slept 4, but only 2 sets were in the bathroom. One bar of soap. Had to ask for shampoo for my kiddos that forgot theirs. The office was locked down when i got up the next morning, and the automated coffee machine had no cups available...when i went and found one in my car, i found that it didnt work. The water wasnt working in the gym. I was pleasantly surprised to find a mid size fridge, two burners and a kitchen sink in the room...but there were no dishes or cups. I dont know if i could have gotten some at the front desk or not... i would stay here again. No frills, but it appeared new and clean. I would bring a coffee mug next time, and some instant coffee...

No dining/breakfast.

This was an extended stay. No coffee maker , dishes, or cookware in the room. The advertised breakfast was a vending machine.

New facility. Clean and comfortable but no breakfast.

Brand new, maybe a month or two old. Extended stay , kitchenettes, no breakfast but perfect for overnight or longer. Comfortable, clean. Front desk clerk available after 11 pm by phone and she comes to the door and lets you in.

Wasn't expecting an extended stay hotel; no ice, no coffee maker, full kitchen and nothing to use in it;

Everything was great but was expecting breakfast and had nothing